Genuine Parts Giant, Inc.

Terrible website and even worse customer service Ordered a seat belt for a truck, received a non compatible seat belt for a Scion due to a mislabel on the website Customer service refused to exchange part or refund money as the part ordered "wasn't the correct part for our vehicle" something we figured out after installation and the airbag light kept flashing error DON'T WASTE YOUR MONEY!!

was told the part I ordered included what I needed
I looked the part up on there site and the diagram breakdown was lacking even on the part descriptionSo I called the help line and asked them if part # XXXXXXXAG included the plastic parts at the end of the cableI was told yes so I ordered itWhen the part came in it only included the one part at the end not the white nylon ring that brokeSo I called them told them this was not what I was told when I ordered itI was told an RMA would be issuedThe reason they put on this was
"Not Needed" which is not what they were told on the phoneI had to pay shipping on this part and they hit me with a restock feeWhen I contacted chat RMA was in the pull down menuI got *** gave her the invoice number CCXXXXXX the original Sales order is CCXXXXXX and told her I didn't appreciate all the fees when the part was incompleteI basically was told the reason was the part was not needed and I needed to contact the RMA deptI said I ch

Shipping practices are misleadingNo follow up at all by themDid not let me know an item was missing causing a delay in shipping
Order #***
Order May 16th, shipped May 18thAfter not seeing any movement on my package from the tracking number I contacted FedEx using the number providedThey advised me that there was one item missing from the totalIt was listed on the box as being in the shipment but was missing and they were now waiting for the missing item to be sent before sending it on
June 1st, weeks after FedEx initially received the package, they finally received the last item from HondaPartsNowThe item was shipped out by FedEx on June 2ndI finally received the package June 18th, weeks after I ordered the items
The items were not received from FedExHondaPartsNow advertises they use FedEx and fast reliable shippingThe item may have been initially received by FedEx from the Company but clearly use a third party shipping company which in turns

I placed an order in August of from HondaPartsNowThese parts these parts are defective, and the business refuses to replace them
In August of 2016, I placed an order with HondaPartsNow for $in clutch replacement parts for my carThe parts were finally installed in early Since then my clutch has had multiple issues with being difficult to use, which has caused me back painI have had my mechanic replace both clutch cylinders and the clutch line (all with parts from HondaPartsNow), but the issue remainsWe have now determined that the original parts that we installed were defectiveI called HondaPartsNow, and they are unwilling to offer me more than a $discount to replace the defective parts which total $

Not provided a full refund for an item being returned to shipper
This the description on the website of what I ordered
Part NoPTXXX-XXX
Part Description Spare Tire Cover
Attribute or 18"
TYPE : Hard
Replaced By PTXXX-XXX
Manufacturer ToyotaThis genuine Toyota part is guaranteed by Toyota's factory warranty
Imagine my surprise when I received my Spare Tire Cover in the color of Primer Black! The Replaced By part number has no physical description listed in the order, and it was told to me by the merchant that I was responsible for painting it to match the description listed aboveAnd that Toyota no longer makes this item in any other colorThen why is that Part NoPTXXX-XXXstill listed for sale on their site? The merchant said they would reimburse me for the cost of the item, but none of the shipping costI am going to be out $for an item that I never would have purchased if they h

Purchased a car partNext day received an email the price went up
I had purchased a mirror (Part No.: XXXXX-TBC-A02ZA) for my car through their website yesterday March 5, I received the email confirming the price ($223.49) being charged to my card with a confirmation number regarding my order ( sales order number CHEXXXXX )The next day (today March 6, 2018)) I received an email saying they are increasing the price of the part I am ordering and owe them another $on top of the amount I already paidWhen I called and spoke to their customer service I was told to either pay the balance or cancel my orderI told them I agreed to the charge of $and should not have to pay an additional $because they had an "issue" with their website during the time of my transactionThis is the email they sent "t looks like or more of the part(s) on your order has a price increaseThe following part(s) are listed below with the new price(s)
Part # XXXXX-TBC-A02ZA
New

