Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Maria ***
Complaint* ***
I am rejecting this response because:Sears completely disregarded my concerns with the above stated issuesSears did not hold themselves to the standard of customers firstSears in no way attempted to compensate for any of our lost time or our lost products during the events taken placeNot one of the representatives attempted to own the situations presentedThe only remedy was to replace the item over and overThe representative who was assigned to our case was rude and supplied empathy toward our caseShe was not in a hurry to expedite the issues and by many attempts was never reachable by phoneShe simply portrayed handling our concern when it was convenient for her.
Sincerely,
*** ***
Contact Name and Title: MELISSA ***
August 17,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Marjorie L***i - # 945***
Dear Ms***:
We have completed the investigation of Ms***i's complaint regarding her refrigerator and her request for a replacement
First, we would like to apologize to Ms***i for failing her expectations in regard to the repair of her refrigeratorAfter reviewing the notes in Ms***i's service order, our office authorized a replacement for customer satisfactionWhile the refrigerator did not specifically meet the requirements for replacement, we felt an exception could be madeBased upon the features of Ms***i's current refrigerator, it was determined that $1,would provide her with a comparable replacement under her Master Protection Agreement (MPA)An email was sent to Ms***i on August 17, 2015, explaining the replacement processAs stated in the email, Ms***i is welcome to go to her local Sears to reselect; any Sears Blue Crew associate in the Appliance department can assist herMs***i will need to provide the telephone number on record, (732) 295-5916, to verify the replacement authorizationThe new refrigerator will be delivered at no charge and the old unit removedThe remaining MPA coverage will transfer to the new refrigerator and run concurrently with the manufacturer's warranty until it's expiration on January 17, 2016; the manufacturer's warranty will continue for a full yearSince we are providing Ms***i with her requested resolution, we ask that this matter be closed
Again, we apologize to Ms***i and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *although they did not take responsibility for their deplorable customer service or for initially debiting the refund amount from my bank account--I had to have my bank suspend the charges until the refund was credited as promised
*** ***
July 11,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94*** - Jonathan ***
Dear Ms***:
We have completed our investigation of Mr***'s complaint regarding his repair experience for his Craftsman mower
Upon
receipt of Mr***'s complaint we reached out to our carry in repair service confirmed that he had received the incorrect mower back from our repair centerAs Mr*** had already purchased a new mower from another company our cardepartment processed a full refund of $back on to his Visa card ending in on July 6, Since we have refunded Mr*** for the craftsman mower and this resolution was accepted by him we have closed our case
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa.***@searshc.com
October 17,
*
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that
room air conditioner failed sooner than anticipated
We apologize that Ms*** window air conditioner failed to meet her expectations of longevity. The reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to fail. We also understand how frustrating this can be to a consumer, especially after the manufacturer’s warranty has expired and covered repairs are not an option. It is for this reason that Sears, and most other retailers, offer some sort of extended warranty coverage. In the past, it could be argued that this was not always a wise purchase, since many retailers would make frequent exceptions to their return and exchange policies in an effort to satisfy their customers. Unfortunately, due to the rampant abuse of these courtesies, most retailers had to abstain from these practices many years ago. It is always the customer’s choice on whether they would like the peace of mind that would come with having an extended warranty; much like deciding whether to have insurance on personal property. The benefits have to be weighed against the costs, with the understanding that if it is not purchased, the consumer would then have to bear the consequences of that decision
In Ms*** case, she purchased her window air conditioner on August 7, and the manufacturer’s warranty expired a year after on August 7, 2016. We do not show that any repairs were ever completed by Sears whether under the warranty or otherwiseWith that said, any repairs needed at this time will be done at Ms*** expense. That being said, because we have addressed Ms*** complaint, we respectfully request this complaint be closed
Again, we apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
March 21, 2016 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 *** *** *** ** *** *** *** ***We have completed the investigation of *** *** complaint regarding her recent purchase
