*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding a range ordered from *** Our office has confirmed
that the range ordered by *** *** was not deliveredThat said, we have contacted the Sears Outlet in Jacksonville, and asked that they refund *** *** for his purchaseSalescheck *** references a credit in the amount of $2559.66, which was processed on March 22, to post to the *** ending in ***Typically a credit to a credit card will post to the account within 3-business daysWe do apologize to *** *** for the inconvenience and time it took to get the aforementioned refund processedAt this time, since we have confirmed that the Sears Outlet in Jacksonville has refunded *** ***, we respectfully request that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
*** ***
Revdex.com
North Wabash Ave, Ste#
Chicago, IL
*** *** *** ***
*** *** ***
We have completed the investigation of *** *** complaint regarding his Kenmore washer
We have scheduled the piand return of ***
*** washerThe washer will be picked up October 29, 2015, and once it has been checked in to the warehouse a bank check will be processedI have contacted and advised *** *** and he is satisfied with the aforementioned plan of actionSince we will be picking up the washer and refunding *** *** we ask that this complaint be closed
We apologize to *** *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
*** *** ***
*** *** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10957584, and find that this resolution is satisfactory to me
Sincerely,
Frances *** Thank you !!!!
September 8, 2016Revdex.comAttn: Nita ***North Wabash Ave., Ste 2006Chicago, IL 60611Our File No: 20016606Revdex.com Case # *** Stephen ***Via: Revdex.com WebsiteDear Ms***,Thank you for contacting Sears Home Improvement Products (SHIP) regarding your inquiry concerning the
above-referenced fileWe appreciate the opportunity to address Mr***’s concernOn behalf of SHIP please know that we do value him as a customer and apologize for any frustrations or inconveniences he may have experienced. SHIP is dedicated to its customers and their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable mannerThe service was assigned to an alternate sub-contractorThey recently visited Mr*** and assessed the situationMr*** stated in his email, dated 08/25/2016, that we finally sent professionals to do the work he has been complaining aboutHe feels that the guys should be rewarded for the work they did while they were thereHe further stated that he is very impressed and happy with the results. Mr***’s replacement window will arrive by the end of the weekOnce we have received it and confirmed it was not damaged in shipment, we will reach out to schedule the installation with Mr***If you have any further questions or concerns, please contact me at 1-*** extor via email at ***@searshomepro.com.Sincerely,Richard ***SHIP/HI Regulatory Complaint Specialist cc: Stephen *** via First Class Mail
Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Carlieda Naomi *** Dear Ms***: We have completed our investigation of Ms*** complaint regarding service for her dishwasher What Ms* ***
fails to inform the Revdex.com is that Sears did indeed service her dishwasher in October The retail cost of that service would have been $compared to the $she paidTherefore we will not be honoring Ms*** the request for a refund and have closed this case We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation 512-248-direct Vanessa.L***@searshc.com
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mrs*** complaint regarding Sears Holdings CorporationSears has
referred Mrs*** claim to our third-party claims administrator, *** *** *** has been assigned as Mrs*** caseworker and her claim number is *** If Mrs*** has any questions regarding her claim, we ask that she contact Ms*** at *** *** during business hours or via email at *** Per our protocol, once a consumer has been assigned a claim number through *** they provide an official response representing Sears and they have the empowerment to accept or deny a consumer’s claim. At this point, Sears can no longer assist with Mrs*** issue, regardless of the decision made; however, as a courtesy, we sent *** an email advising that Mrs*** has escalated her issue to the Revdex.comAgain, if Mrs*** has any concerns or questions regarding her claim, we ask that she speak with Ms***With that said, since *** is the party responsible for addressing Mrs*** damage claim, not Sears, we ask that this matter be closedWe apologize to Mrs*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** ***
Regulatory Claims Specialist Sears Holdings Corporation ***
June 6,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
Dear *** ***
We have completed the investigation of Ms*** rebuttal regarding the multiple repairs of her washer
We have received Ms*** rebuttal and escalated her concerns to *** ***, Member Advocate for service unit# ***, who states the following:
