Complaint: [redacted]
I am rejecting this response because:I did purchase the [redacted] MCT Washer and Dryer set on May 23, 2016.On [redacted] an email was sent to me from Sears notifying of a delivery date ([redacted]On [redacted] the set was delivered, but the Dryer had been damage during the delivery process, so it was returned.On the Washer was installed completely. (I still had my old Washer and Dryer), they reinstall my old Dryer.On [redacted] I went to Sears where I had purchased the items concerned with the Washer operating practically dry.On [redacted] I contact Sears Home Repair at [redacted] as instructed by the store salesman.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Andrea [redacted]
July 10, 2017 [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her refrigerator....
We have spoken with Ms. [redacted] regarding this issue and a resolution was provided that she indicated was satisfactory. As such, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,[redacted]Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Tell us why here...
January 24, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding the replacement of her...
range. As clarification, the terms of Ms. [redacted] Basic Protection Agreement (BPA) were followed and she was given what is provided for according to those terms. As a courtesy, we offered to refund part of Ms. [redacted] installation fees as well as issue $100.00 worth of SYWR points to her account. She accepted our offer and the process is currently underway. In closure, we apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10993691, and find that this resolution is satisfactory to me.
Sincerely,
Bethany [redacted]
[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed our investigation of Mr. [redacted] complaint regarding his snow thrower. Mr. [redacted] stated he had a third party...
service company repair his snow thrower and had cancelled his service agreement since we were not able to repair his snow thrower at his expectations therefore we have closed this case. We apologize to Mr. [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Jandi R[redacted]
February 1, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] - # [redacted] Dear Ms. [redacted]: We have completed our investigation of Ms. [redacted]’s complaint regarding her dryer repair. It...
is unfortunate that we failed Ms. [redacted]’s expectations when she recently contacted Sears Home Services to repair her dryer. We value Ms. [redacted]’s patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrations. Additionally, we would like to assure Ms. [redacted] that we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Ms. [redacted]. Due to the issues Ms. [redacted] was experiencing with [redacted], an authorized service provider, a Sears technician was scheduled to complete the repair of her dryer. On January 31, 2017, the technician found the thermal cut-off needed to be reset. Once the reset was completed, the dryer was tested and found to be operating properly. While we understand that Ms. [redacted] would like her washer and dryer replaced, the Master Protection Agreement (MPA) carried on the units provides for the repair of the covered products. A replacement is only offered when certain criteria have been met. Neither the washer nor dryer have met the requirements for replacement as outlined within the MPA. With that said, since the repair to Ms. [redacted]’s dryer has been completed, albeit later than expected, and we have documented her concerns with the repair process, we ask that this matter be closed. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
November 9, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: 11725125 – Monica [redacted] Dear Ms. [redacted], We have completed the investigation of Ms. [redacted]’ complaint regarding her recent online order. Joseph [redacted] Store General Manager for Kmart Unit 7415, provided the following response: After forwarding the feedback that Ms. [redacted] provided regarding the experienced she had in the local store, we have decided to make an exception and process a return for the merchandise. We contacted Ms. [redacted] by phone but she was not able to speak at the time. However, we will advise her of our offer to return the merchandise for a full refund once she returns our call. Should Ms. [redacted] have any further questions from this point on, we encourage her to contact our store directly at ([redacted] so that we may have an opportunity to resolve the matter. With that said, since we will be honoring Ms. [redacted]’ requested resolution, we respectfully ask to have this matter closed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: [redacted]
I am rejecting this response because Sears is not standing by the products they are selling. They will not investigate whether the product installed was faulty. A major household appliance should not need multiple repairs in three years if it is not faulty. I will never purchase anything from Sears again.
Sincerely,
Tiffany [redacted]
[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. [redacted] rebuttal regarding a service call on a range purchased from Sears. Since the range is no longer covered under warranty, as we noted in our initial correspondence, Mr. [redacted] is responsible for the charges to repair the range. If Mr. [redacted] is interested, he can purchase a Service Smart Agreement, a service contract we sell to consumers whose appliances are in need of service and are not covered by the manufacturer’s warranty. Mr. [redacted] can contact our service contracts office at [redacted] to inquire about purchasing the aforementioned agreement. That said we ask that this complaint remain closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
January 25, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her dissatisfaction with our...
