Georgia Furniture Mart

Worst customer service ,never recommend anyone to buy even though prices are low.Store manager is so much busy that she or he can't even come to the phone .Leaving messages after messages but no response yet.
Delivery company they use Sinclair Logistics is another worst people they hired

I have been waiting for my missing chair for almost a month it's crazy U call get out on hold for over 25 minutes and than U get hung up on.. I just want my chair

Georgia Furniture Mart has failed to deliver my furniture in timely manner and without defects and missing items.
I purchased 3 sets of furniture from Georgia Furniture Mart (GFM) on June 27, 2020: a King bedroom suit, a dining room table set, and a display curio cabinet. At the time of purchase the sales representative assured me that all of the items were in stock and that all items would be delivered within 2 weeks. I was contacted by Veronica in the customer service department on July 31, 2020 and told that the bench for the dining room table was on backorder and that the remainder of the furniture would be delivered on August 2, 2020. On August 2, the GFM delivery team assembled the dining room table (minus the bench), and attempted to assemble the king bed. One of the team members noticed a defect on the headboard and the team returned it to the distribution center. The team member also made note that the display curio cabinet was missing a glass shelf. He told me that I would be contacted within 48 hours by a manager. It is August 5 and I have not been contacted by anybody at GFM. I called in and was told that a new headboard and footboard were available, but the customer service representative did not have any information on the glass shelf for the display curio cabinet. I called 6 different times and was transferred to different departments, told to leave voicemails and hung up on at least twice. I find this to be very disrespectful and unprofessional. Until GFM remedies their mishap and offers some form of consideration, I cannot recommend the company to anyone.

I will NEVER shop here again. This is my second time purchasing something and its been a problem with the delivery team. The first purchase was a dining room table I purchased that they promised a delivery date and then the day of never received a call saying they didn't have it in stock still. So I got a refund. This time I purchased a Bedroom set and they emailed me with a delivery date I noticed that they had the wrong number on the invoice so I called 3 times to correct it each time they told me they put it in the system. Here comes the day of delivery and they no show. So I call to find out the problem them say they had the wrong number I didn't answer. Common sense from the delivery drivers would be for them to call from the call box to get in the apartments they don't !! Now I have to wait again. This by far is the worse store to deal with when it comes to customer service! NEVER AGAIN!

I bought sectional in April for $2,443.88. Delivery never occurred and I cancelled but total refund is $122 less than I paid.
I purchased a leather sectional for $2,443.88 in April. The salesperson, Brandon, continued to check on delivery for me, but it was pushed back month after month. In mid-May, Brandon told me it looked like the delivery would occur in mid-July. I spoke to the store about it in late May and was told that I would also receive and additional 5% Memorial Day Sale discount (approx. $122). I checked my Amex statement in early June and did not see the additional refund. I called the store and left a message to have Victoria call me back. I texted Brandon and he said it might be best to go to the showroom to try to resolve. I went to the showroom in Norcross several weeks ago and spoke with a front desk customer service rep who looked up my purchase. The rep showed me the discounted amount of $2,321.88 in your system with a zero balance due. I showed him my Amex statement with the higher amount of $2,443.88, and told him there was no refund for the additional discount applied (I even called American Express and had them do a search, and they did not show any other activity from Georgia Furniture Mart). I left my information with the customer service rep, who told me that someone from their credit card processing division would need to call me back. The rep also told me that it looked like the delivery date would now be pushed back again to the end of August. I left several messages through June with no call back. On July 3rd, I texted Brandon and told him I wanted to cancel the order, since I had found another piece elsewhere that could be delivered in July. He texted back that the cancellation would be processed and a refund applied within 3-5 business days. I texted back that I wanted the full refund for what I paid - $2,443.88, and he texted back that the full refund would be applied. I called on Monday, July 6th and spoke with a customer service rep who confirmed that the cancellation did go through, but that the refund would only be $2,321.88. I again explained the situation and asked for someone to call back. I left another message yesterday, July 7th, but no call back. I just spoke with Ashley, a customer service rep at the showroom, and again explained the situation. I asked to speak with a manager (she indicated that Alex and Robert were there today when I asked), and I asked if she could get one of them on the phone. I was put on hold for approximately 40 minutes, and when Ashley came back on the phone, she said the managers were currently in a meeting. I left a detailed message indicating that I would be driving the three-hour round trip to the showroom today to get this situation resolved once and for all. This is horrendous customer service. I am an educator and cannot afford to lose $122 for furniture that I never received.

I purchased my first item from them over a year ago and was very happy with the entire transaction.
However, my recent visit was like I was in a totally different store. I walked in knowing exactly what I wanted but decided to enquirer about financing before proceeding to get the items that I wanted. My husband and I were introduced to a sales lady (Lyra) who was sweet. She walked us around the store and took notes on everything we wanted to that and made sure we didn't go over our spending limit. A portion of my purchase was financed and we paid cash for the remaining balance.
We waited TWO HOURS for the cashier to go over the terms and agreement of the loan. Our delivery date was scheduled for May 17th. from 1:30-5pm. I was help hostage at my home waiting all day for a delivery that never happened. I called on Monday only to be told by Stephanie that my orders were not found and they were cancelled. I then gave her the order/ticket number and told her to have the manager call me. To my surprise I received a call from Lyra stating that my order would arrive on Wednesday 1:30-4:30pm. I was also told that my sons nightstand was on back order. After the delivery was made there was no sign of my sons full size bed. I remember specifically telling Lyra that I needed a full size bed when she then asked me if I needed a mattress and a box spring to go with it I told her NO. He only received his CHEST. I then called the next day and left several messages and still know one has reached out to me. This has been a circus and a roller coaster ride with this company. I just want this nightmare to be over.

