Unable to contact customer service, via online or after phone calls, I was on hold a half hour each time At the beginning on 2016, BC&BS of NC reenrolled me for health insurance against my wishesI have recently obtained health insurance through my workplace and no longer need BC&BSThey offer no customer service through there website, I am unable to cancel the policy there, and after phone calls to their help desk I have yet to speak with a customer service rep despite waiting longer than a half hour each time I have spoken to other people who have had similar issues cancelling there policy with BC&BSThis is after they had major enrollment problems at the beginning of 2015, when they cancelled my policy against my wishes
BCBSNC has caused my family much grief, tears, money, & time, including: Lost payments, refusing claims, taking my children off policy, and much more First, BCBS terminated our policy automatically because of how my husband was making payments (he didn't pay enough of the premium on time, but then made several large payments), of which we accept responsibility However, when he called to get it straight & sent in the required docs & payment, our policy was reinstatedHowever, they failed to reinstate my two young children on the policy unbeknowst to usWhen we did find out, the CSR was supposed to correct the issue Well apparently they did notWhen we were out of state & had to take my daughter to an in network urgent care, they said she didn't have insurance & I could not reach anyone on a Saturday so I had to another Urgent Care since that one was closing & went to another one with a $higher copay within BCBS & pay $out of pocket for her appointment & all services that
I have had the same plans for years now and received shots in my knees that were always PRE-APPROVED and paid for, this year I got pre-approval and then received a $1500+ billSeems they changed their benefits without telling me
paid b cross plan on link @ exchangeCalled bc 5x no card only promissesSent proof paymentexcalations madePaid 2/6/No policy # even I was offered open enrollment through Healthcare Exchange 2/6/& chose plan & immediately followed link on exchange which took me to Blue Cross to log in & pay 1st premiumThey took $from my accountI began getting bills from them saying I hadnt paidI made at least phone calls to Blue Cross with waits as long as over an hour many timesI was promissed many times that it was being escalated & that id have my cards & acct # within a day or twoStill no acct # or active policy to be able to use at doctorsI paid for policy back on 2/that was to be active 3/and have doctors appointment monday and BC doesnt even have me in system by socialIve done all I can and paid for something mandated that I cant even useHealthcare exchange is clueless & B Cross not giving me resolution or manager when requestedOnly empty promisse
I have had insurance for my son, apparently without notice they took him ofcording to one employee if was because I didn't pay my bill ( I was on automatic draft) I was told by the employee that if it was their fault then it could be reinstated..I contacted my credit card company and had NOOOO pending or attempts for Blue Cross Blue Shield to take moneyI then called again and explained what happened then it was sent to a different department and I would get a call back which I never did, I forgot to mention that they also had my address incorrect after I told them we have moved and was never updated....I have been dealing with this now for month and have had to pay out of pocket for my son's visits and medicineI have called numerous times and get a different story every time as they have all the phone calls recorded you should have records of what I have been toldI need my son's insurance and reinversed what I have spent.I have been told to call a number to reinstate in, called they said they had noo records of my son even having insurance?? then I call Blue Cross Blue Sheild again stating I need to write a letter explaining what happened and send months worth of payments in and they MIGHT reinstate itONLY one employee that I have dealt with has been understanding and polite
BCBS of NC refuses to adjust premium due for month following change to policy On 09/13/16, I removed my son from my policy and confirmed, by phone, that the change went throughI was told that the change would take 3-business days to show up on my account but would be effective with the 10/01/billingMy premium paid would be pro-rated to 09/13/and adjusted on the 10/bill which would reflect the new lower premiumOn 09/23/16, I called BCBS and was told I had to pay the old premium for 10/because the adjustments had not been made and the pro-rated amount would show on the 11/billIf I paid anything short of the old amount for the October bill, my policy would cancel on 10/25/I have been told different dates that the bills run: 10th, 11th, 12th and 18thI have been told that BCBS could not tell me what the new premium isI have been told that unless I pay the old premium for Oct., which is $more than the new, my policy will be canceledI have been told