customer service and non-receipt of a refund for the [redacted] Call of Duty Limited Edition Bundle she ordered through sears.com. It is unfortunate that we failed Ms. [redacted] expectations when she recently placed an order with Sears. We value her patronage and can understand her frustration with the events detailed in her letter. Her concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we confirmed that the seller received the returned item on December 23, 2015, and issued a refund of $487.60 to Ms. [redacted] account ending in [redacted] on the same day. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Ms. [redacted] comments and the requested resolution has been provided. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist [redacted]
November 9, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: Sharon [redacted] - # [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding Sears Home Services. First, we would...
like to apologize to Ms. [redacted] for failing her expectations when she contacted Sears Home Services to repair her dishwasher. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms. [redacted]. After reviewing Ms. [redacted]’s complaint and the notes in her service order, we find that her request to have the outstanding bill of $119.00 cleared to be a reasonable request. Accordingly, we contacted our Billing department to request that the outstanding bill be cleared from our system. Lead Support Associate Christy [redacted] responded on November 9, 2016, that the invoice was removed from our billing system; Ms. [redacted] should no longer receive any bills dated after November 9th. This letter will serve as Ms. [redacted]’s documentation that she does not owe Sears Home Services $119.00 for the repair completed under service order 40041402. With that said, since we have honored Ms. [redacted]’s request to zero out her invoice, we ask that this matter be closed. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, Melissa [redacted] Regulatory Complaints Specialist
[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear [redacted] We have completed the investigation of Mr. [redacted] complaint regarding Sears fund owed to him by Sears. We have processed a check in...
the amount of $40.21 to fully refund Mr. [redacted] for the purchase of a mini fridge. If Mr. [redacted] has any other concerns, I invite him to contact me at [redacted] or via email at [redacted]. Since we have processed the aforementioned check, we ask that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
Complaint: [redacted]
I am rejecting this response because:there was oil in the engine...the oil in the engine before it break down cannot just disappear by itself. obviously there's got to be a problem with the engine leaking somewhere to make the oil in there before it breaks down to go low on oil...Just like a car..if there was oil in before it and it was low on oil then something is wrong inside the engine...it is either leaking or burning the oil inside the engine...I still strongly thinks that their is something wrong in the engine to make the oil be low...I still think that sears is trying to get out of fixing my tractor...I strongly believe that they do not tell every customer that bought the repair agreement to make sure it has oil.They just want to make the sale..they will just say buy this repair agreement and if anything goes wrong we will fix it and if it can't be fixed we will replace it.
Sincerely,
Fong V[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
June 15, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear [redacted] We have completed the investigation of Ms. [redacted] rebuttal to our previous response. Understandably, Ms. [redacted] is disappointed with our decision, but it is based upon the technician’s findings and the terms of the manufacturer’s warranty. First, the technician that examined Ms. [redacted] lawn mower is an experienced technician who is more than qualified to diagnose her lawn mower. During his examination of the lawn mower, he found that Ms. [redacted] had over-filled the unit, which subsequently caused a problem with the spark plug and clogged the carburetor. These conditions are a result of improper maintenance and/or use which is not covered under the warranty. The warranty states that “Sears may deny you warranty coverage if your small off-road engine or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications.” Due to the technician’s findings, it was determined that no accommodations should be granted to Ms. [redacted] and that she would need to pay the diagnostic fee to retrieve her lawn mower. With that said, we have documented Ms. [redacted] additional comments, but find that no new information has been provided to warrant a change in our decision. Therefore, we ask that this matter remain closed. Again, we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
August 18, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. L[redacted]...
complaint regarding his camera. According to our records, Mr. L[redacted] was offered a settlement in the amount of $370.00 to fulfill the terms of his contract since we had nothing that was truly comparable. That amount would have allowed him to purchase a comparable item. In light of the aforementioned information, we have closed our file. We apologize to Mr. L[redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]searshc.com
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted] [redacted]
Dear Ms. Virghes:
*
We have completed the investigation of Ms. [redacted] rebuttal regarding the multiple repairs of her refrigerator.
We have received Ms. [redacted] rebuttal and would like to note that her refrigerator was repaired on 10/05/16 and is working as designed per our technician. While we understand that Ms. [redacted] would like a replacement, she does not currently qualify under the terms of her manufacturer’s warranty. Unfortunately, we are not always able to arrive at a resolution that would meet with a consumer’s complete satisfaction, since we do not find that all requests are reasonable and therefore within our power to grant. In Ms. [redacted] case we do apologize that we failed her expectations, but we feel that repairing the refrigerator is relative to the circumstances and our decision is final.
