Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThank you for *** *** request for the compensation for the spoiled foodI am waiting for the check payment within a few days and will acknowledge
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael ***
August 31,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the pair of her
refrigerator
We have reviewed Ms*** service history and apologize that the technician was unable to repair her refrigerator. We escalated Ms*** complaint to *** *** Territory Member Advocate Supervisor, who called Ms*** and discussed her concerns. Ms*** offered Ms*** a gift card for any inconveniences that she may have had to which she declined and stated that she didn’t want anything from Sears, nor did she want to deal with Sears any longer. That being said, because we have addressed Ms*** complaint, we respectfully request this complaint be closed
We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
January 9, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms* *** We have completed the investigation of Ms*** complaint regarding her recent online
order As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms*** placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms*** case, the order was fulfilled by *** *** *** ** *** *** *** *** North *** *** ** *** *** *** and telephone number *** ***We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms*** records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order we found that the item was in a held statusTherefore, Sears Online issued a full refund back to the original gift cards under return receipt number ***Additionally, we confirmed that each gift card has the original amounts of $on each gift cardIn closure, since a full refund has been provided, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I I am still waiting for them to repair my snowblower to its full operational capacity so until then please leave this file open otherwise they're not going to handle this properly I appreciate your due diligence and making sure that they rectify the situation that they supposed to do
I am rejecting this response because:
Sincerely,
Steven ***
Complaint: ***
I am rejecting this response because: bI have not received a refund yet I just checked my cc statement and nothing is showing up I am happy to close this once I can see proof of delivery of funds I also just emailed *** *** *** who has been very helpful and asked for an update
Sincerely,
*** ***
September 15,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Sydney ***
Dear Ms***,
We have completed the investigation of Ms***'s complaint regarding her online order
Chris *** District Manager for Unit 4598, provided the following response:
We were able to reach out to Ms*** via the store and walked through her concernsIt appears that the order she purchase via our store was delivered to a local MDO where they have been unable to locate the productThe store was able to process a full return to Ms*** and I left a voicemail for her regarding this matterWe will ensure that we have done everything to retain Ms*** as a Sears memberIn the interim, Ms*** has received a full credit from the storeShould Ms*** have any questions, she may contact our store directly at (480) *** We have noted Ms***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
January 18, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order
experience and request for a refund of the returned item It is unfortunate if we failed Ms*** expectations as we value her patronageWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After researching this matter, we found that Sears Online issue a refund on January 2, 2017, under return receipt *** for $Should Ms*** have any questions, she may email us directly at *** Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10931193, and find that this resolution is satisfactory to me
Sincerely,
Amy ***
December 30,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #*** * *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the problems she encountered when she returned
her washer and not receiving her refund in a timely basis
Firstly we would like to apologize for the inconvenience and disappointment that Ms*** may have experiencedWe want to assure Ms*** that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service furtherUpon receipt of Ms*** complaint we researched the order and case notes related to her return and refundAccording to our records, on October 17, Ms*** purchased a Whirlpool washer, a hose and a protection agreement; she was charged a total of $On November 2, the washer was exchanged for a *** washer and she was charged an additional $The *** washer was returned and she was issued a refund of $in the form of a bank checkOur records also indicated that on November 14, our contract department issued a refund in the amount of $in the form of a bank checkHowever, Ms*** called that she had not received the second checkThe refund check was cancelled and on December 21, our contract department re-issued the refund of $to her credit cardOn December 29, Ms*** confirmed that the credit had posted to her accountSince Ms*** was charged a total of $and we issued two refunds totaling $806.98, she is due an additional $credit
We have been in contact with Ms*** and have requested her credit card information in order to process the remaining refundOnce we receive this information we will complete the processSince our agreement with the Revdex.com restricts the length of time a complaint can remain openMs*** has our written commitment to refund the remaining $18.37, so we feel that keeping this case open during the interim is unwarrantedIf Ms*** issue is not resolved to her satisfaction, she can reopen it later even if the Revdex.com has closed it as resolvedWith that being said, we respectfully request this case be closed
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
November 8, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Danut *** - # *** Dear Ms***: We have completed our investigation of Mr***’s complaint regarding a
