November 23, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Walter *** - # *** Dear Ms***: We have completed the investigation of Mr*** complaint regarding his washer Upon receipt of Mr
*** complaint, we reviewed the notes within our service system regarding the washer in question. Our records show that Mr*** renewed his Repair Protection Agreement (RPA) on September 7, 2013, and the coverage expired on September 14, While Mr*** believes that he qualified for a replacement while the agreement was in effect, we would like to clarify that the RPA does not have a “No Lemon Guarantee”; there is no stipulation that a replacement will be provided after a certain number of repairsUnder the RPA, a replacement would only be authorized if the covered product is deemed un-repairable due to unavailability of functional parts or technical information; Mr*** washer was never deemed as such and the last service call was completed on August 16, 2016, approximately three months ago. Furthermore, the notes from that service order indicate that the washer was working properly when the technician examined it; no repair was neededDue to the fact that the extended coverage has expired, neither a covered repair nor a replacement will be provided. As this decision is commensurate to the expired status of Mr*** RPA, we ask that this matter be closed We appreciate the opportunity to address this matter. Sincerely, Melissa *** Regulatory Complaints Specialist
February 14,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the quality of the Craftsman
jeans and his request for a refund
We apologize that Mr*** jeans failed to meet his expectations of longevityThe reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to failWe researched and the receipt that MrP*** provided is dated March 25, and he only purchased one pair of Craftsman jeans; not threeWe would like to note that Craftsman does not list a warranty on the jeansWe contacted MrP*** and informed him that his request to return the jeans is denied
However, as a goodwill gesture, we offered him $worth of reward pointsMrP*** requested credit for all pair of jeansHe mentioned that he did not have the receipt for the other pair of jeansWe advised him that we had researched his rewards account for the other receipt and they were not purchased anytime in which means that the other pairs are more than year old and his request was deniedMrP*** accepted the reward points offered for the pair of jeansThe points have been added to his account and will expire in one yearWith that being said, since we have addressed the issue brought forth in Mr*** complaint, we have closed our file
We apologize to MrP*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
April 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** ** *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding some recent
transactions We would first like to apologize for any misunderstandingAs clarification, we want to note that we can charge consumer’s credit card if they have received a credit they were not entitled toIn this case, Ms*** received a duplicate refund and then she used the points she had earned from her purchase even though the item had been returned and the system had not updated yetThe terms for Shop Your Way membership clearly note that the amount of a refund may be reduced by the negative balance eon a consumer’s SYWR account if goes into negative statusThat said, we have credited Ms*** account in the amount she asked for as a gesture of appreciation for her patronage and it should reflect within 3-business daysAccordingly, we have closed our file We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
March 24, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** *** * * *** *** *** *** We have completed the investigation of *** *** complaint regarding Sears Auto CenterFirst, we would like to apologize to *** *** for
failing his expectations in regard to a recent battery purchase. We do not take these matters lightly and we sincerely regret any inconvenience the misunderstanding regarding the return policy for batteries may have caused *** ***With that said, while batteries are not refundable, Auto Center Manager *** *** has agreed to provide *** *** with his requested refund, as a one-time courtesy. *** *** spoke with *** *** on March 24, 2016, and it is our understanding that he is satisfied with the offer of a refund*** *** will be returning to the auto center this Saturday to have the credit processed to his account. In the interim, since *** *** is receiving his requested resolution, we ask that this matter be closedAgain, we apologize to *** *** and we appreciate the opportunity to address this matterSincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
May 11,
Revdex.com
Attn: *** *** North Wabash Ave., Ste
Chicago, IL
Our File No: *** Your Revdex.com No: ***
Via: 1st Class US Postage
Via: Revdex.com Website
Dear Ms***
Thank you for contacting Sears Home Improvement Products (SHIP)
regarding your inquiry concerning the above-referenced fileThis letter serves as an update regarding Mr*** complaintWe ordered the screen for his kitchen window and had it shipped to Mr*** home, but it was bent at the bottomWe reordered the screen and we are currently waiting for the screen to be shipped directly from the manufacturerWe were informed the screen will ship to the Columbia office the week of May 15th, Once the screen is received in the warehouse, we will send a Sears rep out to install the screenWe apologize for the delays experienced thus far, and we will have this matter resolved very soon
If you have any questions or concerns, please contact me at *** * *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc* *** *** via 1st Class Regular Mail
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10980126, and find that this resolution is satisfactory to meSincerely, Amy ***
(The consumer indicated he/she ACCEPTED the response from the business.)
