Georgetown Common Apartments

Complaint: [redacted] I am rejecting this response because: I have spoken with [redacted] and he has agreed to allow me to take my car to another location to have it service which I can only do on a Saturday so we are trying to coordinate the repair My concern is he is not willing to refund my expenses for a repair that has cost me time and money I am hoping once I get the car repaired and it is confirmed that the springs were incorrectly installed, he will refund the charges I have paid to get my car fixed correctly! Sincerely, [redacted] ***

Mr [redacted] ,We are very sorry for the time that we have had your vehicleWe understand that you are unhappy with the length of time it has taken us to repair your vehicleThe original repair was done at a sister AAMCO in anther state and we have not been able to determine what is causing the vehicle to failWe have been working diligently at finding the cause of failureWe believe that we have found it and are repairing and reassembling your vehicle.We will keep you informed as to the results of the repairAgain we are very sorry for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] We did resolve the problem but not without them arguing with me that I approved what was done to my carThis is absolutely and I did not approve the more pricey oil or the additiveI do not like their general attitude and will not go back there in the future. I want to thank the Revdex.com for the help you gave me and I appreciate your time and the efforts. Thanks so much!

Complaint: [redacted] I have not recieved my vehicle repaired and in acceptable conditionThe shear amount of time it has taken for the repair is unfortunate for both of usThere are numerous ways this could have been preventedI will maintain contact with you intil the issue is resolved in a professional manner.? I am rejecting this response because: Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/04/17) */
The customer brought us her vehicle on 3/@ 8:amUpon completion of the multi point inspection, it was suggested that the customer have a "tune up" done (new spark plugs, spark plug wires, fuel filter and serpentine belt)Customer gave
authorization on 3/@ 12:pmWhile replacing the spark plugs, it was noticed that they were very old and excessively worn, and may be the original plugs (with 216,miles on them)One of the plugs was seized in, and so brittle that it broke offThe customer was contacted and made aware of best case/ worst case price for repairing thisIt was explained, in detail, that this happened because of a lack of proper maintenance (neglect) on the vehicleThe Customer authorized the additional work and cost on 3/
In reference to the customer's complaint about the slight upcharge on parts, yes we doWe put a a mild upcharge on the parts, for warranty reasonsThis is standard practice in the industry
We took the time to have the customer talk with of our Representatives, to make certain that the issue with the spark plug breaking was clearly communicated as lack of proper maintenance (neglect) on the consumer endThe customer Authorized all repairs/pricing after stating that they understood
It should be noted that customer was given $in additional parts, AT NO CHARGE, for this repair work - for other issues caused by neglect, that were discovered as part of the repair
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I gave permission to *** on the 12th of March, When I did not hear from him by the 16th of March, 2015, I called to find out when my car would be doneTommy answered the phone and informed me that he did not know anything about my car and that *** and his wife had taken a little vacationHe also informed me that the mechanic had a doctor's appointment that morning and had not come in yetBut, that he would find out something and let me knowHe called me on Tuesday March 16, in the afternoon, which is when he told me that he had bad news, that one of the spark plugs had broken off while removing it and that it was going to cost more now to finish the jobHe said that the plug was in there really tight and that it broke offHe said it may have been the original plugHe told me that because it had broken off they would have to drill it out and then rethread it to replace the plug and that another one was in there kind of tight alsoI asked what would it cost me then and he said it would be or more if they had to send it somewhere to be drilled depending on if they could get it out or notAt that time I told him I could not afford to pay for that and couldn't they put it back together and I could come get itHe said no, they could not put it back together like it was and that I would not be able to drive itThen I said I cannot afford to pay for it and he said that they had financing at their place of business and I told him my credit was not good and that I would probably not qualify, he then said we could probably work something else out thereSo at that point I told him to go ahead and fix itI felt like that was the only thing I could doI tried at several different places to get the money, but could not
About the slight upcharge, it was twice what was quoted on the website of O'Reilly'sTo me that is a little bit more than slightPlus they had to buy the tool to rethread it and I was charged for that
No one ever took the time to talk to me except when I initiated it and it was never told to me it was because of neglect, what they said again was that they might be the original plugsAlso, those additional parts were given only when they were putting my car back together and he is correct there was no additional charge, I did not know about this until it was done
Also they had my car from March 12th, until March 27th, I had to get rides to work and to school and anywhere else I needed to go
Final Business Response /* (4000, 15, 2015/08/07) */
signed their title over to us so no contact was made here as we took care of this before you contacted us
Final Consumer Response /* (4200, 17, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the only resolution I had to this problem