Unfortunately, it seems there was an issue with the contractor that is usually scheduled to provide service for us in *** *** area and we were not able to obtain another one such short noticeAlso, there was a system error that prevented her refund form being issued systematicallyThis has since been corrected and her account was fully credited as of March 21, The refund should reflect within 3-business daysAt this point in time, *** *** has been made whole by the issuance of her refundWhile we are unable to compensate for lost time or inconvenience, we are willing to send *** *** a $gift card as a courtesyThis gift card should arrive at her residence within 10-business daysIn light of the aforementioned information, we respectfully ask that this matter be considered closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** *** Regulatory Complaint Specialist Sears Holdings Corporation*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I though find it disturbing that it took so long for a resolution from Sears to arrive following the initial requestThe warranty did not explicitly indicate that the battery needed to be tested and that it could be returned to any Sears company even the one I originally purchased it fromAfter being told that the battery needed to be tested, which I had complied, Sears still advised that they could not provide a replacement even that the battery was confirmed badI again went back to Kmart which they advised replacement was predicated upon the manufacturing date and not the date of purchaseUnbelievably poor customer service from Sears
Sincerely,
Carl S***
August 28,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: *** * *** ***Dear Ms***We have been unable to complete the investigation of MsW*** complaintThe correspondence you provided us with did not include enough
identifying information to locate the order history mentioned in MsW*** complaintWe have left messages on August 19, 23, 24, and 28, requesting a callbackTo date, we have yet to communicate with MsW***We asked that MsW*** contact us at ***Since we do not have enough information to facilitate a resolution, we will need to close this issue pending the receipt of more identifying information from MsW***At that time, we would be pleased to re-open and investigate MsW***’ complaint.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, Ema C***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: ***F: ***imx integrated member experience
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Lourdes *** R*** Dear *** *** We have completed our investigation of MsR*** complaint We would first like to point out that *** ** America,
Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of *** *** *** *** (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of MsR*** contract It is our understanding that MsR*** was refunded one of the $deductibles that she was informed of at the time of enrollment and the cancellation fee was waived therefore we have closed this case We apologize to MsR*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
July 28, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** * * *** Dear *** *** We have completed the investigation of Ms*** complaint regarding her refrigerator repair First, we
would like to apologize to Ms*** for failing her expectations in regard to the repair of her refrigeratorWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon receiving Ms*** complaint, we contacted the local service unit for assistance. After reviewing Ms*** concerns, District Service Manager *** *** authorized a full refund of the repair. Accordingly, two refund requests were submitted for service orders *** and *** Ms*** should see credits for $and $post to her *** account ending in *** in the next seven to ten days. Additionally, the service unit has mailed Ms*** a $gift card for customer satisfaction. Unfortunately, we are unable to compensate her specifically for food loss or lost timeWith that said, since we have issued the aforementioned refunds and documented Ms*** concerns with the repair process, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because: If/when I place a new order for my missing items - I will not receive the items at the sales price in which I originally ordered them atI seem to have had nothing but issues with Sears online orders lately, and the best resolution you can offer me is an apology and a refund for MUCH less than what I can purchase the missing items for.http:/***Please view the above linkNotice the priceYou refunded me $- If I purchase of those the total is $without taxExplain to me how I have benefited from your actions at allI have wasted my time, and I STILL don't have a resolution to this issue
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I feel their offer of waiving my service fee of $is very unreasonable The parts and labor are much higher than the home visit feeI spoke with a Sears technician yesterday who told me I would have to pay $up front if he came out and parts and labor Also, I learned from my son that he had mailed in a warrant form with his Sears credit card information and he said he assumed that he had bought an extended warrantyWhen he spoke with customer service on the phone on 5/18/2016, representative said that the didn't show any record of that I do not agree that I should be liable to the expenses which would be like buying a new range according to what the representative estimated it would cost to repair the rangeSears/Kenmore should be reliable for their faulty products that they sellIt is my hope and desire that they will reconsider their offer and repair my range
Sincerely,
*** ***
April 13, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed our investigation of Ms*** rebuttal A check for $was issued on March 29, 2017, but it went to the delivery, or Sundance Drive addressIf Ms*** wishes for us to issue a stop payment on that check if it has not been cached and resend it to the billing address she provided, we canMs*** may contact me at the email address listed below as to what she wishes to do at this point in time We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
