Georgetown Shoes, Inc.

Hello,I filed a complaint yesterday 3/2/in regards to customer service issues at Performance HondaI contacted the business this morning 3/3/and left a voicemails for the sales and finance managers regarding the only issue I expected to be remedied which was the dealership completing their
part of the financing of my vehicleI was contacted back by different managers throughout the day today assuring me that they were going to get this paperwork resolved first thing in the morning on Monday 3/5/I am satisfied with this resolution as long as the dealership follows through with their plan on Monday 3/5/18. Thanks,
*** ***

We are in communications with the *** and will continue to work toward finding a Van to replace the one that got sold!

The refund has been sent to the credit union...you should see the balance on your payoff reflect the refund?I will calculate the interest and send you a check for the amount A.S.A.P. Bob B

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have not heard from *** regarding the refund of money spent for services. I am still waiting for the refund
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I did receive the refund check for the resolution to this issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this partially resolves my complaint The service is not due on my car for the next miles as I recently got it servicedI would rather prefer a refund of the interest amountMoreover, I might have to move from Cincinnati in a few months to a different location for workIf there are other options that you can provide let me know. Will I get an update from the credit union about the refund or something? How does this process work?
Regards,
*** ***

Bob has contacted usHe was apologetic and wrote down all the credentials of the van we were going to purchaseHe said he will contact us back when he locates something comparableAs of right now the matter is not resolved fully since we do not have another van yet but is in the processBob is making an effort to make things right [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Mr*** My name is Bob B*** I a the GM of the store.I wish I would have gotten to speak to you about this.I could have saved you the time and we would have taken care of it with out this.please contact me at *** I will make sure that we care of your refund!! Bob
B*** GM

I have no problem trying to find a replacement vehicle for the one that got sold.If she will reach out to me I will try and help expedite this for her! Bob B*** GM***

[A default letter is provided here which
indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

***We have spoken to and resolved this issue with ***I reach out to him and we refunded his expense for the faulty wires.Thanks, Bob*** ***General ManagerPerformance Kings Honda*** *** *** ***
*** *** ***
***

I have spoke to Jacob about the equipment, year, make and model...We are trying to locate a vehicle that fits the one that got sold!I will contact them when we have come up with a satisfactory replacement. I would again like to extend my most sincere apologies to them... Bob B*** GM

I am still looking for the purchase order. We paid $11,by cash, via cashier check on 9/23/2016. We were not offered a warranty. We were told since we paid cash we didn't get the option of a warranty

***
I would like to extend my apologies to you for the non-response to your issue.I would like to discuss the issue and see how we can help. My name is *** *** I am the GM of the store.Number to reach me is ***Please contact me at your earliest
convenience. Sincerely, *** *** *** ***General ManagerPerformance Kings HondaKings Water DriveCincinnati, Ohio 45249***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please have *** call me at her convenience to discuss a refund or a credit toward a warranty. *** *** GM***

I need assistance on how to reopen complaint ID ***. I talked to Bob at performance Honda on August 28th and he had informed me that he would work with us and resolve this issueBased off of this conversation I had my complaint closedSince then, I have not heard from himI have called and left messages on September 21st and September 30th and still have not received any response back. Thanks for assistance ***
*** ***

I will be in the office all next week...I will call and work out the terms of the refund.*** ***

I will refund the $and get you a key cut.I will have my used car manager call you and get the arrangements set up... Bob B*** GM###-###-####

***, I am looking into this matter and will reach out to you Monday.I want to be able to talk to you about your experience with us after I have some of the details in front of me.Thanks for your patienceBob B*** GMPerformance Kings Honda