October 27,
Nita ***
Revdex.com
North Wabash Ave., Ste***
Chicago, IL
Re: # - Cheryl ***
Dear Ms
***:
We have completed our investigation of Ms*** complaint regarding services on her free standing ice maker
After reviewing the service history and discussing the issue with Ms*** we authorized her for a replacement of the free standing ice maker under the terms of her Master Protection Agreement (MPA)She has been provided with the necessary information to select a new free standing ice maker, and she has my direct contact information in the event that she requires further assistanceAt this time, since it was our understanding that this resolution met with Ms*** approval, we have closed our file
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
Vanessa.L.***@searshc.com
March 2, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: William *** - # *** Dear Ms*** We have not completed the investigation of Mr*** complaint regarding his range Mr*** is currently out of town and will not return until March 9, 2017. Once he returns, we will schedule a technician to install a new cook top and igniterDue to the time constraints, we are submitting this pending letter to advise you of our intentions and to request additional time to address this matter. We are confident that the repairs will resolve the issues with Mr*** range, but we ask that this case remain open, pending the completion of Mr*** repair. Thank you for your patience Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: ***
September 3,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: ***
Dear Ms.***
We have completed our
investigation Mr***'s complaint regarding his dissatisfaction with Sears Home Services
First, we would like to apologize to Mr*** for failing his expectations in regard to the repair of his washerAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe appreciate the opportunity to address the customer service (repair) issues outlined within Mr***'s complaint, so that future problems can be averted
After reviewing Mr***'s complaint, our office authorized a replacement under Mr***'s Master Protection Agreement (MPA)Mr*** subsequently selected a new washer on September 1, 2015, and is scheduled for delivery on September 4, Once the new washer is delivered, the remaining Master Protection Agreement (MPA) coverage will transfer to the new unitLastly, our office submitted a laundry reimbursement request for Mr*** on September 3, 2015, in the amount of $Mr*** can expect to receive the check within the next two weeksSince an equitable resolution has been provided for Mr***, we ask that this matter be closed
Again, we apologize to Mr*** and we appreciate the opportunity to address this matter
Sincerely,
***
Regulatory Complaints Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You Revdex.com,
I am pleased with the final outcome and Sears Holdings efforts to resolve the issue
Once I contacted the Revdex.com, the replacement warranty portion of the Master Protection Agreement moved forward very quicklyI feel the Revdex.com was instrumental in achieving the terms I have accepted
We are back up and running and the new washer appears to function as it should
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Roger L***
May 18, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his refrigerator with multiple repairs
and his request for an exchange We would first like to apologize for any inconvenience Mr*** experienced with his refrigeratorAfter reviewing the service history, we authorized a replacement within the original amount paidOur records show that delivery was completed on May 11, Additionally, we hope that in the future Mr*** will allow us another opportunity to provide him with the type of customer service that we have built our reputation uponIn the interim, since the replacement has been received, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Contact Name and Title: MELISSA ***
August 3,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: Luther *** - # 945***
Dear Ms***:
We have completed our investigation Mr***' complaint regarding his dissatisfaction
with Sears Home Services
First, we would like to apologize to Mr*** for failing his expectations in regard to the repair of his refrigeratorAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Mr***' concerns to the District Service Manager and Routing Manager for further reviewWe appreciate the opportunity to address the customer service/scheduling issues outlined within Mr***' complaint, so that future problems can be avertedOn July 31, 2015, the technician returned to Mr***' home to install a new UV drier; completing the repairAgain, we sincerely regret any inconvenience Mr*** may have experienced due to the delay in repairing his refrigerator and as a conciliatory gesture, we have extended the MPA coverage on his refrigerator for six months; the MPA now expires on January 3, With that said, since we have completed the repair to Mr***' refrigerator, albeit later than expected, and documented his concerns with the repair process, we ask to have this matter closed
Again, we apologize to Mr*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** * *** Dear *** *** We have completed the investigation of *** *** complaint regarding the delivery of a washer and dryer purchased from Sears ***
***, Operations Manager from the Clearwater Sears, provided the following response: We have processed a refund in the amount of $which was credited back to *** *** Sears card ending in *** Typically a credit to a credit card will post to the account within 3-business dayAdditionally, a bank check in the amount of $to reimburse *** *** for the *** truck rental has been processed and should be received at his home in the next 10-daysWithin his complaint *** *** also requests $for his timeWhile we apologize to *** *** for the issues that occurred surrounding his delivery, Sears does not reimburse for lost timeSince we have noted the actions taken in regards to *** *** complaint, we ask that this complaint remain closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - George A *** Dear Ms***: We have completed our investigation of Mr***’ complaint regarding service for his tractor It is unfortunate that we
failed Mr***’ expectations when he recently scheduled a tractor repairWe value Mr***’ patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, but we can assure Mr*** that his concerns have been forwarded to management for review so future problems of this nature can be averted. We did complete the repairs needed on the tractor and although Sears no longer sharpens blades we did install an new set of blades to his tractor at no cost for customer satisfaction reasonsWe respectfully ask that this matter be closed, since we have repaired Mr***’ tractor and noted his candid feedback We apologize to Mr***’ on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation ***-***-*** direct Vanessa.L.***@searshc.com
