Gentry Real Estate Group

Gentry Real Estate Group sent a final closeout statement to the Spencers last known addressThe account was turned over to our collection agency during a routine audit of our delinquent accountsWe do not pursue collection efforts on our own since we are not a licensed debt collector.Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for all of your time and helpI see this shown as resolved but in fact there has been no headway on this issueIt appears you were looking at the moniesIn fact I paid the monies the day I got a copy of what the monies were forMy complaint was that Gentry Real Estate waited for over two years to turn this over to collectionsDuring the entire two +years they had my phone number and the phone number of my wifeThey never contacted us in an effort to satisfy the debtNot one time before they turned this over to collectionsSo I have a black mark (to collection agency) on my credit and had to pay an extra $to a collection agency because of THEIR FAILUREI guess if I want to pursue it will be up to me to look for Legal assistance.Regards, [redacted]

I am a property owner that used Gentry Property Management to rent the house I own I found them to be extremely deceptive and uncommunicative The agent I dealt with refused to make or receive any phone calls and would only communicate via email only Response times were extremely slow Not once did I see an actual invoice from a vendor, instead was submitted fake invoices from Gentry for ALL expenses - from Utility bills to landscapersUpon close scrutiny I found over billing and double billing Even though I was eventually reimbursed for the incorrect billing, work was shoddy if ever done at all Property security was overlooked by advertising the property address on Craig’s list, along with “vacant” and “new stainless steel appliances” When a cheap “ [redacted] ***” lock box was used on the front door I found my appliances stolenThe bottom line is that if you want an uncommunicative, slow, deceptive property management company that over bills and has no concern for the security of your property hire Gentry If not hire someone else!

The response from Gentry is upsetting I take issue with everything they've said in their response I have done nothing wrong but fell in love with a beautiful home in the city that I work in and for them to attempt to attack me and my integrity is bothersome Yes, the earnest money was late getting deposited and that is absolutely my fault If it was such a big deal at the time, why didn't they bring it up then? They could have walked away at that time The reality is, it wasn't a big deal; they are just grasping at whatever they can to deflect the truth about what really happened in this ordeal I would to point out that even in an email at the end of the ordeal, MrC [redacted] CLEARLY states that he's not the owner (see below in red): [redacted] Mar 7to meHi ***,I sent you the cancellation this morning After signing please text me so I can look for it...buyers agent responded to my email yesterday with the followingSteve,Coming from a long line of Patriots I sincerely appreciate the service your client had provided for our countryI have nothing but respect and wish him nothing but the bestAll decisions on this property are made by another individualI haven't personally paid a penny into the propertyIt was purchased at a trustee sale and was vested incorrectlyIt was my understanding the binsr response date was todayI don't know if it's for financial reasons or the binsr request was more than expected but he was uncomfortable with repairs-- Clearly, the lines of communication are scrambled on this I am not a realtor, but I have bought a few homes in my time and none have been this complicated I don't like back and forth emails and issues, I get enough drama at work I just want to be reimbursed the money that I am out, which is now near $1000, due to the VA Appraisal I would like to add that MrC [redacted] settled on the agreed upon price of $192,000-- EXACTLY what the VA Appraisal came back with I don't believe this is the first VA Appraisal that was completed on the home A FOIA Request would determine if it was the first one or not Gentry and company are communicating with me more now then when we were supposedly in negotiation! The sad reality is, I was willing to work with them and take care of certain things myself-- but they weren't willing to negotiate AT ALL! Against my realtor's advice, I accepted the $192k offer because I loved the home that much and the location was perfectand I am STILL WILLING TO WORK WITH THEM TO MAKE THE DEAL WORK!!! This message was delivered but never comprehended I guess Furthermore, MrC [redacted] reached out to me via his wife:Hi Mr***,This is Sandy C [redacted] , Brad C [redacted] 's wifeThis is regarding the $payment for this property I left a message yesterday, but never received a response So this is to let you knowBrad is willing to pay you the $if you sign a mutual releaseThis can be done at the front desk at the Gentry Real Estate officeThe address is [redacted] *** Mesa AZ I will need heads up ahead of time to drop off certified check at the officeYou can call, email, or text me at ###-###-####He never called me directly or emailed me directly or contacted my realtor He offered a $payment to make this complaint go away I politely informed them of the VA Appraisal bill which brought the total to over $now I did, however, agree that I would stop everything and remove this complaint for $ I did not get a reply to that I have filed a complaint with the Real Estate Commission against both Brad and Gentry and will also be filing legal action against them in court in Pinal County Unless they sit down with my realtor and I and possibility of making the house work for me.....AND/OR pay the $back, this complaint is staying It looks like this home is a pitfall for them and they need to get out from under it Let's get them to the negotiating table to see what we might can do for each otherI still love that house!!! [redacted] ***

