September 22,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # - Frederick ***
Dear Ms***:
We have completed our investigation of Mr*** complaint regarding the service on his chain saw
After reviewing the
service history service department authorized a replacement of the chain saw under his manufactures warrantyMr*** had been informed of this offer and has been provided with the necessary information to select a new chain sawMr*** had been provided with the direct contact information of our service unit if he was in need of further assistanceSince it was our understanding that this resolution met with Mr*** approval, we have closed our file
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
Vanessa.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Glenn R***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not satisfactory - however I am not pursuing this issue In order to get any service from Sears one must live in a mega city!!!! Customer service from Sears is non-existent in small towns
Sincerely,
*** * ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her refrigerator*** *** Sears
Home Services Customer Advocate provided the following response: Sears Home Services records indicate that repairs to Ms*** refrigerator were completed on October 7, 2016, when a defrost kit was installedAfter the aforementioned kit was installed the unit was tested and was found to be operating as expectedWhen contacted on October 10, 2016, Ms*** confirmed that the refrigerator was operating as expected and ended the callAt this time, since Ms*** did confirm that the refrigerator was operating as designed, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Revdex.com:I received my refund*** findings on the chair are inaccurate, but I would guess that's why the store is ran the way it isShe is always right and never wrongI would say I'm never shopping at Sears/KMart again, but that would be overkill, since our location is in the process of closingConsider this a lost customer.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because their emails and phone calls are generic and not genuineThey don't want to resolve this issue but come up with excuses.
Sincerely,
Vishal ***
Complaint: ***
I am rejecting this response because:I take offense to being lumped in to the so-called group of people that have “abused” the policyI purchased an item, had a valid receipt and tried to return it according to the parameters stated on the receiptIt clearly says “most items have a return period of days”If jewelry/watches were outside of the period then “jewelry/watches” (every specific item) should be outlined on their receipts, signs behind customer service etcNot when I try to return the item and an unsure associate has to get their manager who then says "can't do any for you, call corporate"Furthermore, I had a valid receipt…proof of purchaseA gift card would have been a reasonable solution because the retailer would have retained the sale
Sincerely,
*** *** **
I received a call and they fixed the issueThey were fast in their response and fixing of the issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Richard F*
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** * *** * *** Dear *** *** We have completed our investigation of Ms*** complaint regarding services for her Kenmore range As of September 1,
our service technician documented that Ms*** still has an infestation of roaches and this is within the rangeMs*** indicated she had an exterminator out to her home on August 27, that should be plenty of time to have the fumigation to have exterminated the existing infestationSince there was still evidence of the infestation on September 1, Ms*** may need to contact *** regarding their policies That being said our service technicians will not work on an appliance with an existing infestationIt is also important to note that although Ms*** warranty does not specifically state roach infestation is not covered it does state that the range is warranted against defects in material and workmanshipIt further states that the warranty covers only defects in material and workmanship and will not pay for damages to or failure of the appliance resulting from accident, alteration, abuse or misuseAn infestation is labeled as an abuse of the appliance Ms*** did purchase a Master Protection agreement and the MPA, section Limitations of Coverage states: cRepair of any Covered Product which is damaged or malfunctioning due to causes beyond our control including, but not limited to, repairs necessitated by operator or owner negligence such as the failure to maintain the product according to the owner's manual instructions, improper installation, television burn-in, accidental damage, abuse, misuse, vandalism, theft, mold, mildew, rust or corrosion, animal or insect infestation, damage caused by lightning and other acts of nature Therefore once the infestation has been eliminated Ms*** will be responsible for the cost to repair her range once the range has been repaired and is in working order her manufactures warranty as well as her MPA will be reinstated and will cover any future repairs due to material defects or workmanshipAt this point in time we do know that the control board was shorted out due to the infestation and will need to be replaced but without doing a complete diagnostic of the range we cannot determine if the infestation has effected other parts in the range Since we have explained why we are unable to honor Ms*** request to replace her range or to have the needed repairs covered by her warranty we have closed this complaint We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
