[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted]
Dear [redacted]
We have completed the investigation of Mr. [redacted] complaint regarding his tractor.
We...
have reviewed Mr. [redacted] complaint and apologize that his mower has failed sooner than expected. Because the tractor is so new and already experiencing issues, our offices have agreed to replace the tractor. We have rung exchange salescheck# [redacted] and delivery has been scheduled for Monday, June 27, 2016. That being said, because we have provided Mr. [redacted] with his requested resolution, we respectfully request this complaint be closed.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
September 19, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] [redacted] Dear Ms. V[redacted] We have reviewed Ms. V[redacted] rebuttal complaint to the response provided and her request for an additional credit. We have reviewed Ms. V[redacted] rebuttal, and would like to clarify that the amount that has been provided already included the sales tax refund of $114.10. However, to resolve this matter we have decided to process the adjustment amount of $120.00 as stated in Ms. V[redacted] rebuttal complaint. The credit of $120.00 will post to her [redacted]Card account within 3 to 5 business days from today’s date or September 26, 017. Since we have honored Ms. V[redacted] request, we have closed our file. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
July 11, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding Sears Home Services. First, we...
would like to apologize to Ms. [redacted] for failing her expectations in regard to the repair of her refrigerator. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms. [redacted]. A Sears technician examined Ms. [redacted] refrigerator on July 6, 2016. Once he discussed his findings with the District Manager, a replacement refrigerator was approved. After researching the features of Ms. [redacted] current refrigerator, it was determined that $2,399.99 would provide her with a comparable unit under her Master Protection Agreement (MPA). Ms. [redacted] selected a new refrigerator on July 9, 2016, and will receive the unit when it becomes available from the warehouse. With that said, since we are providing Ms. [redacted] with her requested resolution, we ask that this matter be closed. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
Complaint: [redacted]
I am rejecting this response because:After being told this several times before. I would like to wait to receive my funds before closing the case! I do appreciate your generous response unfortunately I come to feel that's not enough from all the lies and run around I've been told in the past in regards to my purchase up until my refund. Please understand my concern and know once my refund has been received all matters and issues will be resolved and closed
Sincerely,
[redacted]
July 12, 2016
Revdex.com
Attn: [redacted] 330 North Wabash Ave., Ste 2006
Chicago, IL 60611
Our File No: [redacted] Revdex.com Case #: [redacted] Via: [redacted]
Dear Ms. [redacted]
This letter serves to provide you an update regarding Ms. [redacted]...
concerns regarding the communication about her HVAC job. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We apologize for any inconvenience Ms. [redacted] may have experienced. Furthermore, we have completed the installation the HVAC unit.
During my correspondence with Ms. [redacted], she has advised me that the unit is making some kind of noise. I am corresponding with the Long Island office and the customer in regards to scheduling a service and additionally, complete the permit. I will update you accordingly.
If you have any questions or concerns, please contact me at [redacted] or via email at [redacted]
Sincerely,
[redacted] SHIP/HI Regulatory Complaint Specialist
cc: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Michael C[redacted]
Complaint: [redacted]
I am rejecting this response because: it has now been three weeks since we brought the defective mower back for repair. I received a voicemail on 7/1/16 stating the mower was supposed to be ready by 7/6 but there is a delay and it will take longer. no info on how much longer. if the mower isn't back in my possession completely fixed by 7/8/16. I don't want it back.ss
November 11, 2015Nita [redacted]Revdex.com330 North
Wabash Ave, Ste. #2006Chicago,
IL 60611Re: #94571984 – Tina Marie [redacted]Dear Ms. [redacted]:We have completed the investigation of Mrs. [redacted]’s
complaint regarding her request for a refund for an installation kit. Kathy [redacted], Customer Service Representative for Sears
installation Services, has provided the following response:Upon receipt of Mrs. [redacted]’s rebuttal I left a second
voicemail message for Mrs. [redacted] to explain that a check in the amount of
$20.00 was processed and mailed to her at the address she provided for
delivery. Mrs. [redacted] was advised that
she should expect her check to arrive within approximately14 business days of
my call. If Mrs. [redacted] still requires assistance, she is welcome
to contact me directly at (407) 677-3010.
