Gentle Movers

Please find attached documents pertaining to this caseWe did a moving service with two trucks and movers per clients request as they had a lot of furniture to move from one to another destinationClient booked a job and put a first two hours as a deposit and they used the same card to pay the balance due on the day of the movePlease see attached copies of signed contractDuring the move client had some issues like damages to the wall and the time lost by moversCompany sent out our two carpenters to fix the damages and adjusted their bill please see copy of refund in the amount of $to satisfy the clientThe customer was on the site and signed all paperwork

Salutations,I'm really glad to hear about your happiness with your move with us, but sorry to hear about your dissatisfaction with the parking permitsIn the area in which you requested the permits, it is our responsibility to submit the paperwork and payment into the town officeAt that point, they will put up the signs and execute the previsions of the permitThe only thing that we would need to do in the event of an issue (vehicle being parked in the way) is call to have that issue rectified (vehicle to be ticketed and towed) If there was an issue with singe, it would be the municipalities responsibility to uphold the permit and continue to execute it to its entiretyThe municipality stated that they did place the signs in the designated area, but "someone must have taken it down" if it wasn't thereFrom what was explained to me, there was no issue with parking because of the permits previous placement, although the sign was not there during the move As the third party customer, you do have the ability to contact the municipality in order to discuss the issue as wellIf you have any other questions, please reach out to us

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I do not accept the business response as I was given misleading information from the company when I placed my order over the phoneThey did not say that the city of Cambridge would be in charge of ensuring that the permit would be setup, but rather that they (Gentle Movers) would ensure that the parking spot was reserved.] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Hello, I am rejecting this claim, because yes we were made aware of the stipulations of our moving contract beforehand, but several things happened that were not accounted for: We paid for two movers, one of the movers was inexperienced and received on the job training that required a lot more time, that I as the customer SHOULD NOT have to pay forThe movers did not move our couch, they left it on our sidewalk refusing to move it into our house (which we had to pay for someone else to come get it, more money out of pocket)The drive from our old apartment to our new apartment took over one hour in the moving truck(which we were billed for), it took us minutes in our car to drive to our new apartmentThe discrepancy in time was never explained and we had to pay for itIt took two movers hours to move: pieces bed frames, pieces of furniture and a few boxes (1/4th of the truck was filled)Also to this point, we (the customers) carried all of the boxes downstairs and into the truck because it was taking so long, so they didn't even move those.5.Also, the movers took extensive breaks, for smoking and lounging outside talking, something else we SHOULD NOT be billed forThis company is incredibly unprofessional and creates fraudulent charges that have not been reimbursed Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below 1.While I resided in a two bedroom apartment, I did not have two bedrooms worth of things to moveIn fact, I had two bookcases, several boxes, two bureaus and a bedTheir claim that one man can't move that is an outright lie, as one man didI have witnesses and photographs that will attest to the fact that I do not, nor have I ever, had enough to constitute 'two bedrooms' worth of furnitureGentle Movers has a reputation (from what I can see now online) of ripping off customers and claiming they moved much more than the did, as well as not fulfilling their obligations [redacted] has refused to contact me about this for many, many weeksI was told a formal report should have been filed o nthe day of the move, when in fact that was a Saturday and I left several messages for [redacted] who also did not return my call when she returned to work on MondayI have two witnesses that saw one man (named [redacted] ) do absolutely nothingI waited for well over a half hour while these men got lost en route to the delivery destinationWho can my witnesses speak with?Who can I show my documentation to?This company scams people terribly and then disappearsThey also abuse their workers and make one man do the work of two without a break and probably for terrible pay Please, PLEASE investigate this company! Regards, [redacted] ***

To Whom It May Concern,Please find attached some documents pertaining to this clients complaintThe system allowed to uplaod only four documents out of seven we have in our with this clientCustomer originally scheduled their move for October 8th, and then rescheduled to October 1st, The complaint says that the one of the mover did not work at all, we reconfirmed with the movers who went to that job they've been working together one of them was packing the truck and one of them was bringing stuff from the house to the truckOne mover can not move the entire bedroom house all by himself it needs two menThe deposit was applied to the move balance as you'll see in the attached invoiceWe sent copy of the invoice three times to the clients email first on 10/4/2016, second on 10/11/and we sent today as well on 10/26/The customer was aware of the hours movers worked as they agreed and signed the moving contract in the end of a moving dayAs a result of this complaint the company credited clients credit card in the amount of $Sincerely,Gentle Movers

