Everyone involved with my basement waterproofing, from my salesman to the folks who did the installation, could not have been more helpful or nicer The job went very smoothly, and I was amazed at the cleanliness of the whole installation They did a fantastic job
Our consultant was Kevin ***He was so friendlyHe came out to our house, evaluated all our waterproofing needsHe broke down everything we needed and he recommended the work in categories of importanceHe broke down all the work we agreed to do (which was everything he recommended) and explained step by step what materials would be used and how all the work would be doneShortly after, workers came to complete the sealing of our crawl space, installation of new drain tile and filling foundation cracksThe work was all completed in one dayThe workers were clean, polite and quick! HIGHLY recommended! Both the company and Kevin
I met with Jim BLikable and personableHaving exterior waterproofing system to keep water out of my bedroom in finished lower levelExplained how water comes in and what repair process is ...step by step
Initial Business Response / [redacted] (1000, 5, 2014/02/13) */ Contact Name and Title: [redacted] , Client Rel Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @permaseal.net Mrs [redacted] , We apologize for the experience that you've hadIt's unfortunate that the initial crack repairs failed While it's rare when our initial crack repair fails, we understand how frustrating it can be when it doesFortunately, you've chosen a reputable company which provides a lifetime guarantee on their crack repair workWe were happy you allowed us to schedule the cross-injection service work, which we have a high degree of confidence inThis should permanently resolve these seepage issuesWe want to sincerely thank you for your understanding and patience with us throughout this process Final Consumer Response / [redacted] (2000, 11, 2014/03/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) On 2/28/I spoke with [redacted] about having the cracks repaired from the outsideI told him that I was happy that one of the cracks would be fixed from the outsideHowever, I discussed with him that I wanted the second crack repaired from the outside as well due to the fact that the other crack failed five timesI mentioned that it is a matter of economics for both them and meHe continued to decline to fix the second crack stating, "It is not our policy to repair the crack unless it is leaking and it is not leaking now." I stated that I did not want to schedule the repair immediately for the following reasonsThe ground was/is frozenThe air conditioning unit has to be moved in order for them to repairIt was/is covered in snow and the company will not move it until the snow meltsThe concrete cannot be repaired in cold temperaturesThe last mechanic to fix the crack stated that the second crack would not holdTherefore, we want to wait till the snow melts and we have had a few good spring rains to see if it will leakThis will allow for both cracks to be repaired at the same time just as [redacted] has promised [redacted] agreed and said that I could call when the time was rightI asked who I should call and he said to either call him or [redacted] and he would make sure there was no problem with schedulingAt this point, I am agreeing to 50% of what [redacted] has offeredWhile I am happy with the decision to fix one crack from the outside, I am not happy with the decision to not fix the second crack at the same timeTheir refusal to repair the other crack at the same time makes no senseThey are sending a crew and bobcat to tear everything up and it will cost us approximately $to $to have the air conditioner moved and put backWhen the other crack repair does not hold (not only our opinion but the opinion of a Permaseal mechanic), they will have to send another crew and another bobcatIt will then cost us another $500-$to have the air conditioner moved for the second timeWhen this occurs, I will ask to either have this complaint re-opened or file a new complaint Final Business Response / [redacted] (4000, 9, 2014/03/05) */ We have reached back out to Mrs [redacted] after our production manager [redacted] came out to inspect the cracksWe were prepared to set an appointment to fix the leaking crack from the outsideHowever, Mrs [redacted] requested we wait until the spring to see if the second crack is going to leak; in which case we will repair both cracks from the outside
Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ Contact Name and Title: [redacted] Dir Admin Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @permaseal.net While we do not believe that we did anything wrong by way of waterproofing the basement, we are sorry about the experience that our client has trying to communicate with usWe have been working diligently with [redacted] to understand how we can help, and have finally arrived at what we believe is a mutually agreeable solution
Aurelio came out and replaced two window wells He and his crew did a great job, they were timely and thorough Had initial issues with scoping and scheduling that were not related to him
Initial Business Response / [redacted] (1000, 5, 2014/09/26) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @permaseal.net We scheduled a 9/site inspection with a Production Manager to help resolve our client's concerns
Perma-seal did an excellent job instructing preparation for the job, concrete clean-up, and follwhen I thought I had an issueMike [redacted] helped through the entire process
Jim [redacted] was very helpful and efficient I had a very positive experience and would definitely recommend Perma Seal and Jim [redacted] tp any of my neighbors that leakage problems
Ullisses [redacted] is awesome he came out answered all my questions and helping you with things that wasn't even related to the problem .I would recommend this business to everyone Thanks Perma-seal
