September 12, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: #*** * *** *** Dear Ms*** We have completed the investigation of MrD*** complaint regarding the
retraction of information that he received after he had already disposed of his refrigerator. Upon receipt of MrD*** complaint in June, we reached out to him via emailWe provided him with a partial refund off of his replacement refrigerator that was equal to the amount he would have received from his contract and also gave him a 10% overall discountThis amount equaled to a refund of $back to his account along with the full refund of the Service Smart Agreement (SSA) that he had already received in lieu of replacementWhile we resolved the issue in June we neglected to send a response so we are sending nowAs it was our understanding this resolution met with MrD*** approval, we have closed our file. We apologize to MrD*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory ComplaintsDirect Line: ***Email: ***
November 18,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL
*** *** * *** ***
*** *** ***
We have completed the investigation of *** *** complaint regarding the charges she was assessed for an in-home visit to service her
dryer.As clarification, all of our customers should receive an estimate prior to repair informing them of our findings and the projected charges so that they have a chance to either accept those charges so the technician can proceed with the repair, or decline them and only be responsible for the trip/diagnostic feeIn *** ***’ case, we were unable to unequivocally determine whether she did in fact sign an estimate prior to resetting the dryerWe have sent feedback to ensure that this technician understands that estimates should be provided 100% of the time even if the estimate just involves giving instruction on the operation or resetting the unitOur records indicate that *** *** paid $for the repair of the dryer and on October 28, we issued a $credit for customer satisfaction. We have also processed an additional refund of $25.00, which is all of the remaining charges above the previously agreed to trip/diagnostic fee of $plus taxThe credit should post to her account within 3-business daysIn the interim, since we have provided *** *** with her requested resolution, we have closed our file.Again, we apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** ***Regulatory Complaint SpecialistSears Holdings Corporation*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Although I accept the replacement of for snow blower but I don't know how Sears will respond to the deposit of $+tax which they charged at the repair shopI definitely would like to express my gratitude at this time to you(Revdex.com) without you involved in the matter Sears holding gave me enough run around that I don't even want to mention at this time Once again thank you for your help
Sincerely,
*** ***
February 2, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with our
customer service and non-receipt of a refund for her canceled layaway order It is unfortunate that we failed Ms*** expectations when she recently used Sears layawayWe value Ms*** patronage and can understand her frustration with the events detailed in her complaintWe can assure her that her concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, Scott *** Operations Manager for Sears Store number *** contacted Ms*** on January 24, 2017, in reference to her concerns and informed her that her refund check was waiting for her at our store. Ms*** indicated that she would return to the store to get it later in the week. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced We hope that in the future Ms*** will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Ms*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ashley B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me But I still wonder about the online pricing The website said I was getting a % off from my purchase but the exact savings were never displayed on the checkout screen I recommend that Sears Outlet website have the "original" price and then the "percent off" price on the product or on the checkout page so that we can see that the price change was made to the product and that the new cost was as advertised
Sincerely,
*** ***
March 27,
Revdex.com
Attn: *** *** North Wabash Ave., Suite
Chicago, IL
Our File No: *** Revdex.com Case #: ***/ *** ***
Via: Revdex.com website
Dear Ms***
Thank you for contacting Sears Home Improvement Products, Inc(SHIP)
regarding your inquiry concerning the above-referenced fileWe appreciate the opportunity to address the customer’s concernSHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliate
Pursuant to MrsH*** HVAC concerns, we have completed the serviceDuring my conversation with our customer I confirmed that the air blower was replaced that day and that it was done to her satisfaction and that it was left in working condition
In addition, Mrs*** asked for compensation, and I explained that compensation was not being offered by our departmentMoreover, if she would like to pursue the monetary compensation request or cancel the Master Protection Agreement, she would need to contact the MPA department at *** or to cancel ***
At this time, we respectfully request that you close your fileOn behalf of SHIP please know that we value Mrand Mrs*** as a customer and apologize for any frustrations or inconveniences they may have experiencedIf you have any questions or concerns, please contact me directly at *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc* *** *** *** *** *** ***
December 23, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Ricky *** - # Dear Ms***: We have completed our investigation of Mr*** complaint regarding Sears Home
