Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your help with this matter It is regrettable that we had to go as far as filing a formal complaint to get resolution Sincerely, Robin Y***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Leona C [redacted] W***
Initial Business Response / [redacted] (1000, 8, 2015/05/13) */ May 13, [redacted] We have completed our investigation of [redacted] complaint regarding her damaged sewing machines Once our carescalation team received pictures of the damage to [redacted] sewing machines we moved forward with a replacement offer for both of them [redacted] was informed of the offer and the replacement processIf she has any additional questions she can contact the carescalations team at [redacted] Since we have replaced both [redacted] sewing machines and this resolution was accepted by her we have closed our case We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) As soon as Revdex.com got involved, I received an immediate response from SearsI provided pictures of the damaged sewing machines to SearsThey called back with an offer to replace both machinesI acceptedThis was very good of Sears to do thisI had originally only asked for repairsGoes to show you the influence of the Revdex.comThank you Revdex.com! Thank you Sears for finally stepping up
November 28, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Joan [redacted] - # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding her range and her request to have the unit replaced First, we would like to apologize to Ms [redacted] for failing her expectations in regard to her range repairAfter reviewing the notes in our service system, our office authorized Ms [redacted] a new range under her Master Protection Agreement (MPA) Ms [redacted] was sent an email on November 15, 2016, and advised that she was authorized $towards a new range from Sears Our records show that Ms [redacted] selected a new range that same day and accepted delivery of the new unit on November 23, The remaining MPA coverage has transferred to the new range and will run concurrently with the one-year manufacturer’s warranty; expiring on November 24, With that said, since an equitable resolution has been provided for Ms [redacted] , we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, Melissa [redacted] Regulatory Complaints Specialist
February 27, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Mr [redacted] complaint regarding his range It is regrettable that we failed Mr [redacted] expectations when he recently contacted Sears Home Services to repair his rangeWe value Mr [redacted] patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrationsAdditionally, we would like to assure Mr [redacted] that we appreciate his valuable feedback, as we do not take these matters lightly Again, we apologize to Mr [redacted] for any inconvenience he may have experienced Upon receiving Mr [redacted] complaint, we contacted the local service unit for assistance Customer Advocate [redacted] immediately contacted our Routing department to see if sooner service could be provided Routing was able to move Mr [redacted] appointment to February 24, On the day of service, the technician installed the element that was previously ordered; completing the repair With that said, since we have documented Mr [redacted] concerns with the repair process and we have completed the repair to his range, we ask that this matter be closed We apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist
Complaint: I am rejecting this response because: Why am I rejecting this, because after around phone calls, and every time them telling that they would process my refund I would get an email stating that I had not paid for part of my orderI ordered pairs of jeans all one order, pairs shipped and the other never did shipI ordered all pairs of jeans at the same time and paid the full amountFinally I had to take copies of all my emails from Kmart, a copy of checking statement from my bank into the storeI went over with the manager of the store, he then called Kmart online and told them that they owed me a refund for the pairs of jeans that never shipped, and that I had indeed paid for all pairs of jeansThere excuse was that they had a computer glitchThe Manager told them that's not the customers problem, Finally after numerous phone calls only to receive an email saying I only paid for part of my order I was finally refunded my money for the pairs of jeans I never receivedTo say I received horrible customer service is an under statement, I'm just thankful that the manager at the local Kmart was smarter than an one I had talked to on the phone and was able to get me my refund Sincerely, Timothy ***
December 28, Revdex.com Attn: [redacted] North Wabash Ave., Ste Chicago, IL Our File No: [redacted] Revdex.com Case: [redacted] Via: Revdex.com website Dear Ms [redacted] Thank you for allowing Sears Home Improvement Products (SHIP) to assist you with the concern you recently brought to our attentionOn behalf of SHIP please know we do value Mr [redacted] as a customer and apologize for any frustrations or inconveniences he may have experiencedThis letter serves to confirm that we have completed our investigation in regards to the above-referenced file SHIP is responding to the consumer complaint regarding the Shop Your Way Rewards (SYWR) points for purchasing the HVAC systemWe have reached out to the (SYWR) Department and they have informed us that the points were awarded to the customer on 11/20/Mr [redacted] did confirm the receipt of the pointsOur records indicate that he redeemed the value of points on 11/24/for an online purchaseWe appreciate the opportunity to resolve the matter It is our understanding that the concern has been resolved by our issuance of the aforementioned Shop Your Way Rewards (SYWR) pointsTherefore, we have closed our fileThank you for your time, effort and patience during the investigationIf you have any further questions or concerns, please contact me at [redacted] or via email at [redacted] Sincerely, [redacted] SHIP/HI Regulatory Complaint Specialist cc: [redacted] via First Class Mail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Ike ***