Initial Business Response /* (1000, 5, 2015/11/11) */
Contact Name and Title: ** ***
Contact Phone: General Manager t
Contact Email: ***@gmail.com
We have addressed all customer concerns and repaired his vehicleThe customer has picked up his vehicle and we are going to
write him a check for the additional parts that we had him purchase as a courtesyWe did not charge him for those parts in the first place but we are sorry that this customer has had these issues
Initial Consumer Rebuttal /* (2000, 7, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We will look into this complaint and get back to you with our findings

Dear Sirs, I have attached our responsePlease let us know if there is anything else you need. Thanks,*** ***General ManagerAAMCO Total Car Care and Transmissions***

Initial Business Response /* (1000, 5, 2015/11/11) */
Contact Name and Title: ** ***
Contact Phone: General Manager t
Contact Email: ***@gmail.com
We have addressed all customer concerns and repaired his vehicle The customer has picked up his vehicle and we are going to
write him a check for the additional parts that we had him purchase as a courtesy We did not charge him for those parts in the first place but we are sorry that this customer has had these issues
Initial Consumer Rebuttal /* (2000, 7, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Mr***, We are very sorry that you feel we took advantage of you. We will get with our team and discuss this situation and get back to you with our finds. Blessings,

We will look into this complaint and get back to you with our findings

Complaint: ***
I am rejecting this response because: I have spoken with *** and he has agreed to
allow me to take my car to another location to have it service which I can only do on a Saturday so we are trying to coordinate the repair My concern is he is not willing to refund my expenses for a repair that has cost me time and money I am hoping once I get the car repaired and it is confirmed that the springs were incorrectly installed, he will refund the charges I have paid to get my car fixed correctly!
Sincerely,
*** ***

Dear Sirs, I have attached our responsePlease let us know if there is anything else you need. Thanks,*** ***General ManagerAAMCO Total Car Care and Transmissions***

Mr***,We are very sorry for the time that we have had your vehicleWe understand that you are unhappy with the length of time it has taken us to repair your vehicleThe original repair was done at a sister AAMCO in anther state and we have not been able to determine what is causing the
vehicle to failWe have been working diligently at finding the cause of failureWe believe that we have found it and are repairing and reassembling your vehicle.We will keep you informed as to the results of the repairAgain we are very sorry for the inconvenience

Complaint: ***I have not recieved my vehicle repaired and in acceptable conditionThe shear amount of time it has taken for the repair is unfortunate for both of usThere are numerous ways this could have been preventedI will maintain contact with you intil the issue is resolved in a professional manner.?
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me
Sincerely,
*** ***? ? ? ? We did resolve the problem? but not without them arguing with me that I approved what was done to my carThis is absolutely and I did not approve the more pricey oil or the additiveI do not like their general attitude and will not go back there in the future.? ? ? I want to thank the Revdex.com for the help you gave me and I appreciate your time and the efforts.? Thanks so much!

Initial Business Response /* (1000, 5, 2015/11/09) */
I am sorry that *** *** feels the way that She does We were very clear from the beginning on price I made sure that she understood the price because her English was nit well spoken I got two authorization codes from her to verify
permission of the original sale I asked her for her birthday and the last four of her social security number I told her the price multiple times and she understood We felt bad for the customer because she seem to be in a bad place and reduced the cost and did another repair at no charge because she said that she could not afford it We have met face to face with the customer on four different occasions and her brother once We have offered to work with her and try to get her financing for her repair She did sign our authorization form when she dropped off the vehicle and again gave us her birthday and the last four of her social security number to authorize her repairs
** ***
General Manager
XXX-XXX-XXXX
p.s If you could please contact me Revdex.com

Complaint: [redacted]I have not recieved my vehicle repaired and in acceptable condition. The shear amount of time it has taken for the repair is unfortunate for both of us. There are numerous ways this could have been prevented. I will maintain contact with you intil the issue is resolved in a professional manner. 
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have  spoken with [redacted] and he has agreed to...

allow me to take my car to another location to have it service which I can only do on a Saturday so we are trying to coordinate the repair.  My concern is he is not willing to refund my expenses for a repair that has cost me time and money.  I am hoping once I get the car repaired and it is confirmed that the springs were incorrectly installed, he will refund the charges I have paid to get my car fixed correctly!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]     We did resolve the problem  but not without them arguing with me that I approved what was done to my car. This is absolutely false and I did not approve the more pricey oil or the additive. I do not like their general attitude and will not go back there in the future.    I want to thank the Revdex.com for the help you gave me and I appreciate your time and the efforts.  Thanks so much!