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Complaint: [redacted]
I am rejecting this response because:I did purchase the [redacted] MCT Washer and Dryer set on May 23, 2016.On [redacted] an email was sent to me from Sears notifying of a delivery date ([redacted]On [redacted] the set was delivered, but the Dryer had been damage during the delivery process, so it was returned.On the Washer was installed completely. (I still had my old Washer and Dryer), they reinstall my old Dryer.On [redacted] I went to Sears where I had purchased the items concerned with the Washer operating practically dry.On [redacted] I contact Sears Home Repair at [redacted] as instructed by the store salesman.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Andrea [redacted]
July 10, 2017 [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her refrigerator....
We have spoken with Ms. [redacted] regarding this issue and a resolution was provided that she indicated was satisfactory. As such, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,[redacted]Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Tell us why here...
January 24, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding the replacement of her...
range. As clarification, the terms of Ms. [redacted] Basic Protection Agreement (BPA) were followed and she was given what is provided for according to those terms. As a courtesy, we offered to refund part of Ms. [redacted] installation fees as well as issue $100.00 worth of SYWR points to her account. She accepted our offer and the process is currently underway. In closure, we apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10993691, and find that this resolution is satisfactory to me.
Sincerely,
Bethany [redacted]
[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed our investigation of Mr. [redacted] complaint regarding his snow thrower. Mr. [redacted] stated he had a third party...
service company repair his snow thrower and had cancelled his service agreement since we were not able to repair his snow thrower at his expectations therefore we have closed this case. We apologize to Mr. [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Jandi R[redacted]
February 1, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] - # [redacted] Dear Ms. [redacted]: We have completed our investigation of Ms. [redacted]’s complaint regarding her dryer repair. It...
is unfortunate that we failed Ms. [redacted]’s expectations when she recently contacted Sears Home Services to repair her dryer. We value Ms. [redacted]’s patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrations. Additionally, we would like to assure Ms. [redacted] that we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Ms. [redacted]. Due to the issues Ms. [redacted] was experiencing with [redacted], an authorized service provider, a Sears technician was scheduled to complete the repair of her dryer. On January 31, 2017, the technician found the thermal cut-off needed to be reset. Once the reset was completed, the dryer was tested and found to be operating properly. While we understand that Ms. [redacted] would like her washer and dryer replaced, the Master Protection Agreement (MPA) carried on the units provides for the repair of the covered products. A replacement is only offered when certain criteria have been met. Neither the washer nor dryer have met the requirements for replacement as outlined within the MPA. With that said, since the repair to Ms. [redacted]’s dryer has been completed, albeit later than expected, and we have documented her concerns with the repair process, we ask that this matter be closed. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
November 9, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: 11725125 – Monica [redacted] Dear Ms. [redacted], We have completed the investigation of Ms. [redacted]’ complaint regarding her recent online order. Joseph [redacted] Store General Manager for Kmart Unit 7415, provided the following response: After forwarding the feedback that Ms. [redacted] provided regarding the experienced she had in the local store, we have decided to make an exception and process a return for the merchandise. We contacted Ms. [redacted] by phone but she was not able to speak at the time. However, we will advise her of our offer to return the merchandise for a full refund once she returns our call. Should Ms. [redacted] have any further questions from this point on, we encourage her to contact our store directly at ([redacted] so that we may have an opportunity to resolve the matter. With that said, since we will be honoring Ms. [redacted]’ requested resolution, we respectfully ask to have this matter closed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: [redacted]
I am rejecting this response because Sears is not standing by the products they are selling. They will not investigate whether the product installed was faulty. A major household appliance should not need multiple repairs in three years if it is not faulty. I will never purchase anything from Sears again.
Sincerely,
Tiffany [redacted]
[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. [redacted] rebuttal regarding a service call on a range purchased from Sears. Since the range is no longer covered under warranty, as we noted in our initial correspondence, Mr. [redacted] is responsible for the charges to repair the range. If Mr. [redacted] is interested, he can purchase a Service Smart Agreement, a service contract we sell to consumers whose appliances are in need of service and are not covered by the manufacturer’s warranty. Mr. [redacted] can contact our service contracts office at [redacted] to inquire about purchasing the aforementioned agreement. That said we ask that this complaint remain closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
January 25, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her dissatisfaction with our...