Complaint: [redacted] I am rejecting this response because: Sears should refund me 100% of my charges due to the level of service I received form this companyand and my loss wagesI will never use their company again and also advise people in my community not to use Sears in the future!!! I want 100% of my charges refunded!!! Sincerely, Rickey [redacted]
Thank you so much for your kind attention to my matterI have recently renewed my warranty with the company because of their response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
August 3, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] – Rogers C [redacted] Dear Ms [redacted] , We have completed the investigation of Mr [redacted] complaint regarding his recent online order experience and non-receipt of the merchandise As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Mr [redacted] placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Mr [redacted] case, the order was fulfilled by [redacted] ***located at Canyon Crossing DrRichmond TX 77406, Email: [email protected] and telephone number (***) [redacted] We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Mr [redacted] records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITEReturns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order, we show that a lost tracer was issued and UPS confirmed that the order was in fact deliveredWhile it is our understanding that the order was delivered to Mr [redacted] address, we have requested that a refund be processed as a onetime courtesy exceptionMr [redacted] can expect to see the credit post to his account within to business days from today’s dateIn closure, since an equitable resolution has been provided to MrMoore, we have closed our file We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
May 13, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL *** [redacted] We have completed the investigation of [redacted] complaint regarding a watch sent off for repair Upon receiving *** [redacted] complaint, we escalated his concerns to [redacted] Operations Market Leader, has attempted to contact [redacted] via phone, however, he was not available We would like to offer [redacted] a replacement watch or a refund [redacted] can come to the store he purchased the watch from and we are happy to honor either of these concessions That being said, because we have addressed [redacted] complaint, we respectfully request this complaint be closed We apologize to [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]
June 7, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear [redacted] We have completed the investigation of Mr [redacted] complaint regarding his recent visit to one of our auto centers Upon receiving Mr [redacted] complaint, we escalated his concerns to [redacted] ***, Assistant Auto Center Manager of unit# ***, who states the following: I contacted Mr [redacted] regarding the recent issue today 96/01/16) Mr [redacted] has agreed to return to the auto center on Saturday to allow us to re-diagnose the vehicle Depending on the cost of the repair, Mr [redacted] may have his vehicle repaired If he feels as though the cost is too high, we have agreed to refund the recent visit That being said, because we have addressed Mr [redacted] complaint, we respectfully request this complaint be closed We apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]
September 26, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] –Anthony [redacted] Dear Ms [redacted] : We have completed the investigation of Mr***’ complaint regarding his screwdriver District Manager Jerry [redacted] provided the following response: We have attempted to reach Mr [redacted] on several occasions, but have been unsuccessfulHowever, we were able to leave a messageIn the message, we let him know that we were willing to exchange the one screwdriver for the closest thing we have available or we can exchange the entire set of screwdrivers so we will still leave him having a “matching set”We are willing to do this, but we need for Mr [redacted] to contact the Aurora store at (***) ***- [redacted] or stop byThe store manager and owner are aware, and they are ready to assistWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
December 19, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order experience and her request for a refund It is unfortunate that we failed Ms [redacted] expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we have issued a refund on behalf of the local storeAccordingly, a refund was processed under the following return receipt numbers [redacted] and [redacted] ) for Ms [redacted] recordsAdditionally, we hope that in the future Ms [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a refund has been processed and we have noted Ms [redacted] concerns, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
