Georgetown Common Apartments

Mr. [redacted], We are very sorry that you feel we took advantage of you. We will get with our team and discuss this situation and get back to you with our finds. Blessings,

Mr. [redacted],We are very sorry for the time that we have had your vehicle. We understand that you are unhappy with the length of time it has taken us to repair your vehicle. The original repair was done at a sister AAMCO in anther state and we have not been able to determine what is causing the...

vehicle to fail. We have been working diligently at finding the cause of failure. We believe that we have found it and are repairing and reassembling your vehicle.We will keep you informed as to the results of the repair. Again we are very sorry for the inconvenience.

Initial Business Response /* (1000, 5, 2015/11/09) */
I am sorry that [redacted] feels the way that She does. We were very clear from the beginning on price. I made sure that she understood the price because her English was nit well spoken. I got two authorization codes from her to verify...

permission of the original sale. I asked her for her birthday and the last four of her social security number. I told her the price multiple times and she understood. We felt bad for the customer because she seem to be in a bad place and reduced the cost and did another repair at no charge because she said that she could not afford it. We have met face to face with the customer on four different occasions and her brother once. We have offered to work with her and try to get her financing for her repair. She did sign our authorization form when she dropped off the vehicle and again gave us her birthday and the last four of her social security number to authorize her repairs.
[redacted]
General Manager
XXX-XXX-XXXX
p.s. If you could please contact me Revdex.com.