When furniture was delivered they broke my Headboard . I called warehouse they stated that I will send another one out another headboard on 12/20/19
When furniture was delivered they broke my Headboard . I called warehouse they stated that I will send another one out another headboard on 12/20/19. I have called every 2weeks and gotten a different person, no one wants to give name of manager or supervisor name. I just want my headboard fix or a new one its just that simple. They have gotten paid by the finance company and can careless about me being happy as a customer.

I order a sectional back in December 2019, When I received it was missing a pillow and the part of the of sofa is sinking in on the long part.
I order a catnaper sectional back in December 2019, When I received it was missing a pillow and the part of the of sofa is sinking in on the long part. I call the warehouse in mid December about pillow missing and how the furniture is sitting the you indicated she would order the pillow and get it mail out to me and would schedule a service visit. I called back on Jan 06,2020 and the young lady stated the pillow had been and not sue if it was coming to the warehouse or directly to my address. I asked about the service call for someone to come look at my furniture she indicated a manager would call back to set that up. It is Feb 25,2020 still no pillow nor service visit to look at my sectional.

Our sofa with a warranty is dirty, damaged, ripped and worn out. We called the company and they would not corporate with us in cleaning or replacing.
I bought a sofa set on 09/26/2016 with a warranty at UNDERPRICED FURNITURE for $2,681.10. They told us on that day that they would clean/exchange our sofa set if its dirty or damaged. Our current sofa set is dirty, damaged, ripped and just worn out, so we called the company and they said they would call me back after 2 days but I had to call them back after two weeks. When I called them back they said they would not clean or exchange it.

60+ days for a couch delivery
No phone calls for delay
No courtesy messages of delay
No Credit
Store Manager Manny was rude
When we bought it there was a 3 weeks delay to be delivered on August 18th. No calls or messages for further delay

When I called it was delayed for another 2 to 3 weeks yet no calls from their side

Called again after few weeks another delay

finally got it after 9 weeks - yet no courtesy

Yes they did give me accessories for discount the first time when I bought the couch but they keep claiming that is it.

Nothing to compensate for 60 more days after initial 3 weeks that we all agreed upon

Owner and/or management refused to discuss tax rate issues during checkout.
On September 2, 2019 after selecting pieces of furniture we received an invoice from sales rep Danielle. After reviewing the invoice we noticed the taxes listed on the invoice were inaccurate. As the city of Atlanta sale tax rate for Fulton County is currently 3.00%, applicable to localities in Fulton County, in addition to the 4.00% Georgia sales tax. Therefore total tax rate is 7.00%. After speaking with the sale reps she informed us no one was willing to speak with us about the tax rate and there was nothing she could do about it. From there we proceeded to the register and asked if we could speak with a manger or the owner to get an explanation of what taxes we were being charged as we only wanted to know what the rate was as it was not listed on the receipt. They refused to discuss the matter with us. Providing unacceptable service as well as willing to charge us a premium on taxes as they are not authorized to do. This business should be thoroughly investigated as it's unacceptable to charge customers a tax rate they are unable and unwilling to explain.

Damaged Furniture
Every piece of furniture we ordered had some type of damage and all they want to do is repair the furniture instead of replacing with new items. We ordered 2 bedrooms suites and a dining table set. One of the bedrooms the foot board was damaged. The other bedroom suite had a scratch or piece of dresser with the mirror. The dining table had a large piece of wood that was missing.

I am a senior 67 years old and have been ignored phone hung up on after asking for my200.00 warranty refund and I know they are taking advantage of me
problem date 6/24/19
cr XXXXXXXX
sales order XXXXXXXX date 2/18/18
sales order XXXXXXXX date 3/10/18
I as a 67 year old senior citizen am being horribly abused mistreated and know that me being a senior citizen underpriced furniture is intentional hanging up on me each time I have called to ask for my 200.00 for 2 warranties.
on 6/24/19 at around 6pm I spoke with one of the manager and ask her for my warranty refund she refused and said she called ultra shield she said ultra shield doesnt give warranties, she told me to call ultra shield I did and spoke with kayla on 6/24/19 at 6:27pm she told me that the refunds are given at the store where I purchased the furniture from to call them
so I called underpriced furniture back on 6/27/19 and talked to precious and she refused to give me my refund and then I ask for a manager and she hung up on me and I called back and ask to speak to a manager and told the person what it was about I was hung up on again so I know it wasnt a mistake.
Revdex.com I am asking you for help in getting my 200.00 back for the warranties and if they refuse I am willing to tell my story pubicly and I ask that if my complaint is not resolved with my 200.00 for the warranties given back to me in check or cash then I ask that this be posted on your website
thank you