I have been involved with the repair since the first estimate was declined. The first repair was on 4/26/and the technician went out and installed a control. Ms*** then called back and on 5/05/16, our technician went and found that the washer was working correctly. Ms*** then purchased a Sears Home Warranty between 5/05/and 5/13/16. When our technician went to Ms*** home, he determined that two additional parts were needed but that the home warranty wasn’t going to cover it at that time because the warranty hadn’t been in effect long enough and it was determined to be a preexisting issue. Our technician then cancelled the warranty and a refund submitted. During this time, Ms*** called in for another repair on 5/21/and had a control installed. We would like to note that she receive a refund for the repair. We did not break the washer. There are numerous things wrong with her and because Ms*** received a refund for the original repair and the warranty company wasn't going to take care of the repair, she now is saying we broke it which is not the case. That being said, because we have addressed Ms*** complaint, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
December 28, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms* *** rebuttal The $in SYWR points Ms*** was given have been removed from her account and a $credit was issued to her card yesterdayWe ask that Ms*** allow 3-business days for her credit to reflectSince we have granted Ms***s’ request, we respectfully ask that this matter re4main closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
July 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding the delay she has experienced
in receiving a refund for a canceled sale As clarification, whenever most retail stores ring up a purchase and charge a customer’s credit card, the purchase is immediately applied because the credit card company issues an approval and electronically debits the account. If the merchandise is subsequently returned, the credit card company does not electronically credit the account. Instead, they research to ensure it is a valid refund, and then once confirmed, they post a credit to the cardholder’s account. This process can take days or weeks and is entirely dependent on the financial institution’s policies. We do try to expedite this process as much as possible, but it can sometimes take a few days. Unfortunately, in Ms*** case, it seems that the refund did not process when it was first issued due to a system error; therefore, it had to be re-issuedSince Ms*** used a pin based debit card as her method of payment, a check was issuedThat check was processed on July 9, and it should arrive at billing address within 10-business days from that dateSince we have issued the credit due to Ms***, we respectfully ask that this matter be considered closed. We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
February 3, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and request for a refund It is unfortunate that we failed Ms*** expectations as we value her patronageWe can understand her frustration with the series of events noted in her complaint and can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter verifying the return *** tracking number that the product had been returned, a full refund was processedMs*** can expect to see a credit of $will post to her Sears Plus account ending in *** in to business daysAdditionally, $will be returned to her Shop Your Way Reward account shortlyFor Ms*** records the return receipt number is ***We hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** - James MC*** Dear *** *** We have completed our investigation of MrC*** complaint regarding his Craftsman riding tractor Our records
show that MrC*** purchased a Craftsman’s tractor model # *** serial # *** on May 20, This tractor came with a Craftsman engine # *** made by MTD, not a *** *** *** engineOn June 19, the engine was replaced with a Craftsman MTD made engine # *** MTD has been making lawn power equipment since Since we show that MrC*** engine was replaced with the same engine as was purchased with therefore does not qualify for a replacement as he requested we have closed this case We apologize to MrC*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
March 3, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr***’ rebuttal We received communication from *** International and they have offered ot provide Mr*** with a refund in the amount of $We would suggest that Mr*** continue to communicate with *** in order to facilitate this resolutionIn light of the aforementioned information, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, *** *** Regulatory Complaint Specialist ***
Nita ***
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re : Joseph J *** #945***
Dear Ms***:
We have completed the
investigation of Mr*** complaint regarding a refrigerator purchased form the Sears Outlet Store in North Olmsted, OH
Judi ***, Manager of the Sears Outlet in North Olmstead, provided the following response:
We have agreed to provide Mr*** with a dollar for dollar store credit in what he paid on November 9, to be used to replace his refrigeratorWhen Mr*** is available, he has advised that he will come into the store within the next two weeksIf I can be of any further assistance to Mr***, he can reach me at ***Since we have noted our intent to provide the aforementioned store credit, we ask that this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I was contacted by Sears and the manager from my local store (a different manager) and they will replace the vacuum as well as honor the warranty, I will be going there this weekend to solve this and hoping I won't have any problems with this again, for now I find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Valerie S***
Nita ***
Revdex.com