Services It is regrettable that we failed Mr*** expectations when he recently scheduled an oven repairWe value Mr*** patronage and we can understand how the series of events noted within his complaint may have exacerbated his frustrationsWe do not take these matters lightly and we sincerely apologize to Mr*** for any inconvenience we may have caused Upon receiving Mr*** complaint, we reviewed our service system to determine the status of the oven repair. Our records show that the repair to Mr*** oven was completed on December 20, 2017. Since the repair was completed, we are unable to issue a full refund; however, as a conciliatory gesture for the delay in repairing Mr*** oven, we have processed a partial refund in the amount of $75.27, which is 30% off of the original repair cost. Mr*** should receive a check in the next two weeks. With that said, since we have documented Mr*** concerns with the repair process and we have completed the repair to his oven, albeit later than expected, we ask that this matter be closed We apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
January 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear *** *** We have completed the investigation of MrR*** complaint regarding his online order experience and his request
to retrieve the shipping fee and to receive the order It is unfortunate that we failed MrR*** expectations and we can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that the merchandise was delivered on November 16, Additionally, Sears issued a $credit that was promised in a previous order on November 14, Finally, Executive Member Support agent Ellie R*** issued $on November 21, 2017, for customer satisfactionWe hope that in the future MrR*** will allow us another opportunity to provide him with the type of customer service that we have built our reputation uponIn the interim, we have noted MrR*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia C*** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** I'm happy with the outcome of the complaint, thank you
July 19, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #*** *** ** *** Dear Ms*** We have completed the investigation of MrB*** complaint regarding a recent
purchase According to MrB*** receipt, our return policy period is days from the date of purchaseThis is also noted on our websiteMrB*** purchase is subject to the terms of the warranty for each particular item as well as that of our return policyShould an item break, he will receive a replacement if that is stipulated in the warranty terms for that particular itemSince his purchase was made on May 4, 2017, we are not obligated to honor his request for a refund and it will not be grantedAs such, we respectfully ask that this matter be considered closed We apologize to MrB*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***
August 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of MrR*** complaint regarding his recent online order
experience and request for a refund It is unfortunate that the product did not meet MrR*** expectations and we can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that the order was returned and a full refund of $was issued back to his *** account on July 28, Additionally, we hope that in the future MrR*** will allow us another opportunity to provide him with the type of customer service that we have built our reputation uponIn the interim, we have noted MrR*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
May 25, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** *** *** Dear Ms*** We have completed the investigation of Ms
*** complaint regarding the pricing of a recent purchase According ot our records, Ms*** received a credit for the difference in cost from her local store as well as Shop Your Way Reward points from our Customer Solutions DepartmentSince it appears that this matter has been resolved, we ask that it be considered closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I receive the response from the Revdex.com, and it indicated a dollar gift cardI will be in the area if the Kmart here in Dania FLand could pick the gift card up if possible. Thanks*** ***
Complaint: ***
I am rejecting this response because: My biggest compliant was not the scheduling of the appointment, it was the fact that the refrigerator I purchased from Sears in is not even years old and it's already malfunctioningTherefore it was more than likely defective when I purchased itI should not have to pay for repairs on this product if it was defective when purchasedRefrigerator normally do not malfunction in less than years unless there was already something wrong with it in the beginningThis is totally unacceptable from such as large corporation such as SearsI wish like for the repairs to be made free of charge
Sincerely, *** ***
*** ***
Complaint: ***
I am rejecting this response because: To be completely honest, I am not a satisfied customerMy time was wasted, I was misinformed, I could not get through to a rep at the physical locationI literally called over times in a hour periodI called several other numbers and kept being redirected to Phillipines with reps that I could not understandI finally was able to get in touch with someone from corporate who also could not get in touch with the Vineland location and was trying to charge me extra when I now wasted MY gas, MY time and an ENTIRE day of trying to "fix" the "mistake" that was made on behalf of SearsI feel that consumers should be VERY VERY aware of what they have to deal with if their order gets messed up and that they will be charged EXTRA for the aggravation instead of compensatedI trusted the Kenmore brand and I trusted SearsI am HIGHLY disappointed in everyone I spoke to with the exception of one rep in TEXAS after hours of effort on MY part and she was able to get in touch with an Eric at Vineland and that was the only way it was finally "FIXED"I want it on record that I was being told I was to be charged extra for a delivery that was NOT MY FAULT! Worst way to be with a customerThe consumers need to be aware of what others experienceThat is all a huge part of this programI honestly feel that no further charges as well as a percentage refunded would have been acceptable since I missed hours of work and wasted my time driving to Sears and then AGAIN waiting for it to get dropped offNOT SATISFIED with the response from SearsIts sad that that is how they treat their customers that just spent over $in their store and need more appliances in the near future and I will now search anywhere BUT Sears!