Hello, The claim has been settled with *** *** *** *** for the damages 12/15/2016.Travelers Insurance paid out to ***The claim is closed.Any questions please let me know Best regards,

To Whom It May Concern,We've receveied this notice on 10/2/look like we missed your prior emails about this complaint due to our server problem we hadAs we see on the complaint filed by customer on 9/1/which is stated that we were late for delivery we've tried to delivery the customer's
furniture on 9/1/as you see on the attached truck GPS, but customer refused to accept the shipping it was late after 5pmWe explained our customer the day before that delivery is going to be late because of the September 1st is the busiest day for the moving industry in ***The driver delivered their belongings on the next day 9/2/We resolved the issue with customer on 9/2/and did not bill customer for the attempt delivery on 9/1/where the driver and mover spent several hours at their place.Sincerely,Accounting Department

When client called the company to reserve movers she agreed to pay for the movers time that was movers and truck dispatched to her job @ $per hourShe provided with her credit card information over the phone to pay 1st hours depositAfter charging her for the 1st hours deposit
accounting office emailed her a confirmation letter stating the following:Starting Time: The starting time for morning moves is between 7:AM and Noon; Afternoon moves start following the completion of morning jobsThe movers will call you on the day of the move with half hour to one-hour lead-time with an ETAPlease make sure to include all your phone numbers on this documentPlease initial indicating that you read, understood and agreed with this paragraph_____ X Packing / Packing materials: Our Relocation Specialists can professionally pack for you; or if you prefer to do your own packing, we stock a full warehouse of boxes and packing materials at a chargeFor box deliveries, there is a delivery charge of $within a 10-mile radius, $within a miles radius and $beyond milesPlease keep in mind that for safe transportation all items must be properly packed either by the client or Gentle Movers prior to transportJewelry, jewelry boxes, laptops and money should be packed and carried by the ownerPlease initial indicating that you read, understood and agreed with this paragraph_____ X Charges-Local: Charges for your move begin when the truck leaves our SBoston dispatch facility and ends when it returns to our facilityPlease keep in mind that you rent the truck, driver and packers/movers at the given hourly rateYou can have movers do as many things as you would like, such as disassembly, reassembly, rearranging of furniture at your new house, pack, unpack and place your goods in their respective locations, take unwanted items for disposal etcOr you can have them do lessThe movers are there to meet all your needs and they will do whatever you ask of themand you pay for the rental time you useStorage is calculated @ cents / c.fPlease initial indicating that you read, understood and agreed with this paragraph_____ X Payment terms: No cash is acceptedUnless other arrangements are made, the payment may be made by credit card (if approved), certified bank check, money order or wire transfer. All cancellations must be done within hours of booking only to get a full refund of depositsEmailed cancellations not acceptedPlease initial indicating that you read, understood and agreed with this paragraph_____ X Parking: Please make sure the truck has a legal parking space close to your buildingYou can reserve the space for the truck by parking cars there that can be moved when the truck arrivesShould it be necessary to park illegally to facilitate your move, all parking tickets will be added to your bill and charged to the credit card on fileParking permits can be obtained by our staff upon your request for a fee $per permit or you can obtain them from the City HallPlease initial indicating that you read, understood and agreed with this paragraph_____ X Insurance: Our rate includes two types of insurance: Cargo which is up to $25,based on cents per pound per article and General Liability up to $millionAny help provided to the movers by customer does void the cargo insurance of cents per pound per articleIf you find this coverage insufficient and would like to purchase additional coverage, please call *** International Insurance Agency @ 1***And that you will purchase additional insurance >> YES___NO_____OR you are contending with the two types of insurance provided to you free of charge_ YES____NO____ Please initial indicating that you read, understood and agreed with this paragraph_____ X Deposit and Balance of Payment: I authorized Gentle Movers and *** Systems Inc to charge my credit card 1st hours of $to reserve movers and trucksI agreed that this amount will be applied towards final balance and I furthermore agree that *** Systems Incis hereby authorized to charge the balance of rental fee and other charges outlined above to the same credit card or the credit card info provided below: Credit Card Number:___________________________________________ ExpDate: _________ CVV#_______XExact name on the card:______________________ Billing address : ___________________________________ X Major appliances: Our movers are not permitted to disconnect appliances (washing machine, gas dryer, etc.)Please make such arrangements prior to the move to eliminate time lossPlease initial indicating that you read, understood and agreed with this paragraph_____ X Insurance Certificates: If your building management requires insurance certificates prior to the move, we need to be notified at least one week in advancePlease initial indicating that you read, understood and agreed with this paragraph_____ XFinally, please be aware that either you or an agent of yours must be present throughout the entire move to monitor. You are welcome to help our movers under the condition that all insurance will be null and void.We appreciate your business and please be assured of our best attention and services at all times. We look forward to handling your move in our 'gentle' wayFor any questions call *** at *** *** *** ext *The above rates and conditions are hereby acceptedI authorize Gentle Movers to furnish transportation and related rental services as specified abovePlease initial where applicable, sign below and fax, e-mail or mail to us Signature__________________________________ X Print name: ______________________________X Date__________________ X Customer was informed over the phone and via emailed confirmation that she pays for the movers time from our dispatch office back to dispatch officeIn addition movers did some packing for her and wrapping bigger furniture with moving padsThe following is a list of items moved:Moving bedroom apartmentno appliances or specialty itemsbeds, dresserssectional couchglass table with four chairssmall kitchen tableunder boxesOn 6/16/we refunded hours of $back to customer's credit cardBest regards,