North Wabash Ave, Ste#
Chicago, IL
Re: Janice * *** #9457***
Dear Ms***:
We have completed the investigation of Ms.*** complaint regarding Sears Home Services and repairs to her refrigerator
Brenda *** Sears Home Services Support Specialist provided the following response:
It is unfortunate that we failed Ms*** expectations when she called Sears for service on her refrigeratorWe value Ms*** patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure Ms*** that her concerns have been forwarded to management for review, so future problems of this nature can be avertedWe can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectationsWe hope that Ms*** will allow us another opportunity in the future to provide her with the type of customer service that Sears has built our reputation upon, but we would understand if this is not possibleWhen I spoke with Ms*** on Monday, October 6, 2015, she informed me that the service call had been completed and that the repair went wellMoving forward, if I can be of any assistance to Ms***, she can reach me at ***That said, we respectfully request that this complaint be closed
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
Complaint: ***
I am rejecting this response because:There has been no refund made to our debit account using mine or my husbands card numbersThe *** debit card number that my husband, MrDavid B*** provided is a shared checking accountBoth he and I have VERIFIED with *** bank that no money was ever refunded to any of our banking accounts using either of our debit card numbersThe last transaction from Sear's was on March 23rd, for a debit charge in the amount of $The mere fact that the response email implies that they refunded money to my husband and I am simply unaware is outlandishI also was told by Sear's that there was a problem with the transaction made on April 29th, and that the transaction did not go throughI was asked to give both mine and my husbands *** card number's again over the phone, which I did despite feeling this was not very professional and puts my accounts at risk for fraudI was told on separate occasions; after April 29th ,that Sear's would be looking into this and would be receiving follow up calls as they did not know where the money wasSears has not made one attempt to contact me or follow up on this matterJust to reiterate, the *** debit card my husband shared is a JOINT checking account and both he and I verified with our bank that no money was refunded from Sear's to any of our accountsIf a refund was made it was not to our accountsIf that is the case than the error on Sear's behalfI have spent over hours of my time on the phone with Sear's customer solutions, I have had no money refunded, no follow up calls, and no products because everything was returnedAt this time, since Sears has not responded appropriately or refunded our money, we have filed a dispute claim with *** bank so that they can further investigate this matter.Sincerely,*** ***
Sincerely,
Cara B***
February 4,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** ** *** Dear Ms*** We have completed the investigation of Mr* *** complaint regarding the installation of his
dishwasher. According to our records, Mr*** has spoken with *** from our Executive Office and the issue was resolvedIn light of the aforementioned information, we have closed our file We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Specialist, Regulatory Complaints*** *** Tell us why here
March 29, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Mrs*** We have completed our investigation of Mr* *** rebuttal A credit for the full $was issued manually today in the interest of consumer satisfactionThe previous adjustment did not process due to a system errorWe ask that Mr*** allow business days for this credit to reflect on his account We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding a range ordered from *** Our office has confirmed
that the range ordered by *** *** was not deliveredThat said, we have contacted the Sears Outlet in Jacksonville, and asked that they refund *** *** for his purchaseSalescheck *** references a credit in the amount of $2559.66, which was processed on March 22, to post to the *** ending in ***Typically a credit to a credit card will post to the account within 3-business daysWe do apologize to *** *** for the inconvenience and time it took to get the aforementioned refund processedAt this time, since we have confirmed that the Sears Outlet in Jacksonville has refunded *** ***, we respectfully request that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund received
*** ***
Revdex.com
North Wabash Ave, Ste#
Chicago, IL
*** *** *** ***
*** *** ***
We have completed the investigation of *** *** complaint regarding his Kenmore washer
We have scheduled the piand return of ***
*** washerThe washer will be picked up October 29, 2015, and once it has been checked in to the warehouse a bank check will be processedI have contacted and advised *** *** and he is satisfied with the aforementioned plan of actionSince we will be picking up the washer and refunding *** *** we ask that this complaint be closed
We apologize to *** *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
*** *** ***
*** *** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10957584, and find that this resolution is satisfactory to me
Sincerely,
Frances *** Thank you !!!!