recent service call for his refrigerator It is unfortunate that we failed Mr***’s expectations when he recently contacted Sears Home Services to repair his refrigeratorWe value Mr***’s patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrationsAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service network. We do not take these matters lightly and we have forwarded Mr***’s concerns to the District Service Manager for review Upon receiving Mr***’s complaint, we contacted the local service unit for assistance. Delores *** with *** subsequently spoke with Mr*** and arranged for a follservice call. On October 21, 2106, a Sears technician re-examined Mr***’s refrigerator and found that the evaporator cover and water filter housing needed to be replacedThe parts were ordered and subsequently installed on November 3, 2016. The parts were originally scheduled to be installed on October 28, 2016, but the technician could not arrive before Mr*** had to leave, so the appointment had to be rescheduled. As a conciliatory gesture, we have processed a credit in the amount of $to Mr*** American Express account ending in ***This is the same amount that Mr*** paid for the Master Protection Agreement (MPA), since he indicated that he felt he was pushed into buying the coverage. In other words, Mr*** has been provided with one-year of extended coverage for his refrigerator at no costWith that said, since we have completed the repair to Mr***’s refrigerator, albeit later than expected, and issued the aforementioned refund, we ask that this matter be closed We apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Christal B***
June 8,
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mrs*** complaint regarding her dissatisfaction with our
customer service concerning her Kmart layaway purchase It is unfortunate that we failed Mrs*** expectations when she recently used Kmart layawayWe value her patronage and can understand her frustration with the events detailed in her complaintWe regret that this incident occurred, and we can assure MrsW*** that her concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, we revealed that MrsW*** was assisted by Executive Member Services and provided with a 30% discount as an apology for her experience. At this time, we can only reiterate that we regret any inconvenience she may have experienced We hope that in the future MrsW*** will allow us an opportunity to provide her with the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Mrs*** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
March 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** ** *** *** *** *** We have completed the investigation of *** *** complaint regarding his non-receipt of a rebate
We would first like to apologize for any inconvenience *** *** may have experienced with this matterWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted. We reached out to *** *** via email and offered to send the rebate to him in the form of a check which he agreed toWe processed a check today March 8, 2016, for $which will arrive in the mail within to business daysFor *** *** records the receipt number is ***Additionally, we hope that in the future *** *** will allow us another opportunity to provide him with a better example of customer serviceIn the interim, we have noted *** *** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ryan ***
February 4,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding incorrect parts
received for his generator
We have received Mr*** complaint and apologize that the incorrect parts were received when trying to repair his generator. We would like to note that Mr*** has been in contact with *** ***s in our Executive Member Support team. Ms*** has agreed to refund Mr*** $under salescheck# *** The check will be received within 7-business days to the address listed on this complaint. That being said, because Ms*** has provided Mr*** with an agreed upon resolution, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
September 21,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #94567621-Kenneth ***
Dear Ms***:
We have completed the investigation of Mr*** complaint regarding a recent store visit
According to our records, Mr
*** poke with a representative from our Executive Office after he filed complaintIt seems that this was misunderstanding on the part of the assistant manager that interacted with Mr***He was under the impression that gift cards could not be purchased with a credit cardThe store manager, Justin ***, has taken appropriate action to ensure that this does not happen againWe appreciate Mr*** patronage and apologize for what happenedIf Mr*** still has any further concerns, he may contact Justin during business hours at (940* ***Accordingly, we have closed our file
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Sears Holdings Corporation
(512) ***
Tammie.***@searshc.com
January 10, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re* *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order
experience and request for a refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms*** placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms*** case, the order was fulfilled by *** located at *** *** *** **., Richmond TX ***, Email: *** and telephone number (*** *** We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms*** records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the complaint filed, we sent an email correspondence to the seller *** on Ms*** behalf* replied on January 9, 2017, apologizing for the inconvenience and advising that they will be providing a return label to Ms*** within the next hours to return the item backShould Ms*** have any further questions, she may contact Fast Media or Sears via email at ***In closure, we respectfully ask to have this matter closed, pending Ms*** return We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Patti ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThank you for *** *** request for the compensation for the spoiled foodI am waiting for the check payment within a few days and will acknowledge