Sincerely,
*** ***
March 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his recent online order
experience and request for Sears to honor the same sale price It is unfortunate that we failed Mr*** expectations as we value his patronageWe regret that this incident occurred, and we can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching this matter, we have honored Mr*** request by issuing him the price difference of $back to his *** *** accountThe credit was processed under receipt number *** and will post to his account in to business daysIn the interim, we have noted Mr*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
March 22, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** *** Dear Mrs*** We have completed our investigation of Ms*** complaint regarding the pricing of a recent
purchase First, we want to note that the price Ms*** was trying to match was due in part, if not all, to a coupon *** *** was offeringOur price match policy excludes promotion or coupons; we will only match an actual sales price, not a price that results from the use of a coupon or promotional offerThat said, we offered to provide Ms*** with a $credit as a courtesy and she agreedA credit for $was issued to her account on March 16, Ms*** was also given a $e-gift card; we have verified that she has received it and it has been usedSince we have provided what we feel is a reasonable resolution considering the circumstances, we have closed our file. We apologize to Ms*** and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns. Sincerely, *** ***Regulatory Complaint Specialist*** y here
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home ServicesOur records indicate that Ms***
escalated her concerns to our Executive Member Support Team in August We advised Ms*** at that time that the Sears Protection Agreements were cancelled due to a violation of section of the Master Protection Agreement (MPA) which reads verbatim: - This agreement does not cover - cRepair of any Covered Product which is damaged or malfunctioning due to causes beyond our control including, but not limited to, repairs necessitated by operator or owner negligence such as the failure to maintain the product according to the owner's manual instructions, improper installation, CRT-based or Plasma television burn-in, accidental damage, abuse, misuse, vandalism, theft, mold, mildew, rust or corrosion, animal or insect infestation, damage caused by lightning and other acts of nature such as hurricanes, tornadoes, floods, etc Regarding Ms*** theft allegations, when the case manager spoke with Ms*** back in September 16, she indicated that there was an open *** investigationWe must refer Ms*** to the local authorities to follow up on her claimThat said we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist *** *** *** ***
September 12, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: #*** * *** *** Dear Ms*** We have completed the investigation of MrD*** complaint regarding the
retraction of information that he received after he had already disposed of his refrigerator. Upon receipt of MrD*** complaint in June, we reached out to him via emailWe provided him with a partial refund off of his replacement refrigerator that was equal to the amount he would have received from his contract and also gave him a 10% overall discountThis amount equaled to a refund of $back to his account along with the full refund of the Service Smart Agreement (SSA) that he had already received in lieu of replacementWhile we resolved the issue in June we neglected to send a response so we are sending nowAs it was our understanding this resolution met with MrD*** approval, we have closed our file. We apologize to MrD*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory ComplaintsDirect Line: ***Email: ***
November 18,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL
*** *** * *** ***
*** *** ***
We have completed the investigation of *** *** complaint regarding the charges she was assessed for an in-home visit to service her
dryer.As clarification, all of our customers should receive an estimate prior to repair informing them of our findings and the projected charges so that they have a chance to either accept those charges so the technician can proceed with the repair, or decline them and only be responsible for the trip/diagnostic feeIn *** ***’ case, we were unable to unequivocally determine whether she did in fact sign an estimate prior to resetting the dryerWe have sent feedback to ensure that this technician understands that estimates should be provided 100% of the time even if the estimate just involves giving instruction on the operation or resetting the unitOur records indicate that *** *** paid $for the repair of the dryer and on October 28, we issued a $credit for customer satisfaction. We have also processed an additional refund of $25.00, which is all of the remaining charges above the previously agreed to trip/diagnostic fee of $plus taxThe credit should post to her account within 3-business daysIn the interim, since we have provided *** *** with her requested resolution, we have closed our file.Again, we apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** ***Regulatory Complaint SpecialistSears Holdings Corporation*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Although I accept the replacement of for snow blower but I don't know how Sears will respond to the deposit of $+tax which they charged at the repair shopI definitely would like to express my gratitude at this time to you(Revdex.com) without you involved in the matter Sears holding gave me enough run around that I don't even want to mention at this time Once again thank you for your help
Sincerely,
*** ***
February 2, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with our
