September 29, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Susan G*** - # *** Dear *** *** We have completed our investigation of MsG*** rebuttal to our previous response Unfortunately, the local office has been unable to schedule an appointment to install the logic board. The tenants will not confirm a date for the installation and MsG*** will not call the local office back until an appointment has been scheduled. MsG*** and the tenants have the local office’s telephone number, so if they wish to have the board installed, they will need to call to set a date. In the interim, since we have made a concerted effort to assist MsG***, we have closed our file Sincerely, Melissa L*** Regulatory Complaints Specialist
April 18,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** ** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that the microwave failed too soon and
her concern with the safety of the product due to the electrical issue
We apologize that Ms*** microwave failed to meet her expectationsThe reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to failWe also understand Ms*** concern that the product may have a safety issue, especially since it was making electrical popping noises when it failedWe researched and there are no service flashes issued by the manufacturer regarding electrical issues with her model microwaveThe microwave that Ms*** purchased has a one-year manufacturer’s limited warranty that covers parts and labor; or replaced if it is non-repairableSince the microwave failed within the warranty period, we scheduled service to have the microwave assessedOn March 27, our technician assessed the microwave and found that the magnetron and the transformer were burnt; which would explain the popping noisesOur technician ordered the necessary parts and returned on April 14, to install the parts to complete the repairAfter the parts were installed, our technician tested the microwave and reported that it was operationalWith that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his refrigerator On Wednesday, February 1, 2017, the refrigerator ordered by *** *** *** Services was delivered to Mr*** This morning I contacted Mr*** who confirmed that he now has refrigerationWe again apologize to Mr*** for the inconvenience noted in his complaintSince Mr*** has received his new unit, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
June 30, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services First, we would like
to apologize to Ms*** for failing her expectations in regard to the repair of her refrigerator. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon receiving Ms*** complaint, we contacted *** *** with *** for assistance. Ms*** worked with our Routing Department to move up Ms*** appointment to June 28, On the 28th, the technician examined Ms*** refrigerator and found a blockage. Once the blockage was cleared, the unit began to cool properly. Ms*** spoke with Ms*** the following day and she confirmed that the unit is workingWith that said, as it is our understanding that Ms*** no longer requires any assistance, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jennifer K***
July 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** Elaine S*** Dear *** *** We have completed the
investigation of MsS*** complaint regarding her washer and dryer Store Manager Tim W*** provided the following response: MsS*** was offered the opportunity to exchange the washer and dryer at the time of delivery, but she declined and said she only wanted the washer to be exchanged, which we providedNow, well past the expiration of our day return policy period, MsS*** wants for us to exchange both unitsWe want to stress that our return policy is clearly noted on MsS*** receiptIt also points out that any visible issues with the items must be reported within hours of deliveryShould MsS*** have any further questions, I (Tim) may be reached during business hours at (*** *** We apologize to MsS*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Regulatory Complaint Specialist Sears Holdings Corporation Tammie.S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
April 24, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding the charge she paid for a part that she
feels was not in fact broken.In many cases that involve disputes over whether a part was truly not functioning or not, we would normally leave the part we replaced with the consumerHowever, when it comes to electronic control boards, after a certain time most available on the market are rebuiltTo rebuild them, it requires us sending back the coreThat means that by the time Ms*** requested that part, it had already been sent awayWith that said, we are willing to make a one-time exception and refund Ms*** for the partTo do so, we will need her to provide the first digits of her digit *** card ending in *** With the full account number we will be able to tell what has or has not been refunded, or disputed, and refund any remainingShe is welcome to call me at *** or email me at *** In the interim, since we are willing to provide Ms*** with her requested resolution and just need her account number to complete this, we have closed our file.We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory ComplaintsDirect Line: ***Email: ***
Initial Business Response /* (1000, 10, 2015/06/01) */
June 1,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** - *** ***
Dear Ms***
We have completed our investigation of Mr***'s complaint regarding
the replacement of his TV
It is unfortunate that we failed Mr***'s expectations regarding the replacement of his televisionWe value Mr***'s patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, but we can assure Mr*** that his concerns have been forwarded to management for review so future problems of this nature can be avertedWe can only reiterate that we do not condone how he was treated and that we truly regret that the misinformation he received regarding his replacement caused him any inconvenienceWe offered Mr*** a gift card in the amount of $for this inconveniences since he has gotten his TV replacementSince this resolution was accepted by Mr*** we have closed our case
