Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and would like to note for the record, that Sears was not contacted for service to my washer. They were specifically contacted to clean my air ducts and dryer vent. There are still screws missing from my HVAC and there is no sticker/label to note their attempt at service to the HVAC. Although it is noted that I am to receive a refund, I have not received it yet. I assume it will be noted on my next credit card statement. I did complete the requested form and returned it to Sears.I am dissatisfied with their attempt and understand that a refund of the actual costs incurred is the quickest way to be "made whole."Upon receiving the actual refund, I will find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Ann M***
March 25,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
*** *** ***
We have completed the investigation of *** *** complaint regarding his recent visit to one of our auto
centers
Upon receiving *** *** complaint, we escalated his concerns to *** *** Auto Center Manager of store* *** Ms*** contacted Mr*** and agreed to refund him the cost of the rotors in the amount of $40.36. That being said, because we are in the process of refunding Mr*** for an agreed upon resolution, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
February 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and request to receive a replacement nook It is unfortunate that we failed Ms*** expectations when she recently placed an online order for store pickupWe value Ms*** patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that Sears Online issued a full refund of $back to Ms*** *** account ending in *** on February 20, For Ms*** records the return receipt number is ***Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
February 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his recent online order experience
and request for a refund Upon receipt of this complaint, we researched the order and contact the seller, *** to address this matterThe seller replied advising that this matter had been resolved according to an email they received from Mr*** on February 11, Mr*** stated that the representatives from *** Support had told him the computer was too outdated and could not be updated any furtherHowever, Mr*** friend who owns a security company and sets up computers confirmed that that the computer could in fact be updatedMr*** friend was able to update the computer and it now works fineMr*** stated that he was misinformed by *** and that he is satisfied with the computer and wishes to dismiss the complaint filedTherefore, we respectfully ask to have this matter closed, since the computer has been updated and is in good working order We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I am rejecting this response because: The model listed is not the comparable replacement according to every sales representative we have spoken toWhen giving SEARS sales representatives the information for our current refrigerator they all pinpoint the model we are asking forThe model the claims department has stated as the replacement model is a dual freezer and we have a dual refrigeratorOur ice maker is also a slim ice maker and in the door, not in the main section of the fridgeSeveral Sears employees have called to explain thisWhile you show that SEARS determines.the price allotted, it also states that a replacement will be given with COMPARABLE FEATURESA dual freezer is not comparable to a dual refrigerator, and a bulky ice maker is not comparable to a slim one in the doorI do not understand why every other sears employee finds the model requested as the comparable model yet the claims department does notI would be happy to provide information for the employees that have reached out to your department regarding this issue.
Sincerely,
David ***
December 9, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Janelle *** - # *** Dear MsVirghes: We have completed our investigation of Ms*** complaint regarding her refrigerator First, we
would like to apologize to Ms*** for failing her expectations in regard to her refrigerator Upon researching Ms*** complaint, we found that she was previously assisted by our escalated customer service group, Executive Member Services (EMS Our records that EMS authorized Ms*** an in-warranty exchange and that she received a new refrigerator on November 3, 2017. With that said, since we have documented Ms*** concerns and we have confirmed that she received a new refrigerator that meets with her approval, we have closed our file Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
August 29,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #945***-Lori ***
Dear Ms***:
We have completed the investigation of Ms*** complaint
As clarification, Iconix manufactures the *** Boxer
merchandise for Kmart so any issues with *** Boxer branded items should be directed to Kmart, which is part of Sears Holdings CorporationThat said, we value our consumer's feedback and we can assure Ms*** that this information will be forwarded to the appropriate partiesWe want to apologize to Ms*** for any inconvenience she may have experienced as a result of this issue and a check for the $in question was sent to her home address on August 9, In light of the aforementioned information, we respectfully ask that this matter be considered closed
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Sears Holdings Corporation
(512) ***
Tammie.***@searshc.com
December 15, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: James HM*** - # *** Dear MsV*** We have completed our investigation of MrM*** complaint regarding the charge for a recent service
call It is regrettable that we failed MrM*** expectations when he recently contacted scheduled service through Sears Home ServicesWe value MrM*** patronage and we appreciate his valuable feedback, as we do not take these matters lightly. We sincerely apologize to M*** for any inconvenience we may have caused Upon researching MrM*** complaint, we located the documentation that he provided to Customer Solutions to prove that he had been charged twice. As it is clear that a billing error has occurred, we have processed a refund for $to MrM*** *** account ending in *** MrM*** should see a credit post to his account in the next seven to ten business daysWith that said, since we have documented MrM*** concerns with the repair process and we have processed the aforementioned refund, we ask that this matter be closed Again, we apologize to MrM*** and we appreciate the opportunity to address this matter Sincerely, Melissa L*** Regulatory Complaints Specialist