The repair was finally madeThank you for your assistance with thisMy hope is that Sears finds the technicians to honor their agreements in a timely manor
November 11,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** * *** *** * *** *** *** ***We have been unable to complete the investigation of *** *** *ebuttal to the response we provided regarding the problems she encountered with the delivery of her microwave/range combination. We have *** *** *ebuttal, and we do not find that she has brought any new information to her complaint. While we understand that she was dissatisfied with the delivery service she received, we are unable to resolve *** ***’ issue until we have the opportunity to discuss the matter with herRecovery Specialist *** *** made additional attempts to reach *** *** but was unable to make contact. As clarification, our records indicate that on October 8, *** *** was offered a $gift card for the delivery delay and she accepted the offer. Due to the additional delay, on October 14, *** *** was offered 100,Shop Your Way Reward points (equivalent to $100.00). However, *** *** declined the offer to receive the SYWR points. We regret that this incident occurred, but we can assure *** *** that her concerns have been forwarded to management for review so future problems of this nature can be averted. If *** *** would like to further discuss her concerns, she may contact Recovery Specialist *** *** ** *** *** ***. With that being said, since we have addressed the issues brought forth in *** ***’ complaint, we have closed our files.Again, we apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** *** *** *** *** *** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Jeff D A*** Dear *** *** We have completed our investigation of MrA*** complaint regarding his Sears Home Warranty We would first like to point out that *** ** *** Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of *** *** *** *** (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of MrA*** contract CCHS informed us the following: We spoke with MrsA*** and advised her we will reimburse her for the repair performed on the furnaceThe reimbursement will be $minus $deductible for a reimbursement of $We also advised MrsA*** she would be reimbursed for the washer repair at our cost in the amount of $ Since it is our understanding that MrA*** accepted this resolution we have closed this case We apologize to MrA*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** Vanessa.L.S***
October 11, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her online order experience and
request for a full refund We would first like to apologize for any inconvenience Ms*** may have experienced with this matterWe value her patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes, we forwarded this matter to Sears Detail Control CenterDCC confirmed that a refund had not yet been processedAccordingly, a full refund of $was issued today, October 11, 2016, on sales check number ***Ms*** credit should post to her account within to business days from todayAdditionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
John *** Jr
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Anthony ***
Complaint: ***
I am rejecting this response because:
all of this happened after filling this claim and I dont feel that it was handled correctly and was still met with hardships getting this issue "fixed"
Sincerely,
*** ***
June 20, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience and
request for a refund It is unfortunate that we failed Ms*** expectations as we value her patronageWe can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the order, we found that Sears Online issued a refund of $58.87- on June 13, 2017, under return receipt number *** Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have not fully completed our investigation of Ms*** complaint regarding her service experience We apologize
for the delay in responding to this complaintWe are currently waiting the completion of service for Ms*** washerA basket and tub cover assembly was ordered and are scheduled to be installed on July 5, We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** **
***Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Initial Business Response /* (1000, 6, 2015/08/12) */
Contact Name and Title:***
Contact Phone: XXX XXX XXXX XXXXX
August 12,
Nita Virghes
Revdex.com
North Wabash Ave., Ste#
Chicago, IL XXXXX
Re: XXXXXXXX - *** ***
Dear Ms.***
We have completed the investigation of Mr***'s complaint regarding his recent online order
After researching Mr***'s order, we found that he had previously been in contact with Online Solutions, Sears' escalated complaint departmentOnline Solutions processed a refund of $on July 28, 2015, under receipt number XXXXXXXXXXXXWe apologize for the delay in receiving the promised discount that was offeredAdditionally, we hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer serviceIn the interim, since the refund of $has been provided, we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation
Initial Consumer Rebuttal /* (2000, 8, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Sears has issued a refund as requested
March 17, 2017Revdex.comAttn: Nita ***North Wabash Ave., Ste2006Chicago, IL 60611Our File No: ***Revdex.com Case: #*** Giuseppe ***Via: Revdex.com WebsiteDear Ms***Thank you for contacting Sears Home Improvement Products (SHIP) regarding your inquiry concerning the
