not refunding my money On 2/13/I paid one months premium through the online portalOn 2/17/BCBS drafted months premiums I requested on 2/18/to be refunded the months I was not trying to payOn 2/25/I was informed that I was approved for one month refund (because by that point the next month was due) It is 3/and I still don't have my moneyDespite MULTIPLE phone calls wondering where my money is - no one can give me an answer I was drafted for $worth of premiums that I was not intending to pay yetStill waiting for $to be refunded - and I"m sure I'll get the "well now march is due too so we are refunding you"That money would have been earning interest in my bank account but instead they took it when they weren't authorized to do soI've never been late on my payment a single time I know what money is coming in and what money is coming outYou cant just take money from people and not give it backHow am I to pay my bills? It's been almost a m
I instructed BCBS to cancel my health policy effective the middle of March 2017, and to refund any unused potion of my premium BCBS did not cancel my policy on the date I requested (March 2017) They canceled it on March 2017, thereby not having to refund my prorated premium I have called them three times to rectify this - Once to cancel, second to follow up and found out that it had not been canceled, and and a third time when the website showed it had been canceled on March - when I had clearly asked ON March that it be canceled immediately They said they they decided to just cancel it on the 31st, and that if I was sure it was to be canceled on the 16th I would need to resubmit it for review HOWEVER, they did not notify me that it had been denied (how can my instruction to cancel be denied)and I had to call myself to find out the status On May 9th at approximately 1pm I was told by the customer service person that it had been resubmitted for revi
Been a BCBS NC member since moving to NC in Been a BCBS member in several other states going back more than years BCBS NC has by far the worst customer service of any of the Blues we have dealt with, and the bar is not that high Given the persistence of lousy service, I can only conclude that this is a treasured part of their corporate culture and there exists a lack of will to try and improve it Most recently, I called to ask why my daughters' premium went up 37% ($308/mo to $421/mo) while her coverage decreased I was told it's because she is growing up; turned in November What a joke BTW, I also have individual coverage with BCBS My premium went up 'only' 32% I was told that's because it's the most popular plan and had more sign-ups The natural dynamic of insurance risk pools is to get more people signing up in order to lower the cost of coverage for all Further proof that BCBS operates in its' own universe, obeying its' own laws
BCBSNC failed to update my address change and did not notify me when my auto-draft disabled due to a change in credit-card info six months ago My policy (policy number: [redacted] ) began on January 1, with BCBS of NCI have been a customer with them for years with little problemsIn February 2017, I called them to inform them that I had moved and my account was not allowing me to update my physical mailing addressThey helped me over the phoneThe agent said that they had process my address changeI found out on August that my health insurance was no longer active and that they had canceled my policy as of March 31, without notification or warningI called and spoke with two agents and a manager and they said I failed to pay my monthly bill due to incorrect banking informationI was not aware that my account was linked to my debit information and not my bank account number--my debit had changed earlier in the year due to a info breachI changed almost all acc
We have not been refunded for an enrollment that was canceled in December prior to it's effective date On December 15th we enrolled in a Blue Cross Blue Shield catastrophic health insurance plan sub id: [redacted] Group: [redacted] The first agent who helped us cancel the enrollment informed us we would be refunded by the last week of JanuaryThe second agent told us the first week of FebruaryThe third agent had no idea what she was doing so I just hung upThe forth agent transferred me to a supervisor [redacted] who was suppose to follow up on 2/8/I called back in today 2/9/and spoke with an agent who told me she was calling accounting but hung up after or minutesI need someone to handle refunding this enrollment that never went into effect
I had a terrible experience with a customer representative named [redacted] , who was completely unhelpful and did not want to provide information about my benefits coverage Since I did not know my benefits coverage, when I went to the doctor, the nurse at the clinic had to call BCBSThey kept her on hold for minutesAt the end, the nurse had to hung up because she could not keep the phone busy for that long I advise everybody to move to another company if possibleIf you like me, have this insurance because of your employer, talk to your HR representatives and let them know how bad they are treating their customersWe pay them a lot for the lousy treatment we receive For them, it's all about denying claims and save money
