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George DeBlasio

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George DeBlasio Reviews (6720)

January 4, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Mr [redacted] complaint regarding his refrigerator repair It is unfortunate that we failed Mr [redacted] expectations when he recently contacted Sears Home Services to repair his refrigeratorWe value Mr [redacted] patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrationsAdditionally, we would like to assure Mr [redacted] that we appreciate his valuable feedback, as we do not take these matters lightly We sincerely apologize for any inconvenience we may have caused Mr [redacted] Upon receiving Mr [redacted] complaint, we contacted the local service unit for assistance While a replacement was not an option at this time, as the unit has not been deemed un-repairable under his exceptional parts warranty, we asked that the service unit expedite the repair Our records show that the repair to Mr [redacted] refrigerator was completed on December 30, As a conciliatory gesture for the delay in completing the repair, we have purchased a one-year Master Protection Agreement (MPA) for Mr [redacted] ; the coverage runs from January 4, 2017, until January 4, If Mr [redacted] has any questions regarding the MPA, he can call our Protection Agreement department at [redacted] Lastly, we have processed a service refund in the amount of $242.27; the amount Mr [redacted] pre-paid on October 21, Mr [redacted] should see a credit post to his [redacted] account ending in [redacted] in the next week In the interim, since we have documented Mr [redacted] concerns with the repair process and completed the repair to his refrigerator, albeit later than expected, we ask that this matter be closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist

June 6, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding his online order experience and request for a refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Mr [redacted] placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Mr [redacted] case, the order was fulfilled by [redacted] email: [redacted] and telephone number [redacted] We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Mr [redacted] records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITEReturns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in his order we found that Sears Online contacted the seller on Mr [redacted] behalfThe seller complied by issuing a Return Authorization back in January, for Mr [redacted] to return the product back within daysHowever, the seller did not receive the product until May 6, Since the product was received outside of their return policy the only option the seller has is to repair the product and send it back to Mr [redacted] In closure, since Mr [redacted] made a purchase with a Third Party Marketplace Vendor, we are unable to honor his requestAs this decision is in accordance to our posted terms and conditions, we have closed our file We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

October 28, [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have been unable to complete the investigation of Ms [redacted] complaint regarding non-receipt of a refund for a refrigerator she ordered from SearsMs [redacted] local Sears store has attempted to contact Ms [redacted] by telephone, but has not been able to reach her Our store is prepared to re issue Ms [redacted] refund by check, but needs to speak with her to verify her mailing address Until we have an opportunity to discuss this matter with her, we are unable to proceed If Ms [redacted] still requires assistance, she is welcome to contact District Manager [redacted] at [redacted] We ask to have this matter closed in the interim, pending Ms [redacted] responseWe apologize to Ms [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Sincerely, [redacted] Regulatory Complaint Specialist [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Jason B***

July 28, Nita [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL Re: # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] ’ complaint regarding the failure of her refrigerator and her inability to receive a warranty replacementUpon receipt of Ms [redacted] ’s complaint, we contacted our Commercial Sales group as they are the ones that supply our military bases with products to sell on baseThey were able to reach out to Ms [redacted] and arrange the replacementIt is our understanding that the warranty replacement has now been delivered and that the issue was resolved; therefore, we have closed our fileWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Team Manager, Regulatory ComplaintsDirect Line: ***-***-***Email: ***[redacted] @searshc.com

May 23, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding Sears Home Services First, we would like to apologize to Ms [redacted] for failing her expectations when she contacted Sears Home Services to repair her washer We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms [redacted] Upon reviewing Ms [redacted] warranty, we confirmed that the warranty does not cover “in-home instruction on how to use the product” However, as a one-time courtesy, we contacted National Claims Center to have the outstanding invoice clearedCOE Lead Support Specialist [redacted] responded on May 22, 2017, that the invoice was removed from our billing system; Ms [redacted] should not receive any requests for payment dated after May 22nd Furthermore, Ms [redacted] contacted RMS to advise them to clear their system as wellThis letter will serve as Ms [redacted] documentation that she does not owe Sears Home Services $for the service completed on June 11, 2016, under service order [redacted] Furthermore, we would like to assure Ms [redacted] that neither National Claims Center nor [redacted] notified any credit agencies, therefore, Ms [redacted] rating has not been affected With that said, since we have zeroed out Ms [redacted] invoice, we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist

Contact Name and Title: Eligia [redacted] Contact Phone: [redacted] August 26, Nita [redacted] Revdex.com North Wabash Ave., Ste# [redacted] Chicago, IL Re: - Gracie [redacted] Dear Ms [redacted] , We have reviewed Ms***'s rebuttal complaint regarding her online order charge We forwarded Ms***'s screenshot that she provided to our Shop Your Way Reward contact to research furtherMember Support Operations Manager Adam [redacted] confirmed that this was a system errorAccordingly, we have processed a refund credit of $back to Ms***'s Visa account ending in For Ms***'s records the refund sales receipt number is Since the credit was processed on August 26, 2015, she can expect to see the credit post to her account within 3-business daysWe can assure Ms [redacted] that her concerns have been forwarded to management for review so that future problems of this nature can be avertedSince a refund has been provided as requested, we respectfully ask to have this matter closed We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

May 19, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] Dear [redacted] We have completed the investigation of Ms [redacted] complaint regarding Sears Home ServicesFirst, we would like to apologize to Ms [redacted] for failing her expectations in regard to a recent service call for her dishwasher We do not take these matters lightly and we sincerely regret any frustration we may have caused Ms [redacted] Upon receiving Ms [redacted] complaint, we reviewed the notes in her service order regarding her dishwasher It appears that the technician could have coded Ms [redacted] service call as a trip charge; therefore, we have submitted a refund request for $ Ms [redacted] should see a credit post to her [redacted] account ending in [redacted] in the next seven to ten days With that said, since we have documented Ms [redacted] concerns with her recent service call and processed her requested refund, we ask that this matter be closedAgain, we apologize to Ms [redacted] and we appreciate the opportunity to address this matterSincerely, [redacted] Regulatory Complaints Specialist

(The consumer indicated he/she ACCEPTED the response from the business.) Sears picked up the dryer on Friday October 23rd, corrected the vent and door and then redelivered the dryer on Saturday October 24thIt is just as I had requested with the original orderSears maintains that I did not originally request the left venting on the dryer with my original order but that is incorrectI did request the left venting on the dryer with my original orderHowever, I am now satisfied that this problem is corrected by Sears Although I will say it took a really long time for Sears to do this for me

July 25, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of MrE [redacted] complaint regarding his dissatisfaction with appointment availability and our scheduling process for his refrigerator repairWe apologize that we were unable to accommodate MrE [redacted] schedule and arrange a mutually satisfying time frame for repair We would like to clarify that Sears does not make any promise that service will be provided within a certain time frame or date Although we are unable to grant every request, we do make every effort to schedule at our customer’s convenience whenever possibleWith that having been said, we do have a centralized scheduling process that streamlines our repair scheduling and makes it more efficientThe service visits are arranged in a circuit, with a predetermined starting and ending pointWe are glad to provide our customers with an estimated window of arrival on the date of serviceHowever, due to the many scenarios that can occur within a diagnosis and repair, it is not possible to give the exact time that our technician will arriveWe have documented that this process did not meet MrE [redacted] needs, and we do compile this information to determine whether changes are warranted to satisfy our customers’ needs and our own business objectivesWe understand that MrE [redacted] has advised others of his dissatisfaction, which may cause a subsequent loss of sales for Sears and we do not take this lightlyWe are always concerned when one of our customers has a less than satisfactory experience, and can only apologize that we failed MrE [redacted] expectationsAdditionally, we show on July 7, 2017, that the service unit offered a $gift card for the canceled service which MrE [redacted] acceptedIn the interim, we have noted MrE [redacted] concerns and respectfully ask this complaint to be closed We apologize to MrT [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely,E [redacted] C [redacted] Regulatory Complaint SpecialistSears Holdings Corporation