We ask to have this matter closed since the requested resolution has
been provided.We apologize to Mrs. [redacted] for this issue and appreciate
the opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns.Sincerely,Nicki [redacted]Regulatory Complaint Specialist1-800-762-3049 Ext. 87741
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Iris [redacted]
(The consumer indicated he/she ACCEPTED the response from the business.)
It was our decision to accept Sears' offer due to the age of our machine. Sears' representative [redacted]as very professional and understanding.
February 24, 2016 [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her inability to cease receiving...
promotional emails from one of Sears Holdings Corporation’s companies or loyalty programs. As clarification, we do have different promotional emails for many of our businesses, including sears.com, kmart.com, and craftsman.com, and while all of those emails have unsubscribe links, those apply just to the emails sent by that specific business. To make matters more confusing, we also have emails that are generated by our Shop Your Way Reward (SYWR) program, and those do not have the same unsubscribe feature. This is because there are ramifications that result from not having a valid email address associated with this member reward program and we want to make sure a customer is aware of this before having it removed. Specifically, accounts that do not have a valid email address cannot accrue “bonus” points. These are special promotional awards that are above the ones earned on every dollar spent. Additionally, without a valid email address a consumer would not be alerted in advance prior to the expiration of any points earned. For this reason, the consumer can either update their profile indicating how often they would like to be emailed, and what types of emails they would like to receive or they can contact us directly to make that request or to have their email address removed from their account. A SYWR email might have information at the bottom like this: “*Members earn points on qualifying purchases, excluding sales taxes and other fees. Subject to full program terms available at [redacted]. Must remain opted-in to receiving promotional emails from Shop Your Way Rewards? to earn bonus points. Bonus points are inclusive of, and not in addition to, any base points earned on qualifying purchases. When bonus point offers are combined, total points earned will be less than the combined point totals for each individual offer. See [redacted] for details. If you believe you received this email in error, contact us at Shop Your Way Rewards?, [redacted] where our helpful staff will verify your enrollment in our rewards program.” Or it might have information like this: The email you have received is from Shop Your Way Rewards?. Click the "Unsubscribe" button to stop receiving this email.By unsubscribing from Shop Your Way Rewards promotional emails, you will no longer be a Bonus Member, eligible for Bonus Point Offers (2X, 5X, 10X, etc.) in store and online.” We also want to stress that after a request to unsubscribe has been submitted, it can take up to 10 days before the email address has been completely purged from all of our systems. While it does not usually take that many days, that is how many we are allowed to take if necessary. With that said, in Ms. [redacted] case, we discovered there was an actual problem with our vendor that sends out our promotional emails. Our records reflected that she did in fact unsubscribe and that the request went through successfully. However, we found that one single program set up by the vendor the end of December, had resulted in reactivation emails that were initially checked against the unsubscribe on the first email, but not on subsequent ones. This does mean that we inadvertently sent Ms. [redacted] emails that we did not intend to send her. After the error was identified it took us a little while to have it corrected, but as of February 17, 2016, we have been assured by our vendor that the issue has now been addressed; so at this point Ms. [redacted] should not receive any further emails. If in fact she does, I would ask her to forward them to me at [redacted] so that we can determine where they are coming from. Lastly, because Ms. [redacted] was instrumental in helping us identify this system issue by sending us her valuable feedback, we would like to send her a gift card for $50.00 as an expression of our appreciation and also as an apology for the frustration this issue may have caused her. We were hesitant though in emailing or calling her with this offer considering the prior contacts we had made that led to this complaint. If she would like to have us send this to her via regular mail (takes about 2-3 weeks to arrive) she is welcome to email me at the address referenced above or call me at [redacted]. In the interim, since we were able to identify the issue that was causing the emails to be sent, and it is our understanding they have now been stopped, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,[redacted]Team Manager, Regulatory ComplaintsDirect Dial [redacted]
April 4, 2016
[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611
[redacted]
We have completed our investigation of [redacted] complaint regarding her dissatisfaction with the quality of the brake work performed...
on her vehicle; and the poor customer service. Firstly we would like to apologize for the inconvenience and disappointment that [redacted] may have experienced. We want to assure [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. Manager [redacted] made multiple attempts to contact [redacted] and left voicemails with his contact information. For customer satisfaction, we feel that a fair agreement would be to issue [redacted] a refund of $ 227.76 for the brake work. If [redacted] would like to accept our offer, she can contact Auto Center Manager [redacted] at ([redacted] on or before April 25, 2016. With that being said, since we have addressed the issue brought forth in [redacted] complaint, we have closed our file. Again, we apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,
[redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We greatly appreciate your help and consider the matter closed.