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael ***
August 31,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the pair of her
refrigerator
We have reviewed Ms*** service history and apologize that the technician was unable to repair her refrigerator. We escalated Ms*** complaint to *** *** Territory Member Advocate Supervisor, who called Ms*** and discussed her concerns. Ms*** offered Ms*** a gift card for any inconveniences that she may have had to which she declined and stated that she didn’t want anything from Sears, nor did she want to deal with Sears any longer. That being said, because we have addressed Ms*** complaint, we respectfully request this complaint be closed
We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
January 9, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms* *** We have completed the investigation of Ms*** complaint regarding her recent online
order As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms*** placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms*** case, the order was fulfilled by *** *** *** ** *** *** *** *** North *** *** ** *** *** *** and telephone number *** ***We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms*** records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order we found that the item was in a held statusTherefore, Sears Online issued a full refund back to the original gift cards under return receipt number ***Additionally, we confirmed that each gift card has the original amounts of $on each gift cardIn closure, since a full refund has been provided, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I I am still waiting for them to repair my snowblower to its full operational capacity so until then please leave this file open otherwise they're not going to handle this properly I appreciate your due diligence and making sure that they rectify the situation that they supposed to do
I am rejecting this response because:
Sincerely,
Steven ***
Complaint: ***
I am rejecting this response because: bI have not received a refund yet I just checked my cc statement and nothing is showing up I am happy to close this once I can see proof of delivery of funds I also just emailed *** *** *** who has been very helpful and asked for an update
Sincerely,
*** ***
September 15,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Sydney ***
Dear Ms***,
We have completed the investigation of Ms***'s complaint regarding her online order
Chris *** District Manager for Unit 4598, provided the following response:
We were able to reach out to Ms*** via the store and walked through her concernsIt appears that the order she purchase via our store was delivered to a local MDO where they have been unable to locate the productThe store was able to process a full return to Ms*** and I left a voicemail for her regarding this matterWe will ensure that we have done everything to retain Ms*** as a Sears memberIn the interim, Ms*** has received a full credit from the storeShould Ms*** have any questions, she may contact our store directly at (480) *** We have noted Ms***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
January 18, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order
experience and request for a refund of the returned item It is unfortunate if we failed Ms*** expectations as we value her patronageWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After researching this matter, we found that Sears Online issue a refund on January 2, 2017, under return receipt *** for $Should Ms*** have any questions, she may email us directly at *** Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10931193, and find that this resolution is satisfactory to me
Sincerely,
Amy ***
December 30,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #*** * *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the problems she encountered when she returned
her washer and not receiving her refund in a timely basis
Firstly we would like to apologize for the inconvenience and disappointment that Ms*** may have experiencedWe want to assure Ms*** that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service furtherUpon receipt of Ms*** complaint we researched the order and case notes related to her return and refundAccording to our records, on October 17, Ms*** purchased a Whirlpool washer, a hose and a protection agreement; she was charged a total of $On November 2, the washer was exchanged for a *** washer and she was charged an additional $The *** washer was returned and she was issued a refund of $in the form of a bank checkOur records also indicated that on November 14, our contract department issued a refund in the amount of $in the form of a bank checkHowever, Ms*** called that she had not received the second checkThe refund check was cancelled and on December 21, our contract department re-issued the refund of $to her credit cardOn December 29, Ms*** confirmed that the credit had posted to her accountSince Ms*** was charged a total of $and we issued two refunds totaling $806.98, she is due an additional $credit
We have been in contact with Ms*** and have requested her credit card information in order to process the remaining refundOnce we receive this information we will complete the processSince our agreement with the Revdex.com restricts the length of time a complaint can remain openMs*** has our written commitment to refund the remaining $18.37, so we feel that keeping this case open during the interim is unwarrantedIf Ms*** issue is not resolved to her satisfaction, she can reopen it later even if the Revdex.com has closed it as resolvedWith that being said, we respectfully request this case be closed
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
November 8, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Danut *** - # *** Dear Ms***: We have completed our investigation of Mr***’s complaint regarding a