above-referenced fileThis letter serves as a follow up to my conversation with Mr*** on 03/15/On behalf of SHIP please know that we do value him as a customer and apologize for any frustrations or inconveniences he may have experiencedSHIP is dedicated to its customers and their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable mannerPer our conversation SHIP agrees to install the humidifier as contractedThe installation is scheduled for Monday, March 20th between 8:30-9:AM and will be done at no additional cost to Mr***.We appreciate the opportunity to address Mr*** concernsThank you for your time, effort and patience during the investigationIf you have any further questions or concerns, please contact me at 1-800-222-extension *** or via email at richard.***@searshomepro.com.Sincerely,Richard ***SHIP/HI Regulatory Complaint Specialistcc: Giuseppe *** via First Class Mail
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***I believe this resolution is the best that I will receive but it is not satisfactory, and I have therefore accepted it Sears proved themselves to be unhelpful throughout this process I plan never to purchase another appliance from Sears
March 4, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** Dear *** *** We have completed the investigation of Mr*** complaint regarding his dissatisfaction with our customer
service and failure to provide a refund for his tire It is unfortunate that we failed Mr*** expectations when he recently requested assistance from our Sears Auto CenterWe value his patronage and can understand his frustration with the events detailed in his complaintWe can assure Mr*** that his concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, we revealed that the issue Mr*** experienced was due to our system allowing us to create a separate record for his vehicle under his son’s name. This issue has been corrected and *** ***, Manager for Sears Auto Center ***, has invited Mr*** to return to receive a refund of $113.00. Mr*** is welcome to contact Mr*** directly at (*** ***. At his time, we can only reiterate that we truly regret any inconvenience Mr*** may have experienced We hope that in the future he will allow us an opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Mr*** comments and the requested resolution has been proposed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
November 23, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Walter *** - # *** Dear Ms***: We have completed the investigation of Mr*** complaint regarding his washer Upon receipt of Mr
*** complaint, we reviewed the notes within our service system regarding the washer in question. Our records show that Mr*** renewed his Repair Protection Agreement (RPA) on September 7, 2013, and the coverage expired on September 14, While Mr*** believes that he qualified for a replacement while the agreement was in effect, we would like to clarify that the RPA does not have a “No Lemon Guarantee”; there is no stipulation that a replacement will be provided after a certain number of repairsUnder the RPA, a replacement would only be authorized if the covered product is deemed un-repairable due to unavailability of functional parts or technical information; Mr*** washer was never deemed as such and the last service call was completed on August 16, 2016, approximately three months ago. Furthermore, the notes from that service order indicate that the washer was working properly when the technician examined it; no repair was neededDue to the fact that the extended coverage has expired, neither a covered repair nor a replacement will be provided. As this decision is commensurate to the expired status of Mr*** RPA, we ask that this matter be closed We appreciate the opportunity to address this matter. Sincerely, Melissa *** Regulatory Complaints Specialist
February 14,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the quality of the Craftsman
jeans and his request for a refund
We apologize that Mr*** jeans failed to meet his expectations of longevityThe reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to failWe researched and the receipt that MrP*** provided is dated March 25, and he only purchased one pair of Craftsman jeans; not threeWe would like to note that Craftsman does not list a warranty on the jeansWe contacted MrP*** and informed him that his request to return the jeans is denied
However, as a goodwill gesture, we offered him $worth of reward pointsMrP*** requested credit for all pair of jeansHe mentioned that he did not have the receipt for the other pair of jeansWe advised him that we had researched his rewards account for the other receipt and they were not purchased anytime in which means that the other pairs are more than year old and his request was deniedMrP*** accepted the reward points offered for the pair of jeansThe points have been added to his account and will expire in one yearWith that being said, since we have addressed the issue brought forth in Mr*** complaint, we have closed our file
We apologize to MrP*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
April 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** ** *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding some recent