Sincerely,
[redacted]
February 17, 2018 Nita VirghesRevdex.com330 North Wabash Ave., Ste. #2006Chicago, IL ...
60611 �...⇄ Re: # [redacted] – Donna [redacted] Dear Ms. [redacted]: We have completed the investigation of Ms. [redacted] complaint regarding her refrigerator repair. Upon receipt of Ms. [redacted] complaint, she was contacted by Heather [redacted], her Executive Member Support (EMS) case manager. They discussed the multiple repairs to the refrigerator and that wires were sticking out after the last repair. Another technician was then sent out on January 18, 2018 and when Heather followed up with Ms. [redacted] a few days later, she confirmed the issue had been remedied. The technician also felt that the refrigerator door needed to be replaced but this further repair was declined by Ms. [redacted]. If Ms. [redacted] should have any further concerns regarding this matter, she can contact Heather [redacted] directly at [redacted] Ext ** or via email at Heather.[redacted]@searshc.com. In the interim, since we confirmed her refrigerator is in working order, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Robert [redacted]REGULATORY SPECIALIST, Regulatory ComplaintsTell us why here...
Complaint: [redacted]
I am rejecting this response because: While I did receive a refund, my main concern was Sears not upholding a written contract with a customer. They had a contract stating they would provide complete services for X amount of money. Then they did not provide the contracted services, expected me to pay above the contracted amount to get the services done, and were completely unresponsive in resolving the problem. Then it took 3 weeks to get a refund - which was their end decision. Upholding a contract should matter. I still maintain that they didn't provide the services they contracted for - they are in breach of contract. Future customers should be made aware that these issues happen when dealing with Sears.
Sincerely,
Derek [redacted]
February 10, 2017
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: # 11948738 – Natalia [redacted]
Dear Ms. [redacted]:
We have not fully completed our investigation of Ms. [redacted]’s complaint because she is disputing a charge by Kmart on her...
debit card that occurred when the register froze that resulted in an incomplete purchase transaction.
We apologize for the delay in responding to this complaint. We contacted Ms. [redacted] and she stated that she used two separate debit cards for the transaction. She stated that she was refunded by her bank on one of the debit cards; however, she had not received the $20 refund on the second debit card. We researched the credit card numbers through our system. We informed Ms. [redacted] that there was no charge history listed for January 19, 2017. Ms. [redacted] provided bank documentation confirming a $20 charge from Kmart that posted on January 19, 2017.
We forwarded this matter to the Store Manager to issue Ms. [redacted] a $20 refund and are currently awaiting their response. We are committed to providing a fair and equitable resolution and ask that Ms. [redacted] allow us ten business days to complete the process. In the interim, should Ms. [redacted] have any questions, she may contact me directly at [redacted].
We apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Matilda [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted] direct
Matilda.[redacted]@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Yes, they have issued my full refund as well as the 50.00 in point rewards. Thank you for your assistance.
Sincerely,
[redacted]
Nita [redacted]
Revdex.com
330 North Wabash Ave, Ste. #2006
Chicago, IL 60611
Re: #[redacted] – Kimberly [redacted]
Dear Ms. [redacted]:
We have been unable to complete the investigation of Ms. [redacted]’s complaint regarding...
her recent visit to one of our auto centers.
Upon receiving Ms. [redacted]’s complaint, we escalated her concerns to Bylent [redacted], Auto Center Manager of store# 6413. My [redacted] has attempted to reach Ms. [redacted] via telephone and I has left contact information on his voicemail; however, at this time she has not responded. We are unable to resolve Ms. [redacted]’s issue until we have the opportunity to discuss the matter with her. She may contact Mr. [redacted] at [redacted] at her earliest convenience if she still requires assistance with her issue. In the interim, we will consider Ms. [redacted]’s matter closed, pending her response.
We apologize to Ms. [redacted] for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Erica [redacted]
Regulatory Complaints Specialist
[redacted]
Erica.[redacted]@searshc.com
June 24, 2016
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted]
Dear [redacted]
We have completed the investigation of Mr. [redacted] complaint regarding his tractor.