October 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and request for an immediate refund We would first like to apologize for any inconvenience Ms*** has experienced with this orderWe value her patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we have decided to process a full refund todayAccordingly, a full refund of $will be credited back to the *** account within to business daysFor Ms***’s records, the return receipt number is *** Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
June 21,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the duplicate charge
he incurred for the in-home service of his refrigerator
Firstly we would like to apologize for the inconvenience and disappointment that Mr*** may have experiencedWe researched and discovered that due to a system glitch, the initial bank check that Ms*** handed our technician did not cancel as requestedTherefore, both checks were processed and Mr*** paid twice for the serviceOn June 21, we submitted for a credit of $that will be issued to Mr*** in the form of a bank checkMr*** should receive the check via regular mail within business daysWith that being said, since we have addressed the issue brought forth in Mr*** complaint, we have closed our file
Again, we apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***
Revdex.com:SEARS needs to review the Online Listings since the Part Numbers all show the Gladiator 48" NumberMore attention to detail is requiredNot a good way to sell a product when you cant even identify it correctlyThese are sad days
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Eric ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have not fully completed our investigation of Ms*** complaint regarding her issues with being able to set service
We apologize for the delay in responding to this complaintWe are currently waiting the completion of service for Ms*** washer scheduled for May 5, We are in communication with Mr* *** directly and she has been provided with my direct contact information With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted. If Ms*** issue is not resolved to her satisfaction, she can reopen it later even if the Revdex.com has closed it as resolved. We respectfully ask that this matter remain closed at this time We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael P***
Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: MELISSA ***
July 21,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Rudy *** - # ***
Dear Ms***:
We have completed our investigation
Mr***'s complaint regarding his dissatisfaction with Sears Home Services
First, we would like to apologize to Mr*** for failing his expectations in regard to the repair of his dishwasherAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Mr***'s concerns to the District Service Manager for further reviewOn July 18, 2015, the technician returned to Mr***'s home to install a new duct and vent assembly, as well as level the dishwasherOnce the new parts were installed and the dishwasher leveled, it was tested and found to be operating properlyWith that said, since we have repaired Mr***'s dishwasher, albeit later than expected, and documented his concerns with the repair process, we ask to have this matter closed
Again, we apologize to Mr*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Repaired completed and customer service care dept immediately solve my problem with the repair in a matter of one day
August 18, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** *** Dear MsV*** We have completed the investigation of MrP*** complaint regarding his
refrigerator According to our records, MrP*** refrigerator was replaced and he is satisfiedAs such, we have closed our fileWe apologize to MrP*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Regulatory Complaint Specialist Sears Holdings Corporation *** Tell us why here
August 2, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear *** *** We have completed the investigation of *** *** complaint regarding her water softener Upon receiving
*** *** complaint, we reviewed her extended coverage and the notes in our service system. Unfortunately, the Master Protection Agreement (MPA) that Ms*** carried on her water softener expired on May 15, 2016, nearly three months ago. Furthermore, the last repair on record was completed on March 23, 2015, over months agoThere is no record of Ms*** calling for service this year. Ms*** has been correctly informed that if she wishes to have her water softener serviced by a Sears technician, she will be responsible for the $diagnostic fee and any subsequent repair costs. We are unable to make any accommodations. As this decision is final and commensurate to the circumstances, we ask that this matter be closed We appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
(The consumer indicated he/she ACCEPTED the response from the business.)