September 8, 2016Revdex.comAttn: Nita ***North Wabash Ave., Ste 2006Chicago, IL 60611Our File No: 20016606Revdex.com Case # *** Stephen ***Via: Revdex.com WebsiteDear Ms***,Thank you for contacting Sears Home Improvement Products (SHIP) regarding your inquiry concerning the
above-referenced fileWe appreciate the opportunity to address Mr***’s concernOn behalf of SHIP please know that we do value him as a customer and apologize for any frustrations or inconveniences he may have experienced. SHIP is dedicated to its customers and their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable mannerThe service was assigned to an alternate sub-contractorThey recently visited Mr*** and assessed the situationMr*** stated in his email, dated 08/25/2016, that we finally sent professionals to do the work he has been complaining aboutHe feels that the guys should be rewarded for the work they did while they were thereHe further stated that he is very impressed and happy with the results. Mr***’s replacement window will arrive by the end of the weekOnce we have received it and confirmed it was not damaged in shipment, we will reach out to schedule the installation with Mr***If you have any further questions or concerns, please contact me at 1-*** extor via email at ***@searshomepro.com.Sincerely,Richard ***SHIP/HI Regulatory Complaint Specialist cc: Stephen *** via First Class Mail
Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Carlieda Naomi *** Dear Ms***: We have completed our investigation of Ms*** complaint regarding service for her dishwasher What Ms* ***
fails to inform the Revdex.com is that Sears did indeed service her dishwasher in October The retail cost of that service would have been $compared to the $she paidTherefore we will not be honoring Ms*** the request for a refund and have closed this case We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation 512-248-direct Vanessa.L***@searshc.com
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mrs*** complaint regarding Sears Holdings CorporationSears has
referred Mrs*** claim to our third-party claims administrator, *** *** *** has been assigned as Mrs*** caseworker and her claim number is *** If Mrs*** has any questions regarding her claim, we ask that she contact Ms*** at *** *** during business hours or via email at *** Per our protocol, once a consumer has been assigned a claim number through *** they provide an official response representing Sears and they have the empowerment to accept or deny a consumer’s claim. At this point, Sears can no longer assist with Mrs*** issue, regardless of the decision made; however, as a courtesy, we sent *** an email advising that Mrs*** has escalated her issue to the Revdex.comAgain, if Mrs*** has any concerns or questions regarding her claim, we ask that she speak with Ms***With that said, since *** is the party responsible for addressing Mrs*** damage claim, not Sears, we ask that this matter be closedWe apologize to Mrs*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** ***
Regulatory Claims Specialist Sears Holdings Corporation ***
June 6,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
Dear *** ***
We have completed the investigation of Ms*** rebuttal regarding the multiple repairs of her washer
We have received Ms*** rebuttal and escalated her concerns to *** ***, Member Advocate for service unit# ***, who states the following:
I have been involved with the repair since the first estimate was declined. The first repair was on 4/26/and the technician went out and installed a control. Ms*** then called back and on 5/05/16, our technician went and found that the washer was working correctly. Ms*** then purchased a Sears Home Warranty between 5/05/and 5/13/16. When our technician went to Ms*** home, he determined that two additional parts were needed but that the home warranty wasn’t going to cover it at that time because the warranty hadn’t been in effect long enough and it was determined to be a preexisting issue. Our technician then cancelled the warranty and a refund submitted. During this time, Ms*** called in for another repair on 5/21/and had a control installed. We would like to note that she receive a refund for the repair. We did not break the washer. There are numerous things wrong with her and because Ms*** received a refund for the original repair and the warranty company wasn't going to take care of the repair, she now is saying we broke it which is not the case. That being said, because we have addressed Ms*** complaint, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
December 28, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms* *** rebuttal The $in SYWR points Ms*** was given have been removed from her account and a $credit was issued to her card yesterdayWe ask that Ms*** allow 3-business days for her credit to reflectSince we have granted Ms***s’ request, we respectfully ask that this matter re4main closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
July 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding the delay she has experienced
in receiving a refund for a canceled sale As clarification, whenever most retail stores ring up a purchase and charge a customer’s credit card, the purchase is immediately applied because the credit card company issues an approval and electronically debits the account. If the merchandise is subsequently returned, the credit card company does not electronically credit the account. Instead, they research to ensure it is a valid refund, and then once confirmed, they post a credit to the cardholder’s account. This process can take days or weeks and is entirely dependent on the financial institution’s policies. We do try to expedite this process as much as possible, but it can sometimes take a few days. Unfortunately, in Ms*** case, it seems that the refund did not process when it was first issued due to a system error; therefore, it had to be re-issuedSince Ms*** used a pin based debit card as her method of payment, a check was issuedThat check was processed on July 9, and it should arrive at billing address within 10-business days from that dateSince we have issued the credit due to Ms***, we respectfully ask that this matter be considered closed. We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