We...
have reviewed Mr. [redacted] complaint and apologize that his mower has failed sooner than expected. Because the tractor is so new and already experiencing issues, our offices have agreed to replace the tractor. We have rung exchange salescheck# [redacted] and delivery has been scheduled for Monday, June 27, 2016. That being said, because we have provided Mr. [redacted] with his requested resolution, we respectfully request this complaint be closed.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
September 19, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] [redacted] Dear Ms. V[redacted] We have reviewed Ms. V[redacted] rebuttal complaint to the response provided and her request for an additional credit. We have reviewed Ms. V[redacted] rebuttal, and would like to clarify that the amount that has been provided already included the sales tax refund of $114.10. However, to resolve this matter we have decided to process the adjustment amount of $120.00 as stated in Ms. V[redacted] rebuttal complaint. The credit of $120.00 will post to her [redacted]Card account within 3 to 5 business days from today’s date or September 26, 017. Since we have honored Ms. V[redacted] request, we have closed our file. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
July 11, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding Sears Home Services. First, we...
would like to apologize to Ms. [redacted] for failing her expectations in regard to the repair of her refrigerator. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms. [redacted]. A Sears technician examined Ms. [redacted] refrigerator on July 6, 2016. Once he discussed his findings with the District Manager, a replacement refrigerator was approved. After researching the features of Ms. [redacted] current refrigerator, it was determined that $2,399.99 would provide her with a comparable unit under her Master Protection Agreement (MPA). Ms. [redacted] selected a new refrigerator on July 9, 2016, and will receive the unit when it becomes available from the warehouse. With that said, since we are providing Ms. [redacted] with her requested resolution, we ask that this matter be closed. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
Complaint: [redacted]
I am rejecting this response because:After being told this several times before. I would like to wait to receive my funds before closing the case! I do appreciate your generous response unfortunately I come to feel that's not enough from all the lies and run around I've been told in the past in regards to my purchase up until my refund. Please understand my concern and know once my refund has been received all matters and issues will be resolved and closed
Sincerely,
[redacted]
July 12, 2016
Revdex.com
Attn: [redacted] 330 North Wabash Ave., Ste 2006
Chicago, IL 60611
Our File No: [redacted] Revdex.com Case #: [redacted] Via: [redacted]
Dear Ms. [redacted]
This letter serves to provide you an update regarding Ms. [redacted]...
concerns regarding the communication about her HVAC job. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We apologize for any inconvenience Ms. [redacted] may have experienced. Furthermore, we have completed the installation the HVAC unit.
During my correspondence with Ms. [redacted], she has advised me that the unit is making some kind of noise. I am corresponding with the Long Island office and the customer in regards to scheduling a service and additionally, complete the permit. I will update you accordingly.
If you have any questions or concerns, please contact me at [redacted] or via email at [redacted]
Sincerely,
[redacted] SHIP/HI Regulatory Complaint Specialist
cc: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Michael C[redacted]
Complaint: [redacted]
I am rejecting this response because: it has now been three weeks since we brought the defective mower back for repair. I received a voicemail on 7/1/16 stating the mower was supposed to be ready by 7/6 but there is a delay and it will take longer. no info on how much longer. if the mower isn't back in my possession completely fixed by 7/8/16. I don't want it back.ss
November 11, 2015Nita [redacted]Revdex.com330 North
Wabash Ave, Ste. #2006Chicago,
IL 60611Re: #94571984 – Tina Marie [redacted]Dear Ms. [redacted]:We have completed the investigation of Mrs. [redacted]’s
complaint regarding her request for a refund for an installation kit. Kathy [redacted], Customer Service Representative for Sears
installation Services, has provided the following response:Upon receipt of Mrs. [redacted]’s rebuttal I left a second
voicemail message for Mrs. [redacted] to explain that a check in the amount of
$20.00 was processed and mailed to her at the address she provided for
delivery. Mrs. [redacted] was advised that
she should expect her check to arrive within approximately14 business days of
my call. If Mrs. [redacted] still requires assistance, she is welcome
to contact me directly at (407) 677-3010.