(The consumer indicated he/she ACCEPTED the response from the business.) My filing of the complaint was merely to have an avenue to express how poor the whole delivery process wasFor example, I asked my daughter to call the delivery service back to reschedule the delivery since she was the person whose schedule the delivery was revolving aroundShe was not able to make the call as my phone number was the number on file so the system would not allow a call to be placed from my daughters phone The whole delivery process needs to be revamped in my opinion

January 23, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her refrigerator and her request for a replacement First, we would like to apologize to Ms [redacted] for failing her expectations in regard to the repair of her refrigerator After reviewing the notes in our service system, our office authorized a replacement under Ms [redacted] Master Protection Agreement (MPA) Based upon the features of Ms [redacted] current refrigerator, it was determined that $2,would provide her with a comparable replacement under her MPA An email was sent to Ms [redacted] on January 23, 2017, explaining the replacement process As stated in the email, Ms [redacted] is welcome to go to her local Sears to reselect; any Sears Blue Crew associate in the appliance department can assist her Ms [redacted] will need to provide the telephone number on record, [redacted] to verify the replacement authorization The new refrigerator will be delivered at no charge and the old unit removed The remaining MPA coverage will transfer to the new refrigerator While the MPA will expire on May 8, 2017, the manufacturer’s warranty will run one year from the date of delivery With that said, since we are providing Ms [redacted] with her requested resolution, we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist

Complaint: [redacted] I am rejecting this response because:Apparently, Sears dies not understand the concept of customer service:1: I booked service on Tuesday, June 13th for service on June 16th between 1:and 5:PM I had to be home during that time period The technician called at 4:and said he was running late I received an updated timeline for service between 4:and 6: So, I had to extend my period of time waiting For Sears until the evening onFriday So now, I am waiting for hours! I received an email saying that the technician was on his way a little after 5:PM Nobody came I called Customer Service twice that day Customer Service was a call center in the Philippines and the People I spoke to had no knowledge of the American ( and Sears's) way of how customer service for repairs should work They basically worked from a script saying that they could offer me a $ Gift card ( which I never received) as compensation for my inconvenience I told the agent to send me the $gift certificate, but I never received it I was then told that I could " reschedule" my service for the following week Keep in mind that I called on a Tuesday to schedule a Friday appointment and the technician never came to me despite my waiting all afternoon and evening It is the responsibility of Sears to call me to apologize and come the next business day to repair my dryer I have had many appointments over the years for repair technicians and if they are running late and have to reschedule, I am immediately called and added to the first time slot on the next business day Obviously, if my dryer is broken, I would need a technician ASAP I DID NOT CANCEL MY SERVICE REQUEST! I ASKED SEARS TO DO WHAT SHOULD BE DONE FOR ANY CUSTOMER> THEY DID NOT COME WHEN THEY WERE SUPPOSEDTO AND THEY DID NOT SCHEDULE ME FOR THE NEXT BUSINESS DAY AS THEY SHOUL HAVE> THIS COMPAINT IS SOMETHING THAT SEARS SHOULD CONSIDER IF THEY WANT TO KEEP CUSTOMERS.Sears used to HAVE repair service IN THE 70S AND 80S, This PRESENT Sears call service is very ineffective and the managers do not have the authority to make things right I now know why Sears is doing poorly in the retail department I have always bought Kenmore products, but based on this experience, I will need to buy products that have good customer service Sincerely, Marion L***

August 3, Nita [redacted] Revdex.com North Wabash Ave., Ste# [redacted] Chicago, IL Re: [redacted] – Emily [redacted] Dear Ms [redacted] , We have completed the investigation of Ms [redacted] ’s complaint regarding her recent online order experience and her request for a full refund It is unfortunate that we failed Ms [redacted] ’s expectations and we can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted After reviewing the notes in the order, we found that Sears Online arranged to have the delivery carrier, [redacted] pick up the item and it is currently in transit back to the warehouseOnce the product is returned, a full refund will be processedAdditionally, we hope that in the future Ms [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms [redacted] ’s concerns and respectfully ask to have this matter closed, pending the refund We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # - Raymond H [redacted] Dear Ms [redacted] : We have completed our investigation of Mr***’s complaint regarding the Sears Home Warranty Our records show that Mr***’s Sears Home Warranty was cancelled at his request on January 12, and he was refunded the full purchaseSince Mr***’s Home Warranty was cancelled as requested we have closed our case We apologize to Mr [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct [redacted] @searshc.com