I placed an order with them for a part for my carAt the time it was listed for $68, with shipping of $28(also a little high but I figures it offset the discount), cape to $I place my order give my payment information and hours later I get an email saying I'm going to have to spend another $to get my itemWhat kind of business treats customers like this? Needless to say I canceled my order, now I'm just praying to get my money backThey shouldn't be allowed to claim an A+ with the Revdex.com with this type off service

I ordered the wrong parts due to the faulty web site search and customer service will not help me with a refund of any kind whatsoever

Needed to return a productThey authorized and sent along an RMA number for returningHave confirmation from the USPS that package was delivered to their front desk/reception on October 6, Company claims the return process takes business daysTo date, no further correspondence despite multiple phone calls and emails requesting status of return/refundThey now have initial payment, the physical part, and we are out additional shipping costs
Product_Or_Service: Fan
***

I sent back the item via FEDEX It was received by the company I have contacted them at least times and they tell me I would receive a refund
Order # CHKXXXXX
Purchased: 01/25/
Part No: 08U35-S9V- Cover, CArgo *NH351L*
Paid by AMEX $plus shipping
Returned by FEDEX- Received by company
Tracking number XXXXXXXXXXXX

I ordered items totaling $185.97/ Tax $/ SHIPPING $I opted to order from HondaPartsNow.com AKA Genuine Parts Giant, Incsince they were cheaper than my local Honda dealershipEverything went well in the checkout process, I got a confirmation email then about 4/days went by and I didn't get a shipping email notification so I called their customer service number and the man said it was supposed to be shipping by the of that business dayNever got a email that night, then the next day I get a email stating that there is a additional shipping fee of $ARE YOU KIDDING ME!!!!! I made the purchase I waited a week only for you to want to send me a invoice for a extra $I then proceeded to call the customer service line again and they said there was nothing they could do for me that either I would need to pay the additional shipping charge or cancel the orderI demanded that they cancel it immediately and that in the end just going to the Honda Dealership nearby would had been cheaper and less of a hassle than dealing with this businessBUYER BEWARE!

DONT BE FOOLED BY THE STAR REVIEWS THAT YOU SEE ON THE THEIR TESTIMONIALS SECTION ALL COINCIDENTALLY POSTED FROM 8/9/TO 8/12/18, WILL NEVER ORDER FROM HONDA PARTS EVER AGAINDONT WASTE YOUR TIME OR MONEY! LOW PRICES ARE JUST THE BAIT TO CATCH YOU IN ON THEIR INTERNAL MALPRACTICESAbsolutely the worst horrible customer service I have ever dealt with, a representative said they would go ahead and cancel the order at my request and within half an hour I receive an email saying that it cant be cancelledif the parts are not in stock they should be listed as special order parts before a customer adds it to the shopping cart or before the order is placed so the customer can decide whether to place the order in the first place or source the parts somewhere elsethey have an unheard of policy about "once you place the order the order it cannot be cancelled", no idea why this concept exist in the first place, if you want to be an online parts company and want to enforce this policy then do your homework about sourcing the parts promptlyin the automotive business getting the car in and out of the shop in a timely manner is where the business thrives...not waiting around for parts and that too IF you end up getting the right partif things go wrong you should be doing everything you can to make things right with the customer not making them go as far as to leave a review to make a pointin my case I was pushed beyond frustration to leave a review

They claim they sell "original new OEM parts" and yet I got a clearly used flexplate with a horrible weld job on a broken area...Reached out to start the return process days ago, haven't heard back; no phone calls or emailsHow did they even get a used part in the first place? And how did they package a heavily worn box that it came in without inspecting it first??? Such a waste of time and moneyVERY unprofessional

