Genie Company

To Whom It May Concern:Genie Customer Service made contact with [redacted] & [redacted] on 9/16/15. After reviewing photos of installation determined that it was installed improperly and that the rail for the garage door opener needs to be replaced along with the carriage. Shipping out...

replacement parts and setting up service to correct the installation.Regards,[redacted]

To Whom It May Concern:Genie Customer Service made contact with [redacted]. Genie will be shipping out a replacement powerhead for his Genie PorwerMax 1200.Regards,[redacted]

To Whom It May Concern:We will ship a new unit to Ms. [redacted] to replace her current unit, she may use the box from the new unit to return the old unit and we will send her a UPS label that will cover the freight back to us.Regards,[redacted]

Revdex.com:
They did in fact send me the merchandise and a refund of the cost of the unnecessary product. I recommend next time that the business listens to the consumer who says "if you do not resolve this immediately I will complain to the Revdex.com and the Attorney General." Hanging up on me, instead, was a poor move, and in the end the resolution cost them far more than it could have. 
Regards,
[redacted]

To Whom It May Concern:The Genie Company has made contact with Mr. [redacted] via a phone call and after a discussion regarding his current unit and a request for proof of purchase we have offered to send him a replacement unit and bring his unit back for testing by our Quality Team.Regards,[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thanking you all for your help.
Regards,
[redacted]

To Whom It May Concern:We have received the complaint and will reach out to [redacted]The warranty on the garage door opener is for the original purchaser only. However, we will contact [redacted] and go over this along with provide troubleshooting and suggest part(s) that are needed to repair...

the operator .Regards,[redacted]

To Whom it May Concern:We have left two messages for [redacted]l regarding the appearance of the carton when he purchased it. from [redacted]. If he could please call us at [redacted] we would appreciate it.Regards,[redacted]

To Whom it May Concern:The Genie Company Customer Care Group contacted [redacted] today and discussed her garage door opener with her service person and herself. It was determined by the service person that [redacted] would require a new board for her model 3024 to repair it....

The part will ship out later today or tomorrow under warranty.Regards,[redacted]