September 3,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Shaun ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his online order
We would first like to apologize for any inconvenience Mr*** may have experienced with his orderWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching further, we found that Sears Online processed full refund of back to her MasterCard ending in on August 22, For Mr***'s records the return sales receipt number is 09300186*** Additionally, we hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer serviceIn the interim, we have noted Mr***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
July 20,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: 945*** - Jack ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his dissatisfaction with the information he received when he
called to schedule a maintenance check for his Dacor range under the Master Protection agreement he purchased
It is unfortunate that we failed Mr***'s expectations when he recently scheduled a maintenance checkup for his Dacor rangeAlthough when Mr*** purchased his Dacor range Sears was able to service the Dacor that is no longer the situationWe apologize that Mr*** had not been informed at that time and the MPA cancelledWe regret that this incident occurred, but we can assure Mr*** that his concerns have been forwarded to management for review so future problems of this nature can be avertedSince Mr*** had originally purchased the MPA for the benefit of having yearly checkups we authorized Mr*** to get a maintenance checkup and Sears would reimburse him for the costWe also cancel the current MPA with a full refund back onto their Sears credit cardMr*** has been provided with my direct contact information if he has any additional questionsSince the resolution provided was acceptable to Mr*** we have closed our case
Again, we apologize to Mr*** for this issue and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa***@searshc.com
August 9,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #945***- Veronica ***
Dear Ms***:
We have completed the investigation of Ms*** complaint regarding her recent order
We have spoken with Ms***
regarding this issue and an offer was made to provide her with a $credit as a courtesy, which she acceptedWe can appreciate Ms*** concerns and they will be forwarded to the appropriate partiesMs*** credit was issued on August 6, and it should be visible within business days from that dateIn closing, we would like to apologize to Ms*** that this was not taken care of sooner and we want to thank her for her patience
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Sears Holdings Corporation
(512) ***
Tammie.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Maria ***
Complaint* ***
I am rejecting this response because:Sears completely disregarded my concerns with the above stated issuesSears did not hold themselves to the standard of customers firstSears in no way attempted to compensate for any of our lost time or our lost products during the events taken placeNot one of the representatives attempted to own the situations presentedThe only remedy was to replace the item over and overThe representative who was assigned to our case was rude and supplied empathy toward our caseShe was not in a hurry to expedite the issues and by many attempts was never reachable by phoneShe simply portrayed handling our concern when it was convenient for her.
Sincerely,
*** ***
Contact Name and Title: MELISSA ***
August 17,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Marjorie L***i - # 945***
Dear Ms***:
We have completed the investigation of Ms***i's complaint regarding her refrigerator and her request for a replacement
First, we would like to apologize to Ms***i for failing her expectations in regard to the repair of her refrigeratorAfter reviewing the notes in Ms***i's service order, our office authorized a replacement for customer satisfactionWhile the refrigerator did not specifically meet the requirements for replacement, we felt an exception could be madeBased upon the features of Ms***i's current refrigerator, it was determined that $1,would provide her with a comparable replacement under her Master Protection Agreement (MPA)An email was sent to Ms***i on August 17, 2015, explaining the replacement processAs stated in the email, Ms***i is welcome to go to her local Sears to reselect; any Sears Blue Crew associate in the Appliance department can assist herMs***i will need to provide the telephone number on record, (732) 295-5916, to verify the replacement authorizationThe new refrigerator will be delivered at no charge and the old unit removedThe remaining MPA coverage will transfer to the new refrigerator and run concurrently with the manufacturer's warranty until it's expiration on January 17, 2016; the manufacturer's warranty will continue for a full yearSince we are providing Ms***i with her requested resolution, we ask that this matter be closed
Again, we apologize to Ms***i and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *although they did not take responsibility for their deplorable customer service or for initially debiting the refund amount from my bank account--I had to have my bank suspend the charges until the refund was credited as promised
*** ***
July 11,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94*** - Jonathan ***
Dear Ms***:
We have completed our investigation of Mr***'s complaint regarding his repair experience for his Craftsman mower
Upon