Hi [redacted] , I have confirmed with the property manager that the leak issue has been resolved.Regards,

This has been the absolute worst experience I've had with a rental company, everTo begin, I started my application process on June 17th of I was in touch with one of the Realtor's [*** ***] and she assured me she would be in complete touch the entire timeI expressed my interest in which house I wanted to move into and begin the application processWe paid our background fee (90$ all-together) and provided all the information they required (W-2's for and 2013, proof of income, State issued ID'S - pretty standard requirements.) I sent that information out June 23rd via fax to both her personal office and to the Gentry Real Estate's main office and then called to confirm she got the informationShe said she got all of what she required and that she would get in touch with the owners and be in touch as soon as possibleThree days passed (Now June 26th) without hearing any information and I called to see if there was any issues and she (***) stated that we needed more information about a past residence and that if it wasn't resolved it would have been an automatic decline towards the rentalShe didn't contact me at all to let me know that there was an issueI provided the information she needed and she said we were back on track to hear from the ownersWe heard nothing back and I called again on the 30th to see what the update wasShe claimed that we were just waiting for the owners to call backTwo days again and I also had interest in another home that was just posted and I asked for any update on the current homeShe answered and hung up the phone so we called back and left a message to hear anything about the homeShe never replied back so I e-mailed confirming that she got the message and heard no reply backI called the Agency and was in touch with *** on the 3rd to ask to have a different representative, which she sent me through to ***, once againI spoke with *** she said she received the e-mail and Voicemail and that she would be on it todayShe called me back almost immediately to tell me she didn't have my W-2's which I sent in their own faxShe said she found the W-2's I faxed and since they didn't have names on them she wasn't sure whose they wereeven though I called and CONFIRMED she received the faxes RIGHT after I sent them(So does this mean she hadn't even SENT IN my application to the homeowners?) I reiterated that she said she had already sent in the application and now she was telling me she couldn't even process my applicationShe was NEVER in touch when there was a problem and I was in constant attempts to be in touch with herShe said the issue was resolved and then told me she doesn't have our ID'sWe sent those on the 23rd and she confirmed she had all the information we neededShe then asked us to TEXT pictures of our ID's to her and that she would be in touchWe texted pictures of our ID's and I texted to confirm she received them and she gave no replyJuly 5th, I e-mail her to make sure that she had received the information and no replyToday, July 7th I called the agency once again in touch with *** and explained the situation a second time and she said she would connect me to another agentI explained the situation to the agent, Shannon, to which she took all my information and said she would be in touch with me shortlyShe stated that she was driving (What?) and that she would call as soon as she could pull over and review the applicationThat was at this morning it's now PM and I have yet to hear anything back from anyoneThis has been the most unprofessional and dishonest company I have ever had the displeasure of working with and I hope that no one is suckered in to this poorly managed companyAlways read reviews about the companies! I wish I had, it would have saved me 90$ and a lot of timeCompletely disappointed

By far the worst company I have ever rented from We made a list when we moved in of problems with the house and presented to the company that never got repaired they said they would keep it on file Came time to move out they kept all of our deposits and then popped up years later with a collection agency wanting money They not only kept our cleaning and security deposits but said there was an additional in damages done to the house which all include what was already there before we moved inI tried working with both gentry and the collection agency neither would work with me on anything Needless to say after months of my credit getting hit for the BS I finally had to just suck it up and pay on top of my cleaning, and security deposits that they keptRenters be warned, these people are crooksMake full legal documentation and photos of every Little spec in the house before you sign anything because they'll charge you out the you know whatI suggest staying far far away

*** and *** *** vacated a home prior to the expiration of the lease and had a balance due after applying the security depositGentry turned this account over to our collection agency, ** *** ***, to begin the collections process*** called me once he received a notice from
the collection agency and I informed him that he would need to communicate directly with *** in regards to the balance due*** paid the collection amount and *** marked the account as paid in full

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for all of your time and help. I see this shown as resolved but in fact there has been no headway on this issue. It appears you were looking at the monies. In fact I paid the monies the day I got a copy of what the monies were for. My complaint was that Gentry Real Estate waited for over two years to turn this over to collections. During the entire two +years they had my phone number and the phone number of my wife. They never contacted us in an effort to satisfy the debt. Not one time before they turned this over to collections. So I have a black mark (to collection agency) on my credit and had to pay an extra $350.00 to a collection agency because of THEIR FAILURE. I guess if I want to pursue it will be up to me to look for Legal assistance.Regards,[redacted]

