Genuine Parts Giant, Inc.

On 10/17/I ordered Part No.: XXXXXXXX RETAINER-TUBE TO SPEED SENSOR Part No.: XXXXXXXX LINE-BRAKE which totaled and I paid to have them delivered by 10/25/I was told by UPS that they never received the partsSo I want my parts and the difference between the regular delivery price and what I paid for the parts to be overnighted
Product_Or_Service: Brake line/speed sensor retainer
Order_Number: CCXXXXX

No honoring products, warranty, or helping the customer in any way
Bought a brand new valve cover from HondaPartsNow.com ten months ago getting ready for 100,mile maintenance on my Honda SFinally got there, so I opened the factory sealed valve cover for the first time two days ago and to my dismay found that it is literally cracked AND dentedI didn't notice this when it was wrapped in factory plastics
I've been ordering parts from HondaPartsNow.com for over four yearsBecause I didn't scour the part for defects upon receipt, they told me they will neither RMA, Warranty, or help me out in any way with the valve cover I receivedWith this type of service, I'll never shop here again*** from the RMA department literally said this was my fault for not inspecting the part betterCustomer service over

This business "NissanPartsDeal.com" sent me a fraudulent part, a cheap knock off, packaged as it was an actual Nissan OEM part with a part numberProblem is, it is not a Nissan part, does not correspond to the part number, and there is nothing genuine about itCounterfeit parts is a huge problem in the auto parts worldThis is an illegal practise

By far the worst online purchasing experience I've ever hadShame on the Revdex.com for giving them an A ratingNon-existent customer serviceThey sent the wrong part and expect me to pay for return shipping and a 20% restocking feeThey approved the RMA, however, tried to pull a fast one by changing the reason for return from "wrong part sent" to "no longer needed"I've been trying to reach the RMA dept for days now, and the phone system keeps hanging up due "high call volume"
DON'T WASTE YOUR TIME OR MONEY! LEARN FROM OUR MISTAKES!

We needed a part by the weekend to sell our truck and ordered in Wednesday night We paid $for the overnight shipping to make sure we got the part The part was coming the same state we live in so we figured this would not a problem Friday came around, no part, so we called and left a message telling them if we didn't get it by Saturday to cancel the order Saturday, no part, Monday no part, we were surprised when the part showed up on Tuesday Called them and asked for a refund Was given the run-around and told a manager would call us back One week later, no manager call, called back the next week, waited mins and finally talked to someone claiming to be a manager They said no refund would be given because sometimes with processing, our overnight shipping can take days I asked about why no one called me back after my messages, he claimed he never got any messages Crooks, refused even to give me cents back on the $shipping on the $part DO NOT USE THEIR OVERNIGHT SHIPPING SCAM!

RMA Process
Attempted to return parts that do not fit my vehicleTheir RMA process states that the request needs to be made within days from delivery
"Customers must contact us within calendar days of delivery date to receive an RMA, unless it is concerning incorrect, missing, damaged, or defective parts"
You cannot speak with someone via phone, everything is done via chatI tried to call their number listed and selected option "4"After being placed on hold for some time, you are greeted with "The extension you are trying to reach is invalid," then the call disconnects So I had to go through chat to discuss this matter
I made the request within the allotted timeThey denied my request, because they state "The return will not be in their possession within days." Should that be their policy it clearly needs to state that

The "A" rating is a fake as when you go to this Revdex.com web site you will see an "F" rating for the same company
https://www.Revdex.com.org/us/ga/roswell/profile/new-auto-parts/toyota-parts-onl...⇄ /> Their part prices are competitive but their shipping prices are very high and customer support is terrible
There is no direct e-mail to this company
They have removed the exploded view diagrams from their web site so you are forced to follow these tedious steps:
You would have to contact a parts specialist to get this informationOur parts specialists can be contacted by following these steps:
STEP 1: First, from the home page, enter your VIN or Make, Model and Year then click on "Find My Parts"
STEP 2: Then on the following categories page, click on the blue "Parts Questions" link located on the upper right corner underneath the shopping cart
STEP 3: Next, click on the black box located on the bottom right corner that says "If your questions are not answered, Email Us"
STEP 4: Finally, enter all required information and click "Send"
Our parts specialists support team is available Monday-Friday 6:am-5:pm PST
The estimated response time is one to two business day
You can contact your local dealer to obtain this information as well
Sincerely,
Customer Service Dept