Parts "shipped" but never arrivedNo explanation has been given as to where they wentNo real attempt to rectify the situation
I ordered parts on 10/28/They supposedly shipped out on 11/1/17, but never arrivedI contacted customer service who initiated an "investigation"On 11/10/I received an email saying the parts were lost and I would receive a replacement orderThe replacement order never showed up so I checked the tracking infoIt has not shipped yetWhen I contact customer service they ask for my order number, submit a replacement order, and then nothing happensIt has now been days since I placed that orderI paid $for ground delivery of lightweight items and I am still waiting for them three weeks laterEverything was listed as in-stock and the ETA was days from the order date
Order Number: CHNXXXXX
Order Date: 10/28/
Order Summary
Subtotal $
Tax $
S & H $
Total $

Required to pay shipping costs (to and from), 20% restocking fee, and cost of item that does not fit my vehicle
Ordered item via online ToyotaPartsDeal.com The item had no picture on the website The cost of the item is $ I was required to pay $in shipping costs to receive the item The item did not fit my vehicle I requested a refund via the website's instructions ("requesting a RMA") I received the RMA but no return shipping label I was informed of critical points: I would be charged a 20% restocking fee UNLESS I ordered a replacement I would be required to pay shipping to return item (without the guarantee of a a refund) I took this as a coercive measure due to the discretion used to justify the 20% restocking fee For an $part, I am being required to pay out nearly double the cost to receive a refund for a part that does not fit my vehicle

On 10/19/2017, I placed an order with your company for Heated Oxygen Sensors (see Order NXXXXXX) and was correspondingly billed $which was charged to my Visa cardAt the time I placed the order, I was under the impression you were an authorized Nissan Dealer as the information appearing on your website goes to great lengths to convey just such an impressionUpon receiving the order, I was dismayed to find that both Sensors were defective and contacted you regarding reimbursement for the defective itemsIn response to my inquiry, you directed me to visit my local Nissan dealer's service department to confirm the defect in a written diagnostic report and then to forward that report to you at **@nissanpartsdeal.com at which time you would issue an RMA to return the item for replacement or refundActing upon your directive, I visited Mossy Nissan at Auto Park Place, Chula Vista, CA XXXXX and spoke with Moises Mendez, the Parts Consultant at the dealership, at which time I

On my first order I ordered a bottom cover for a right side mirrorThe part they sent was labeled correctly but contained a left side coverSo I ordered a left side cover and it was both labeled and correctI requested a refund for the second part as I had misplaced the bag the first part came inThey refused my refund request for the second part saying it had to cost more than $which it did including shippingI eventually bought the correct new part for $less on Ebay Ebay has unconditional refundsHondaPartsNow doesn't

I tried to speak to someone in customer service and was told I had to email through their website which I have done times now and still haven't received a responseCustomer service is non-existent and if you happen to get the wrong part, as I did, there is a 20% restock fee and you pay to ship it backAbsolutely will not buy here again

Ordered a set of front floor mats for a Toyota HighlanderThey arrived in an open plastic bag in a simple box Tried them out in the Highlander and they did not come close to fitting
Got on the website and subsequent phone call and did get an RMA to return the items for 100% creditI sent them back at my own expense
Waited several weeks for credit to be applied to my account and discovered it was still not there
Started an email dialogue with them and they surprisingly have changed their mind about the refundReason...I did not return the items in the original shipping materialAs a reminder, the mats arrived in an open clear plastic bag
Additionally, they now say I ordered the wrong mats
So beware...looks like I'm in a line of many that have been taken advantage of

I ordered a seat belt buckle for my son's carThey sent me the wrong partI never installed it, because it had the wrong electical connectionThey said they don't accept returns on air bag and seatbeltsI just wanted to exchange it for the correct partThey stated that I ordered the wrong part and would not take responsibility for sending me the wrong partThey actually had the Gawl to offer to sell me the correct partI offered to pay the difference in price but they refused
Product_Or_Service: Hyundai part
Order_Number: UXXXXXX
Account_Number: UXXXXXX