I explained in my complaint that I gotten money for food lossI had just bought food two days before the refrigerator went outI was seeking additional compensation because of the additional money I have had to spend on food because Sears could not make the repairs in a timely mannerI will utilize the dollar credit and find one close to that amountEven if I did not use the entire you would think Sears would let me put that amount to something else in the storeIt is not a large sum of money that would be left over after the purchase anywayAfter I use this $creditI am am not sure that I will be shopping at Sears after this experienceI have been a customer for years with major purchases in the last years
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally did come to service my washerThe two previous appointments sears said was cancel was because they came to my home when I told them I would not be homeI work second shift and I leave home everyday at 1:30pmThe service man showed me plastic ty-wrap and said it should not have been thereMy washer has many computer sensor's in itIf I continue to hear noises in my washer, I will call sears again for a service call
September 22,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # - Frederick ***
Dear Ms***:
We have completed our investigation of Mr*** complaint regarding the service on his chain saw
After reviewing the
service history service department authorized a replacement of the chain saw under his manufactures warrantyMr*** had been informed of this offer and has been provided with the necessary information to select a new chain sawMr*** had been provided with the direct contact information of our service unit if he was in need of further assistanceSince it was our understanding that this resolution met with Mr*** approval, we have closed our file
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
Vanessa.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Glenn R***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not satisfactory - however I am not pursuing this issue In order to get any service from Sears one must live in a mega city!!!! Customer service from Sears is non-existent in small towns
Sincerely,
*** * ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her refrigerator*** *** Sears
Home Services Customer Advocate provided the following response: Sears Home Services records indicate that repairs to Ms*** refrigerator were completed on October 7, 2016, when a defrost kit was installedAfter the aforementioned kit was installed the unit was tested and was found to be operating as expectedWhen contacted on October 10, 2016, Ms*** confirmed that the refrigerator was operating as expected and ended the callAt this time, since Ms*** did confirm that the refrigerator was operating as designed, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Revdex.com:I received my refund*** findings on the chair are inaccurate, but I would guess that's why the store is ran the way it isShe is always right and never wrongI would say I'm never shopping at Sears/KMart again, but that would be overkill, since our location is in the process of closingConsider this a lost customer.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because their emails and phone calls are generic and not genuineThey don't want to resolve this issue but come up with excuses.
Sincerely,
Vishal ***
Complaint: ***
I am rejecting this response because:I take offense to being lumped in to the so-called group of people that have “abused” the policyI purchased an item, had a valid receipt and tried to return it according to the parameters stated on the receiptIt clearly says “most items have a return period of days”If jewelry/watches were outside of the period then “jewelry/watches” (every specific item) should be outlined on their receipts, signs behind customer service etcNot when I try to return the item and an unsure associate has to get their manager who then says "can't do any for you, call corporate"Furthermore, I had a valid receipt…proof of purchaseA gift card would have been a reasonable solution because the retailer would have retained the sale
Sincerely,
*** *** **
I received a call and they fixed the issueThey were fast in their response and fixing of the issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
*
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Richard F
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** * *** * *** Dear *** *** We have completed our investigation of Ms*** complaint regarding services for her Kenmore range As of September 1,
our service technician documented that Ms*** still has an infestation of roaches and this is within the rangeMs*** indicated she had an exterminator out to her home on August 27, that should be plenty of time to have the fumigation to have exterminated the existing infestationSince there was still evidence of the infestation on September 1, Ms*** may need to contact *** regarding their policies That being said our service technicians will not work on an appliance with an existing infestationIt is also important to note that although Ms*** warranty does not specifically state roach infestation is not covered it does state that the range is warranted against defects in material and workmanshipIt further states that the warranty covers only defects in material and workmanship and will not pay for damages to or failure of the appliance resulting from accident, alteration, abuse or misuseAn infestation is labeled as an abuse of the appliance Ms*** did purchase a Master Protection agreement and the MPA, section Limitations of Coverage states: cRepair of any Covered Product which is damaged or malfunctioning due to causes beyond our control including, but not limited to, repairs necessitated by operator or owner negligence such as the failure to maintain the product according to the owner's manual instructions, improper installation, television burn-in, accidental damage, abuse, misuse, vandalism, theft, mold, mildew, rust or corrosion, animal or insect infestation, damage caused by lightning and other acts of nature Therefore once the infestation has been eliminated Ms*** will be responsible for the cost to repair her range once the range has been repaired and is in working order her manufactures warranty as well as her MPA will be reinstated and will cover any future repairs due to material defects or workmanshipAt this point in time we do know that the control board was shorted out due to the infestation and will need to be replaced but without doing a complete diagnostic of the range we cannot determine if the infestation has effected other parts in the range Since we have explained why we are unable to honor Ms*** request to replace her range or to have the needed repairs covered by her warranty we have closed this complaint We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