Initial Business Response /* (1000, 5, 2015/04/13) */
***
***
***
***
***
***
We have completed the investigation of* complaint regarding a
refund from Sears
*** Sears Hometown and Outlet, District Sales Manager provided the following response:
An issue with our point of sale system would not allow us to properly credit *** for the purchase of the compressor noted in his complaintWe were able to provide *** with a cash refund when he was in the store on Friday, April 10, On behalf of Sears Holdings Corporation, I would like to apologize to *** for the issues surrounding our inability to properly credit his accountSince it is my understanding that *** was satisfied with receiving a full cash refund, we ask that this complaint be closed
We apologize to *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
***
***
***
***
***
April 28,
Revdex.com
Attn: *** ***
North Wabash Ave., Ste
Chicago, IL
Our File No* ***
Revdex.com Case #: *** ***
Via: Revdex.com Website
Dear Ms***
Thank you for contacting Sears Home Improvement Products (SHIP) regarding your inquiry concerning the above-referenced fileWe appreciate the opportunity to address the customer's concernSHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable manner
An appointment was scheduled and completed on 4/23/The service technician did not find anything wrong with the unit and reported that everything was workingMr*** confirmed with me that everything is ok and if he has any future concerns he will let us know
At this time, we respectfully request that you close your fileOn behalf of SHIP please know that we value Mr*** as a customer and apologize for any frustrations or inconveniences he may have experiencedIf you have any questions or concerns, please contact me at *** * *** ** *** *** ** ***
Sincerely,
*** ***
SHIP/HI Regulatory Complaint Specialist
cc* *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Augusto M***
Initial Business Response /* (1000, 6, 2015/09/24) */
Contact Name and Title: ***
Contact Phone: XXX XXX XXXX XXXXX
September 24,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL XXXXX
Re:***
Dear
Ms.***
We have completed the investigation of Ms***'s complaint regarding her recent online order
We would first like to apologize for any inconvenience Ms*** may have experienced with her recent online store pickup orderAfter reviewing the complaint filed and the online order notes, we reached out to the local Sears store for assistanceStore General Manager *** advised that he had the mail bank check voided and contacted Ms*** to advise her of thisAdditionally, Mr.*** left a message asking that Ms*** return to the store for a cash refundShould Ms*** have any further questions or concerns, she may contact the store directly at (XXX) XXX-XXXXWith that said, we hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer serviceIn the interim, we have noted Ms***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation
Initial Consumer Rebuttal /* (2000, 8, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This complaint was initiated on 9/Finally on 9/17, after speaking to additional people, I had someone agree to send me a checkI tried to cash that check, and was told it was an invalid checkOn 9/18, someone called and said I can come into store and get a refund on my cardFinally, today 9/24, the refund was applied to my card only due to my consistent contacting of this company every single day via chat & customer service numberThe matter is resolved as I have received my money back, but your store is incredibly flawed if it takes days and nearly representatives for a refund
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** message regarding the authorization to replace his dishwasherMr*** notes in his rebuttal that the $provided to replace his dishwasher falls short on what it cost himWe disagree, in reviewing the initial salescheck; the dishwasher cost was $after credits and discountsSears is covering the cost of haul away of the old unit and installation of the replacement dishwasherThat said, we are not providing any additional funds as we have provided enough to replace the unitThat said our file remains closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
May 23, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent
purchases. In regard to Ms*** refrigerator purchase, she already received a $discount, free delivery, a 15% credit and $worth of Shop Your Way rewards pointsThere was not a promotion for an additional 20% ofcording to our records, the refrigerator has not yet been deliveredWe are willing to give Ms*** an additional 5% to make the 20% she claims she was due, but we will not be able to grant an additional 20% on top of what she has already receivedIf this is not acceptable to Ms*** we can cancel her transaction including the delivery of the refrigerator and a refund will be issued for what she paid. As far as the range is concerned, Ms*** was given free delivery for this item and nothing is mentioned about changing the fuel when this service is describedIn fact, during the checkout process, when you click on “what to expect with standard delivery” the screen says: “What this service includes - Item(s) will be delivered to room of choice - Item(s) will not be removed from carton, setup, assembled or installed - Haulaway of old unit will be provided if haulaway is purchased on the same order” As you can see, nothing is mentioned about converting the connection or hooking up to liquid propane, which is what Ms*** wantedPropane conversion/ connection is not a service we offer and even if it were, installation service was not selected or paid forDespite this fact, we are willing to provide Ms*** with a $credit as a courtesyShould Ms*** decide to accept either offer, I can be reached via email at *** during business hoursThis offer is only valid for days from the date of this letter; after that, it will be null and voidOtherwise, since we are unable to provide what Ms*** was seeking due to the aforementioned reasons, but we have proposed alternatives as a courtesy, we respectfully ask that this matter be considered closed Again, we apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I have spoken to *** *** and the Washer in question that will replace ours is not **, which fine. Sears did a good job in resolving this complaint and I am grateful for this being resolved without further action. I have attached washer we want to replace our with - should it require a small payment above the $credit I was offered - we will pay it.*** *** was very nice and professional and got to the bottom of this problem