May 30, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and request for a refund It is unfortunate that we failed Ms*** expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that Ms*** had previously been in contact with (EMS) Executive Member Support group, Sears escalated complaint teamEMS was able to issue the remaining refund for the non-receipt of the merchandise orderedFor Ms*** records the refund of $was issued under return receipt number *** on April 29, On May 18, 2017, a refund of $was issued under receipt number *** Finally, a refund of $was issued under receipt number *** Additionally, we hope that in the future *** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
May 25, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint
regarding a recent order According to our records, Ms*** received a full refund on May 23, We want to apologize for the delay and inconvenience Ms*** may have experienced as a resultThat said, we respectfully ask that this matter be considered closed since Ms*** has been made whole with the issuance of her refundWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***
Replaced ??? you mean I had to Buy a NEW one because sears didn't do anything and I was a week with out of a fridge and I have kids in my house that need to eat every day! WOW that's Sears for you!Complaint: ***
I am rejecting this response because:
Sincerely,
Lydia ***
Complaint: ***
I am rejecting this response because: Had I been made aware up front that sweat causes the console to go out, I wouldn't have never purchased the pro-form treadmillEvery time I work out I sweat which most people doIt was suggested by the technician to put a towel over the console to prevent sweat from getting on the console; I should not have to place a towel over a treadmill in order to keep it operating properlyIt's obvious, this is very poor quality of a treadmillAlso, I actually tried placing a towel over the treadmill and with movement of the treadmill and me on it working out, the towel constantly falls off and I have to constantly put the towel back on the treadmill; I should not have to do this when I am working out to prevent my console from going outAny decent merchant will honor my request to return the treadmill based on the circumstances. The technician also recommended I keep the power switch off when I am not using the treadmill to prevent the controller from going back out; This suppose to be a new treadmill; I am very disappointed in the quality of this treadmill and do not want itHad the merchant had a sign up that buyer beware if sweat get on the treadmill, the console would go out, I wouldn't have never purchased it; There was no sign that says this treadmill is not water/sweat resistance, had it been a sign that said that before I purchased the treadmill, I wouldn't have purchase it. I am still seeking the monies for the downtime of this treadmillIt takes the techtwo weeks at a time to come out when I only have had the treadmill for a month & two weeksI am so requesting that Sears come and get this treadmill and refund my sears master card back for the total price of the treadmill
Sincerely,
Jojo ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
James T***
May 24, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** *** ** *** Dear *** *** We have completed the investigation of
Mr*** complaint regarding his grill Per Mr*** request, we have sent a set of burners to his home free of chargeAccording to our tracking information, they were delivered on May 14, We sincerely apologize for any inconvenience Mr*** may have experienced as a result of this issueIn light of the aforementioned information, we respectfully ask that this matter be considered closed Again, we apologize to MrPallotolo and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
November 24, 2015*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL 60611*** ***
*** * *** ***
*** *** ***We have completed the investigation of *** ***
complaint regarding her recent online order.It is unfortunate that we failed
*** ***
expectations when she did not receive her online order and her non-receipt of a
refundWe regret that this incident occurred, and we can assure *** *** that
her concerns have been forwarded to management for review so that future
problems of this nature can be avertedAfter contacting her local Kmart Store
Manager *** *** with unit *** he was able to locate the order and
cancel it today November 24, *** *** can expect to receive a refund
back to her account within 3-business days Additionally, we hope that in the future *** *** will allow us another opportunity to provide her with a better
example of customer service that we have built our reputation uponShould *** *** have any questions, she may contact the store directly at *** ***In the interim, we have noted *** *** concerns and respectfully
ask to have this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** ***Regulatory Complaint SpecialistSears Holdings Corporation
January 9, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding a recent