receipt of Mr***'s complaint we reached out to our carry in repair service confirmed that he had received the incorrect mower back from our repair centerAs Mr*** had already purchased a new mower from another company our cardepartment processed a full refund of $back on to his Visa card ending in on July 6, Since we have refunded Mr*** for the craftsman mower and this resolution was accepted by him we have closed our case
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa.***@searshc.com
October 17,
*
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that
room air conditioner failed sooner than anticipated
We apologize that Ms*** window air conditioner failed to meet her expectations of longevity. The reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to fail. We also understand how frustrating this can be to a consumer, especially after the manufacturer’s warranty has expired and covered repairs are not an option. It is for this reason that Sears, and most other retailers, offer some sort of extended warranty coverage. In the past, it could be argued that this was not always a wise purchase, since many retailers would make frequent exceptions to their return and exchange policies in an effort to satisfy their customers. Unfortunately, due to the rampant abuse of these courtesies, most retailers had to abstain from these practices many years ago. It is always the customer’s choice on whether they would like the peace of mind that would come with having an extended warranty; much like deciding whether to have insurance on personal property. The benefits have to be weighed against the costs, with the understanding that if it is not purchased, the consumer would then have to bear the consequences of that decision
In Ms*** case, she purchased her window air conditioner on August 7, and the manufacturer’s warranty expired a year after on August 7, 2016. We do not show that any repairs were ever completed by Sears whether under the warranty or otherwiseWith that said, any repairs needed at this time will be done at Ms*** expense. That being said, because we have addressed Ms*** complaint, we respectfully request this complaint be closed
Again, we apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
Never received the promised check
March 21, 2016 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 *** *** *** ** *** *** *** ***We have completed the investigation of *** *** complaint regarding her recent purchase
Unfortunately, it seems there was an issue with the contractor that is usually scheduled to provide service for us in *** *** area and we were not able to obtain another one such short noticeAlso, there was a system error that prevented her refund form being issued systematicallyThis has since been corrected and her account was fully credited as of March 21, The refund should reflect within 3-business daysAt this point in time, *** *** has been made whole by the issuance of her refundWhile we are unable to compensate for lost time or inconvenience, we are willing to send *** *** a $gift card as a courtesyThis gift card should arrive at her residence within 10-business daysIn light of the aforementioned information, we respectfully ask that this matter be considered closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** *** Regulatory Complaint Specialist Sears Holdings Corporation*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I though find it disturbing that it took so long for a resolution from Sears to arrive following the initial requestThe warranty did not explicitly indicate that the battery needed to be tested and that it could be returned to any Sears company even the one I originally purchased it fromAfter being told that the battery needed to be tested, which I had complied, Sears still advised that they could not provide a replacement even that the battery was confirmed badI again went back to Kmart which they advised replacement was predicated upon the manufacturing date and not the date of purchaseUnbelievably poor customer service from Sears
Sincerely,
Carl S***
August 28,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: *** * *** ***Dear Ms***We have been unable to complete the investigation of MsW*** complaintThe correspondence you provided us with did not include enough
identifying information to locate the order history mentioned in MsW*** complaintWe have left messages on August 19, 23, 24, and 28, requesting a callbackTo date, we have yet to communicate with MsW***We asked that MsW*** contact us at ***Since we do not have enough information to facilitate a resolution, we will need to close this issue pending the receipt of more identifying information from MsW***At that time, we would be pleased to re-open and investigate MsW***’ complaint.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, Ema C***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: ***F: ***imx integrated member experience
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Lourdes *** R*** Dear *** *** We have completed our investigation of MsR*** complaint We would first like to point out that *** ** America,
Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of *** *** *** *** (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of MsR*** contract It is our understanding that MsR*** was refunded one of the $deductibles that she was informed of at the time of enrollment and the cancellation fee was waived therefore we have closed this case We apologize to MsR*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
July 28, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** * * *** Dear *** *** We have completed the investigation of Ms*** complaint regarding her refrigerator repair First, we