SALES REP CONVINCED ME TO SWITCH FROM ONE BLUE MEDICARE PLAN TO ANOTHER, THAT ALL PROVIDERS WOULD BE COVERED.MY BEHAVIORAL HEALTH PROVIDER NOT COVERED DURING MEDICARE OPEN ENROLLMENT PERIOD I VISITED BCBSNC OFFICE ON [redacted] THE SALES REP [redacted] CONVINCED ME TO SWITCH FROM BLUE MEDICARE PPO TO BLUE MEDICARE HMO, THAT I WOULD SAVE $PER MONTHSHE ASKED IF I USED OUT OF STATE PROVIDERS, I SAID NO SHE ASKED FOR A LIST OF MY PROVIDERS WHICH I PROVIDED SHE TOOK A CURSORY GLANCE AT THE LIST AND SAID THEY WOULD ALL BE COVEREDMY BEHAVIORAL HEALTH PROVIDER WAS NOT COVERED AND THE ENROLLMENT PERIOD HAD ENDED I AM NOW PAYING $PER WEEK INSTEAD OF $PER WEEK I COMPLAINED ON 01/27/AND RECEIVED A LETTER ON 02/08/2016, STATING THERE WAS NOTHING THEY COULD DO SOMEONE JUST SUGGESTED I CALL Revdex.com AND I THOUGHT THAT A GREAT IDEA AS YOU ALL HAVE HELPED ME TREMENDOUSLY IN THE PASTMY BCBSNC MEMBER ID # IS [redacted] THANK YOU SO MUCH
BCBSNC has been an absolute nightmare to deal withI've been dealing with them for months in an attempt to change my billing addressEach time I call, I'm passed around and put on hold for hoursIt's the most incompetent and rude organization I've ever worked withThey never resolved the issueI changed to [redacted] So far, I'm much happier
Premium checks being cashed, but not applied to healthcare insuranceSeveral policies issued and not sure which policy or subsidy was applied I attempted to renew my healthcare insurance through the Marketplace,however BC/BS issued several new policies with huge increases in the premiums and several different subsidy amountsI have spent countless hours on the phone trying to get this resolved and determine if I have insurance or notI also have paid over $in premiums which have not been applied to any policy with Blue CrossIt is impossible to resolve this through the Marketplace who advised there was nothing they could do I do have some medical issues and preventative care treatment to consider
At the beginning of I acquired a BCBS health insurance policy through the Marketplace I had been making my monthly premium payments through their website At the beginning of this month I logged in to find that my policy had been terminated I called to find out what had happened and was told that a payment I had made months ago did not go through so my policy was canceled I let them know that I had not been contacted about this, was never informed that I was in a grace period, and I had been otherwise making regular premium payments every month I was told I should have been sent a notice via post I didn't recall receiving any letter notifying me of this over the last months, and have none saved in any of my files When I told them this, they began looking into my account and were unable to find any indication that this was sent to me After an hour waiting on the phone while they were looking for documentation I was told I had not been informed and they would reinstate my policy While proceeding with that process I was stopped, and then told they found a document that should have been posted to me and that they would not reinstate my policy Currently the only letter I have received regarding this is post marked the 14th of September informing me that my policy was cancelled months ago They still have my premium payments I had been making since then I do not have health insurance and I will be penalized by the government for not having any since JuneI feel very lucky that I am currently in good healthMy partner has BCBS as well -she has her payments auto drafted and on two occasion BCBS's system has failed to draft payments, luckily she caught these errors in time I feel their website/computer system is inaccurate and there is no accountabilityI feel information related to my policy was misrepresented by BCBS BCBS is the only insurer available through the Marketplace in NC and has dropped coverage for the only hospital in my town I am writing this because I feel there is little I can do but share my experience so others may be aware
These guys are criminals and horribleIf the doctor prescribes something and you go to get it filled they reject it then require a prior authorizationWhat the heck, it was authorized by the doctor you isPay $a month which is a deal from what others pay and still have to deal with this ***I could buy the medicine for less that the premium and see the doctorI hope the company goes bankrupt
Insurance was cancelled on Jan through the Marketplace BCBS continued to draft payment for Feb and March and has not refunded me yet Referencing the about summary, on 5/27/I spoke with [redacted] regarding the refund for months, I was told would process on 5/and there would be day processing time Mailing address was verified and correct As of 6/still not check so called and spoke with [redacted] , she informed me there was a day waiting period to stop payment and issue another check Still no check on 6/21, called, spoke with [redacted] and was told the days would be on 6/ Called on the 30th day spoke with [redacted] , informed the stop payment had been done and submitted to the finance department On 7/there still is neither check received by me, called and spoke with [redacted] , was told it could take up to days for another check to be issued and that was all they could do Some of the reference #'s for all my calls are as follows: [redacted] , [redacted] , an