this a complete fabrication onthepart of gentle movers I have video evidence of th truck driving away after misbehaving with me! Is there a way for me to post the video of what really happened with the Revdex.com? ThanksRevdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

We are sorry to hear that the services provided back in My was not to your full satisfactionGentle Movers went threw reorganization and now is under new managementWe did however consult the previous management as to what they could do to solve this issue and we were emailed the following
message stating that an adjustment was already made and an adjustment was given back to the customer." 0.5hrs refunded back to the customer's credit card on 6/28/> $refunded"

Dear Customer, we reduced you bill from hours (see attached GPS report for the truck used to do your move) to hours to resolve the issues you hadBut your payment is been dishonored by the bank either you didn't have enough money to cover or you placed a stop payment on your check in the
amount of $and your account is still outstanding we sent you bill several times throughout the year for hours and we still didn't get any payment from youPlease mail your payment asap.Thank you, AccountingGentle Movers

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
We were completely unsatisfied with the adjusted bill from Gentle MoversThey caused damage to the property, men dragged out hours necessary to complete the job, we were charged for their long breaks, two men got into a fist fight in our home, and one mover bled on some of our items which we had to throw outThey caused much undue stress and aggravation with this whole process and dealings with the themThey have been unwilling to work with us to adjust the bill in an appropriate fashionThe damage that was done to our previous property was repaired however the following day we were contacted by the new owner and she claimed she could still see the damageWe contacted Gentle Movers to rectify the repairs with the new owner however they never contacted her to fix the issueShe hired her own contractor and we had to reimburse her for supplies for the repairsWe had to order all new hardware for our son's crib because the set of hardware was missing after the men disassembled it The job should have taken much less time for a three bedroom townhouseWe were inappropriately charged and should be compensated appropriately! We have never seen such unprofessionalism in our livesWe are disheartened to see a company try to screw over good honest customersWe hope they will review everything and deduct the bill accordingly.
Regards,
*** *** *** ***

Please find attached documents pertaining to this case. We did a moving service with two trucks and 4 movers per clients request as they had a lot of furniture to move from one to another destination. Client booked a job and put a first two hours as a deposit and  they used the same card to pay...

the balance due on the day of the move. Please see attached copies of signed contract. During the move client had some issues like damages to the wall and the time lost by movers. Company sent out our two carpenters to fix the damages and adjusted their bill please see copy of refund in the amount of $517.50 to satisfy the client. The customer was on the site and signed all paperwork.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 Hello, I am rejecting this claim, because yes we were made aware of the stipulations of our moving contract beforehand, but several things happened that were not accounted for: 1. We paid for two movers, one of the movers was inexperienced and received on the job training that required a lot more time, that I as the customer SHOULD NOT have to pay for2. The movers did not move our couch, they left it on our sidewalk refusing to move it into our house (which we had to pay for someone else to come get it, more money out of pocket)3. The drive from our old apartment to our new apartment took over one hour in the moving truck(which we were billed for), it took us 15 minutes in our car to drive to our new apartment. The discrepancy in time was never explained and we had to pay for it4. It took two movers 8 hours to move: 2 pieces bed frames, 3 pieces of furniture and a few boxes (1/4th of the truck was filled). Also to this point, we (the customers) carried all of the boxes downstairs and into the truck because it was taking so long, so they didn't even move those.5.Also, the movers took extensive breaks, for smoking and lounging outside talking, something else we SHOULD NOT be billed for.6. This company is incredibly unprofessional and creates fraudulent charges that have not been reimbursed. 
Regards,
[redacted]