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886597, and find that this resolution is satisfactory to me
Sincerely,
Jene ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Debra B***
May 13,
Revdex.com
Attn: Nita ***
North Wabash Ave- Ste***
Chicago, IL
Our File No: 18***
Revdex.com File No: 94***/***
Via: Revdex.com website
Dear Ms***,
This letter serves to confirm that Sears Home Improvement Products (SHIP)
has been in contact with Mrand Mrs***Our local Phoenix office is having the installer, *** Construction, visit the ***s' home tomorrow to inspect the windows and make sure that all matters are addressedOnce I have spoken to Mrand Mrs*** next week I will update your office accordingly
Thank you for your time, effort and patience during the investigation processIf you have any questions or concerns, please contact me directly at 800-*** extension *** or via email at Liz.***@searshomepro.com
Sincerely,
Liz ***
SHIP/HI Regulatory Complaint Specialist
cc: Mrand Mrs***
Complaint: ***
I am rejecting this response because: Return policy is not clearly posted as Sears statesTheir return policy was listed on receipts and that is no longer true eitherI don't need them to make an exception but I do want other customers to beware before considering purchasing from themAdditionally, Sears has refused items that were purchased online and returned within weeks to a storeThis business is ripping customers off and I will never purchase any item from them in the future. Consumers should be aware!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and would like to note for the record, that Sears was not contacted for service to my washer. They were specifically contacted to clean my air ducts and dryer vent. There are still screws missing from my HVAC and there is no sticker/label to note their attempt at service to the HVAC. Although it is noted that I am to receive a refund, I have not received it yet. I assume it will be noted on my next credit card statement. I did complete the requested form and returned it to Sears.I am dissatisfied with their attempt and understand that a refund of the actual costs incurred is the quickest way to be "made whole."Upon receiving the actual refund, I will find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Ann M***
March 25,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
*** *** ***
We have completed the investigation of *** *** complaint regarding his recent visit to one of our auto
centers
Upon receiving *** *** complaint, we escalated his concerns to *** *** Auto Center Manager of store* *** Ms*** contacted Mr*** and agreed to refund him the cost of the rotors in the amount of $40.36. That being said, because we are in the process of refunding Mr*** for an agreed upon resolution, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
February 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and request to receive a replacement nook It is unfortunate that we failed Ms*** expectations when she recently placed an online order for store pickupWe value Ms*** patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that Sears Online issued a full refund of $back to Ms*** *** account ending in *** on February 20, For Ms*** records the return receipt number is ***Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
February 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his recent online order experience
and request for a refund Upon receipt of this complaint, we researched the order and contact the seller, *** to address this matterThe seller replied advising that this matter had been resolved according to an email they received from Mr*** on February 11, Mr*** stated that the representatives from *** Support had told him the computer was too outdated and could not be updated any furtherHowever, Mr*** friend who owns a security company and sets up computers confirmed that that the computer could in fact be updatedMr*** friend was able to update the computer and it now works fineMr*** stated that he was misinformed by *** and that he is satisfied with the computer and wishes to dismiss the complaint filedTherefore, we respectfully ask to have this matter closed, since the computer has been updated and is in good working order We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I am rejecting this response because: The model listed is not the comparable replacement according to every sales representative we have spoken toWhen giving SEARS sales representatives the information for our current refrigerator they all pinpoint the model we are asking forThe model the claims department has stated as the replacement model is a dual freezer and we have a dual refrigeratorOur ice maker is also a slim ice maker and in the door, not in the main section of the fridgeSeveral Sears employees have called to explain thisWhile you show that SEARS determines.the price allotted, it also states that a replacement will be given with COMPARABLE FEATURESA dual freezer is not comparable to a dual refrigerator, and a bulky ice maker is not comparable to a slim one in the doorI do not understand why every other sears employee finds the model requested as the comparable model yet the claims department does notI would be happy to provide information for the employees that have reached out to your department regarding this issue.