BCBSNC answered every chat and every phone call, and I do mean EVERY phone call, with the statement that anything said over the phone would not be a guarantee of payment by the companyUnfortunately thats what most of my phone calls to the company were about, seeing as the the customer service chats provided links and websites that were still extremely vague about coverageEven after logging in to their website as an active and paying customer, their benefit explanations were unclear and hazyThey stated that preventative care was covered as is legally required, but not all aspects of a yearly physical are considered eligible by their company; for specific examples, neither the blood test or the pap smear for my yearly physical was considered preventative care and I had to pay separate charges for bothTheir claims page is also extremely difficult to understand, the user interface is very unfriendly and I had to call BCBSNC to get their version of what the terms on their website meant; for example a section on billing is called "your part", but its unclear if this is the copayment, what you may have already paid, what needs to be paid, and if you need to pay it to BCBSNC or if you need to pay it to the medical providerAccording to a phone call, it's supposed to be what the customer now owes to the medical provider; which is apparently also inaccurate as I found frightening amounts in that column only to be assured by my provider that no such balance needed to be paid [so where did BCBSNC get these numbers?]The deductible is a ridiculous amount and half [yes really] my yearly incomeThe premium is also so high, that I actually could have paid the medical bills BCBSNC didn't cover with the money I had been paying themI would avoid them at all costs, I found the entire experience wishy washyIf I'm paying for coverage, a company better have a iron clad outline of what they DO cover, this insurance wasn't ensuring safety or coverage, and it wasn't assuring my confidence in anythingIf they don't know what they're doing and whether or not they cover simple procedures, I'm not paying them
Canceled member before they were supposed to Said they would fix - now they refuse My daughter got a jobHer coverage starts next monthInstead of canceling her at end of month - they canceled her on the 4thCalled BCBSNC agent, gave me a confirmation number that it would be fixedChecked a week laterNot fixedCalled BCBSNC to find out why - was on hold minutes and then hung up onCalled back, waited another minutes and was told - BCBSNC was not going to have my daughter on insurance to end of month - after they already gave me a confirmation number that she would Even though they canceled my daughter - I still have to pay the full amount this month
Cancelled insurance with no notice, no explanationCall to find out what happenedThey said it was from lack of paymentNever got notified that there was a problemEmailed to complainNo reply
This is a company handling insurance extremely poorI made over different calls to solve issue regarding one of the dental service that was done on Feb 13, 2017, but got different answer each time, and the situation has not been fixed after over monthsTerrible quality control in getting their own systems working properly, when I called last time to complain, and asked to talk to their supervisor, I was transferred to a third party who had nothing to do with the problem
My 1/8/payment was not posted correctly; we were not billed correctlythey have not responded to my certified letter which they received 2/16/ I have always paid my wife's (new id XXXXXXXXX) and my (new id no XXXXXXXXX) bill with one checkFor all of the amount was $946.79$for wife and $for myselfthe 1/8/check sent before we got our bills for was not posted correctly (in the way it had been for all of 2015)the January bills made no senseI sent a certified letter which they received 2/16/There has been no response, just more bills without explanation there was no breakdown for increased premium.My agent could not help.the phone number on bill disconnected and the other non responsive
Insurance was Blue Cross labeled a payment, "Suspence," meaning they applied my payment to a non existing accountThey lost $payment!!!! I have been dealing with Blue Cross on a daily basis First of, they have applied a previous payment from March in the amount of $to the wrong account and they labeled "Suspense," meaning that it just dissappeared this the exact word the a representative of Blue Cross and Blue Shieild named [redacted] said!! For one hour, I drilled her given me the amount that I owed to reinstate my policy and she gave me three different figure and at the end she could not given an exact figure I made a payment last month of $ This month I received a letter stating that my policy was terminated in June If my possible was terminating in June, then how come my payment went through in August??? I am extremely angry about this and as off right now I have no coverage because they are not smart enough to figure out where the missing payment went Pleas
I purchased a new health inspolicy for my son for 2018.the pmt cleared my bank & BCBS cancelled his policy because they misapplied BCBS claimed that the new policy wasn't paid yet the check cleared my bankThey won't return my callsThey have cancelled his new policy for non-paymentThey have not offered to correct their mistake nor has my payment been refundedI don't want the refundI want the policy put into force
