Genworth Financial

Signed contract months prior to them finally getting back with us to do the repairsMade several attempts to contact them with someone always taking a message stating someone will get back with you, which never happened WILL NEVER USE THEM AGAIN!!!!!!!!!

Arnold's Home Improvement just installed brand new Polaris windows in my home From the very beginning the Operations Manager [redacted] was amazing She kept me updated every step of the wayHer customer service, knowledge of install and knowing how amazing her crew was she out to install my windows lead me to do a customer satisfaction picture She gave me my warranty for my windows and door immediately after they were installed It was just an overall wonderful experience The project manager [redacted] was also very professional and knowledgeable I would recommend Arnold's to anyone

Recently I had a roof repair done at my South Toledo home by [redacted] 's Home ImprovementMy dad had recommended them to me based on some work he had done a few years ago on his Perrysburg homeI am very pleased with the entire experienceFrom the initial visit for an estimate to the follow up after the work was completed their whole team was easy to work with and very helpful and the work was top notch qualityI would be remiss if I did not mention the Operations Manager, [redacted] [redacted] was very professional and made the entire process easy and seamlessShe kept me updated on required reschedules that were due to weather and was a pleasure to work withI could not recommend Arnold's highly enoughThey certainly have all of my future home improvement business

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I respect their privacy policy, but feel they are using it as a shield for their poor handeling of this situationThe only reason they don't want to respond to the Revdex.com is because they are ashamed (or should be) of canceling my policy after all these years of paying into itWhen I visited with them on the phone they had no good excuses for why they did this, and they don't want to have to admit it to the Revdex.comPlease contact them againThis time ask them why they canceled all their accidental policy's, not just my specific policyThey will be unable to hide behind the cloak of privacy with that question.Thanks [redacted]

I would like to thank Arnold's Home Improvement for not forgetting about us little guys when your company has grown I signed a contract for a small roof repair on June 29th I received several phone calls from the Operations Manager, [redacted] for scheduling and walking through the process [redacted] was my installer and he is a great asset to Arnold's He was very professional and his workmanship is amazing He took the time to explain what he did to me and my wife and we are very grateful and happy we did choose Arnold's when we received other estimates We will be calling Arnold's for all of our future home improvements Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This will acknowledge receipt of your letter dated March 14, 2014, received by our Office of Consumer Affairs on March 17, We respectfully advise that we have no record of prior receipt of correspondence from you via email or mail, regarding this matter, but assure you it will receive priority review and response Because of privacy concerns, we cannot answer inquiries or complaints to unauthorized persons or organizationsHowever, we will address the issues outlined in your correspondence with the policy ownerIf you desire a copy of our response, please contact the policy owner or his or her representative If we can be of further assistance, please contact me at the above address or at ***, extension [redacted] , Monday through Friday, 8:a.mto 4:p,m., Eastern Time Sincerely, [redacted] Senior Resolution Specialist Office of Consumer Affairs

This will acknowledge receipt of your letter dated July 21, 2014, received by our Office of Consumer Affairs on July 23, Because of privacy concerns, we cannot provide an answer to inquiries or complaints from unauthorized persons or organizations; however, we will address the issues outlined in your correspondence with the policyholderIf you desire a copy of our response, please contact the policyholder or his or her representative If we can be of further assistance, please contact me at the above address or at [redacted] ,ext [redacted] , Monday through Friday, 8:a.mto 4:p.m., Eastern Time Sincerely, [redacted] * [redacted] Office of Consumer Affairs Genworth Life lnsurance Company

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Attached is a release form so that the complaint can be discussed through the Revdex.com system Regards, [redacted] ***

We are writing in reference to your inquiry dated May 16, 2016, concerning theabove referenced file.This letter is to advise that we have completed our investigation of the concernsexpressed by Ms [redacted] ***, on behalf of [redacted] Please beadvised, we responded directly to Ms [redacted] on May 27, with regard to theresults of our review.Because of privacy concerns, we cannot answer inquiries or complaints tounauthorized persons or organizationsTherefore, we ask that you contact Ms[redacted] if you would like a copy of our response.If we can be of further assistance, please contact our office of Consumer Affairs,by telephone at [redacted] or by fax at [redacted] .Sincerely, [redacted] Senior Technical SpecialistClaims Services

On February 17, a salesman came to our home to measure and discuss new countertops and sinks for our bathroom and kitchen He was very nice and professional He promised to have an estimate for us in to days He also indicated he would give a coworker our contact information as we needed outside work done on a rental property, and that they would contact us for an estimate We called the salesman weeks after he had been out to ask for the estimate, he said he would have it for us soon It is now April 1, We had a competitor complete the job on our rental, and we have an estimate for our kitchen and bath from another competitor Arnold's never followed up with us on either job

I hired Arnold's for a porch/balcony rebuild on Brookdale Dr., they built a 1st floor
porch and a 2nd floor balcony which is very detailed and important work since it's a suspended balcony They were very detailed in their work and did it in a timely manner They were very professional and clean The price was also extremely competitive and beat other estimates I will use them again and actually have since
this work was completed I guess there is reason why ARNOLDS have won BEST remodeling coyears in a row