would like to apologize to Ms*** for failing her expectations in regard to the repair of her refrigeratorWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon receiving Ms*** complaint, we contacted the local service unit for assistance. After reviewing Ms*** concerns, District Service Manager *** *** authorized a full refund of the repair. Accordingly, two refund requests were submitted for service orders *** and *** Ms*** should see credits for $and $post to her *** account ending in *** in the next seven to ten days. Additionally, the service unit has mailed Ms*** a $gift card for customer satisfaction. Unfortunately, we are unable to compensate her specifically for food loss or lost timeWith that said, since we have issued the aforementioned refunds and documented Ms*** concerns with the repair process, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because: If/when I place a new order for my missing items - I will not receive the items at the sales price in which I originally ordered them atI seem to have had nothing but issues with Sears online orders lately, and the best resolution you can offer me is an apology and a refund for MUCH less than what I can purchase the missing items for.http:/***Please view the above linkNotice the priceYou refunded me $- If I purchase of those the total is $without taxExplain to me how I have benefited from your actions at allI have wasted my time, and I STILL don't have a resolution to this issue
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I feel their offer of waiving my service fee of $is very unreasonable The parts and labor are much higher than the home visit feeI spoke with a Sears technician yesterday who told me I would have to pay $up front if he came out and parts and labor Also, I learned from my son that he had mailed in a warrant form with his Sears credit card information and he said he assumed that he had bought an extended warrantyWhen he spoke with customer service on the phone on 5/18/2016, representative said that the didn't show any record of that I do not agree that I should be liable to the expenses which would be like buying a new range according to what the representative estimated it would cost to repair the rangeSears/Kenmore should be reliable for their faulty products that they sellIt is my hope and desire that they will reconsider their offer and repair my range
Sincerely,
*** ***
April 13, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed our investigation of Ms*** rebuttal A check for $was issued on March 29, 2017, but it went to the delivery, or Sundance Drive addressIf Ms*** wishes for us to issue a stop payment on that check if it has not been cached and resend it to the billing address she provided, we canMs*** may contact me at the email address listed below as to what she wishes to do at this point in time We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
September 3,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Shaun ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his online order
We would first like to apologize for any inconvenience Mr*** may have experienced with his orderWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching further, we found that Sears Online processed full refund of back to her MasterCard ending in on August 22, For Mr***'s records the return sales receipt number is 09300186*** Additionally, we hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer serviceIn the interim, we have noted Mr***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
(The consumer indicated he/she ACCEPTED the response from the business.)
Sear said they will refund my money back so I'm happy with that
July 20,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: 945*** - Jack ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his dissatisfaction with the information he received when he
called to schedule a maintenance check for his Dacor range under the Master Protection agreement he purchased
It is unfortunate that we failed Mr***'s expectations when he recently scheduled a maintenance checkup for his Dacor rangeAlthough when Mr*** purchased his Dacor range Sears was able to service the Dacor that is no longer the situationWe apologize that Mr*** had not been informed at that time and the MPA cancelledWe regret that this incident occurred, but we can assure Mr*** that his concerns have been forwarded to management for review so future problems of this nature can be avertedSince Mr*** had originally purchased the MPA for the benefit of having yearly checkups we authorized Mr*** to get a maintenance checkup and Sears would reimburse him for the costWe also cancel the current MPA with a full refund back onto their Sears credit cardMr*** has been provided with my direct contact information if he has any additional questionsSince the resolution provided was acceptable to Mr*** we have closed our case
Again, we apologize to Mr*** for this issue and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa***@searshc.com
August 9,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #945***- Veronica ***
Dear Ms***:
We have completed the investigation of Ms*** complaint regarding her recent order
We have spoken with Ms***
regarding this issue and an offer was made to provide her with a $credit as a courtesy, which she acceptedWe can appreciate Ms*** concerns and they will be forwarded to the appropriate partiesMs*** credit was issued on August 6, and it should be visible within business days from that dateIn closing, we would like to apologize to Ms*** that this was not taken care of sooner and we want to thank her for her patience
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Sears Holdings Corporation
(512) ***
Tammie.***@searshc.com