[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] - Dana S [redacted] Dear Ms [redacted] We have completed our investigation of MsS [redacted] complaint regarding her Sears Appliance Warranty As clarification, when a consumer calls in for service on an appliance that is not working nor is covered under a manufactures warranty or a service contract, our repair agents will offer the consumer an option of purchasing a Sears Appliance or Home Warranty if they qualifyThe consumer has a choice to purchase this warranty for the entire year at once or to have this billed monthly on a credit or debit cardThe Sears Appliance warranty is $a month or $for a month periodOur consumers are informed of the following when they sign up: “Your Sears Home Warranty program is for a term of one yearIt has a $50,limit per contract year and includes a $trade service fee per claimYour first service call today will be covered up to $maximum for repair or replacementOther than this first service call, your warranty coverage and program benefits under the plan begin days from todayPlease note that if you cancel before the expiration of the first year, you will be charged the regular retail price of the initial service call at the time you cancelThere are some common exclusions such as expendable items like filters, cosmetic parts, and damages due to causes beyond our control, such as hurricanes or earthquakes, or repairs resulting from abuse or accidental damage.” It is also important to note that a warranty contract with the terms and conditions was mailed to her with in the week of her enrolling in the warrantyThe Welcome kit includes a coverage summary that shows the exact monthly cost of the plan enrolled inWe would expect a consumer to contact us shortly after receiving and reviewing the warranty paper work, not after several months of coverage We do show service in June where a cracked pump was replaced, there is no evidence that MsS [redacted] paid for parts as this was covered under the warrantyOur service visit in August we could not find any issue with the washer as after running a load the washer drained and on the November visit MsS [redacted] was informed that she would need to have the gas disconnected from the dryer before the service technician could service the washer as it is a stacked systemThis action was not necessary with the earlier services therefore was not requestedSoon after this request MsS [redacted] cancelled her warranty With that being said we are unable to honor MsS [redacted] request for a full refund of the warranty premiums and since we do not show that MsS [redacted] paid any more than was laid out as her responsibility under the terms and conditions of the Sears Home Warranty we have closed this case We apologize to MsS [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Vanessa.L.S [redacted]

December 28, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # 10987047- Cathy [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding her refrigerator Store Manager Christopher [redacted] provided the following response: We spoke with Ms [redacted] and offered to provide her with $to keep the refrigerator as is or we would send her a new refrigerator at no additional costMs [redacted] wanted the $credit, which was processed todayShould Ms [redacted] have any further issues, she may contact me (Christopher) during business hours at [redacted] In light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie Shurbet Regulatory Complaint Specialist Sears Holdings Corporation

[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding a refrigerator purchased from SearsOn October 13, 2016, I emailed Ms [redacted] and offered to have the refrigerator picked up and a credit processedThe email is below for review Ms [redacted] I just received your Revdex.com Complaint and wanted to first apologize for the inconvenience you have gone throughI can have the fridge picked up and a refund processed, please note that it can take up to days for funds to be credited back to the [redacted] ending in [redacted] the credit that was used to complete the purchase Please give me a call or reply to this email and I’ll get the pischeduled ASAP- Thanks, [redacted] [redacted] ** [redacted] Ms [redacted] can reach me at [redacted] or via email at [redacted] and I will schedule the pick up and have the refund processed once the unit has been returned to the warehouseSince we have reiterated our willingness to pick up and refund the refrigerator, we ask that this complaint be closed pending further contact We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]

January 4, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint a dryer he wished to purchase District Manager Jim [redacted] has spoken with Mr [redacted] and arrangements have been made to provide him with the dryer he wanted for the price in questionFree delivery will be granted as wellWe apologize for any misunderstandingAt this time, we respectfully ask that this matter remain closed in the interim We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

a refund was issued finally from sears hometown, that is all I requested from searsIn the future I will never do business with such an unprofessional and unreliable companyThank you for you assistance Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

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