My son was born on August 7th last year and had BCBS insurance under my wife - [redacted] **'s nameEarly this year I switched their insurance under my name - BCBS state plan, and their old BCBS insurance policy was ended on Dec My son did a route visit on Decwas billed $for the visitI officially received the bill on this August, and BCBS insurance rejected to pay the bill and I was told on the phone by Ms [redacted] from BCBS that my wife and my son's last Novand last DecBCBS insurance policy was cancelledMs [redacted] also told me that BCBS issued checks to refund last Novand last DecPrimer - $xBut we never received the checks as she said I called BCBS custom service and was told that there is no records indicating BCBS cut the checks for usMs [redacted] also said that one $check went to my credit card company - [redacted] ***, but the credit card company never received it I set up an autopay for insurance premier payment the yea
I am due a refund for a check that was written and mailed on 1/24/and deposited by BCBS on 1/30/and deducted from my account on 2/2/ I made a payment in the amount of $on 1/29/for my renewal premiumIt was deposited on 2/1/by BCBSUnbeknownst to me, my insurance policy was never activated because the check was written from our company account and they do not accept payment from a company accountThat information isn't stated ANYWHERE on the paperwork that was for me to submit my paymentIf it were all of this could have been avoided I didn't receive any type of communication from BCBS to inform me of the reason until I made a call to them to have a refund issuedThe first call I made was the week of March 19th, I was advised to send in a bank statement showing the check cleared my accountI obliged and sent it in before I was off the phone with the representativeI was told it takes about days and that I would be contactedAfter two weeks with
BCB cancel our policyI made over $payment and payment is not applied to my policy We have BCB health insurance policy since My policy number is [redacted] We made payments every month since BCB said we missed payment in BCB decided to cancel my policy in Feb I sent $check to reinstate policyI made payment of $every monthBCB did not apply this money to my policy Last October when I get renewal letter it said my premium will be $per monthBut they started charging me $per monthI do not know why I am paying extra $every month I am getting letter from [redacted] and [redacted] to collect chargesThey have given our case to collecting agencies I would like to file $Million dollar charge to BCB for taking my premium and not paying benefit In mean time [redacted] is diabetic and if any health complication happens due to not getting medical treatment BCB will be completely responsible
Went with a different policy as I was turning January Notified BCBS in December that would not be renewing policyThey billed and withdrew $from our checking account on January 1, I called on that day requesting a refund and they said it would be days and at that time was assured the policy was canceledOn January 24, I called again to follow up and was told that the policy was indeed canceled but they would decide if we were to get a full or partial refundOn January 25, I received another bill for $due 2/1/I called the bank to put a stop on any further withdrawals from BCBS which cost me $to doThe $had also incurred a $overdraft fee as I had to pay my new insurance premium and did not expect a withdrawal from BCBSDuring this phone call on the 24th of January, I was spoken to very rudely, handed off to different people and when asked for a supervisor, was hung up onI called back and finally reached a man who told me
Our ACA insurance plans through BCBSNC have been incorrect since Jan 1, We have spent close to hours on hold with BCBSNC customer service since 1/1/and still have not received 100% correct of the initial errors made to our healthcare plans After a multitude of calls to customer service, promised call backs, and escalation through three different customer service supervisors, our billing information is still inaccurate and/or missing Several deadlines for resolution have come and gone Customer Service reference numbers include XXXXXXXXXXXX, XXXXXXXXXXX & XXXXXXXXXXXX At this juncture we have new insurance cards for but are still unable to view my spouses account information online Her ACA prepayment is posted against my account and we have received no accurate billing information or been able to speak to anyone who could actually resolve or issue or take a payment We keep being referred back to "Blue Connect" but my wife does not even have a bil
they did not process application when they were supposed to for my effective start date even though I already made payment My insurance was supposed to start March 1stI already made a payment early mid February ...they have not processed my application yet and it is already March 10th, so I'm unable to login to my account, unable to go to the doctor, & unable to get my prescriptions because they have not processed my accountThey did not keep their word on a March 1st effective date! Also they have very long hold timesMost of the time I can't call and contact them because I'm on hold for hourssometimes they answer after I've been on hold for hours and I can hear people in the background and no one will say anything, so after waiting another minutes listening to people talk in the background and no one replying to me...I just hang upThey have terrible customer service! I'm definitely getting a different insurance and will never get blue cross again!!