Customer relations keeps avoiding me over the fact that they left my product unable to be disassembled and have lied about attempting to fix.
I purchased a $2000-$2500 bedroom set that they installed to a point it cannot be disassembled in some areas . Leaving me sleeping on the floor at my new home until they come to fix it. They are avoiding all contact saying "we will call back tomorrow" when they never call me back. Transferring me over and over again to new people then leaving myself on hold. My salesman Jermaine lost my credit application when I was there then turned me away and said I wasn't approved, but when I went to someone else I was approved in seconds. They arrived today to fix my bed and said no one was home and they left at 345pm on 6/17 when I had someone at my home well before that time.

I had to cancel part of an order due to it not being available and delivery being pushed back 2 weeks. It's been 3 weeks and I still haven't received my refund.

underpriced furniture are lyres and scammers
iv purchased new bedroom set iv been told that my delivery will be on Saturday 6.8.19 I called to check up on my delivery iv been told by customer service that my furniture wont be coming to me until august 16 and iv been hang up on now keep in mind I paid 1851$ cash now I don't have money or furniture I called to speak to manager nobody answered but my sales person he's lying to me about some other things when I have it on the paper when is delivery date underpriced furniture ale lyers and thief scamming people out of the money

My experience with Underpriced Furniture was absolutely horrendous.

Found a product online that I loved and placed my order. Called to confirm pickup location and they advised where to go. I got an email about an hour later stating that the product was on back order and that it would not be in for 3-4 MONTHS! Requested a refund. They stated they voided the transaction and a refund would be issued.

Called the next day to confirm the transaction was being refunded at which time they notified me that they did indeed have the product in stock at a texas warehouse that they could have it over in about 10 days. Ok, Great. They never voided the transaction or started processing the refund. At least not from anything that I could tell.

So I asked since I had already taken time out of my day to come get a product that showed in stock online, if they could deliver the product and waive the delivery fee, or even reduce it, so that I didn't have to take another day out. (The pickup location is an hour away) The lady stated no, that would not happen. They wouldn't offer any other assistance other than they could have it in 10 days.

So we will see if I ever actually get the product, but as of now. No refund and no product.

Customer service was absolutely awful.

In 2015, I purchased a leather sectional sofa and over 5 bedroom dressers. The salesman convinced us that because we were purchasing a leather sofa and a large quantity of furniture that the extended warranty would be a necessity and would be very useful to us. He guaranteed that the extended warranty would cover all issues that we might experience with our purchased items. We trusted the salesman and purchased the extended warranty for several hundred additional dollars.

Now our leather sofa is ripping and experiencing tearing and peeling. This should not occur on a genuine leather sofa. The handles on several dresser drawers are also hanging off and making it difficult to open the drawers. When I called the store, I was informed that peeling was not covered under the extended warranty and that there would be a fee to replace the handles. I paid for the extended warranty so that repairs and replacements are covered. There should be no additional fee.

We were mislead about the warranty coverage and are very displeased with the level of service of professionalism. I am not requesting a refund, I am merely requesting that the store honor its warranty that it pressures consumers to purchase. We should not be punished because the salesperson mislead or failed to provide complete information regarding warranty coverage.
Product_Or_Service: brown leather sectional and 5 drawer dressers

Buyer beware!! Their furniture is far from "underpriced" and they rape you on every transaction. Better make sure you love what you buy from them or it will cost you BIG to return it. Wasnt happy at all with my sectional...the delivery was late of course and the emplpyee at the store took my info for a return call in the morning. 3 days later and counting, still nothing from them. I wont be back and neither should you..

I ordered merchandise on 11/2/18 from this store with the online sales manager ***. The items that were ordered were (2) Magnolia Manor Nightstand, (1) Santa Barbara Cocktail Table, (1) Santa Barbara End Table, (1) Santa Barbara Sofa Table. When I spoke with the manager to place the order I advised him that the website stated that the items were available online but he said in his system they were not and that he would order them and have them in store ready for delivery to my residence on 11/8/18. On 11/6/18 I followed back up with *** to get a ETA of the items at approx 1220 pm he stated that the items would not be in until 11/9/18 and that they could be delivered on 11/10/18, I advised him that I took off of work specifically because he stated that the delivery would be for 11/9/18 he stated that the warehouse would not have the items because of closure, we came to agreeance that he would have all items delivered on 11/10/18. On 11/9/18 at approx 4:15pm I contacted the store again to speak with Mr *** and he was not present and I spoke with *** who advised that it would be an additional week before the items would be in the store and ready for delivery to my residence, I told her that the items were suppose to be delivered to my residence on 11/10/18 and she started yelling at me no and that I could either take what was being offered or cancel the order. I asked that my (2) night stands be delivered and she assured me that they would be delivered on 11/10/18 before noon it is approx 4:40 pm 11/10/18 no follow up from this merchant. I am very displeased with the services and miscommunication of this business after spending $900.00 on these items and no regards to customer satisfaction or feelings.
Product_Or_Service: Furniture