customer service and non-receipt of a refund for her canceled layaway order It is unfortunate that we failed Ms*** expectations when she recently used Sears layawayWe value Ms*** patronage and can understand her frustration with the events detailed in her complaintWe can assure her that her concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, Scott *** Operations Manager for Sears Store number *** contacted Ms*** on January 24, 2017, in reference to her concerns and informed her that her refund check was waiting for her at our store. Ms*** indicated that she would return to the store to get it later in the week. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced We hope that in the future Ms*** will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Ms*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ashley B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me But I still wonder about the online pricing The website said I was getting a % off from my purchase but the exact savings were never displayed on the checkout screen I recommend that Sears Outlet website have the "original" price and then the "percent off" price on the product or on the checkout page so that we can see that the price change was made to the product and that the new cost was as advertised
Sincerely,
*** ***
March 27,
Revdex.com
Attn: *** *** North Wabash Ave., Suite
Chicago, IL
Our File No: *** Revdex.com Case #: ***/ *** ***
Via: Revdex.com website
Dear Ms***
Thank you for contacting Sears Home Improvement Products, Inc(SHIP)
regarding your inquiry concerning the above-referenced fileWe appreciate the opportunity to address the customer’s concernSHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliate
Pursuant to MrsH*** HVAC concerns, we have completed the serviceDuring my conversation with our customer I confirmed that the air blower was replaced that day and that it was done to her satisfaction and that it was left in working condition
In addition, Mrs*** asked for compensation, and I explained that compensation was not being offered by our departmentMoreover, if she would like to pursue the monetary compensation request or cancel the Master Protection Agreement, she would need to contact the MPA department at *** or to cancel ***
At this time, we respectfully request that you close your fileOn behalf of SHIP please know that we value Mrand Mrs*** as a customer and apologize for any frustrations or inconveniences they may have experiencedIf you have any questions or concerns, please contact me directly at *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc* *** *** *** *** *** ***
December 23, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Ricky *** - # Dear Ms***: We have completed our investigation of Mr*** complaint regarding Sears Home
Services It is regrettable that we failed Mr*** expectations when he recently scheduled an oven repairWe value Mr*** patronage and we can understand how the series of events noted within his complaint may have exacerbated his frustrationsWe do not take these matters lightly and we sincerely apologize to Mr*** for any inconvenience we may have caused Upon receiving Mr*** complaint, we reviewed our service system to determine the status of the oven repair. Our records show that the repair to Mr*** oven was completed on December 20, 2017. Since the repair was completed, we are unable to issue a full refund; however, as a conciliatory gesture for the delay in repairing Mr*** oven, we have processed a partial refund in the amount of $75.27, which is 30% off of the original repair cost. Mr*** should receive a check in the next two weeks. With that said, since we have documented Mr*** concerns with the repair process and we have completed the repair to his oven, albeit later than expected, we ask that this matter be closed We apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
January 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear *** *** We have completed the investigation of MrR*** complaint regarding his online order experience and his request
to retrieve the shipping fee and to receive the order It is unfortunate that we failed MrR*** expectations and we can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that the merchandise was delivered on November 16, Additionally, Sears issued a $credit that was promised in a previous order on November 14, Finally, Executive Member Support agent Ellie R*** issued $on November 21, 2017, for customer satisfactionWe hope that in the future MrR*** will allow us another opportunity to provide him with the type of customer service that we have built our reputation uponIn the interim, we have noted MrR*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia C*** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** I'm happy with the outcome of the complaint, thank you
July 19, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #*** *** ** *** Dear Ms*** We have completed the investigation of MrB*** complaint regarding a recent
purchase According to MrB*** receipt, our return policy period is days from the date of purchaseThis is also noted on our websiteMrB*** purchase is subject to the terms of the warranty for each particular item as well as that of our return policyShould an item break, he will receive a replacement if that is stipulated in the warranty terms for that particular itemSince his purchase was made on May 4, 2017, we are not obligated to honor his request for a refund and it will not be grantedAs such, we respectfully ask that this matter be considered closed We apologize to MrB*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***
August 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of MrR*** complaint regarding his recent online order
experience and request for a refund It is unfortunate that the product did not meet MrR*** expectations and we can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that the order was returned and a full refund of $was issued back to his *** account on July 28, Additionally, we hope that in the future MrR*** will allow us another opportunity to provide him with the type of customer service that we have built our reputation uponIn the interim, we have noted MrR*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