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
XXX-XXX-XXXX direct
***@searshc.com
Initial Consumer Rebuttal /* (2000, 12, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
November 23, 2015Nita ***Revdex.comNorth
Wabash Ave., Ste#2006Chicago,
IL 60611Re: # - William ***Dear Ms***:We have completed the investigation of Mr***’ complaint
regarding his dissatisfaction with the computer he received and
his subsequent
request to return it at Sears’ expense for a cash refund.Upon receipt of Mr***’ complaint, we revealed that
Sears had already provided him with an electronic return label. Although it appeared that Mr*** was
aware of the condition of the item, since he stated to our associate that he
viewed the item online before ordering and then approved the order amount,
Sears absorbed the cost of the return shipping as a customer satisfaction
gesture. However, a cash refund for the
item was not an option because Mr*** used a gift card to complete his
purchase, and our refund policy states we will issue refunds in the same form
as the original payment. With that having
been said, once the item reached the warehouse and the condition of the
computer was confirmed, a request for a gift card refund of $was
released. Mr***’ gift card was
mailed on November 9, 2015, and is expected to arrive at the address he
provided with his order within approximately business days from this
date. We spoke with Mr*** on
November 23, 2015, to inform him of this time-frame. Mr*** is welcome to contact Regulatory
Complaint Specialist Nicki *** at *** *** if he needs any further
assistance with this issue. At this
time, we can only reiterate that we truly regret any inconvenience Mr***
may have experienced. Since the
requested resolution has been provided, we have closed our file regarding this
matter.We appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concerns.Sincerely,Nicki ***Regulatory Complaint Specialist1-800-762-Ext
Revdex.com:
I did not ever receive the refund from SearsI stopped contacting Sears due to the staff's inability to help meHowever, I did dispute the charges with my credit card company, and I've received the full credit through them.
Sincerely,
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Sameer V***
Well the refrigerator broke againWe came home to another flood in our kitchen and spoiled foodSince we were gone for a few days we had mold growingThis fridge has broken three times in six monthsI would say it's a lemon
May 25,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** ***
Dear *** ***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that she was denied an exchange
on her recently purchased pair of jeans
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy is posted in the store and is listed on Sears.com for review and it states that, for most items, a customer has days from the date of their original purchase to make a returnSince Ms*** jeans were purchased on April 5, 2016, and she attempted to exchange the jeans on May 14, 2016, she was clearly over the 30-day “hassle-free” return or exchange period
Regrettably, we had to institute and enforce policies of this nature since we had some unscrupulous consumers who would buy merchandise to use for a one-time occasion, and then return itIf we made an exception for Ms***, then we would have to make exceptions for everyone that had similar reasons, but may not be factualAs this is in accordance with our posted polices, we ask to have this matter closed
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding a Kenmore refrigeratorSears will be processing an in warranty
exchange for Ms***The new refrigerator has been ordered and is scheduled to be delivered on Friday, December 23, Ms*** has been emailed a copy of the exchange sales check and is aware of the deliverySince we have noted the actions taken to resolve Ms*** concerns, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
December 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms* *** We have completed the investigation of Ms*** complaint regarding her delivery experience and receipt of a damaged washer It is unfortunate that we failed Ms*** expectations when she recently purchased a washer and delivery service from SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe can assure Ms* *** that her concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, Gil ***, Delivery Specialist, spoke with Ms* *** in reference to her concerns on December 5, 2016. At that time, Mr*** offered Ms* *** a $gift card as an apology for her experience and the cosmetic damage to her washer. Our records indicate that Ms* *** accepted this offer and indicated that it met with her approval. Please allow approximately days for an emailed gift cards and up to business days for mailed gift card to arrive. At this time, we can only reiterate that we truly regret any inconvenience Ms* *** may have experienced We hope that in the future she will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Ms*** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
*** *** ***
November
23, 2015RevDex.comAttn:
Nita Virghes
North Wabash Ave., Ste 2006Chicago,
IL 60611Our
File No: ***Revdex.com
Case #: ***Via:
Revdex.com WebsiteDear *** ***Thank
you for contacting Sears Home Improvement Products, Inc(SHIP) regarding
your
inquiry concerning the above-referenced fileWe appreciate the opportunity to
address the customer’s concernSHIP is dedicated to its customers and to their
overall satisfaction with any and all work performed by either SHIP or a
contracted affiliateWe are always willing to go the extra mile in order to
