I purchased an alarm communicator from.Alarm System Store on 7/27/after confirming the features of the device on their website and with a sales representative via telephoneI placed the order via telephone only after the sales representative confirmed.the features listed on the website
On 12/21, I discovered that the device.that I received did not support the features listed on the website and promised by the sales representative via telephoneI immediately called Alarm System Store to request a refund or replacement, which they refusedSeveral times I was.promised a supervisor would call me back but this never happenedI have been in contact on and off with Alarm System Store for several months as they have been less than responsive, but I still do not have resolution to this issue
Jon B*** is the absolute best! After he helped me with my alarm system purchase several years ago, he has still been there as my go to guy to assist with technical difficulties, (and operator errors!) as needed Great prices and knowledgeable support makes a real team to help with your new or existing system My choice, for sure!
I have placed several orders with AlarmSystemStore.com and all were completed in an
exceptionally mannerOne order did have a damaged siren and a new one was shipped out
the same day at no costNow, that is what I would call outstanding customer service
This company misleads you in the products you purchaseThere descriptions state you are purchasing manufactures components only to find when the arrive they are some off *** brandYou can't contact anyone to refund your money and the customer service is non-exsistantDon't purchase from them!
I purchased an alarm system for my home from alarmsystemstore.com I had some questions and issues with the installationThis company is A+++ Any questions I had, they would answer, and answer correctly They always returned my calls within minutes and go above and beyond to helpIt is an absolute pleasure to deal with themTheir customer service is superb! I will be doing another system on my vacation home soon and I will look nowhere elseThey are the best!
GREAT SERVICE.1st order was over phone,wall charger for my dsc keypad,which was in stock..Fast shipping & great customer service.2nd order was on line,battery for main unit.Again fast delivery,and everything works..very satisfied with the service and products.I will order from them again
The Alarm System Store was very personal, prompt, and exactly as advertised My parts arrived as quoted and they will actually talk on the phone and help customize your shipping and order with youI was very impressed, and will use them for all my upcoming alarm orders
I recently upgraded my entire residential security and fire detection systemI ordered many components and I accidentally ordered one $component that was incorrectAlarmsystemstore.com quickly exchanged it for the correct one, even though it was my fault in the order The video tutorials that they offer answered several questions about panel hookup and programming that the manufacturer doesn’t I find the prices for their services and product to be very reasonableThe staff is very responsive to emails and phone calls This company is now my go to source for anything related to security equipment
My family recently decided to install a home alarm After research and comparing companies, I decided to make my purchase from the AlarmSystemStore.com I have been extremely pleased Being a "do it yourselfer" I had very little knowledge of home security systems I am happy to watch videos and read directions However, the truth is there is a lot of small tricks with alarm systems On several occasions I contacted the sales team and technical team and was provided quick response to all of my questions and within a few calls had my system working as I desired In addition, shortly after the purchase, I noticed a few of the system components cheaper on a competitor's website I followed their money back guarantee procedures and was quickly provided a refund for the difference I ended up making three purchases with them -- each time the items made it to me quickly, accurately, and as described
I highly recommend the company and will use them again for any future upgrades
My company bought an alarm system through alarmsystemstore.com several years agoI did not know how to configure the system or clear errors when I inherited management of the systemI called the company for help on troubleshooting an issueThe helped me promptly without chargeThe customer service at alarmsystemstore.com is very good
I purchased an alarm communicator from.Alarm System Store on 7/27/after confirming the features of the device on their website and with a sales representative via telephoneI placed the order via telephone only after the sales representative confirmed.the features listed on the website
On 12/21, I discovered that the device.that I received did not support the features listed on the website and promised by the sales representative via telephoneI immediately called Alarm System Store to request a refund or replacement, which they refusedSeveral times I was.promised a supervisor would call me back but this never happenedI have been in contact on and off with Alarm System Store for several months as they have been less than responsive, but I still do not have resolution to this issue
Jon B*** is the absolute best! After he helped me with my alarm system purchase several years ago, he has still been there as my go to guy to assist with technical difficulties, (and operator errors!) as needed Great prices and knowledgeable support makes a real team to help with your new or existing system My choice, for sure!
I have placed several orders with AlarmSystemStore.com and all were completed in an
exceptionally mannerOne order did have a damaged siren and a new one was shipped out
the same day at no costNow, that is what I would call outstanding customer service
Very good customer serviceThey are able and willing to assist you with needs whatever they may be
This company misleads you in the products you purchaseThere descriptions state you are purchasing manufactures components only to find when the arrive they are some off *** brandYou can't contact anyone to refund your money and the customer service is non-exsistantDon't purchase from them!
I purchased an alarm system for my home from alarmsystemstore.com I had some questions and issues with the installationThis company is A+++ Any questions I had, they would answer, and answer correctly They always returned my calls within minutes and go above and beyond to helpIt is an absolute pleasure to deal with themTheir customer service is superb! I will be doing another system on my vacation home soon and I will look nowhere elseThey are the best!
GREAT SERVICE.1st order was over phone,wall charger for my dsc keypad,which was in stock..Fast shipping & great customer service.2nd order was on line,battery for main unit.Again fast delivery,and everything works..very satisfied with the service and products.I will order from them again
The Alarm System Store was very personal, prompt, and exactly as advertised My parts arrived as quoted and they will actually talk on the phone and help customize your shipping and order with youI was very impressed, and will use them for all my upcoming alarm orders
I recently upgraded my entire residential security and fire detection systemI ordered many components and I accidentally ordered one $component that was incorrectAlarmsystemstore.com quickly exchanged it for the correct one, even though it was my fault in the order The video tutorials that they offer answered several questions about panel hookup and programming that the manufacturer doesn’t I find the prices for their services and product to be very reasonableThe staff is very responsive to emails and phone calls This company is now my go to source for anything related to security equipment
My family recently decided to install a home alarm After research and comparing companies, I decided to make my purchase from the AlarmSystemStore.com I have been extremely pleased Being a "do it yourselfer" I had very little knowledge of home security systems I am happy to watch videos and read directions However, the truth is there is a lot of small tricks with alarm systems On several occasions I contacted the sales team and technical team and was provided quick response to all of my questions and within a few calls had my system working as I desired In addition, shortly after the purchase, I noticed a few of the system components cheaper on a competitor's website I followed their money back guarantee procedures and was quickly provided a refund for the difference I ended up making three purchases with them -- each time the items made it to me quickly, accurately, and as described
I highly recommend the company and will use them again for any future upgrades
My company bought an alarm system through alarmsystemstore.com several years agoI did not know how to configure the system or clear errors when I inherited management of the systemI called the company for help on troubleshooting an issueThe helped me promptly without chargeThe customer service at alarmsystemstore.com is very good