I am a property owner that used Gentry Property Management to rent the house I own. I found them to be extremely deceptive and uncommunicative. The agent I dealt with refused to make or receive any phone calls and would only communicate via email only. Response times were extremely slow. Not once did I see an actual invoice from a vendor, instead was submitted fake invoices from Gentry for ALL expenses - from Utility bills to landscapers. Upon close scrutiny I found over billing and double billing. Even though I was eventually reimbursed for the incorrect billing, work was shoddy if ever done at all. Property security was overlooked by advertising the property address on Craig’s list, along with “vacant” and “new stainless steel appliances”. When a cheap “[redacted]” lock box was used on the front door I found my appliances stolen.
The bottom line is that if you want an uncommunicative, slow, deceptive property management company that over bills and has no concern for the security of your property hire Gentry. If not hire someone else!

The response from Gentry is upsetting.  I take issue with everything they've said in their response.  I have done nothing wrong but fell in love with a beautiful home in the city that I work in and for them to attempt to attack me and my integrity is bothersome.  Yes, the...

earnest money was late getting deposited and that is absolutely my fault.  If it was such a big deal at the time, why didn't they bring it up then?  They could have walked away at that time.  The reality is, it wasn't a big deal; they are just grasping at whatever they can to deflect the truth about what really happened in this ordeal.  I would to point out that even in an email at the end of the ordeal, Mr. C[redacted] CLEARLY states that he's not the owner (see below in red):[redacted]Mar 7to meHi [redacted],I sent you the cancellation this morning.  After signing please text me so I can look for it...buyers agent responded to my email yesterday with the followingSteve,Coming from a long line of Patriots I sincerely appreciate the service your client had provided for our country. I have nothing but respect and wish him nothing but the best. All decisions on this property are made by another individual. I haven't personally paid a penny into the property. It was purchased at a trustee sale and was vested incorrectly. It was my understanding the binsr response date was today. I don't know if it's for financial reasons or the binsr request was more than expected but he was uncomfortable with repairs. -- Clearly, the lines of communication are scrambled on this.  I am not a realtor, but I have bought a few homes in my time and none have been this complicated.  I don't like back and forth emails and issues,  I get enough drama at work.  I just want to be reimbursed the money that I am out, which is now near $1000, due to the VA Appraisal.  I would like to add that Mr. C[redacted] settled on the agreed upon price of $192,000-- EXACTLY what the VA Appraisal came back with.  I don't believe this is the first VA Appraisal that was completed on the home.  A FOIA Request would determine if it was the first one or not.  Gentry and company are communicating with me more now then when we were supposedly in negotiation!  The sad reality is, I was willing to work with them and take care of certain things myself-- but they weren't willing to negotiate AT ALL!  Against my realtor's advice, I accepted the $192k offer because I loved the home that much and the location was perfect... and I am STILL WILLING TO WORK WITH THEM TO MAKE THE DEAL WORK!!!  This message was delivered but never comprehended I guess.  Furthermore, Mr. C[redacted] reached out to me via his wife:Hi Mr. [redacted],This is Sandy C[redacted], Brad C[redacted]'s wife. This is regarding the $500.00 payment for this property.  I left a message yesterday, but never received a response.  So this is to let you know. Brad is willing to pay you the $500.00 if you sign a mutual release. This can be done at the front desk at the Gentry Real Estate office. The address is [redacted] Mesa AZ 85215. I will need heads up ahead of time to drop off certified check at the office. You can call, email, or text me at ###-###-####. He never called me directly or emailed me directly or contacted my realtor.  He offered a $500 payment to make this complaint go away.  I politely informed them of the VA Appraisal bill which brought the total to over $1000 now.  I did, however, agree that I would stop everything and remove this complaint for $1000.  I did not get a reply to that.  I have filed a complaint with the Real Estate Commission against both Brad and Gentry and will also be filing legal action against them in court in Pinal County.  Unless they sit down with my realtor and I and possibility of making the house work for me.....AND/OR pay the $1000 back, this complaint is staying.  It looks like this home is a pitfall for them and they need to get out from under it.  Let's get them to the negotiating table to see what we might can do for each other. I still love that house!!![redacted]

Hi [redacted], 
I have confirmed with the property manager that the leak issue has been resolved.Regards,

Hi [redacted], 
I have confirmed with the property manager that the leak issue has been resolved.Regards,

[redacted] and [redacted] vacated a home prior to the expiration of the lease and had a balance due after applying the security deposit. Gentry turned this account over to our collection agency, [redacted], to begin the collections process. [redacted] called me once he received a notice from...

the collection agency and I informed him that he would need to communicate directly with [redacted] in regards to the balance due. [redacted] paid the collection amount and [redacted] marked the account as paid in full.