transactions We would first like to apologize for any misunderstandingAs clarification, we want to note that we can charge consumer’s credit card if they have received a credit they were not entitled toIn this case, Ms*** received a duplicate refund and then she used the points she had earned from her purchase even though the item had been returned and the system had not updated yetThe terms for Shop Your Way membership clearly note that the amount of a refund may be reduced by the negative balance eon a consumer’s SYWR account if goes into negative statusThat said, we have credited Ms*** account in the amount she asked for as a gesture of appreciation for her patronage and it should reflect within 3-business daysAccordingly, we have closed our file We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
March 24, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** *** * * *** *** *** *** We have completed the investigation of *** *** complaint regarding Sears Auto CenterFirst, we would like to apologize to *** *** for
failing his expectations in regard to a recent battery purchase. We do not take these matters lightly and we sincerely regret any inconvenience the misunderstanding regarding the return policy for batteries may have caused *** ***With that said, while batteries are not refundable, Auto Center Manager *** *** has agreed to provide *** *** with his requested refund, as a one-time courtesy. *** *** spoke with *** *** on March 24, 2016, and it is our understanding that he is satisfied with the offer of a refund*** *** will be returning to the auto center this Saturday to have the credit processed to his account. In the interim, since *** *** is receiving his requested resolution, we ask that this matter be closedAgain, we apologize to *** *** and we appreciate the opportunity to address this matterSincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
May 11,
Revdex.com
Attn: *** *** North Wabash Ave., Ste
Chicago, IL
Our File No: *** Your Revdex.com No: ***
Via: 1st Class US Postage
Via: Revdex.com Website
Dear Ms***
Thank you for contacting Sears Home Improvement Products (SHIP)
regarding your inquiry concerning the above-referenced fileThis letter serves as an update regarding Mr*** complaintWe ordered the screen for his kitchen window and had it shipped to Mr*** home, but it was bent at the bottomWe reordered the screen and we are currently waiting for the screen to be shipped directly from the manufacturerWe were informed the screen will ship to the Columbia office the week of May 15th, Once the screen is received in the warehouse, we will send a Sears rep out to install the screenWe apologize for the delays experienced thus far, and we will have this matter resolved very soon
If you have any questions or concerns, please contact me at *** * *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc* *** *** via 1st Class Regular Mail
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10980126, and find that this resolution is satisfactory to meSincerely, Amy ***
(The consumer indicated he/she ACCEPTED the response from the business.)
The repair was finally madeThank you for your assistance with thisMy hope is that Sears finds the technicians to honor their agreements in a timely manor
November 11,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** * *** *** * *** *** *** ***We have been unable to complete the investigation of *** *** *ebuttal to the response we provided regarding the problems she encountered with the delivery of her microwave/range combination. We have *** *** *ebuttal, and we do not find that she has brought any new information to her complaint. While we understand that she was dissatisfied with the delivery service she received, we are unable to resolve *** ***’ issue until we have the opportunity to discuss the matter with herRecovery Specialist *** *** made additional attempts to reach *** *** but was unable to make contact. As clarification, our records indicate that on October 8, *** *** was offered a $gift card for the delivery delay and she accepted the offer. Due to the additional delay, on October 14, *** *** was offered 100,Shop Your Way Reward points (equivalent to $100.00). However, *** *** declined the offer to receive the SYWR points. We regret that this incident occurred, but we can assure *** *** that her concerns have been forwarded to management for review so future problems of this nature can be averted. If *** *** would like to further discuss her concerns, she may contact Recovery Specialist *** *** ** *** *** ***. With that being said, since we have addressed the issues brought forth in *** ***’ complaint, we have closed our files.Again, we apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** *** *** *** *** *** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Jeff D A*** Dear *** *** We have completed our investigation of MrA*** complaint regarding his Sears Home Warranty We would first like to point out that *** ** *** Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of *** *** *** *** (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of MrA*** contract CCHS informed us the following: We spoke with MrsA*** and advised her we will reimburse her for the repair performed on the furnaceThe reimbursement will be $minus $deductible for a reimbursement of $We also advised MrsA*** she would be reimbursed for the washer repair at our cost in the amount of $ Since it is our understanding that MrA*** accepted this resolution we have closed this case We apologize to MrA*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** Vanessa.L.S***