Unable to contact customer service, via online or after phone calls, I was on hold a half hour each time At the beginning on 2016, BC&BS of NC reenrolled me for health insurance against my wishesI have recently obtained health insurance through my workplace and no longer need BC&BSThey offer no customer service through there website, I am unable to cancel the policy there, and after phone calls to their help desk I have yet to speak with a customer service rep despite waiting longer than a half hour each time I have spoken to other people who have had similar issues cancelling there policy with BC&BSThis is after they had major enrollment problems at the beginning of 2015, when they cancelled my policy against my wishes
BCBSNC has caused my family much grief, tears, money, & time, including: Lost payments, refusing claims, taking my children off policy, and much more First, BCBS terminated our policy automatically because of how my husband was making payments (he didn't pay enough of the premium on time, but then made several large payments), of which we accept responsibility However, when he called to get it straight & sent in the required docs & payment, our policy was reinstatedHowever, they failed to reinstate my two young children on the policy unbeknowst to usWhen we did find out, the CSR was supposed to correct the issue Well apparently they did notWhen we were out of state & had to take my daughter to an in network urgent care, they said she didn't have insurance & I could not reach anyone on a Saturday so I had to another Urgent Care since that one was closing & went to another one with a $higher copay within BCBS & pay $out of pocket for her appointment & all services that
I have had the same plans for years now and received shots in my knees that were always PRE-APPROVED and paid for, this year I got pre-approval and then received a $1500+ billSeems they changed their benefits without telling me
paid b cross plan on link @ exchangeCalled bc 5x no card only promissesSent proof paymentexcalations madePaid 2/6/No policy # even I was offered open enrollment through Healthcare Exchange 2/6/& chose plan & immediately followed link on exchange which took me to Blue Cross to log in & pay 1st premiumThey took $from my accountI began getting bills from them saying I hadnt paidI made at least phone calls to Blue Cross with waits as long as over an hour many timesI was promissed many times that it was being escalated & that id have my cards & acct # within a day or twoStill no acct # or active policy to be able to use at doctorsI paid for policy back on 2/that was to be active 3/and have doctors appointment monday and BC doesnt even have me in system by socialIve done all I can and paid for something mandated that I cant even useHealthcare exchange is clueless & B Cross not giving me resolution or manager when requestedOnly empty promisse
I have had insurance for my son, apparently without notice they took him of
cording to one employee if was because I didn't pay my bill ( I was on automatic draft) I was told by the employee that if it was their fault then it could be reinstated..I contacted my credit card company and had NOOOO pending or attempts for Blue Cross Blue Shield to take moneyI then called again and explained what happened then it was sent to a different department and I would get a call back which I never did, I forgot to mention that they also had my address incorrect after I told them we have moved and was never updated....I have been dealing with this now for month and have had to pay out of pocket for my son's visits and medicineI have called numerous times and get a different story every time as they have all the phone calls recorded you should have records of what I have been toldI need my son's insurance and reinversed what I have spent.I have been told to call a number to reinstate in, called they said they had noo records of my son even having insurance?? then I call Blue Cross Blue Sheild again stating I need to write a letter explaining what happened and send months worth of payments in and they MIGHT reinstate itONLY one employee that I have dealt with has been understanding and polite
BCBS of NC refuses to adjust premium due for month following change to policy On 09/13/16, I removed my son from my policy and confirmed, by phone, that the change went throughI was told that the change would take 3-business days to show up on my account but would be effective with the 10/01/billingMy premium paid would be pro-rated to 09/13/and adjusted on the 10/bill which would reflect the new lower premiumOn 09/23/16, I called BCBS and was told I had to pay the old premium for 10/because the adjustments had not been made and the pro-rated amount would show on the 11/billIf I paid anything short of the old amount for the October bill, my policy would cancel on 10/25/I have been told different dates that the bills run: 10th, 11th, 12th and 18thI have been told that BCBS could not tell me what the new premium isI have been told that unless I pay the old premium for Oct., which is $more than the new, my policy will be canceledI have been told