customer service and non-receipt of a refund for the [redacted] Call of Duty Limited Edition Bundle she ordered through sears.com. It is unfortunate that we failed Ms. [redacted] expectations when she recently placed an order with Sears. We value her patronage and can understand her frustration with the events detailed in her letter. Her concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we confirmed that the seller received the returned item on December 23, 2015, and issued a refund of $487.60 to Ms. [redacted] account ending in [redacted] on the same day. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Ms. [redacted] comments and the requested resolution has been provided. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist [redacted]
November 9, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: Sharon [redacted] - # [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding Sears Home Services. First, we would...
like to apologize to Ms. [redacted] for failing her expectations when she contacted Sears Home Services to repair her dishwasher. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms. [redacted]. After reviewing Ms. [redacted]’s complaint and the notes in her service order, we find that her request to have the outstanding bill of $119.00 cleared to be a reasonable request. Accordingly, we contacted our Billing department to request that the outstanding bill be cleared from our system. Lead Support Associate Christy [redacted] responded on November 9, 2016, that the invoice was removed from our billing system; Ms. [redacted] should no longer receive any bills dated after November 9th. This letter will serve as Ms. [redacted]’s documentation that she does not owe Sears Home Services $119.00 for the repair completed under service order 40041402. With that said, since we have honored Ms. [redacted]’s request to zero out her invoice, we ask that this matter be closed. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, Melissa [redacted] Regulatory Complaints Specialist
[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear [redacted] We have completed the investigation of Mr. [redacted] complaint regarding Sears fund owed to him by Sears. We have processed a check in...
the amount of $40.21 to fully refund Mr. [redacted] for the purchase of a mini fridge. If Mr. [redacted] has any other concerns, I invite him to contact me at [redacted] or via email at [redacted]. Since we have processed the aforementioned check, we ask that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
Complaint: [redacted]
I am rejecting this response because:there was oil in the engine...the oil in the engine before it break down cannot just disappear by itself. obviously there's got to be a problem with the engine leaking somewhere to make the oil in there before it breaks down to go low on oil...Just like a car..if there was oil in before it and it was low on oil then something is wrong inside the engine...it is either leaking or burning the oil inside the engine...I still strongly thinks that their is something wrong in the engine to make the oil be low...I still think that sears is trying to get out of fixing my tractor...I strongly believe that they do not tell every customer that bought the repair agreement to make sure it has oil.They just want to make the sale..they will just say buy this repair agreement and if anything goes wrong we will fix it and if it can't be fixed we will replace it.
Sincerely,
Fong V[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
June 15, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear [redacted] We have completed the investigation of Ms. [redacted] rebuttal to our previous response. Understandably, Ms. [redacted] is disappointed with our decision, but it is based upon the technician’s findings and the terms of the manufacturer’s warranty. First, the technician that examined Ms. [redacted] lawn mower is an experienced technician who is more than qualified to diagnose her lawn mower. During his examination of the lawn mower, he found that Ms. [redacted] had over-filled the unit, which subsequently caused a problem with the spark plug and clogged the carburetor. These conditions are a result of improper maintenance and/or use which is not covered under the warranty. The warranty states that “Sears may deny you warranty coverage if your small off-road engine or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications.” Due to the technician’s findings, it was determined that no accommodations should be granted to Ms. [redacted] and that she would need to pay the diagnostic fee to retrieve her lawn mower. With that said, we have documented Ms. [redacted] additional comments, but find that no new information has been provided to warrant a change in our decision. Therefore, we ask that this matter remain closed. Again, we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
August 18, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. L[redacted]...
complaint regarding his camera. According to our records, Mr. L[redacted] was offered a settlement in the amount of $370.00 to fulfill the terms of his contract since we had nothing that was truly comparable. That amount would have allowed him to purchase a comparable item. In light of the aforementioned information, we have closed our file. We apologize to Mr. L[redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]searshc.com
October 14, 2016
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted] [redacted]
Dear Ms. Virghes:
*
We have completed the investigation of Ms. [redacted] rebuttal regarding the multiple repairs of her refrigerator.
We have received Ms. [redacted] rebuttal and would like to note that her refrigerator was repaired on 10/05/16 and is working as designed per our technician. While we understand that Ms. [redacted] would like a replacement, she does not currently qualify under the terms of her manufacturer’s warranty. Unfortunately, we are not always able to arrive at a resolution that would meet with a consumer’s complete satisfaction, since we do not find that all requests are reasonable and therefore within our power to grant. In Ms. [redacted] case we do apologize that we failed her expectations, but we feel that repairing the refrigerator is relative to the circumstances and our decision is final.
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]
[redacted]