recent service call for his refrigerator It is unfortunate that we failed Mr***’s expectations when he recently contacted Sears Home Services to repair his refrigeratorWe value Mr***’s patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrationsAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service network. We do not take these matters lightly and we have forwarded Mr***’s concerns to the District Service Manager for review Upon receiving Mr***’s complaint, we contacted the local service unit for assistance. Delores *** with *** subsequently spoke with Mr*** and arranged for a follservice call. On October 21, 2106, a Sears technician re-examined Mr***’s refrigerator and found that the evaporator cover and water filter housing needed to be replacedThe parts were ordered and subsequently installed on November 3, 2016. The parts were originally scheduled to be installed on October 28, 2016, but the technician could not arrive before Mr*** had to leave, so the appointment had to be rescheduled. As a conciliatory gesture, we have processed a credit in the amount of $to Mr*** American Express account ending in ***This is the same amount that Mr*** paid for the Master Protection Agreement (MPA), since he indicated that he felt he was pushed into buying the coverage. In other words, Mr*** has been provided with one-year of extended coverage for his refrigerator at no costWith that said, since we have completed the repair to Mr***’s refrigerator, albeit later than expected, and issued the aforementioned refund, we ask that this matter be closed We apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Christal B***
June 8,
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mrs*** complaint regarding her dissatisfaction with our
customer service concerning her Kmart layaway purchase It is unfortunate that we failed Mrs*** expectations when she recently used Kmart layawayWe value her patronage and can understand her frustration with the events detailed in her complaintWe regret that this incident occurred, and we can assure MrsW*** that her concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, we revealed that MrsW*** was assisted by Executive Member Services and provided with a 30% discount as an apology for her experience. At this time, we can only reiterate that we regret any inconvenience she may have experienced We hope that in the future MrsW*** will allow us an opportunity to provide her with the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Mrs*** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that they are being fair!
March 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** ** *** *** *** *** We have completed the investigation of *** *** complaint regarding his non-receipt of a rebate
We would first like to apologize for any inconvenience *** *** may have experienced with this matterWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted. We reached out to *** *** via email and offered to send the rebate to him in the form of a check which he agreed toWe processed a check today March 8, 2016, for $which will arrive in the mail within to business daysFor *** *** records the receipt number is ***Additionally, we hope that in the future *** *** will allow us another opportunity to provide him with a better example of customer serviceIn the interim, we have noted *** *** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ryan ***
February 4,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding incorrect parts
received for his generator
We have received Mr*** complaint and apologize that the incorrect parts were received when trying to repair his generator. We would like to note that Mr*** has been in contact with *** ***s in our Executive Member Support team. Ms*** has agreed to refund Mr*** $under salescheck# *** The check will be received within 7-business days to the address listed on this complaint. That being said, because Ms*** has provided Mr*** with an agreed upon resolution, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
September 21,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #94567621-Kenneth ***
Dear Ms***:
We have completed the investigation of Mr*** complaint regarding a recent store visit
According to our records, Mr
*** poke with a representative from our Executive Office after he filed complaintIt seems that this was misunderstanding on the part of the assistant manager that interacted with Mr***He was under the impression that gift cards could not be purchased with a credit cardThe store manager, Justin ***, has taken appropriate action to ensure that this does not happen againWe appreciate Mr*** patronage and apologize for what happenedIf Mr*** still has any further concerns, he may contact Justin during business hours at (940* ***Accordingly, we have closed our file
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Sears Holdings Corporation
(512) ***
Tammie.***@searshc.com
January 10, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re* *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order
* replied on January 9, 2017, apologizing for the inconvenience and advising that they will be providing a return label to Ms*** within the next hours to return the item backShould Ms*** have any further questions, she may contact Fast Media or Sears via email at ***In closure, we respectfully ask to have this matter closed, pending Ms*** return We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
experience and request for a refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms*** placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms*** case, the order was fulfilled by *** located at *** *** *** **., Richmond TX ***, Email: *** and telephone number (*** *** We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms*** records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the complaint filed, we sent an email correspondence to the seller *** on Ms*** behalf
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Patti ***