January 3, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order experience It is unfortunate that we failed Ms [redacted] expectations and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we confirmed that the refrigerator was deliveredAs for the range, we show that Sears Online referred Ms [redacted] to contact the installation departmentWe could not confirm a refund for the range therefore; we have contacted Sears’ Detail Control CenterShould Ms [redacted] have any questions, she may contact me via email at [redacted] In the interim, we will provide an update to Ms [redacted] once we receive a response from Sears’ Detail Control Center, and we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe greatly appreciate your help and consider the matter closed Sincerely, [redacted]
Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # - Russell D [redacted] Dear Ms [redacted] : We have completed our investigation of Mr [redacted] ’s complaint for his mower Our research shows that Mr [redacted] ’s mower housing rusted through causing the wheel assembly to fall offIt appears that the mower was not properly stored during the off season and therefore possibly exposed to the elements which would cause rusting on the housingThis is seen as customer misuse and is therefore not covered under his service agreement It is also important to note that the services in were found to be necessary due to improper regular maintenance as we had to clean the carburetor as well as replace the air filter and a spark plugWe suggest Mr [redacted] read his owner’s manual regarding the manufactures recommended basic maintenance schedule as well as the proper storageSince we have explained why Mr [redacted] does not qualify for a replacement under the terms and conditions of the Master Protection Agreement we have closed his case We apologize to Mr [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct Vanessa.L[redacted] @searshc.com
Complaint: [redacted] I am rejecting this response because: [redacted] University verified these jerseys as knock offsThey are the organization that contacted [redacted] twice on separate occasionsI also lost days of income due thisI feel as though the business should offer more then suggested Sincerely, [redacted]
Nita [redacted] Revdex.com North Wabash Ave., Ste [redacted] Chicago, IL Re: # [redacted] – Gary [redacted] Dear Ms [redacted] : We have completed our investigation of Mr [redacted] ’s complaint regarding his trimmer We value Mr [redacted] ’s patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, but we can assure Mr [redacted] that his concerns have been forwarded to management for review so future problems of this nature can be averted We can only reiterate that we do not condone how he was treated and that we truly regret any inconvenienceThat being said a replacement was processed for Mr [redacted] for his model trimmerWe respectfully ask that this matter be closed, since we have replaced Mr [redacted] ’s trimmers and noted his candid feedback Again, we apologize to Mr [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Vanessa [redacted] @searshc.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your help with this matter It is regrettable that we had to go as far as filing a formal complaint to get resolution Sincerely, Robin Y***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Leona C [redacted] W***
Initial Business Response / [redacted] (1000, 8, 2015/05/13) */ May 13, [redacted] We have completed our investigation of [redacted] complaint regarding her damaged sewing machines Once our carescalation team received pictures of the damage to [redacted] sewing machines we moved forward with a replacement offer for both of them [redacted] was informed of the offer and the replacement processIf she has any additional questions she can contact the carescalations team at [redacted] Since we have replaced both [redacted] sewing machines and this resolution was accepted by her we have closed our case We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) As soon as Revdex.com got involved, I received an immediate response from SearsI provided pictures of the damaged sewing machines to SearsThey called back with an offer to replace both machinesI acceptedThis was very good of Sears to do thisI had originally only asked for repairsGoes to show you the influence of the Revdex.comThank you Revdex.com! Thank you Sears for finally stepping up
November 28, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Joan [redacted] - # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding her range and her request to have the unit replaced First, we would like to apologize to Ms [redacted] for failing her expectations in regard to her range repairAfter reviewing the notes in our service system, our office authorized Ms [redacted] a new range under her Master Protection Agreement (MPA) Ms [redacted] was sent an email on November 15, 2016, and advised that she was authorized $towards a new range from Sears Our records show that Ms [redacted] selected a new range that same day and accepted delivery of the new unit on November 23, The remaining MPA coverage has transferred to the new range and will run concurrently with the one-year manufacturer’s warranty; expiring on November 24, With that said, since an equitable resolution has been provided for Ms [redacted] , we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, Melissa [redacted] Regulatory Complaints Specialist