October 11, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her online order experience and
request for a full refund We would first like to apologize for any inconvenience Ms*** may have experienced with this matterWe value her patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes, we forwarded this matter to Sears Detail Control CenterDCC confirmed that a refund had not yet been processedAccordingly, a full refund of $was issued today, October 11, 2016, on sales check number ***Ms*** credit should post to her account within to business days from todayAdditionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
John *** Jr
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Anthony ***
Complaint: ***
I am rejecting this response because:
all of this happened after filling this claim and I dont feel that it was handled correctly and was still met with hardships getting this issue "fixed"
Sincerely,
*** ***
June 20, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience and
request for a refund It is unfortunate that we failed Ms*** expectations as we value her patronageWe can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the order, we found that Sears Online issued a refund of $58.87- on June 13, 2017, under return receipt number *** Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have not fully completed our investigation of Ms*** complaint regarding her service experience We apologize
for the delay in responding to this complaintWe are currently waiting the completion of service for Ms*** washerA basket and tub cover assembly was ordered and are scheduled to be installed on July 5, We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** **
***Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Initial Business Response /* (1000, 6, 2015/08/12) */
Contact Name and Title:***
Contact Phone: XXX XXX XXXX XXXXX
August 12,
Nita Virghes
Revdex.com
North Wabash Ave., Ste#
Chicago, IL XXXXX
Re: XXXXXXXX - *** ***
Dear Ms.***
We have completed the investigation of Mr***'s complaint regarding his recent online order
After researching Mr***'s order, we found that he had previously been in contact with Online Solutions, Sears' escalated complaint departmentOnline Solutions processed a refund of $on July 28, 2015, under receipt number XXXXXXXXXXXXWe apologize for the delay in receiving the promised discount that was offeredAdditionally, we hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer serviceIn the interim, since the refund of $has been provided, we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation
Initial Consumer Rebuttal /* (2000, 8, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Sears has issued a refund as requested
March 17, 2017Revdex.comAttn: Nita ***North Wabash Ave., Ste2006Chicago, IL 60611Our File No: ***Revdex.com Case: #*** Giuseppe ***Via: Revdex.com WebsiteDear Ms***Thank you for contacting Sears Home Improvement Products (SHIP) regarding your inquiry concerning the
above-referenced fileThis letter serves as a follow up to my conversation with Mr*** on 03/15/On behalf of SHIP please know that we do value him as a customer and apologize for any frustrations or inconveniences he may have experiencedSHIP is dedicated to its customers and their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable mannerPer our conversation SHIP agrees to install the humidifier as contractedThe installation is scheduled for Monday, March 20th between 8:30-9:AM and will be done at no additional cost to Mr***.We appreciate the opportunity to address Mr*** concernsThank you for your time, effort and patience during the investigationIf you have any further questions or concerns, please contact me at 1-800-222-extension *** or via email at richard.***@searshomepro.com.Sincerely,Richard ***SHIP/HI Regulatory Complaint Specialistcc: Giuseppe *** via First Class Mail
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***I believe this resolution is the best that I will receive but it is not satisfactory, and I have therefore accepted it Sears proved themselves to be unhelpful throughout this process I plan never to purchase another appliance from Sears
March 4, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** Dear *** *** We have completed the investigation of Mr*** complaint regarding his dissatisfaction with our customer
service and failure to provide a refund for his tire It is unfortunate that we failed Mr*** expectations when he recently requested assistance from our Sears Auto CenterWe value his patronage and can understand his frustration with the events detailed in his complaintWe can assure Mr*** that his concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, we revealed that the issue Mr*** experienced was due to our system allowing us to create a separate record for his vehicle under his son’s name. This issue has been corrected and *** ***, Manager for Sears Auto Center ***, has invited Mr*** to return to receive a refund of $113.00. Mr*** is welcome to contact Mr*** directly at (*** ***. At his time, we can only reiterate that we truly regret any inconvenience Mr*** may have experienced We hope that in the future he will allow us an opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Mr*** comments and the requested resolution has been proposed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***