Salutations,I'm really glad to hear about your happiness with your move with us, but sorry to hear about your dissatisfaction with the parking permits. In the area in which you requested the permits, it is our responsibility to submit the paperwork and payment into the town office. At that point,...

they will put up the signs and execute the previsions of the permit. The only thing that we would need to do in the event of an issue (vehicle being parked in the way) is call to have that issue rectified (vehicle to be ticketed and towed).
If there was an issue with singe, it would be the municipalities responsibility to uphold the permit and continue to execute it to its entirety. The municipality stated that they did place the signs in the designated area, but "someone must have taken it down" if it wasn't there. From what was explained to me, there was no issue with parking because of the permits previous placement, although the sign was not there during the move.
As the third party customer, you do have the ability to contact the municipality in order to discuss the issue as well. If you have any other questions, please reach out to us.

To Whom It May Concern,Please find attached some documents pertaining to this clients complaint. The system allowed to uplaod only four documents out of seven we have in our with this client. Customer originally scheduled their move for October 8th, 2016 and then rescheduled to October 1st, 2016....

The complaint says that the one of the mover did not work at all, we reconfirmed with the movers who went to that job they've been working together one of them was packing the truck and one of them was bringing stuff from the house to the truck. One mover can not move the entire 2 bedroom house all by himself it needs two men. The deposit was applied to the move balance as you'll see in the attached invoice. We sent copy of the invoice three times to the clients email first on 10/4/2016, second on 10/11/2016 and we sent today as well on 10/26/2016. The customer was aware of the hours movers worked as they agreed and signed the moving contract in the end of a moving day. As a result of this complaint the company credited clients credit card in the amount of $90.00. Sincerely,Gentle Movers

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This company did not provide the moving service they agreed to provide.  We were held captive in our home and should have called the police.  We had to hire another moving company and take another day off from work losing our wages for that day not to mention the fact that the company owner would not help us and hung up on me several times as we told him the workers were not working and moving our things and then eventually harrassed us and blocked our driveway at 9pm holding us captive in our home and fearful for our safety. The worker was yelling and screaming in our street and refused to move the truck. This was the worst experience and we still cant believe it actually happened.  I am filing a legal complaint after receiving this email from them.  Unacceptable resolution to the hell they put us through.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I do not accept the business response as I was given misleading information from the company when I placed my order over the phone. They did not say that the city of Cambridge would be in charge of ensuring that the permit would be setup, but rather that they (Gentle Movers) would ensure that the parking spot was reserved.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
1.While I resided in a two bedroom apartment, I did not have two bedrooms worth of things to move. In fact, I had two bookcases, several boxes, two bureaus and a bed. Their claim that one man can't move that is an outright lie, as one man did. 2. I have witnesses and photographs that will attest to the fact that I do not, nor have I ever, had enough to constitute 'two bedrooms' worth of furniture.3. Gentle Movers has a reputation (from what I can see now online) of ripping off customers and claiming they moved much more than the did, as well as not fulfilling their obligations.4. [redacted] has refused to contact me about this for many, many weeks. 5. I was told a formal report should have been filed o nthe day of the move, when in fact that was a Saturday and I left several messages for [redacted] who also did not return my call when she returned to work on Monday.6. I have two witnesses that saw one man (named [redacted]) do absolutely nothing.7. I waited for well over a half hour while these men got lost en route to the delivery destination.8. Who can my witnesses speak with?9. Who can I show my documentation to?10. This company scams people terribly and then disappears. They also abuse their workers and make one man do the work of two without a break and probably for terrible pay.  Please, PLEASE investigate this company!
Regards,
[redacted]