SALES REP CONVINCED ME TO SWITCH FROM ONE BLUE MEDICARE PLAN TO ANOTHER, THAT ALL PROVIDERS WOULD BE COVERED.MY BEHAVIORAL HEALTH PROVIDER NOT COVERED DURING MEDICARE OPEN ENROLLMENT PERIOD I VISITED BCBSNC OFFICE ON [redacted] THE SALES REP [redacted] CONVINCED ME TO SWITCH FROM BLUE MEDICARE PPO TO BLUE MEDICARE HMO, THAT I WOULD SAVE $PER MONTHSHE ASKED IF I USED OUT OF STATE PROVIDERS, I SAID NO SHE ASKED FOR A LIST OF MY PROVIDERS WHICH I PROVIDED SHE TOOK A CURSORY GLANCE AT THE LIST AND SAID THEY WOULD ALL BE COVEREDMY BEHAVIORAL HEALTH PROVIDER WAS NOT COVERED AND THE ENROLLMENT PERIOD HAD ENDED I AM NOW PAYING $PER WEEK INSTEAD OF $PER WEEK I COMPLAINED ON 01/27/AND RECEIVED A LETTER ON 02/08/2016, STATING THERE WAS NOTHING THEY COULD DO SOMEONE JUST SUGGESTED I CALL Revdex.com AND I THOUGHT THAT A GREAT IDEA AS YOU ALL HAVE HELPED ME TREMENDOUSLY IN THE PASTMY BCBSNC MEMBER ID # IS [redacted] THANK YOU SO MUCH
BCBSNC has been an absolute nightmare to deal withI've been dealing with them for months in an attempt to change my billing addressEach time I call, I'm passed around and put on hold for hoursIt's the most incompetent and rude organization I've ever worked withThey never resolved the issueI changed to [redacted] So far, I'm much happier
Premium checks being cashed, but not applied to healthcare insuranceSeveral policies issued and not sure which policy or subsidy was applied I attempted to renew my healthcare insurance through the Marketplace,however BC/BS issued several new policies with huge increases in the premiums and several different subsidy amountsI have spent countless hours on the phone trying to get this resolved and determine if I have insurance or notI also have paid over $in premiums which have not been applied to any policy with Blue CrossIt is impossible to resolve this through the Marketplace who advised there was nothing they could do I do have some medical issues and preventative care treatment to consider
At the beginning of I acquired a BCBS health insurance policy through the Marketplace I had been making my monthly premium payments through their website At the beginning of this month I logged in to find that my policy had been terminated I called to find out what had happened and was told that a payment I had made months ago did not go through so my policy was canceled I let them know that I had not been contacted about this, was never informed that I was in a grace period, and I had been otherwise making regular premium payments every month I was told I should have been sent a notice via post I didn't recall receiving any letter notifying me of this over the last months, and have none saved in any of my files When I told them this, they began looking into my account and were unable to find any indication that this was sent to me After an hour waiting on the phone while they were looking for documentation I was told I had not been informed and they would reinstate my policy While proceeding with that process I was stopped, and then told they found a document that should have been posted to me and that they would not reinstate my policy Currently the only letter I have received regarding this is post marked the 14th of September informing me that my policy was cancelled months ago They still have my premium payments I had been making since then I do not have health insurance and I will be penalized by the government for not having any since JuneI feel very lucky that I am currently in good healthMy partner has BCBS as well -she has her payments auto drafted and on two occasion BCBS's system has failed to draft payments, luckily she caught these errors in time I feel their website/computer system is inaccurate and there is no accountabilityI feel information related to my policy was misrepresented by BCBS BCBS is the only insurer available through the Marketplace in NC and has dropped coverage for the only hospital in my town I am writing this because I feel there is little I can do but share my experience so others may be aware
These guys are criminals and horribleIf the doctor prescribes something and you go to get it filled they reject it then require a prior authorizationWhat the heck, it was authorized by the doctor you i
sPay $a month which is a deal from what others pay and still have to deal with this ***I could buy the medicine for less that the premium and see the doctorI hope the company goes bankrupt
Insurance was cancelled on Jan through the Marketplace BCBS continued to draft payment for Feb and March and has not refunded me yet Referencing the about summary, on 5/27/I spoke with [redacted] regarding the refund for months, I was told would process on 5/and there would be day processing time Mailing address was verified and correct As of 6/still not check so called and spoke with [redacted] , she informed me there was a day waiting period to stop payment and issue another check Still no check on 6/21, called, spoke with [redacted] and was told the days would be on 6/ Called on the 30th day spoke with [redacted] , informed the stop payment had been done and submitted to the finance department On 7/there still is neither check received by me, called and spoke with [redacted] , was told it could take up to days for another check to be issued and that was all they could do Some of the reference #'s for all my calls are as follows: [redacted] , [redacted] , an