Returns not accepted for items under $and shipping times are not disclosed during checkout
I ordered items from Genuine Parts Giant, Incof which were the same itemMy first complaint is that they did not disclose anywhere during checkout that any of the items in my cart would take or more days to shipMy second complaint is that no where during the shopping or checkout process where any of the items I was purchasing were non-returnableNot only did the parts not come during the standard 3-day shipping that I paid for because it didn't ship until over a week later, but now I am stuck with the parts that did not come in time because of their shady return policy

I purchased a honda partThe website description was confusingIt is the wrong partThe company refuses to accept a return
On Monday 3/I ordered a Sensor, Oxygen for $USD from HondaPartsNow.comI used PayPal the Transaction ID: O-2TXXXXXXXXXXXXXXB The order # is CHKXXXXXThe RMA ticket was created 3/26/3/they refused my request to returnThe actual part # is XXXXX-PAA-I selected my car on the website Accord XXXX X Door LX (ABS SIDE SRS) KA 4ATOnce I got the part and I went to install is on the car and the cable is clearly way shorter than I neededI did more research and come to find out the car I needed to select was Honda Accord Door LX (UL ABS SIDE SRS) KL 4ATHow was I suppose to know and now I am force to eat $I could see if the part is damaged, but it is not and the didn't even ask me any questions just refused the returnVery bad business practice customers should be aware of how they do businessI have ordered many p

I ordered a part on 3/2/and it did not match what was on the website I returned it and have not received a refund
I ordered a part on 3/2/and it did not match what was on the website I returned it and have not received a refundI have called times and of the times they only pickup the phone to hang it back upI have waited on hold for over 20mins for each callI did a online chat with customer service and all they would tell me is (Appreciate your patienceOur RMA department will be corresponding with you via e-mail shortly regarding your returned package)
when I 1st tried to return this item I had to email and call them over and over to get them to send me a fedx RMA so I could return the itemthey even had me take pictures of the item I was returningWhen I ordered the part it was not even the part I had ordered and the picture on the web page did not even show the item they sent

I paid through PAYPAL for the part and for shippingThe day after the part was due, they tried to collect an extra $5+ before shipping
On the 24th of March 2018, I purchased a Honda part # XXXXX-SHJ-AI payed through PayPal and was given an estimated delivery date between 26-March On the 30th of March, I received an email stating that the price was wrong, and stating that I would have to pay an additional $before they would ship the part This is after receiving the confirmation that the part was paid for

I placed order TBXXXXX on 10-07-It said 1-business daysI contacted them on XX-due to not receiving itI spoke with *** jby live
I placed order TBXXXXX on 10-07-It said 1-business daysI contacted them on XX-due to not receiving itI spoke with *** jby live chatI asked to speak to a supervisor and after waiting an extended period of time I asked him to have a supervisor call meAs of XX-at 7:pm I have not heard from themI have emailed and tried to call them but to answerI just want my money back

I wanted to get these parts as quickly as possible, so I called a few places to ask if the parts I needed were in stockI chose hondapartsnow.com because they said everything I ordered was in stock
I got an email that night saying that my order needed to be verified and that I had to call them before they would process my order (delaying me by a day)I called first thing the next morning and was put on hold for about minutes before having a recording tell me they couldn't take my call now and I should try calling back later
After I finally got my order verified, I received an email saying that my parts are "on order", estimated to arrive at their facility next weekNow I'm getting an email saying that they are *expecting* to ship the order to me on Mondaydays after I placed an order for parts that were "in stock"
I definitely do not recommend using this site

DO NOT BUY HERE!!! I ordered a transmission 12MAYand received a email stating it was received and will ship shortlyTwo days later they emailed stating it will be another $291, so I paid this extra amountThey sent me an email stating the part will ship 22MAYNever received a shipping notification and tried to call many times but there system hangs up after holding for 4-minutesOnly way to speak is through their live process on line but they lieI was told my part was shipping 24MAYwell its now the 25th of MAY and still no info and they told me I would receive a calllast few times I was told the Manager *** was going to call meHe never didI have been having to pay for a rental and pay for the car being held at the shop because they are not sending or giving me any info about the partI asked them to either send me the part or give my money backThey were quick to say they will refund my money but will take up to days to get it backNow I have to keep a rental longer because they don't have a part and have to wait for my refund to try and find another place to buyThis is not a place of BusinessRude staff and no help!!

Don't be fooled by their Revdex.com on their web site very far from the truth I ordered parts for my
Honda Pilot they arrived weeks later and one was defective and now one week later still no replacement parts every time I call to get an update I have to wait 24hrs for a response I will say this is the last time I will buy from this companyMy car is still down and not operable due to a month of waiting now and still have no time on when my parts will arriveThe worts customer serviceNOt recommended not a Revdex.com company