provide our customers with satisfaction and we strive to respond accordingly to
all requests in a fair and reasonable mannerAll
storm doors, standard windows and storm windows have been installed in
accordance with *** *** contractWe have confirmed verbally with *** *** and in writing that the job was completed and he is satisfied with
the installationAt
this time, we respectfully request that you close your fileOn behalf of SHIP
please know that we value *** *** as a customer and apologize for any frustrations
or inconveniences he may have experiencedIf you have any questions or
concerns, please contact me at *** * *** or via email at ***Sincerely,*** ***SHIP/HI
Regulatory Complaint Specialist cc:
*** *** via 1st class postage
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * Silvia Y*** Dear *** *** We have completed the investigation of MsY*** complaint It is unfortunate that we failed MsY*** expectations
with her repairWe can assure MsY*** that her suggestions have been forwarded to management for reviewWe regret any inconvenience that being said we confirmed that MsY*** refrigerator was repairedWe respectfully ask that this matter be closed, since we have repaired MsY*** refrigerator and noted her candid feedback Again, we apologize to MsY*** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** * *** * *** Dear Ms*** We have not completed our investigation of Mr*** complaint regarding his Vacuum Cleaner We found separate
listing for Mr*** under the address he provided but the only vacuum cleaner purchase under this contact information is a Hoover Upright purchased in We will need Mr*** to provide more details of the purchaseWe have not been able to speak to Mr*** and will be happy to assist if he can provide either a copy of the purchase receipt or if he purchased the vacuum cleaner on a credit card we can run a search for the receipt with the credit card informationIf Mr*** is still in need of assistance he need only contact me either via email at *** or phone at ***At this point we will consider this case closed pending Mr*** response We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
August 7,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94***- Christine ***
Dear Ms***:
We have completed the investigation of Ms***'s complaint regarding her dissatisfaction with the multiple attempts to
repair her refrigerator and her request to complete the repair or a replacement
It is unfortunate that we failed Ms***'s expectations when she recently scheduled a refrigerator repairWe value Ms***'s patronage, but can understand her frustration due to the series of events noted in her complaintWe would like to apologize for the inconvenience and disappointment that Ms*** may have experiencedWe want to assure Ms*** that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further
According to our records, on August 3, our tech installed a control board and the repair was completedTo provide Ms*** additional assurance, we offered to add a month protection agreement on the refrigerator at no additional cost to Ms*** and she accepted the offerWe processed the protection agreement on the refrigerator model with start date of August 7, and end date of February 7, Since the refrigerator has been repaired and the protection agreement is a resolution that met with Ms***'s approval, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Matilda.***@searshc.com
September 29, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Susan G*** - # *** Dear *** *** We have completed our investigation of MsG*** rebuttal to our previous response Unfortunately, the local office has been unable to schedule an appointment to install the logic board. The tenants will not confirm a date for the installation and MsG*** will not call the local office back until an appointment has been scheduled. MsG*** and the tenants have the local office’s telephone number, so if they wish to have the board installed, they will need to call to set a date. In the interim, since we have made a concerted effort to assist MsG***, we have closed our file Sincerely, Melissa L*** Regulatory Complaints Specialist
April 18,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** ** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that the microwave failed too soon and
her concern with the safety of the product due to the electrical issue
We apologize that Ms*** microwave failed to meet her expectationsThe reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to failWe also understand Ms*** concern that the product may have a safety issue, especially since it was making electrical popping noises when it failedWe researched and there are no service flashes issued by the manufacturer regarding electrical issues with her model microwaveThe microwave that Ms*** purchased has a one-year manufacturer’s limited warranty that covers parts and labor; or replaced if it is non-repairableSince the microwave failed within the warranty period, we scheduled service to have the microwave assessedOn March 27, our technician assessed the microwave and found that the magnetron and the transformer were burnt; which would explain the popping noisesOur technician ordered the necessary parts and returned on April 14, to install the parts to complete the repairAfter the parts were installed, our technician tested the microwave and reported that it was operationalWith that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his refrigerator On Wednesday, February 1, 2017, the refrigerator ordered by *** *** *** Services was delivered to Mr*** This morning I contacted Mr*** who confirmed that he now has refrigerationWe again apologize to Mr*** for the inconvenience noted in his complaintSince Mr*** has received his new unit, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
June 30, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services First, we would like