BCBSNC answered every chat and every phone call, and I do mean EVERY phone call, with the statement that anything said over the phone would not be a guarantee of payment by the companyUnfortunately thats what most of my phone calls to the company were about, seeing as the the customer service chats provided links and websites that were still extremely vague about coverageEven after logging in to their website as an active and paying customer, their benefit explanations were unclear and hazyThey stated that preventative care was covered as is legally required, but not all aspects of a yearly physical are considered eligible by their company; for specific examples, neither the blood test or the pap smear for my yearly physical was considered preventative care and I had to pay separate charges for bothTheir claims page is also extremely difficult to understand, the user interface is very unfriendly and I had to call BCBSNC to get their version of what the terms on their website meant; for example a section on billing is called "your part", but its unclear if this is the copayment, what you may have already paid, what needs to be paid, and if you need to pay it to BCBSNC or if you need to pay it to the medical providerAccording to a phone call, it's supposed to be what the customer now owes to the medical provider; which is apparently also inaccurate as I found frightening amounts in that column only to be assured by my provider that no such balance needed to be paid [so where did BCBSNC get these numbers?]The deductible is a ridiculous amount and half [yes really] my yearly incomeThe premium is also so high, that I actually could have paid the medical bills BCBSNC didn't cover with the money I had been paying themI would avoid them at all costs, I found the entire experience wishy washyIf I'm paying for coverage, a company better have a iron clad outline of what they DO cover, this insurance wasn't ensuring safety or coverage, and it wasn't assuring my confidence in anythingIf they don't know what they're doing and whether or not they cover simple procedures, I'm not paying them
Canceled member before they were supposed to Said they would fix - now they refuse My daughter got a jobHer coverage starts next monthInstead of canceling her at end of month - they canceled her on the 4thCalled BCBSNC agent, gave me a confirmation number that it would be fixedChecked a week laterNot fixedCalled BCBSNC to find out why - was on hold minutes and then hung up onCalled back, waited another minutes and was told - BCBSNC was not going to have my daughter on insurance to end of month - after they already gave me a confirmation number that she would Even though they canceled my daughter - I still have to pay the full amount this month
TerribleBeen waiting over a month and they have lost my application timesThey keep promising to fix it, mean while I am running out of medicine
Cancelled insurance with no notice, no explanationCall to find out what happenedThey said it was from lack of paymentNever got notified that there was a problemEmailed to complainNo reply
This is a company handling insurance extremely poorI made over different calls to solve issue regarding one of the dental service that was done on Feb 13, 2017, but got different answer each time, and the situation has not been fixed after over monthsTerrible quality control in getting their own systems working properly, when I called last time to complain, and asked to talk to their supervisor, I was transferred to a third party who had nothing to do with the problem
My 1/8/payment was not posted correctly; we were not billed correctlythey have not responded to my certified letter which they received 2/16/ I have always paid my wife's (new id XXXXXXXXX) and my (new id no XXXXXXXXX) bill with one checkFor all of the amount was $946.79$for wife and $for myselfthe 1/8/check sent before we got our bills for was not posted correctly (in the way it had been for all of 2015)the January bills made no senseI sent a certified letter which they received 2/16/There has been no response, just more bills without explanation there was no breakdown for increased premium.My agent could not help.the phone number on bill disconnected and the other non responsive
Insurance was Blue Cross labeled a payment, "Suspence," meaning they applied my payment to a non existing accountThey lost $payment!!!! I have been dealing with Blue Cross on a daily basis First of, they have applied a previous payment from March in the amount of $to the wrong account and they labeled "Suspense," meaning that it just dissappeared this the exact word the a representative of Blue Cross and Blue Shieild named [redacted] said!! For one hour, I drilled her given me the amount that I owed to reinstate my policy and she gave me three different figure and at the end she could not given an exact figure I made a payment last month of $ This month I received a letter stating that my policy was terminated in June If my possible was terminating in June, then how come my payment went through in August??? I am extremely angry about this and as off right now I have no coverage because they are not smart enough to figure out where the missing payment went Pleas
I purchased a new health inspolicy for my son for 2018.the pmt cleared my bank & BCBS cancelled his policy because they misapplied BCBS claimed that the new policy wasn't paid yet the check cleared my bankThey won't return my callsThey have cancelled his new policy for non-paymentThey have not offered to correct their mistake nor has my payment been refundedI don't want the refundI want the policy put into force