service call for her washer It is unfortunate that we failed Ms*** expectations when she recently contacted Sears Home Services to repair her washerWe value Ms*** patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrationsWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** After reviewing the notes in Ms*** service order, my office authorized a replacement washer under her Master Protection Agreement (MPA). Ms*** was sent an email on January 6, 2017, and advised that she has $to use towards the purchase of a new washer from Sears. Our records show that she selected a new washer that same day and she is expecting delivery of the new unit on January 10, 2107. Upon delivery, we will ensure that the remaining MPA coverage transfers to the new washer to provide extended coverage until November 10, 2017; the manufacturer’s warranty will run a full year from the date of delivery. In the interim, since we are providing Ms*** with her requested resolution, we ask that this matter be closed We apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***ALSO: Since you all will not do anything else to the countertops then we will have to say this matter is taken care of Not to our standards and I am sure if it were your home you would feel the same Only until it happens to you all, then you will understand You at the Revdex.com are suppose to help the consumer that has been wronged and instead you help the big business and it will never change I am saddened to hear this and we will have to pay for something we do not like an will have to be replaced with another company I will not say anything good about Sears Home Improvement if asked They should stick to appliances and nothing else We would like to have our incentive given to us so we can purchase our appliances SYWR(points expire days) Amount is $3, Thank you for your quick response in this matter
Initial Business Response /* (1000, 11, 2015/10/22) */
October 22,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***
Dear Ms***
We have completed the investigation of Mrs.*** complaint regarding
her Sears Auto Center experience
It is unfortunate that we failed Mrs.*** expectations when she recently visited our Sears Auto CenterWe value her patronage and can understand her frustration with the events detailed in her complaintWhile we feel the incident she described was likely the result of an innocent oversight by our technician, we can assure Mrs.*** that we do not take such issues lightlyHer concerns have been forwarded to management for review so that future problems of this nature can be avertedWe truly regret any inconvenience Mrs.*** may have experienced and hope that in the future she will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe respectfully ask to have this matter closed, since we have forwarded Mrs.*** comments to the appropriate parties and no further resolution was requested
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX ExtXXXXX
Initial Consumer Rebuttal /* (2000, 13, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
January 30, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** rebuttal In the interest of resolving this issue, we have credited Mr*** account in the amount he requestedWe want to note that we cannot guarantee that these sorts of accommodations would be made in the futureRegardless, we have granted Mr*** request; therefore, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Specialist, Regulatory Complaints *** *** ***
October 27,
Nita ***
Revdex.com
North Wabash Ave., Ste***
Chicago, IL
Re: # - Cheryl ***
Dear Ms
***:
We have completed our investigation of Ms*** complaint regarding services on her free standing ice maker
After reviewing the service history and discussing the issue with Ms*** we authorized her for a replacement of the free standing ice maker under the terms of her Master Protection Agreement (MPA)She has been provided with the necessary information to select a new free standing ice maker, and she has my direct contact information in the event that she requires further assistanceAt this time, since it was our understanding that this resolution met with Ms*** approval, we have closed our file
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
Vanessa.L.***@searshc.com
March 2, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: William *** - # *** Dear Ms*** We have not completed the investigation of Mr*** complaint regarding his range Mr*** is currently out of town and will not return until March 9, 2017. Once he returns, we will schedule a technician to install a new cook top and igniterDue to the time constraints, we are submitting this pending letter to advise you of our intentions and to request additional time to address this matter. We are confident that the repairs will resolve the issues with Mr*** range, but we ask that this case remain open, pending the completion of Mr*** repair. Thank you for your patience Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: ***
September 3,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: ***
Dear Ms.***
We have completed our
investigation Mr***'s complaint regarding his dissatisfaction with Sears Home Services
First, we would like to apologize to Mr*** for failing his expectations in regard to the repair of his washerAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe appreciate the opportunity to address the customer service (repair) issues outlined within Mr***'s complaint, so that future problems can be averted
After reviewing Mr***'s complaint, our office authorized a replacement under Mr***'s Master Protection Agreement (MPA)Mr*** subsequently selected a new washer on September 1, 2015, and is scheduled for delivery on September 4, Once the new washer is delivered, the remaining Master Protection Agreement (MPA) coverage will transfer to the new unitLastly, our office submitted a laundry reimbursement request for Mr*** on September 3, 2015, in the amount of $Mr*** can expect to receive the check within the next two weeksSince an equitable resolution has been provided for Mr***, we ask that this matter be closed
Again, we apologize to Mr*** and we appreciate the opportunity to address this matter
Sincerely,
***
Regulatory Complaints Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You Revdex.com,
I am pleased with the final outcome and Sears Holdings efforts to resolve the issue
Once I contacted the Revdex.com, the replacement warranty portion of the Master Protection Agreement moved forward very quicklyI feel the Revdex.com was instrumental in achieving the terms I have accepted
We are back up and running and the new washer appears to function as it should