BCBSNC has billed me for two insurance policies simultaneously and will not refund the $that they admittedly owe me Blue Cross Blue Shield of NC did not cancel our health insurance policies and they debited us for premium payments in January and February of this year for last year's policy as well as the new plan that we are currently enrolled inThey debited our checking account each month for $for the current years plan as well as $each month for last years planWe have called BCBSNC over times since January as well as trips to the BCBS store in Morrisville, NC to try to rectify the problemsEVERY single person we have spoken to has said that the problem will be taken care of shortly and a check will be mailed to us within daysThe check has never been sent and every time we call back we get the same excuse "I do not see anything about this in the notes."
not refunding my money On 2/13/I paid one months premium through the online portalOn 2/17/BCBS drafted months premiums I requested on 2/18/to be refunded the months I was not trying to payOn 2/25/I was informed that I was approved for one month refund (because by that point the next month was due) It is 3/and I still don't have my moneyDespite MULTIPLE phone calls wondering where my money is - no one can give me an answer I was drafted for $worth of premiums that I was not intending to pay yetStill waiting for $to be refunded - and I"m sure I'll get the "well now march is due too so we are refunding you"That money would have been earning interest in my bank account but instead they took it when they weren't authorized to do soI've never been late on my payment a single time I know what money is coming in and what money is coming outYou cant just take money from people and not give it backHow am I to pay my bills? It's been almost a m
I instructed BCBS to cancel my health policy effective the middle of March 2017, and to refund any unused potion of my premium BCBS did not cancel my policy on the date I requested (March 2017) They canceled it on March 2017, thereby not having to refund my prorated premium I have called them three times to rectify this - Once to cancel, second to follow up and found out that it had not been canceled, and and a third time when the website showed it had been canceled on March - when I had clearly asked ON March that it be canceled immediately They said they they decided to just cancel it on the 31st, and that if I was sure it was to be canceled on the 16th I would need to resubmit it for review HOWEVER, they did not notify me that it had been denied (how can my instruction to cancel be denied)and I had to call myself to find out the status On May 9th at approximately 1pm I was told by the customer service person that it had been resubmitted for revi
Been a BCBS NC member since moving to NC in Been a BCBS member in several other states going back more than years BCBS NC has by far the worst customer service of any of the Blues we have dealt with, and the bar is not that high Given the persistence of lousy service, I can only conclude that this is a treasured part of their corporate culture and there exists a lack of will to try and improve it Most recently, I called to ask why my daughters' premium went up 37% ($308/mo to $421/mo) while her coverage decreased I was told it's because she is growing up; turned in November What a joke BTW, I also have individual coverage with BCBS My premium went up 'only' 32% I was told that's because it's the most popular plan and had more sign-ups The natural dynamic of insurance risk pools is to get more people signing up in order to lower the cost of coverage for all Further proof that BCBS operates in its' own universe, obeying its' own laws
BCBSNC failed to update my address change and did not notify me when my auto-draft disabled due to a change in credit-card info six months ago My policy (policy number: [redacted] ) began on January 1, with BCBS of NCI have been a customer with them for years with little problemsIn February 2017, I called them to inform them that I had moved and my account was not allowing me to update my physical mailing addressThey helped me over the phoneThe agent said that they had process my address changeI found out on August that my health insurance was no longer active and that they had canceled my policy as of March 31, without notification or warningI called and spoke with two agents and a manager and they said I failed to pay my monthly bill due to incorrect banking informationI was not aware that my account was linked to my debit information and not my bank account number--my debit had changed earlier in the year due to a info breachI changed almost all acc
We have not been refunded for an enrollment that was canceled in December prior to it's effective date On December 15th we enrolled in a Blue Cross Blue Shield catastrophic health insurance plan sub id: [redacted] Group: [redacted] The first agent who helped us cancel the enrollment informed us we would be refunded by the last week of JanuaryThe second agent told us the first week of FebruaryThe third agent had no idea what she was doing so I just hung upThe forth agent transferred me to a supervisor [redacted] who was suppose to follow up on 2/8/I called back in today 2/9/and spoke with an agent who told me she was calling accounting but hung up after or minutesI need someone to handle refunding this enrollment that never went into effect
I had a terrible experience with a customer representative named [redacted] , who was completely unhelpful and did not want to provide information about my benefits coverage Since I did not know my benefits coverage, when I went to the doctor, the nurse at the clinic had to call BCBSThey kept her on hold for minutesAt the end, the nurse had to hung up because she could not keep the phone busy for that long I advise everybody to move to another company if possibleIf you like me, have this insurance because of your employer, talk to your HR representatives and let them know how bad they are treating their customersWe pay them a lot for the lousy treatment we receive For them, it's all about denying claims and save money