February 27, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Mr [redacted] complaint regarding his range It is regrettable that we failed Mr [redacted] expectations when he recently contacted Sears Home Services to repair his rangeWe value Mr [redacted] patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrationsAdditionally, we would like to assure Mr [redacted] that we appreciate his valuable feedback, as we do not take these matters lightly Again, we apologize to Mr [redacted] for any inconvenience he may have experienced Upon receiving Mr [redacted] complaint, we contacted the local service unit for assistance Customer Advocate [redacted] immediately contacted our Routing department to see if sooner service could be provided Routing was able to move Mr [redacted] appointment to February 24, On the day of service, the technician installed the element that was previously ordered; completing the repair With that said, since we have documented Mr [redacted] concerns with the repair process and we have completed the repair to his range, we ask that this matter be closed We apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist
Complaint: I am rejecting this response because: Why am I rejecting this, because after around phone calls, and every time them telling that they would process my refund I would get an email stating that I had not paid for part of my orderI ordered pairs of jeans all one order, pairs shipped and the other never did shipI ordered all pairs of jeans at the same time and paid the full amountFinally I had to take copies of all my emails from Kmart, a copy of checking statement from my bank into the storeI went over with the manager of the store, he then called Kmart online and told them that they owed me a refund for the pairs of jeans that never shipped, and that I had indeed paid for all pairs of jeansThere excuse was that they had a computer glitchThe Manager told them that's not the customers problem, Finally after numerous phone calls only to receive an email saying I only paid for part of my order I was finally refunded my money for the pairs of jeans I never receivedTo say I received horrible customer service is an under statement, I'm just thankful that the manager at the local Kmart was smarter than an one I had talked to on the phone and was able to get me my refund Sincerely, Timothy ***
December 28, Revdex.com Attn: [redacted] North Wabash Ave., Ste Chicago, IL Our File No: [redacted] Revdex.com Case: [redacted] Via: Revdex.com website Dear Ms [redacted] Thank you for allowing Sears Home Improvement Products (SHIP) to assist you with the concern you recently brought to our attentionOn behalf of SHIP please know we do value Mr [redacted] as a customer and apologize for any frustrations or inconveniences he may have experiencedThis letter serves to confirm that we have completed our investigation in regards to the above-referenced file SHIP is responding to the consumer complaint regarding the Shop Your Way Rewards (SYWR) points for purchasing the HVAC systemWe have reached out to the (SYWR) Department and they have informed us that the points were awarded to the customer on 11/20/Mr [redacted] did confirm the receipt of the pointsOur records indicate that he redeemed the value of points on 11/24/for an online purchaseWe appreciate the opportunity to resolve the matter It is our understanding that the concern has been resolved by our issuance of the aforementioned Shop Your Way Rewards (SYWR) pointsTherefore, we have closed our fileThank you for your time, effort and patience during the investigationIf you have any further questions or concerns, please contact me at [redacted] or via email at [redacted] Sincerely, [redacted] SHIP/HI Regulatory Complaint Specialist cc: [redacted] via First Class Mail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Ike ***
Complaint: [redacted] I am rejecting this response because: Sears should refund me 100% of my charges due to the level of service I received form this companyand and my loss wagesI will never use their company again and also advise people in my community not to use Sears in the future!!! I want 100% of my charges refunded!!! Sincerely, Rickey [redacted]
Thank you so much for your kind attention to my matterI have recently renewed my warranty with the company because of their response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
August 3, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] – Rogers C [redacted] Dear Ms [redacted] , We have completed the investigation of Mr [redacted] complaint regarding his recent online order experience and non-receipt of the merchandise As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Mr [redacted] placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Mr [redacted] case, the order was fulfilled by [redacted] ***located at Canyon Crossing DrRichmond TX 77406, Email: [email protected] and telephone number (***) [redacted] We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Mr [redacted] records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITEReturns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order, we show that a lost tracer was issued and UPS confirmed that the order was in fact deliveredWhile it is our understanding that the order was delivered to Mr [redacted] address, we have requested that a refund be processed as a onetime courtesy exceptionMr [redacted] can expect to see the credit post to his account within to business days from today’s dateIn closure, since an equitable resolution has been provided to MrMoore, we have closed our file We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
May 13, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL *** [redacted] We have completed the investigation of [redacted] complaint regarding a watch sent off for repair Upon receiving *** [redacted] complaint, we escalated his concerns to [redacted] Operations Market Leader, has attempted to contact [redacted] via phone, however, he was not available We would like to offer [redacted] a replacement watch or a refund [redacted] can come to the store he purchased the watch from and we are happy to honor either of these concessions That being said, because we have addressed [redacted] complaint, we respectfully request this complaint be closed We apologize to [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]