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Roger L***
May 18, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his refrigerator with multiple repairs
and his request for an exchange We would first like to apologize for any inconvenience Mr*** experienced with his refrigeratorAfter reviewing the service history, we authorized a replacement within the original amount paidOur records show that delivery was completed on May 11, Additionally, we hope that in the future Mr*** will allow us another opportunity to provide him with the type of customer service that we have built our reputation uponIn the interim, since the replacement has been received, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Contact Name and Title: MELISSA ***
August 3,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: Luther *** - # 945***
Dear Ms***:
We have completed our investigation Mr***' complaint regarding his dissatisfaction
with Sears Home Services
First, we would like to apologize to Mr*** for failing his expectations in regard to the repair of his refrigeratorAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Mr***' concerns to the District Service Manager and Routing Manager for further reviewWe appreciate the opportunity to address the customer service/scheduling issues outlined within Mr***' complaint, so that future problems can be avertedOn July 31, 2015, the technician returned to Mr***' home to install a new UV drier; completing the repairAgain, we sincerely regret any inconvenience Mr*** may have experienced due to the delay in repairing his refrigerator and as a conciliatory gesture, we have extended the MPA coverage on his refrigerator for six months; the MPA now expires on January 3, With that said, since we have completed the repair to Mr***' refrigerator, albeit later than expected, and documented his concerns with the repair process, we ask to have this matter closed
Again, we apologize to Mr*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** * *** Dear *** *** We have completed the investigation of *** *** complaint regarding the delivery of a washer and dryer purchased from Sears ***
***, Operations Manager from the Clearwater Sears, provided the following response: We have processed a refund in the amount of $which was credited back to *** *** Sears card ending in *** Typically a credit to a credit card will post to the account within 3-business dayAdditionally, a bank check in the amount of $to reimburse *** *** for the *** truck rental has been processed and should be received at his home in the next 10-daysWithin his complaint *** *** also requests $for his timeWhile we apologize to *** *** for the issues that occurred surrounding his delivery, Sears does not reimburse for lost timeSince we have noted the actions taken in regards to *** *** complaint, we ask that this complaint remain closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund has been issued to credit card as requested
Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - George A *** Dear Ms***: We have completed our investigation of Mr***’ complaint regarding service for his tractor It is unfortunate that we
failed Mr***’ expectations when he recently scheduled a tractor repairWe value Mr***’ patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, but we can assure Mr*** that his concerns have been forwarded to management for review so future problems of this nature can be averted. We did complete the repairs needed on the tractor and although Sears no longer sharpens blades we did install an new set of blades to his tractor at no cost for customer satisfaction reasonsWe respectfully ask that this matter be closed, since we have repaired Mr***’ tractor and noted his candid feedback We apologize to Mr***’ on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation ***-***-*** direct Vanessa.L.***@searshc.com
May 30, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and request for a refund It is unfortunate that we failed Ms*** expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that Ms*** had previously been in contact with (EMS) Executive Member Support group, Sears escalated complaint teamEMS was able to issue the remaining refund for the non-receipt of the merchandise orderedFor Ms*** records the refund of $was issued under return receipt number *** on April 29, On May 18, 2017, a refund of $was issued under receipt number *** Finally, a refund of $was issued under receipt number *** Additionally, we hope that in the future *** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
May 25, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint
regarding a recent order According to our records, Ms*** received a full refund on May 23, We want to apologize for the delay and inconvenience Ms*** may have experienced as a resultThat said, we respectfully ask that this matter be considered closed since Ms*** has been made whole with the issuance of her refundWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***
Replaced ??? you mean I had to Buy a NEW one because sears didn't do anything and I was a week with out of a fridge and I have kids in my house that need to eat every day! WOW that's Sears for you!Complaint: ***
I am rejecting this response because:
Sincerely,
Lydia ***
Complaint: ***
I am rejecting this response because: Had I been made aware up front that sweat causes the console to go out, I wouldn't have never purchased the pro-form treadmillEvery time I work out I sweat which most people doIt was suggested by the technician to put a towel over the console to prevent sweat from getting on the console; I should not have to place a towel over a treadmill in order to keep it operating properlyIt's obvious, this is very poor quality of a treadmillAlso, I actually tried placing a towel over the treadmill and with movement of the treadmill and me on it working out, the towel constantly falls off and I have to constantly put the towel back on the treadmill; I should not have to do this when I am working out to prevent my console from going outAny decent merchant will honor my request to return the treadmill based on the circumstances. The technician also recommended I keep the power switch off when I am not using the treadmill to prevent the controller from going back out; This suppose to be a new treadmill; I am very disappointed in the quality of this treadmill and do not want itHad the merchant had a sign up that buyer beware if sweat get on the treadmill, the console would go out, I wouldn't have never purchased it; There was no sign that says this treadmill is not water/sweat resistance, had it been a sign that said that before I purchased the treadmill, I wouldn't have purchase it. I am still seeking the monies for the downtime of this treadmillIt takes the techtwo weeks at a time to come out when I only have had the treadmill for a month & two weeksI am so requesting that Sears come and get this treadmill and refund my sears master card back for the total price of the treadmill