We ask to have this matter closed since the requested resolution has
been provided.We apologize to Mrs. [redacted] for this issue and appreciate
the opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns.Sincerely,Nicki [redacted]Regulatory Complaint Specialist1-800-762-3049 Ext. 87741
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Iris [redacted]
(The consumer indicated he/she ACCEPTED the response from the business.)
It was our decision to accept Sears' offer due to the age of our machine. Sears' representative [redacted]as very professional and understanding.
February 24, 2016 [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her inability to cease receiving...
promotional emails from one of Sears Holdings Corporation’s companies or loyalty programs. As clarification, we do have different promotional emails for many of our businesses, including sears.com, kmart.com, and craftsman.com, and while all of those emails have unsubscribe links, those apply just to the emails sent by that specific business. To make matters more confusing, we also have emails that are generated by our Shop Your Way Reward (SYWR) program, and those do not have the same unsubscribe feature. This is because there are ramifications that result from not having a valid email address associated with this member reward program and we want to make sure a customer is aware of this before having it removed. Specifically, accounts that do not have a valid email address cannot accrue “bonus” points. These are special promotional awards that are above the ones earned on every dollar spent. Additionally, without a valid email address a consumer would not be alerted in advance prior to the expiration of any points earned. For this reason, the consumer can either update their profile indicating how often they would like to be emailed, and what types of emails they would like to receive or they can contact us directly to make that request or to have their email address removed from their account. A SYWR email might have information at the bottom like this: “*Members earn points on qualifying purchases, excluding sales taxes and other fees. Subject to full program terms available at [redacted]. Must remain opted-in to receiving promotional emails from Shop Your Way Rewards? to earn bonus points. Bonus points are inclusive of, and not in addition to, any base points earned on qualifying purchases. When bonus point offers are combined, total points earned will be less than the combined point totals for each individual offer. See [redacted] for details. If you believe you received this email in error, contact us at Shop Your Way Rewards?, [redacted] where our helpful staff will verify your enrollment in our rewards program.” Or it might have information like this: The email you have received is from Shop Your Way Rewards?. Click the "Unsubscribe" button to stop receiving this email.By unsubscribing from Shop Your Way Rewards promotional emails, you will no longer be a Bonus Member, eligible for Bonus Point Offers (2X, 5X, 10X, etc.) in store and online.” We also want to stress that after a request to unsubscribe has been submitted, it can take up to 10 days before the email address has been completely purged from all of our systems. While it does not usually take that many days, that is how many we are allowed to take if necessary. With that said, in Ms. [redacted] case, we discovered there was an actual problem with our vendor that sends out our promotional emails. Our records reflected that she did in fact unsubscribe and that the request went through successfully. However, we found that one single program set up by the vendor the end of December, had resulted in reactivation emails that were initially checked against the unsubscribe on the first email, but not on subsequent ones. This does mean that we inadvertently sent Ms. [redacted] emails that we did not intend to send her. After the error was identified it took us a little while to have it corrected, but as of February 17, 2016, we have been assured by our vendor that the issue has now been addressed; so at this point Ms. [redacted] should not receive any further emails. If in fact she does, I would ask her to forward them to me at [redacted] so that we can determine where they are coming from. Lastly, because Ms. [redacted] was instrumental in helping us identify this system issue by sending us her valuable feedback, we would like to send her a gift card for $50.00 as an expression of our appreciation and also as an apology for the frustration this issue may have caused her. We were hesitant though in emailing or calling her with this offer considering the prior contacts we had made that led to this complaint. If she would like to have us send this to her via regular mail (takes about 2-3 weeks to arrive) she is welcome to email me at the address referenced above or call me at [redacted]. In the interim, since we were able to identify the issue that was causing the emails to be sent, and it is our understanding they have now been stopped, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,[redacted]Team Manager, Regulatory ComplaintsDirect Dial [redacted]
April 4, 2016
[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611
[redacted]
We have completed our investigation of [redacted] complaint regarding her dissatisfaction with the quality of the brake work performed...
on her vehicle; and the poor customer service. Firstly we would like to apologize for the inconvenience and disappointment that [redacted] may have experienced. We want to assure [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. Manager [redacted] made multiple attempts to contact [redacted] and left voicemails with his contact information. For customer satisfaction, we feel that a fair agreement would be to issue [redacted] a refund of $ 227.76 for the brake work. If [redacted] would like to accept our offer, she can contact Auto Center Manager [redacted] at ([redacted] on or before April 25, 2016. With that being said, since we have addressed the issue brought forth in [redacted] complaint, we have closed our file. Again, we apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,
[redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We greatly appreciate your help and consider the matter closed.