The service representative was extremely well-versed in giving us all of the options so that we can make an informed decisionWe are very happy to have gone with Perma-Seal and definitely recommend others to go with them as well
My experience with Perma Seal so far has been an amazing experience Our salesman John [redacted] has been able to hold our hand and effectively help us understand the work that needed to be completedOur house has sunken about 8" and will need about piers to be corrected Instead of making this sound like a catastrophic repair John let us know this type of work they do all the time and is not to be worried aboutAfter dealing with about total companies we decided to move forward with Permaseal not just on price but professionalism One of the great things they offer is galvanized piers Others offer steel In the industries I work in anytime there is any metal being exposed to the elements it is either painted with rustoleum or galvanized to handle the elements to prevent corrosion To me it just make sense to use this materiel only Now the other companies do offer galvanized for an upcharge Perma Seal realizes to just use the best material from the beginning to give a fix that will last foreverAn other positive John let us know is they if something goes wrong during the lift with plumbing,electrical, or something major they realize it happen on there dime and they fix it no extra chargeI am hoping the installation crew is just as professional as John and the office associates I have dealt with so farPerma seal was recommend by multiple of my friends and family and so far I understand why they used them
Ullisses [redacted] presented a very professional, knowledgeble and experienced in his line of work We found him to be helpful in his suggestions pertaining to our problems
I had permaseal Jim [redacted] inspect my basement and crawlspaceHe showed me that I needed a battery back up and a [redacted] to help my issueNo pressure sales tactics and honest pricing
Was extremely happy with Jim [redacted] , the Perma-Seal rep that came outHe did a thorough inspection both inside and outside and found everything from hairline fractures in the wall to some issues behind the drywallHe explained everything in detail and was able to answer all of our questions with confidence
I have to say that we had a really great experience dealing with Perma-Seal this fall Ullisses [redacted] helped us get the work plan we needed in the amount we could afford He was always personable, polite and patient while we considered the plan appropriate for us Looking forward to working with him in the spring for part two!
Everyone involved with my basement waterproofing, from my salesman to the folks who did the installation, could not have been more helpful or nicer The job went very smoothly, and I was amazed at the cleanliness of the whole installation They did a fantastic job
Our consultant was Kevin ***He was so friendlyHe came out to our house, evaluated all our waterproofing needsHe broke down everything we needed and he recommended the work in categories of importanceHe broke down all the work we agreed to do (which was everything he recommended) and explained step by step what materials would be used and how all the work would be doneShortly after, workers came to complete the sealing of our crawl space, installation of new drain tile and filling foundation cracksThe work was all completed in one dayThe workers were clean, polite and quick! HIGHLY recommended! Both the company and Kevin
I met with Jim BLikable and personableHaving exterior waterproofing system to keep water out of my bedroom in finished lower levelExplained how water comes in and what repair process is ...step by step
Initial Business Response / [redacted] (1000, 5, 2014/02/13) */ Contact Name and Title: [redacted] , Client Rel Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @permaseal.net Mrs [redacted] , We apologize for the experience that you've hadIt's unfortunate that the initial crack repairs failed While it's rare when our initial crack repair fails, we understand how frustrating it can be when it doesFortunately, you've chosen a reputable company which provides a lifetime guarantee on their crack repair workWe were happy you allowed us to schedule the cross-injection service work, which we have a high degree of confidence inThis should permanently resolve these seepage issuesWe want to sincerely thank you for your understanding and patience with us throughout this process Final Consumer Response / [redacted] (2000, 11, 2014/03/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) On 2/28/I spoke with [redacted] about having the cracks repaired from the outsideI told him that I was happy that one of the cracks would be fixed from the outsideHowever, I discussed with him that I wanted the second crack repaired from the outside as well due to the fact that the other crack failed five timesI mentioned that it is a matter of economics for both them and meHe continued to decline to fix the second crack stating, "It is not our policy to repair the crack unless it is leaking and it is not leaking now." I stated that I did not want to schedule the repair immediately for the following reasonsThe ground was/is frozenThe air conditioning unit has to be moved in order for them to repairIt was/is covered in snow and the company will not move it until the snow meltsThe concrete cannot be repaired in cold temperaturesThe last mechanic to fix the crack stated that the second crack would not holdTherefore, we want to wait till the snow melts and we have had a few good spring rains to see if it will leakThis will allow for both cracks to be repaired at the same time just as [redacted] has promised [redacted] agreed and said that I could call when the time was rightI asked who I