Sincerely,
Jojo ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
James T***
May 24, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** *** ** *** Dear *** *** We have completed the investigation of
Mr*** complaint regarding his grill Per Mr*** request, we have sent a set of burners to his home free of chargeAccording to our tracking information, they were delivered on May 14, We sincerely apologize for any inconvenience Mr*** may have experienced as a result of this issueIn light of the aforementioned information, we respectfully ask that this matter be considered closed Again, we apologize to MrPallotolo and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
November 24, 2015*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL 60611*** ***
*** * *** ***
*** *** ***We have completed the investigation of *** ***
complaint regarding her recent online order.It is unfortunate that we failed
*** ***
expectations when she did not receive her online order and her non-receipt of a
refundWe regret that this incident occurred, and we can assure *** *** that
her concerns have been forwarded to management for review so that future
problems of this nature can be avertedAfter contacting her local Kmart Store
Manager *** *** with unit *** he was able to locate the order and
cancel it today November 24, *** *** can expect to receive a refund
back to her account within 3-business days Additionally, we hope that in the future *** *** will allow us another opportunity to provide her with a better
example of customer service that we have built our reputation uponShould *** *** have any questions, she may contact the store directly at *** ***In the interim, we have noted *** *** concerns and respectfully
ask to have this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** ***Regulatory Complaint SpecialistSears Holdings Corporation
January 9, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding a recent
service call for her washer It is unfortunate that we failed Ms*** expectations when she recently contacted Sears Home Services to repair her washerWe value Ms*** patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrationsWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** After reviewing the notes in Ms*** service order, my office authorized a replacement washer under her Master Protection Agreement (MPA). Ms*** was sent an email on January 6, 2017, and advised that she has $to use towards the purchase of a new washer from Sears. Our records show that she selected a new washer that same day and she is expecting delivery of the new unit on January 10, 2107. Upon delivery, we will ensure that the remaining MPA coverage transfers to the new washer to provide extended coverage until November 10, 2017; the manufacturer’s warranty will run a full year from the date of delivery. In the interim, since we are providing Ms*** with her requested resolution, we ask that this matter be closed We apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***ALSO: Since you all will not do anything else to the countertops then we will have to say this matter is taken care of Not to our standards and I am sure if it were your home you would feel the same Only until it happens to you all, then you will understand You at the Revdex.com are suppose to help the consumer that has been wronged and instead you help the big business and it will never change I am saddened to hear this and we will have to pay for something we do not like an will have to be replaced with another company I will not say anything good about Sears Home Improvement if asked They should stick to appliances and nothing else We would like to have our incentive given to us so we can purchase our appliances SYWR(points expire days) Amount is $3, Thank you for your quick response in this matter
Initial Business Response /* (1000, 11, 2015/10/22) */
October 22,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***
Dear Ms***
We have completed the investigation of Mrs.*** complaint regarding
her Sears Auto Center experience
It is unfortunate that we failed Mrs.*** expectations when she recently visited our Sears Auto CenterWe value her patronage and can understand her frustration with the events detailed in her complaintWhile we feel the incident she described was likely the result of an innocent oversight by our technician, we can assure Mrs.*** that we do not take such issues lightlyHer concerns have been forwarded to management for review so that future problems of this nature can be avertedWe truly regret any inconvenience Mrs.*** may have experienced and hope that in the future she will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe respectfully ask to have this matter closed, since we have forwarded Mrs.*** comments to the appropriate parties and no further resolution was requested
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX ExtXXXXX
Initial Consumer Rebuttal /* (2000, 13, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
January 30, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** rebuttal In the interest of resolving this issue, we have credited Mr*** account in the amount he requestedWe want to note that we cannot guarantee that these sorts of accommodations would be made in the futureRegardless, we have granted Mr*** request; therefore, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Specialist, Regulatory Complaints *** *** ***