May 25, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** *** *** Dear Ms*** We have completed the investigation of Ms
*** complaint regarding the pricing of a recent purchase According ot our records, Ms*** received a credit for the difference in cost from her local store as well as Shop Your Way Reward points from our Customer Solutions DepartmentSince it appears that this matter has been resolved, we ask that it be considered closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I receive the response from the Revdex.com, and it indicated a dollar gift cardI will be in the area if the Kmart here in Dania FLand could pick the gift card up if possible. Thanks*** ***
Complaint: ***
I am rejecting this response because: My biggest compliant was not the scheduling of the appointment, it was the fact that the refrigerator I purchased from Sears in is not even years old and it's already malfunctioningTherefore it was more than likely defective when I purchased itI should not have to pay for repairs on this product if it was defective when purchasedRefrigerator normally do not malfunction in less than years unless there was already something wrong with it in the beginningThis is totally unacceptable from such as large corporation such as SearsI wish like for the repairs to be made free of charge
Sincerely, *** ***
*** ***
Complaint: ***
I am rejecting this response because: To be completely honest, I am not a satisfied customerMy time was wasted, I was misinformed, I could not get through to a rep at the physical locationI literally called over times in a hour periodI called several other numbers and kept being redirected to Phillipines with reps that I could not understandI finally was able to get in touch with someone from corporate who also could not get in touch with the Vineland location and was trying to charge me extra when I now wasted MY gas, MY time and an ENTIRE day of trying to "fix" the "mistake" that was made on behalf of SearsI feel that consumers should be VERY VERY aware of what they have to deal with if their order gets messed up and that they will be charged EXTRA for the aggravation instead of compensatedI trusted the Kenmore brand and I trusted SearsI am HIGHLY disappointed in everyone I spoke to with the exception of one rep in TEXAS after hours of effort on MY part and she was able to get in touch with an Eric at Vineland and that was the only way it was finally "FIXED"I want it on record that I was being told I was to be charged extra for a delivery that was NOT MY FAULT! Worst way to be with a customerThe consumers need to be aware of what others experienceThat is all a huge part of this programI honestly feel that no further charges as well as a percentage refunded would have been acceptable since I missed hours of work and wasted my time driving to Sears and then AGAIN waiting for it to get dropped offNOT SATISFIED with the response from SearsIts sad that that is how they treat their customers that just spent over $in their store and need more appliances in the near future and I will now search anywhere BUT Sears!
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
Susan J***
March 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his recent online order
experience and request for Sears to honor the same sale price It is unfortunate that we failed Mr*** expectations as we value his patronageWe regret that this incident occurred, and we can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching this matter, we have honored Mr*** request by issuing him the price difference of $back to his *** *** accountThe credit was processed under receipt number *** and will post to his account in to business daysIn the interim, we have noted Mr*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
March 22, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** *** Dear Mrs*** We have completed our investigation of Ms*** complaint regarding the pricing of a recent
purchase First, we want to note that the price Ms*** was trying to match was due in part, if not all, to a coupon *** *** was offeringOur price match policy excludes promotion or coupons; we will only match an actual sales price, not a price that results from the use of a coupon or promotional offerThat said, we offered to provide Ms*** with a $credit as a courtesy and she agreedA credit for $was issued to her account on March 16, Ms*** was also given a $e-gift card; we have verified that she has received it and it has been usedSince we have provided what we feel is a reasonable resolution considering the circumstances, we have closed our file. We apologize to Ms*** and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns. Sincerely, *** ***Regulatory Complaint Specialist*** y here
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home ServicesOur records indicate that Ms***
escalated her concerns to our Executive Member Support Team in August We advised Ms*** at that time that the Sears Protection Agreements were cancelled due to a violation of section of the Master Protection Agreement (MPA) which reads verbatim: - This agreement does not cover - cRepair of any Covered Product which is damaged or malfunctioning due to causes beyond our control including, but not limited to, repairs necessitated by operator or owner negligence such as the failure to maintain the product according to the owner's manual instructions, improper installation, CRT-based or Plasma television burn-in, accidental damage, abuse, misuse, vandalism, theft, mold, mildew, rust or corrosion, animal or insect infestation, damage caused by lightning and other acts of nature such as hurricanes, tornadoes, floods, etc Regarding Ms*** theft allegations, when the case manager spoke with Ms*** back in September 16, she indicated that there was an open *** investigationWe must refer Ms*** to the local authorities to follow up on her claimThat said we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist *** *** *** ***