to apologize to Ms*** for failing her expectations in regard to the repair of her refrigerator. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon receiving Ms*** complaint, we contacted *** *** with *** for assistance. Ms*** worked with our Routing Department to move up Ms*** appointment to June 28, On the 28th, the technician examined Ms*** refrigerator and found a blockage. Once the blockage was cleared, the unit began to cool properly. Ms*** spoke with Ms*** the following day and she confirmed that the unit is workingWith that said, as it is our understanding that Ms*** no longer requires any assistance, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jennifer K***
July 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** Elaine S*** Dear *** *** We have completed the
investigation of MsS*** complaint regarding her washer and dryer Store Manager Tim W*** provided the following response: MsS*** was offered the opportunity to exchange the washer and dryer at the time of delivery, but she declined and said she only wanted the washer to be exchanged, which we providedNow, well past the expiration of our day return policy period, MsS*** wants for us to exchange both unitsWe want to stress that our return policy is clearly noted on MsS*** receiptIt also points out that any visible issues with the items must be reported within hours of deliveryShould MsS*** have any further questions, I (Tim) may be reached during business hours at (*** *** We apologize to MsS*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Regulatory Complaint Specialist Sears Holdings Corporation Tammie.S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
April 24, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding the charge she paid for a part that she
feels was not in fact broken.In many cases that involve disputes over whether a part was truly not functioning or not, we would normally leave the part we replaced with the consumerHowever, when it comes to electronic control boards, after a certain time most available on the market are rebuiltTo rebuild them, it requires us sending back the coreThat means that by the time Ms*** requested that part, it had already been sent awayWith that said, we are willing to make a one-time exception and refund Ms*** for the partTo do so, we will need her to provide the first digits of her digit *** card ending in *** With the full account number we will be able to tell what has or has not been refunded, or disputed, and refund any remainingShe is welcome to call me at *** or email me at *** In the interim, since we are willing to provide Ms*** with her requested resolution and just need her account number to complete this, we have closed our file.We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory ComplaintsDirect Line: ***Email: ***
Initial Business Response /* (1000, 10, 2015/06/01) */
June 1,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** - *** ***
Dear Ms***
We have completed our investigation of Mr***'s complaint regarding
the replacement of his TV
It is unfortunate that we failed Mr***'s expectations regarding the replacement of his televisionWe value Mr***'s patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, but we can assure Mr*** that his concerns have been forwarded to management for review so future problems of this nature can be avertedWe can only reiterate that we do not condone how he was treated and that we truly regret that the misinformation he received regarding his replacement caused him any inconvenienceWe offered Mr*** a gift card in the amount of $for this inconveniences since he has gotten his TV replacementSince this resolution was accepted by Mr*** we have closed our case
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
XXX-XXX-XXXX direct
***@searshc.com
Initial Consumer Rebuttal /* (2000, 12, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
November 23, 2015Nita ***Revdex.comNorth
Wabash Ave., Ste#2006Chicago,
IL 60611Re: # - William ***Dear Ms***:We have completed the investigation of Mr***’ complaint
regarding his dissatisfaction with the computer he received and
his subsequent
request to return it at Sears’ expense for a cash refund.Upon receipt of Mr***’ complaint, we revealed that
Sears had already provided him with an electronic return label. Although it appeared that Mr*** was
aware of the condition of the item, since he stated to our associate that he
viewed the item online before ordering and then approved the order amount,
Sears absorbed the cost of the return shipping as a customer satisfaction
gesture. However, a cash refund for the
item was not an option because Mr*** used a gift card to complete his
purchase, and our refund policy states we will issue refunds in the same form
as the original payment. With that having
been said, once the item reached the warehouse and the condition of the
computer was confirmed, a request for a gift card refund of $was
released. Mr***’ gift card was
mailed on November 9, 2015, and is expected to arrive at the address he
provided with his order within approximately business days from this
date. We spoke with Mr*** on
November 23, 2015, to inform him of this time-frame. Mr*** is welcome to contact Regulatory
Complaint Specialist Nicki *** at *** *** if he needs any further
assistance with this issue. At this
time, we can only reiterate that we truly regret any inconvenience Mr***
may have experienced. Since the
requested resolution has been provided, we have closed our file regarding this
matter.We appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concerns.Sincerely,Nicki ***Regulatory Complaint Specialist1-800-762-Ext
Revdex.com:
I did not ever receive the refund from SearsI stopped contacting Sears due to the staff's inability to help meHowever, I did dispute the charges with my credit card company, and I've received the full credit through them.