Sincerely,
[redacted]
February 17, 2018 Nita VirghesRevdex.com330 North Wabash Ave., Ste. #2006Chicago, IL ...
60611 �...⇄ Re: # [redacted] – Donna [redacted] Dear Ms. [redacted]: We have completed the investigation of Ms. [redacted] complaint regarding her refrigerator repair. Upon receipt of Ms. [redacted] complaint, she was contacted by Heather [redacted], her Executive Member Support (EMS) case manager. They discussed the multiple repairs to the refrigerator and that wires were sticking out after the last repair. Another technician was then sent out on January 18, 2018 and when Heather followed up with Ms. [redacted] a few days later, she confirmed the issue had been remedied. The technician also felt that the refrigerator door needed to be replaced but this further repair was declined by Ms. [redacted]. If Ms. [redacted] should have any further concerns regarding this matter, she can contact Heather [redacted] directly at [redacted] Ext ** or via email at Heather.[redacted]@searshc.com. In the interim, since we confirmed her refrigerator is in working order, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Robert [redacted]REGULATORY SPECIALIST, Regulatory ComplaintsTell us why here...
Complaint: [redacted]
I am rejecting this response because: While I did receive a refund, my main concern was Sears not upholding a written contract with a customer. They had a contract stating they would provide complete services for X amount of money. Then they did not provide the contracted services, expected me to pay above the contracted amount to get the services done, and were completely unresponsive in resolving the problem. Then it took 3 weeks to get a refund - which was their end decision. Upholding a contract should matter. I still maintain that they didn't provide the services they contracted for - they are in breach of contract. Future customers should be made aware that these issues happen when dealing with Sears.
Sincerely,
Derek [redacted]
February 10, 2017
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: # 11948738 – Natalia [redacted]
Dear Ms. [redacted]:
We have not fully completed our investigation of Ms. [redacted]’s complaint because she is disputing a charge by Kmart on her...
debit card that occurred when the register froze that resulted in an incomplete purchase transaction.
We apologize for the delay in responding to this complaint. We contacted Ms. [redacted] and she stated that she used two separate debit cards for the transaction. She stated that she was refunded by her bank on one of the debit cards; however, she had not received the $20 refund on the second debit card. We researched the credit card numbers through our system. We informed Ms. [redacted] that there was no charge history listed for January 19, 2017. Ms. [redacted] provided bank documentation confirming a $20 charge from Kmart that posted on January 19, 2017.
We forwarded this matter to the Store Manager to issue Ms. [redacted] a $20 refund and are currently awaiting their response. We are committed to providing a fair and equitable resolution and ask that Ms. [redacted] allow us ten business days to complete the process. In the interim, should Ms. [redacted] have any questions, she may contact me directly at [redacted].
We apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Matilda [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted] direct
Matilda.[redacted]@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Yes, they have issued my full refund as well as the 50.00 in point rewards. Thank you for your assistance.
Sincerely,
[redacted]
Sears has satisfied our concerns.
Sent from my iPad
August 31, 2016
Nita [redacted]
Revdex.com
330 North Wabash Ave, Ste. #2006
Chicago, IL 60611
Re: #[redacted] – Kimberly [redacted]
Dear Ms. [redacted]:
We have been unable to complete the investigation of Ms. [redacted]’s complaint regarding...
her recent visit to one of our auto centers.
Upon receiving Ms. [redacted]’s complaint, we escalated her concerns to Bylent [redacted], Auto Center Manager of store# 6413. My [redacted] has attempted to reach Ms. [redacted] via telephone and I has left contact information on his voicemail; however, at this time she has not responded. We are unable to resolve Ms. [redacted]’s issue until we have the opportunity to discuss the matter with her. She may contact Mr. [redacted] at [redacted] at her earliest convenience if she still requires assistance with her issue. In the interim, we will consider Ms. [redacted]’s matter closed, pending her response.
We apologize to Ms. [redacted] for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Erica [redacted]
Regulatory Complaints Specialist
[redacted]
Erica.[redacted]@searshc.com