Sincerely,
David ***
December 9, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Janelle *** - # *** Dear MsVirghes: We have completed our investigation of Ms*** complaint regarding her refrigerator First, we
would like to apologize to Ms*** for failing her expectations in regard to her refrigerator Upon researching Ms*** complaint, we found that she was previously assisted by our escalated customer service group, Executive Member Services (EMS Our records that EMS authorized Ms*** an in-warranty exchange and that she received a new refrigerator on November 3, 2017. With that said, since we have documented Ms*** concerns and we have confirmed that she received a new refrigerator that meets with her approval, we have closed our file Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
August 29,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #945***-Lori ***
Dear Ms***:
We have completed the investigation of Ms*** complaint
As clarification, Iconix manufactures the *** Boxer
merchandise for Kmart so any issues with *** Boxer branded items should be directed to Kmart, which is part of Sears Holdings CorporationThat said, we value our consumer's feedback and we can assure Ms*** that this information will be forwarded to the appropriate partiesWe want to apologize to Ms*** for any inconvenience she may have experienced as a result of this issue and a check for the $in question was sent to her home address on August 9, In light of the aforementioned information, we respectfully ask that this matter be considered closed
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Sears Holdings Corporation
(512) ***
Tammie.***@searshc.com
December 15, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: James HM*** - # *** Dear MsV*** We have completed our investigation of MrM*** complaint regarding the charge for a recent service
call It is regrettable that we failed MrM*** expectations when he recently contacted scheduled service through Sears Home ServicesWe value MrM*** patronage and we appreciate his valuable feedback, as we do not take these matters lightly. We sincerely apologize to M*** for any inconvenience we may have caused Upon researching MrM*** complaint, we located the documentation that he provided to Customer Solutions to prove that he had been charged twice. As it is clear that a billing error has occurred, we have processed a refund for $to MrM*** *** account ending in *** MrM*** should see a credit post to his account in the next seven to ten business daysWith that said, since we have documented MrM*** concerns with the repair process and we have processed the aforementioned refund, we ask that this matter be closed Again, we apologize to MrM*** and we appreciate the opportunity to address this matter Sincerely, Melissa L*** Regulatory Complaints Specialist
Initial Business Response /* (1000, 5, 2015/04/13) */
* complaint regarding a
***
***
***
***
***
***
We have completed the investigation of
refund from Sears
*** Sears Hometown and Outlet, District Sales Manager provided the following response:
An issue with our point of sale system would not allow us to properly credit *** for the purchase of the compressor noted in his complaintWe were able to provide *** with a cash refund when he was in the store on Friday, April 10, On behalf of Sears Holdings Corporation, I would like to apologize to *** for the issues surrounding our inability to properly credit his accountSince it is my understanding that *** was satisfied with receiving a full cash refund, we ask that this complaint be closed
We apologize to *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
***
***
***
***
***
April 28,
Revdex.com
Attn: *** ***
North Wabash Ave., Ste
Chicago, IL
Our File No* ***
Revdex.com Case #: *** ***
Via: Revdex.com Website
Dear Ms***
Thank you for contacting Sears Home Improvement Products (SHIP) regarding your inquiry concerning the above-referenced fileWe appreciate the opportunity to address the customer's concernSHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable manner
An appointment was scheduled and completed on 4/23/The service technician did not find anything wrong with the unit and reported that everything was workingMr*** confirmed with me that everything is ok and if he has any future concerns he will let us know
At this time, we respectfully request that you close your fileOn behalf of SHIP please know that we value Mr*** as a customer and apologize for any frustrations or inconveniences he may have experiencedIf you have any questions or concerns, please contact me at *** * *** ** *** *** ** ***
Sincerely,
*** ***
SHIP/HI Regulatory Complaint Specialist
cc* *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Augusto M***
Initial Business Response /* (1000, 6, 2015/09/24) */
Contact Name and Title: ***
Contact Phone: XXX XXX XXXX XXXXX
September 24,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL XXXXX
Re:***
Dear
Ms.***
We have completed the investigation of Ms***'s complaint regarding her recent online order
We would first like to apologize for any inconvenience Ms*** may have experienced with her recent online store pickup orderAfter reviewing the complaint filed and the online order notes, we reached out to the local Sears store for assistanceStore General Manager *** advised that he had the mail bank check voided and contacted Ms*** to advise her of thisAdditionally, Mr.*** left a message asking that Ms*** return to the store for a cash refundShould Ms*** have any further questions or concerns, she may contact the store directly at (XXX) XXX-XXXXWith that said, we hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer serviceIn the interim, we have noted Ms***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation
Initial Consumer Rebuttal /* (2000, 8, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This complaint was initiated on 9/Finally on 9/17, after speaking to additional people, I had someone agree to send me a checkI tried to cash that check, and was told it was an invalid checkOn 9/18, someone called and said I can come into store and get a refund on my cardFinally, today 9/24, the refund was applied to my card only due to my consistent contacting of this company every single day via chat & customer service numberThe matter is resolved as I have received my money back, but your store is incredibly flawed if it takes days and nearly representatives for a refund
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** message regarding the authorization to replace his dishwasherMr*** notes in his rebuttal that the $provided to replace his dishwasher falls short on what it cost himWe disagree, in reviewing the initial salescheck; the dishwasher cost was $after credits and discountsSears is covering the cost of haul away of the old unit and installation of the replacement dishwasherThat said, we are not providing any additional funds as we have provided enough to replace the unitThat said our file remains closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
May 23, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent
cording to our records, the refrigerator has not yet been deliveredWe are willing to give Ms*** an additional 5% to make the 20% she claims she was due, but we will not be able to grant an additional 20% on top of what she has already receivedIf this is not acceptable to Ms*** we can cancel her transaction including the delivery of the refrigerator and a refund will be issued for what she paid. As far as the range is concerned, Ms*** was given free delivery for this item and nothing is mentioned about changing the fuel when this service is describedIn fact, during the checkout process, when you click on “what to expect with standard delivery” the screen says: “What this service includes - Item(s) will be delivered to room of choice - Item(s) will not be removed from carton, setup, assembled or installed - Haulaway of old unit will be provided if haulaway is purchased on the same order” As you can see, nothing is mentioned about converting the connection or hooking up to liquid propane, which is what Ms*** wantedPropane conversion/ connection is not a service we offer and even if it were, installation service was not selected or paid forDespite this fact, we are willing to provide Ms*** with a $credit as a courtesyShould Ms*** decide to accept either offer, I can be reached via email at *** during business hoursThis offer is only valid for days from the date of this letter; after that, it will be null and voidOtherwise, since we are unable to provide what Ms*** was seeking due to the aforementioned reasons, but we have proposed alternatives as a courtesy, we respectfully ask that this matter be considered closed Again, we apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***
purchases. In regard to Ms*** refrigerator purchase, she already received a $discount, free delivery, a 15% credit and $worth of Shop Your Way rewards pointsThere was not a promotion for an additional 20% of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I have spoken to *** *** and the Washer in question that will replace ours is not **, which fine. Sears did a good job in resolving this complaint and I am grateful for this being resolved without further action. I have attached washer we want to replace our with - should it require a small payment above the $credit I was offered - we will pay it.*** *** was very nice and professional and got to the bottom of this problem
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886597, and find that this resolution is satisfactory to me
Sincerely,
Jene ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Debra B***
May 13,
Revdex.com
Attn: Nita ***
North Wabash Ave- Ste***
Chicago, IL
Our File No: 18***
Revdex.com File No: 94***/***
Via: Revdex.com website
Dear Ms***,
This letter serves to confirm that Sears Home Improvement Products (SHIP)
has been in contact with Mrand Mrs***Our local Phoenix office is having the installer, *** Construction, visit the ***s' home tomorrow to inspect the windows and make sure that all matters are addressedOnce I have spoken to Mrand Mrs*** next week I will update your office accordingly
Thank you for your time, effort and patience during the investigation processIf you have any questions or concerns, please contact me directly at 800-*** extension *** or via email at Liz.***@searshomepro.com
Sincerely,
Liz ***
SHIP/HI Regulatory Complaint Specialist
cc: Mrand Mrs***
Complaint: ***
I am rejecting this response because: Return policy is not clearly posted as Sears statesTheir return policy was listed on receipts and that is no longer true eitherI don't need them to make an exception but I do want other customers to beware before considering purchasing from themAdditionally, Sears has refused items that were purchased online and returned within weeks to a storeThis business is ripping customers off and I will never purchase any item from them in the future. Consumers should be aware!
Sincerely,
*** ***