Sincerely,
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Sameer V***
Well the refrigerator broke againWe came home to another flood in our kitchen and spoiled foodSince we were gone for a few days we had mold growingThis fridge has broken three times in six monthsI would say it's a lemon
May 25,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** ***
Dear *** ***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that she was denied an exchange
on her recently purchased pair of jeans
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy is posted in the store and is listed on Sears.com for review and it states that, for most items, a customer has days from the date of their original purchase to make a returnSince Ms*** jeans were purchased on April 5, 2016, and she attempted to exchange the jeans on May 14, 2016, she was clearly over the 30-day “hassle-free” return or exchange period
Regrettably, we had to institute and enforce policies of this nature since we had some unscrupulous consumers who would buy merchandise to use for a one-time occasion, and then return itIf we made an exception for Ms***, then we would have to make exceptions for everyone that had similar reasons, but may not be factualAs this is in accordance with our posted polices, we ask to have this matter closed
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding a Kenmore refrigeratorSears will be processing an in warranty
exchange for Ms***The new refrigerator has been ordered and is scheduled to be delivered on Friday, December 23, Ms*** has been emailed a copy of the exchange sales check and is aware of the deliverySince we have noted the actions taken to resolve Ms*** concerns, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
December 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms* *** We have completed the investigation of Ms*** complaint regarding her delivery experience and receipt of a damaged washer It is unfortunate that we failed Ms*** expectations when she recently purchased a washer and delivery service from SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe can assure Ms* *** that her concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, Gil ***, Delivery Specialist, spoke with Ms* *** in reference to her concerns on December 5, 2016. At that time, Mr*** offered Ms* *** a $gift card as an apology for her experience and the cosmetic damage to her washer. Our records indicate that Ms* *** accepted this offer and indicated that it met with her approval. Please allow approximately days for an emailed gift cards and up to business days for mailed gift card to arrive. At this time, we can only reiterate that we truly regret any inconvenience Ms* *** may have experienced We hope that in the future she will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Ms*** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
*** *** ***
November
23, 2015RevDex.comAttn:
Nita Virghes
North Wabash Ave., Ste 2006Chicago,
IL 60611Our
File No: ***Revdex.com
Case #: ***Via:
Revdex.com WebsiteDear *** ***Thank
you for contacting Sears Home Improvement Products, Inc(SHIP) regarding
your
inquiry concerning the above-referenced fileWe appreciate the opportunity to
address the customer’s concernSHIP is dedicated to its customers and to their
overall satisfaction with any and all work performed by either SHIP or a
contracted affiliateWe are always willing to go the extra mile in order to
provide our customers with satisfaction and we strive to respond accordingly to
all requests in a fair and reasonable mannerAll
storm doors, standard windows and storm windows have been installed in
accordance with *** *** contractWe have confirmed verbally with *** *** and in writing that the job was completed and he is satisfied with
the installationAt
this time, we respectfully request that you close your fileOn behalf of SHIP
please know that we value *** *** as a customer and apologize for any frustrations
or inconveniences he may have experiencedIf you have any questions or
concerns, please contact me at *** * *** or via email at ***Sincerely,*** ***SHIP/HI
Regulatory Complaint Specialist cc:
*** *** via 1st class postage
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * Silvia Y*** Dear *** *** We have completed the investigation of MsY*** complaint It is unfortunate that we failed MsY*** expectations
with her repairWe can assure MsY*** that her suggestions have been forwarded to management for reviewWe regret any inconvenience that being said we confirmed that MsY*** refrigerator was repairedWe respectfully ask that this matter be closed, since we have repaired MsY*** refrigerator and noted her candid feedback Again, we apologize to MsY*** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** * *** * *** Dear Ms*** We have not completed our investigation of Mr*** complaint regarding his Vacuum Cleaner We found separate
listing for Mr*** under the address he provided but the only vacuum cleaner purchase under this contact information is a Hoover Upright purchased in We will need Mr*** to provide more details of the purchaseWe have not been able to speak to Mr*** and will be happy to assist if he can provide either a copy of the purchase receipt or if he purchased the vacuum cleaner on a credit card we can run a search for the receipt with the credit card informationIf Mr*** is still in need of assistance he need only contact me either via email at *** or phone at ***At this point we will consider this case closed pending Mr*** response We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
August 7,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94***- Christine ***
Dear Ms***:
We have completed the investigation of Ms***'s complaint regarding her dissatisfaction with the multiple attempts to
repair her refrigerator and her request to complete the repair or a replacement
It is unfortunate that we failed Ms***'s expectations when she recently scheduled a refrigerator repairWe value Ms***'s patronage, but can understand her frustration due to the series of events noted in her complaintWe would like to apologize for the inconvenience and disappointment that Ms*** may have experiencedWe want to assure Ms*** that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further
According to our records, on August 3, our tech installed a control board and the repair was completedTo provide Ms*** additional assurance, we offered to add a month protection agreement on the refrigerator at no additional cost to Ms*** and she accepted the offerWe processed the protection agreement on the refrigerator model with start date of August 7, and end date of February 7, Since the refrigerator has been repaired and the protection agreement is a resolution that met with Ms***'s approval, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Matilda.***@searshc.com