should call and he said to either call him or [redacted] and he would make sure there was no problem with schedulingAt this point, I am agreeing to 50% of what [redacted] has offeredWhile I am happy with the decision to fix one crack from the outside, I am not happy with the decision to not fix the second crack at the same timeTheir refusal to repair the other crack at the same time makes no senseThey are sending a crew and bobcat to tear everything up and it will cost us approximately $to $to have the air conditioner moved and put backWhen the other crack repair does not hold (not only our opinion but the opinion of a Permaseal mechanic), they will have to send another crew and another bobcatIt will then cost us another $500-$to have the air conditioner moved for the second timeWhen this occurs, I will ask to either have this complaint re-opened or file a new complaint Final Business Response / [redacted] (4000, 9, 2014/03/05) */ We have reached back out to Mrs [redacted] after our production manager [redacted] came out to inspect the cracksWe were prepared to set an appointment to fix the leaking crack from the outsideHowever, Mrs [redacted] requested we wait until the spring to see if the second crack is going to leak; in which case we will repair both cracks from the outside
Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ Contact Name and Title: [redacted] Dir Admin Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @permaseal.net While we do not believe that we did anything wrong by way of waterproofing the basement, we are sorry about the experience that our client has trying to communicate with usWe have been working diligently with [redacted] to understand how we can help, and have finally arrived at what we believe is a mutually agreeable solution
Aurelio came out and replaced two window wells He and his crew did a great job, they were timely and thorough Had initial issues with scoping and scheduling that were not related to him
Initial Business Response / [redacted] (1000, 5, 2014/09/26) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @permaseal.net We scheduled a 9/site inspection with a Production Manager to help resolve our client's concerns
Perma-seal did an excellent job instructing preparation for the job, concrete clean-up, and follwhen I thought I had an issueMike [redacted] helped through the entire process
Jim [redacted] was very helpful and efficient I had a very positive experience and would definitely recommend Perma Seal and Jim [redacted] tp any of my neighbors that leakage problems
Ullisses [redacted] is awesome he came out answered all my questions and helping you with things that wasn't even related to the problem .I would recommend this business to everyone Thanks Perma-seal
Ulisses was incredibly thorough, and he took his time to explain all answers for our specific situation
The service representative was extremely well-versed in giving us all of the options so that we can make an informed decisionWe are very happy to have gone with Perma-Seal and definitely recommend others to go with them as well
My experience with Perma Seal so far has been an amazing experience Our salesman John [redacted] has been able to hold our hand and effectively help us understand the work that needed to be completedOur house has sunken about 8" and will need about piers to be corrected Instead of making this sound like a catastrophic repair John let us know this type of work they do all the time and is not to be worried aboutAfter dealing with about total companies we decided to move forward with Permaseal not just on price but professionalism One of the great things they offer is galvanized piers Others offer steel In the industries I work in anytime there is any metal being exposed to the elements it is either painted with rustoleum or galvanized to handle the elements to prevent corrosion To me it just make sense to use this materiel only Now the other companies do offer galvanized for an upcharge Perma Seal realizes to just use the best material from the beginning to give a fix that will last foreverAn other positive John let us know is they if something goes wrong during the lift with plumbing,electrical, or something major they realize it happen on there dime and they fix it no extra chargeI am hoping the installation crew is just as professional as John and the office associates I have dealt with so farPerma seal was recommend by multiple of my friends and family and so far I understand why they used them
Ullisses was very professional and thorough in explaining the work needed to waterproof my basementHe's also quite friendly and personable
Ullisses [redacted] presented a very professional, knowledgeble and experienced in his line of work We found him to be helpful in his suggestions pertaining to our problems
I had permaseal Jim [redacted] inspect my basement and crawlspaceHe showed me that I needed a battery back up and a [redacted] to help my issueNo pressure sales tactics and honest pricing
I'M VERY PLEASED WITH THE ATTENTION TO DETAIL AND EXPLANATION OF PRODUCTS AVAILABLE JIM WAS VERY HELPFUL, PROMPT AND KNOWLEDGEABLE
Was extremely happy with Jim [redacted] , the Perma-Seal rep that came outHe did a thorough inspection both inside and outside and found everything from hairline fractures in the wall to some issues behind the drywallHe explained everything in detail and was able to answer all of our questions with confidence
Jim [redacted] represented Perma Seal well today He proposed practical solutions to issues found in my home
I have to say that we had a really great experience dealing with Perma-Seal this fall Ullisses [redacted] helped us get the work plan we needed in the amount we could afford He was always personable, polite and patient while we considered the plan appropriate for us Looking forward to working with him in the spring for part two!