June 7, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear [redacted] We have completed the investigation of Mr [redacted] complaint regarding his recent visit to one of our auto centers Upon receiving Mr [redacted] complaint, we escalated his concerns to [redacted] ***, Assistant Auto Center Manager of unit# ***, who states the following: I contacted Mr [redacted] regarding the recent issue today 96/01/16) Mr [redacted] has agreed to return to the auto center on Saturday to allow us to re-diagnose the vehicle Depending on the cost of the repair, Mr [redacted] may have his vehicle repaired If he feels as though the cost is too high, we have agreed to refund the recent visit That being said, because we have addressed Mr [redacted] complaint, we respectfully request this complaint be closed We apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]
September 26, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] –Anthony [redacted] Dear Ms [redacted] : We have completed the investigation of Mr***’ complaint regarding his screwdriver District Manager Jerry [redacted] provided the following response: We have attempted to reach Mr [redacted] on several occasions, but have been unsuccessfulHowever, we were able to leave a messageIn the message, we let him know that we were willing to exchange the one screwdriver for the closest thing we have available or we can exchange the entire set of screwdrivers so we will still leave him having a “matching set”We are willing to do this, but we need for Mr [redacted] to contact the Aurora store at (***) ***- [redacted] or stop byThe store manager and owner are aware, and they are ready to assistWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
December 19, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order experience and her request for a refund It is unfortunate that we failed Ms [redacted] expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we have issued a refund on behalf of the local storeAccordingly, a refund was processed under the following return receipt numbers [redacted] and [redacted] ) for Ms [redacted] recordsAdditionally, we hope that in the future Ms [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a refund has been processed and we have noted Ms [redacted] concerns, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
January 3, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order experience It is unfortunate that we failed Ms [redacted] expectations and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we confirmed that the refrigerator was deliveredAs for the range, we show that Sears Online referred Ms [redacted] to contact the installation departmentWe could not confirm a refund for the range therefore; we have contacted Sears’ Detail Control CenterShould Ms [redacted] have any questions, she may contact me via email at [redacted] In the interim, we will provide an update to Ms [redacted] once we receive a response from Sears’ Detail Control Center, and we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe greatly appreciate your help and consider the matter closed Sincerely, [redacted]
Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # - Russell D [redacted] Dear Ms [redacted] : We have completed our investigation of Mr [redacted] ’s complaint for his mower Our research shows that Mr [redacted] ’s mower housing rusted through causing the wheel assembly to fall offIt appears that the mower was not properly stored during the off season and therefore possibly exposed to the elements which would cause rusting on the housingThis is seen as customer misuse and is therefore not covered under his service agreement It is also important to note that the services in were found to be necessary due to improper regular maintenance as we had to clean the carburetor as well as replace the air filter and a spark plugWe suggest Mr [redacted] read his owner’s manual regarding the manufactures recommended basic maintenance schedule as well as the proper storageSince we have explained why Mr [redacted] does not qualify for a replacement under the terms and conditions of the Master Protection Agreement we have closed his case We apologize to Mr [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct Vanessa.L[redacted] @searshc.com
Complaint: [redacted] I am rejecting this response because: [redacted] University verified these jerseys as knock offsThey are the organization that contacted [redacted] twice on separate occasionsI also lost days of income due thisI feel as though the business should offer more then suggested Sincerely, [redacted]
Nita [redacted] Revdex.com North Wabash Ave., Ste [redacted] Chicago, IL Re: # [redacted] – Gary [redacted] Dear Ms [redacted] : We have completed our investigation of Mr [redacted] ’s complaint regarding his trimmer We value Mr [redacted] ’s patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, but we can assure Mr [redacted] that his concerns have been forwarded to management for review so future problems of this nature can be averted We can only reiterate that we do not condone how he was treated and that we truly regret any inconvenienceThat being said a replacement was processed for Mr [redacted] for his model trimmerWe respectfully ask that this matter be closed, since we have replaced Mr [redacted] ’s trimmers and noted his candid feedback Again, we apologize to Mr [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Vanessa [redacted] @searshc.com