October 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and request for an immediate refund We would first like to apologize for any inconvenience Ms*** has experienced with this orderWe value her patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we have decided to process a full refund todayAccordingly, a full refund of $will be credited back to the *** account within to business daysFor Ms***’s records, the return receipt number is *** Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
June 21,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the duplicate charge
he incurred for the in-home service of his refrigerator
Firstly we would like to apologize for the inconvenience and disappointment that Mr*** may have experiencedWe researched and discovered that due to a system glitch, the initial bank check that Ms*** handed our technician did not cancel as requestedTherefore, both checks were processed and Mr*** paid twice for the serviceOn June 21, we submitted for a credit of $that will be issued to Mr*** in the form of a bank checkMr*** should receive the check via regular mail within business daysWith that being said, since we have addressed the issue brought forth in Mr*** complaint, we have closed our file
Again, we apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***
Revdex.com:SEARS needs to review the Online Listings since the Part Numbers all show the Gladiator 48" NumberMore attention to detail is requiredNot a good way to sell a product when you cant even identify it correctlyThese are sad days
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Eric ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have not fully completed our investigation of Ms*** complaint regarding her issues with being able to set service
We apologize for the delay in responding to this complaintWe are currently waiting the completion of service for Ms*** washer scheduled for May 5, We are in communication with Mr* *** directly and she has been provided with my direct contact information With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted. If Ms*** issue is not resolved to her satisfaction, she can reopen it later even if the Revdex.com has closed it as resolved. We respectfully ask that this matter remain closed at this time We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael P***
Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: MELISSA ***
July 21,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Rudy *** - # ***
Dear Ms***:
We have completed our investigation
Mr***'s complaint regarding his dissatisfaction with Sears Home Services
First, we would like to apologize to Mr*** for failing his expectations in regard to the repair of his dishwasherAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Mr***'s concerns to the District Service Manager for further reviewOn July 18, 2015, the technician returned to Mr***'s home to install a new duct and vent assembly, as well as level the dishwasherOnce the new parts were installed and the dishwasher leveled, it was tested and found to be operating properlyWith that said, since we have repaired Mr***'s dishwasher, albeit later than expected, and documented his concerns with the repair process, we ask to have this matter closed
Again, we apologize to Mr*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Repaired completed and customer service care dept immediately solve my problem with the repair in a matter of one day
August 18, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** *** Dear MsV*** We have completed the investigation of MrP*** complaint regarding his
refrigerator According to our records, MrP*** refrigerator was replaced and he is satisfiedAs such, we have closed our fileWe apologize to MrP*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Regulatory Complaint Specialist Sears Holdings Corporation *** Tell us why here
August 2, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear *** *** We have completed the investigation of *** *** complaint regarding her water softener Upon receiving
*** *** complaint, we reviewed her extended coverage and the notes in our service system. Unfortunately, the Master Protection Agreement (MPA) that Ms*** carried on her water softener expired on May 15, 2016, nearly three months ago. Furthermore, the last repair on record was completed on March 23, 2015, over months agoThere is no record of Ms*** calling for service this year. Ms*** has been correctly informed that if she wishes to have her water softener serviced by a Sears technician, she will be responsible for the $diagnostic fee and any subsequent repair costs. We are unable to make any accommodations. As this decision is final and commensurate to the circumstances, we ask that this matter be closed We appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
(The consumer indicated he/she ACCEPTED the response from the business.)
I explained in my complaint that I gotten money for food lossI had just bought food two days before the refrigerator went outI was seeking additional compensation because of the additional money I have had to spend on food because Sears could not make the repairs in a timely mannerI will utilize the dollar credit and find one close to that amountEven if I did not use the entire you would think Sears would let me put that amount to something else in the storeIt is not a large sum of money that would be left over after the purchase anywayAfter I use this $creditI am am not sure that I will be shopping at Sears after this experienceI have been a customer for years with major purchases in the last years
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally did come to service my washerThe two previous appointments sears said was cancel was because they came to my home when I told them I would not be homeI work second shift and I leave home everyday at 1:30pmThe service man showed me plastic ty-wrap and said it should not have been thereMy washer has many computer sensor's in itIf I continue to hear noises in my washer, I will call sears again for a service call