Dear Mr***:
We are in receipt of your email dated July 15, and your letter dated July 16,
regard the above-referenced policyThank you for the opportunity to respond to your
concerns
Policy ***
This policy is a Single Premium Endowment policy issued effective May 18, by
*** *** Life Insurance Company
Provided below is a brief timeline regarding the request submitted
April 7, - received a Surrender, loan or withdrawal authorization request
April 8, - a letter was mailed to you advising that only one option should be
selectedA new form was mailed out to be completed
May 29, - you contacted our Customer Service Center and advised you
had not received our April 8, letterYou were advised how to complete the
new form
May 29, - you contacted our Customer Service Center regarding your fax
We advised we would call you when it was receivedYou stated it was okay to
leave a message
May 30, - Customer Service Center called you and left a messageWe
advised you that we had only received the first page and we needed the
complete form returned
June 3,- received a Surrender, loan or withdrawal authorization in which
only page one was completed
June 4,- a letter was mailed to you advising that we needed the full
surrender form to be completed with all information
June 30, - you contacted our Customer Service Center regarding your
surrenderWe advised we would review the received forms again
July 3, - you contacted our Customer Service CenterYou were advised to
call for assistance when you were completing the forms
July 8, - you contacted our Customer Service Center and requested to
speak to ***As she was not available, we advised we would contact you on
your cell phone
July 15, - you contacted our Customer Service Center and declined to
leave a message for either representative you requestedYou stated you had
faxed your surrender forms and you were advised it could take hours to view
the fax
July 16, - you contacted our Customer Service Center and were advised
we did not have the fax and that it could take 24-hours to view it
July 17, - I left a voice message for you advising we had not received your
completed surrender forms and gave you a new fax number to send the forms to
July , - received your completed surrender forms and processed a full
surrender
July 18, - a check was mailed for $3,representing the surrender
value of your policy
Please accept our apologies if this process felt cumbersome and frustratingWe are
reviewing the above events for opportunities to improve the process going forward
We trust this information and explanation is fully responsive to your inquiry, and hope
that the resolution provided addresses all of your concernsPlease direct any foll
questions regarding this response to my attention at *** *** ***; Lincoln,
Nebraska My telephone number is ###-###-#### and my fax
number is ###-###-####
Sincerely,
*** ***
Compliance

It's been our pleasure to have contracted with Arnold's Home Improvement many time over the recent years to include deck construction, siding installation and home paintingIn each case they have provided timely service and exceptional quality of work
I would highly recommend Arnold's" to anyone seeking a reliable and honest contractor for their home improvement needs

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Thanks for the letter, it does not address or resolve anythingIt looks as if Genworth has send me a letter, they usually take weeks to reach me, that is why I requested they respond vis secure e-mail in future

Do to a disability we needed to change a
tub/shower combo to a walk in showerWe hired Arnold's Home Improvement co because they offered exactly what we were looking for and also a quality product
The job of taking out the old and installing the new only took one dayThey were here when they said they would be and the finished job is beautifulThey took theextra steps needed for the job without any extra "surprise costs" for plumbing etc..There also was no clemess for me--they did it all
I would highly recommend them---they do a beautiful job at a reasonable cost

I understand thru the Revdex.com this is the last response I am allowed to have regarding my bad experience with arnolds home improvementtheir last reply as far as I was concerned is another response that is not factual.after an associate *** *** and the secretary came out to our home and asked for a retraction of our comments and we explained that our paper work was unreadable and he supplied us with a better copy of the extra charges and about the vents pricing which we understood after seeing the more ledgebal document.as far as the comment about the gutter guard arnolds did NOT fix themthey had people from their firm get back up on the roof and they still popped up after they supposedly fixed themwe had another roofer fix them and they have stayed in place, I can provide you with the name of the roofer if you like and he can verify this for usas far as our vents being in poor shape they were put on the roof new about 4-years ago, it was the way they were taken off and being twisted out of shape made them horrible as they saidThey said that the new roof and our older roof would not match because of fading from time, but the new roof was very light colored and the old roof color is dark, how can he say our old roof has faded Also, they said we signed a Certificate of Completion, which certifies that the work performed by Arnolds had been completed with satisfaction, well, when their roofer asked us for the money for completion, he said that if he didn't get it signed he would not get paid, and he went on to say that it was a nasty job, and that he was a sub-contractor for Arnolds, and because of the mistakes of measurements from Arnolds that he lost money and so did we, as a customerhe was tired and while he was here one of his workers quit on him and he just wanted to go home because he was tired and of the bad dayI resent the fact that they came back out to our home and questioned us as if we were lying, and he kept saying "what can we do to make this right?" Their representative actually said that if these things happened at his home, he would not pay the companyWe are still disappointed and will NOT EVER recommend themThanks to Revdex.com sharing our experience with Arnold's Home Improvement
Sincerely,
*** and *** ***, ***, ***

This letter acknowledges our receipt of your letter of inquiry dated May 16, 2016Your correspondence was forwarded to the Claims Technical Unit for researchand response, and Ms*** should expect our reply on or before May 31,2016.If we can be of any further assistance, please contact our Office
of ConsumerAffairs, by telephone at *** or by Fax at ***.Sincerely,*** ***Senior Technical SpecialistClaims Services

This will acknowledge receipt of your letter dated February 24, 2014, received by our Office
of Consumer Affairs on December ,
Because of privacy concerns, we cannot answer inquiries or complaints to unauthorized
persons or organizationsHowever, we will address the issues outlined in
your
correspondence with the policy ownerIf you desire a copy of our response, please contact
the policy owner or his or her representative
If we can be of further assistance, please contact me at the above address or at ***
***, extension ***, Monday - Friday, B:a'mto 4:p.m., Eastern Time
Sincerely,
*** ** ***
Senior Resolution Specialist
Office of Consumer Affairs

I hired Arnold's to do my gutters and to also do gutter guards on my homeI had a great experience with the flow of the project from the beginning to the end The salesman was pleasant and knowledgeable *** was my project manager and from the first day she kept me updated and communicated to me step by step how my project would go and also what to expect She will be one of the reason why I use Arnold's Home Improvement in the future