My son was born on August 7th last year and had BCBS insurance under my wife - [redacted] **'s nameEarly this year I switched their insurance under my name - BCBS state plan, and their old BCBS insurance policy was ended on Dec My son did a route visit on Decwas billed $for the visitI officially received the bill on this August, and BCBS insurance rejected to pay the bill and I was told on the phone by Ms [redacted] from BCBS that my wife and my son's last Novand last DecBCBS insurance policy was cancelledMs [redacted] also told me that BCBS issued checks to refund last Novand last DecPrimer - $xBut we never received the checks as she said I called BCBS custom service and was told that there is no records indicating BCBS cut the checks for usMs [redacted] also said that one $check went to my credit card company - [redacted] ***, but the credit card company never received it I set up an autopay for insurance premier payment the yea
I am due a refund for a check that was written and mailed on 1/24/and deposited by BCBS on 1/30/and deducted from my account on 2/2/ I made a payment in the amount of $on 1/29/for my renewal premiumIt was deposited on 2/1/by BCBSUnbeknownst to me, my insurance policy was never activated because the check was written from our company account and they do not accept payment from a company accountThat information isn't stated ANYWHERE on the paperwork that was for me to submit my paymentIf it were all of this could have been avoided I didn't receive any type of communication from BCBS to inform me of the reason until I made a call to them to have a refund issuedThe first call I made was the week of March 19th, I was advised to send in a bank statement showing the check cleared my accountI obliged and sent it in before I was off the phone with the representativeI was told it takes about days and that I would be contactedAfter two weeks with
BCB cancel our policyI made over $payment and payment is not applied to my policy We have BCB health insurance policy since My policy number is [redacted] We made payments every month since BCB said we missed payment in BCB decided to cancel my policy in Feb I sent $check to reinstate policyI made payment of $every monthBCB did not apply this money to my policy Last October when I get renewal letter it said my premium will be $per monthBut they started charging me $per monthI do not know why I am paying extra $every month I am getting letter from [redacted] and [redacted] to collect chargesThey have given our case to collecting agencies I would like to file $Million dollar charge to BCB for taking my premium and not paying benefit In mean time [redacted] is diabetic and if any health complication happens due to not getting medical treatment BCB will be completely responsible
Went with a different policy as I was turning January Notified BCBS in December that would not be renewing policyThey billed and withdrew $from our checking account on January 1, I called on that day requesting a refund and they said it would be days and at that time was assured the policy was canceledOn January 24, I called again to follow up and was told that the policy was indeed canceled but they would decide if we were to get a full or partial refundOn January 25, I received another bill for $due 2/1/I called the bank to put a stop on any further withdrawals from BCBS which cost me $to doThe $had also incurred a $overdraft fee as I had to pay my new insurance premium and did not expect a withdrawal from BCBSDuring this phone call on the 24th of January, I was spoken to very rudely, handed off to different people and when asked for a supervisor, was hung up onI called back and finally reached a man who told me
Our ACA insurance plans through BCBSNC have been incorrect since Jan 1, We have spent close to hours on hold with BCBSNC customer service since 1/1/and still have not received 100% correct of the initial errors made to our healthcare plans After a multitude of calls to customer service, promised call backs, and escalation through three different customer service supervisors, our billing information is still inaccurate and/or missing Several deadlines for resolution have come and gone Customer Service reference numbers include XXXXXXXXXXXX, XXXXXXXXXXX & XXXXXXXXXXXX At this juncture we have new insurance cards for but are still unable to view my spouses account information online Her ACA prepayment is posted against my account and we have received no accurate billing information or been able to speak to anyone who could actually resolve or issue or take a payment We keep being referred back to "Blue Connect" but my wife does not even have a bil
they did not process application when they were supposed to for my effective start date even though I already made payment My insurance was supposed to start March 1stI already made a payment early mid February ...they have not processed my application yet and it is already March 10th, so I'm unable to login to my account, unable to go to the doctor, & unable to get my prescriptions because they have not processed my accountThey did not keep their word on a March 1st effective date! Also they have very long hold timesMost of the time I can't call and contact them because I'm on hold for hourssometimes they answer after I've been on hold for hours and I can hear people in the background and no one will say anything, so after waiting another minutes listening to people talk in the background and no one replying to me...I just hang upThey have terrible customer service! I'm definitely getting a different insurance and will never get blue cross again!!
BCBSNC has billed me for two insurance policies simultaneously and will not refund the $that they admittedly owe me Blue Cross Blue Shield of NC did not cancel our health insurance policies and they debited us for premium payments in January and February of this year for last year's policy as well as the new plan that we are currently enrolled inThey debited our checking account each month for $for the current years plan as well as $each month for last years planWe have called BCBSNC over times since January as well as trips to the BCBS store in Morrisville, NC to try to rectify the problemsEVERY single person we have spoken to has said that the problem will be taken care of shortly and a check will be mailed to us within daysThe check has never been sent and every time we call back we get the same excuse "I do not see anything about this in the notes."