Gentry Real Estate Group sent a final closeout statement to the Spencers last known address. The account was turned over to our collection agency during a routine audit of our delinquent accounts. We do not pursue collection efforts on our own since we are not a licensed debt collector.Regards,

I am a homeowner that lives next to a Gentry Real Estate (rentvest) managed property. This company recently acquired Barrett Eastman Property Management LLC. After several months and hours of time spent attempting to have the homeowner of the rental property replace an area of the block wall (common wall) along the property line from a very large oleander tree that destroyed it, Gentry Real Estate (Rentvest) received a certified letter through the mail requesting that the block wall be replaced so that one can go outside to enjoy their property without having to look at a cracked, split, and damaged wall with loose blocks that were destroyed from the neighboring tree's roots. The representative reached out to me and stated that they would be in touch with the homeowner to get approval for the replacement of the block wall. About another month went by before another Gentry Real Estate (Rentvest) called me and told me that he will talk to the homeowner whose tree destroyed the block wall and would get back to me with the details regarding how they were going to replace the block wall before they do anything. However, that Rentvest representative lied to me. This is because he never called me back with any information and instead, issued the work order for the contractor to come out to the property to work on the shared wall without informing me or having my concent. This came as a surprise to me as it would come as a surprise to many that the contractor came out to my property that is shared with the rental property without me knowing and knocked the whole wall down and built it back up using the same block that was knocked down with additional block that was in much worse condition than before. Now, the wall looks much worse, there are even more loose blocks on top that could fall off if there were a storm or strong winds. I have a pet which really concerns me if the blocks were to fall down. This situation was not resolved, it only made matters worse, and I have been treated with complete disrespect and have been degraded feeling that I'm a worthless homeowner to the company and to the owner of the property due to their spiteful actions and negligence. The homeowner will just not do the "right thing" which would be to replace the old broken block with new block from a skilled contractor who does not make the wall look worse than it was before. Now, I can only blame Rentvest for lying to me as a homeowner that shares a common wall with their managed rental property. As far as the homeowner goes, he does not want to fix the problem because he displays a sense of not caring and disrespect toward an actual homeowner who lives beside his rental property. This has been going on for months now and their actions along with Barrett Eastman's have been completely unacceptable. The only next step in this situation is to follow-up with a small claims suit since everything else has failed including the "replacement" of the wall which happens to be the same wall with some blocks just turned around. The way that some companies and investors do business and treat landowners is horrendous and disgusts me.

this company is very shady it will tell you everything is good and your offer is the only one they accepted and then a few days in they will tell you some body came in with cash after they told you they would not do that.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for all of your time and help. I see this shown as resolved but in fact there has been no headway on this issue. It appears you were looking at the monies. In fact I paid the monies the day I got a copy of what the monies were for. My complaint was that Gentry Real Estate waited for over two years to turn this over to collections. During the entire two +years they had my phone number and the phone number of my wife. They never contacted us in an effort to satisfy the debt. Not one time before they turned this over to collections. So I have a black mark (to collection agency) on my credit and had to pay an extra $350.00 to a collection agency because of THEIR FAILURE. I guess if I want to pursue it will be up to me to look for Legal assistance.Regards,[redacted]

By far the worst company I have ever rented from. We made a list when we moved in of problems with the house and presented to the company that never got repaired they said they would keep it on file. Came time to move out they kept all of our deposits and then popped up 3 years later with a collection agency wanting money. They not only kept our cleaning and 1150 security deposits but said there was an additional 1100 in damages done to the house which all include what was already there before we moved in. I tried working with both gentry and the collection agency neither would work with me on anything. Needless to say after 6 months of my credit getting hit for the BS I finally had to just suck it up and pay 1100.00 on top of my cleaning, and security deposits that they kept. Renters be warned, these people are crooks. Make full legal documentation and photos of every Little spec in the house before you sign anything because they'll charge you out the you know what. I suggest staying far far away.

No one seems to know what they are doing at this facility.. My husband and I were told if we had signed a lease and had deposit in by 5pm the house was ours. The lease was signed by 10:30am and my husband was at the bank by 2:30pm and I received a text saying sorry another application came through with the funds before you!! Irritating don't say one thing and do another.. then when my husband approached the company they said he was harassing them, are you kidding!!! 60 application fee down the drain!!!! Beware I'm warning you!