February 3, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and request for a refund It is unfortunate that we failed Ms*** expectations as we value her patronageWe can understand her frustration with the series of events noted in her complaint and can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter verifying the return *** tracking number that the product had been returned, a full refund was processedMs*** can expect to see a credit of $will post to her Sears Plus account ending in *** in to business daysAdditionally, $will be returned to her Shop Your Way Reward account shortlyFor Ms*** records the return receipt number is ***We hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** - James MC*** Dear *** *** We have completed our investigation of MrC*** complaint regarding his Craftsman riding tractor Our records
show that MrC*** purchased a Craftsman’s tractor model # *** serial # *** on May 20, This tractor came with a Craftsman engine # *** made by MTD, not a *** *** *** engineOn June 19, the engine was replaced with a Craftsman MTD made engine # *** MTD has been making lawn power equipment since Since we show that MrC*** engine was replaced with the same engine as was purchased with therefore does not qualify for a replacement as he requested we have closed this case We apologize to MrC*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
March 3, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr***’ rebuttal We received communication from *** International and they have offered ot provide Mr*** with a refund in the amount of $We would suggest that Mr*** continue to communicate with *** in order to facilitate this resolutionIn light of the aforementioned information, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, *** *** Regulatory Complaint Specialist ***
Nita ***
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re : Joseph J *** #945***
Dear Ms***:
We have completed the
investigation of Mr*** complaint regarding a refrigerator purchased form the Sears Outlet Store in North Olmsted, OH
Judi ***, Manager of the Sears Outlet in North Olmstead, provided the following response:
We have agreed to provide Mr*** with a dollar for dollar store credit in what he paid on November 9, to be used to replace his refrigeratorWhen Mr*** is available, he has advised that he will come into the store within the next two weeksIf I can be of any further assistance to Mr***, he can reach me at ***Since we have noted our intent to provide the aforementioned store credit, we ask that this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I was contacted by Sears and the manager from my local store (a different manager) and they will replace the vacuum as well as honor the warranty, I will be going there this weekend to solve this and hoping I won't have any problems with this again, for now I find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Valerie S***
Nita ***
Revdex.com
North Wabash Ave, Ste#
Chicago, IL
Re: Janice * *** #9457***
Dear Ms***:
We have completed the investigation of Ms.*** complaint regarding Sears Home Services and repairs to her refrigerator
Brenda *** Sears Home Services Support Specialist provided the following response:
It is unfortunate that we failed Ms*** expectations when she called Sears for service on her refrigeratorWe value Ms*** patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure Ms*** that her concerns have been forwarded to management for review, so future problems of this nature can be avertedWe can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectationsWe hope that Ms*** will allow us another opportunity in the future to provide her with the type of customer service that Sears has built our reputation upon, but we would understand if this is not possibleWhen I spoke with Ms*** on Monday, October 6, 2015, she informed me that the service call had been completed and that the repair went wellMoving forward, if I can be of any assistance to Ms***, she can reach me at ***That said, we respectfully request that this complaint be closed
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
Complaint: ***
I am rejecting this response because:There has been no refund made to our debit account using mine or my husbands card numbersThe *** debit card number that my husband, MrDavid B*** provided is a shared checking accountBoth he and I have VERIFIED with *** bank that no money was ever refunded to any of our banking accounts using either of our debit card numbersThe last transaction from Sear's was on March 23rd, for a debit charge in the amount of $The mere fact that the response email implies that they refunded money to my husband and I am simply unaware is outlandishI also was told by Sear's that there was a problem with the transaction made on April 29th, and that the transaction did not go throughI was asked to give both mine and my husbands *** card number's again over the phone, which I did despite feeling this was not very professional and puts my accounts at risk for fraudI was told on separate occasions; after April 29th ,that Sear's would be looking into this and would be receiving follow up calls as they did not know where the money wasSears has not made one attempt to contact me or follow up on this matterJust to reiterate, the *** debit card my husband shared is a JOINT checking account and both he and I verified with our bank that no money was refunded from Sear's to any of our accountsIf a refund was made it was not to our accountsIf that is the case than the error on Sear's behalfI have spent over hours of my time on the phone with Sear's customer solutions, I have had no money refunded, no follow up calls, and no products because everything was returnedAt this time, since Sears has not responded appropriately or refunded our money, we have filed a dispute claim with *** bank so that they can further investigate this matter.Sincerely,*** ***
Sincerely,
Cara B***
February 4,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** ** *** Dear Ms*** We have completed the investigation of Mr* *** complaint regarding the installation of his
dishwasher. According to our records, Mr*** has spoken with *** from our Executive Office and the issue was resolvedIn light of the aforementioned information, we have closed our file We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Specialist, Regulatory Complaints*** *** Tell us why here
March 29, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Mrs*** We have completed our investigation of Mr* *** rebuttal A credit for the full $was issued manually today in the interest of consumer satisfactionThe previous adjustment did not process due to a system errorWe ask that Mr*** allow business days for this credit to reflect on his account We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***