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Georgia Power Company Reviews (24)

The $addtional deposit was paid in full on 04/17/15, therefore it is included in the $you have on file

Thank you for taking the time to write and share your concernsAlthough your letter expresses dissatisfaction with our company, I appreciate the opportunity to respond Providing excellent customer service is a top priority of Georgia PowerWe are committed to working with our customers Deposits are required for all service customers; however, the deposit may be waived up front depending on the results of the credit assessment A deposit may be billed when the existing deposit on the account is less than two times the average monthly bill and the customer's payment history is unsatisfactory (Late/partial payments, returned checks and or cut non pay)The deposits may be collected in an amount up to $per occurrence not to exceed two times the Average Monthly BillTo secure your account a deposit of $is required of which you have $on handA security deposit is needed to serve as protection of company assets at the premise and to ensure payment of the final billBased on our records, your account was set up on an electronic funds transfer to draft by the due date each month and you made a payment before the account draftedThe payment returned from the bank and a $deposit was billed to you in August As a one–time courtesy, the $deposit was cancelled; however , you were advised if the account should become delinquent for any reason, the deposit will rebill and would not be cancelled a second timeAs of November 4, 2016, another check returned and the $deposit re-billedIt is never our intent to place our customers in hardship situations and we do understand the challenges in this dismal economy However, since electric service is billed after it is consumed, the company may require a deposit or an additional deposit if payments are returned from the bank; therefore, due to the payment history on this account, a deposit was added by our Collections Department Mr [redacted] , thank you again for making us aware of your concernsRespectfully, we must deny your request to waive the $deposit a second timeIf your bills are paid each month by the due date for consecutive months, the deposit will be refunded with 3% interestYou are a valued customer and we look forward to serving you in the future

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because Georgia Power has not provided me with a suitable reason for the $deposit which more than doubles my current billGeorgia Power has chosen to define "delinquency" in whatever terms the chooseI would assume "multiple delinquencies" would mean "has missed a payment's due date multiple times," but Georgia Power appears to consider any customer action of their choosing a delinquencyA returned check because of a technical error that would have resulted in a Credit (because the account was already paid in full) is not a delinquencyUnexpected charges are not good businessMismanaged accounts are not good businessFailure of management/supervisors to return promised phone calls is not good businessAt this point I have been lied to by Georgia Power in writing and by employeesIf I have multiple delinquencies on my account I will pay the $deposit, until then I will continue to pay only for the power that I use Regards, [redacted]

Thank you for writing and sharing your concerns with us I have attempted to contact you and left a voicemail asking for a return call Providing excellent customer service is a top priority of Georgia Power Please contact so we can assist with connecting service at your location

The customer requested connection of service at [redacted] on July 27, We recieve no communication from the customer or her landlord advising us that she would not be occupying the apartment The service was in her name at [redacted] *** from July until October 12, , when the service was disconnected for nonpay The customer unfortunately, is responsible for the bill; however, in the interest of customer satisfaction, we will cancel the usage with exception of the $Account Establishement Charge, which the customer paid The following email was sent to the customer today [redacted] Ms [redacted] I am writing in reference to your Revdex.com Complaint # [redacted] Providing excellent customer service is the cornerstone of Georgia Power I appreciate the opportunity to respond I have investigated your concerns Georgia Power did not received any communication from you advising us that you did not move into the address at [redacted] until October 15, This was not an error on our part However, in the interest of customer satisfaction, Georgia Power will cancel all the bills with the exception of the $Account Establishment Charge on the account The $credit adjustment will post to your active account at [redacted] Thank you for making us aware of your concerns I can be reached at ###-###-#### if you have questions You are a valued customer and we look forward to serving you in the future Sincerely, [redacted] Executive Customer Relations

Thank you for taking the time to share your concerns with usThough your complaint expresses dissatisfaction with our company, I appreciate the opportunity to respond Georgia Power works hard to protect your personal and financial informationWe want you to be safe and informed about tactics used to gain your personal and financial information Criminals have been known to call or visit customers, claim that the customer's account is past due and that their electricity will be disconnected if they do not provide payment immediatelyOften, the customer is asked to purchase a pre-paid debit card and provide the account number on the cardWith access to the account number, the criminals use the money on the pre-paid card for their own benefitBoth residential and commercial customers have been victimized by this unethical tacticCriminals, operating in Georgia and other parts of the Southeast, have frequently targeted senior citizens or those speaking English as a second language Georgia Power does not call or visit customers to ask for personal or financial information like a credit card, debit card, banking information, or social security number over the phone things you should know when doing business with Georgia Power: Georgia Power will never send an employee to your home or business to collect payment Our employees will never call or visit you and request your personal or financial information If an employee has a service-related reason to visit, they will ALWAYS: · Wear a Georgia Power uniform · Arrive in a Georgia Power vehicle with our logo · Present a photo I.Dwith the Georgia Power logo In the event this should happen again please Call us at ###-###-####, hours a day, days a week, Email us, contact a local office or call local law enforcement Again, thank you for making us aware of your concernsYou are a valued customer and we look forward to serving you in the future

Thank you for writing and sharing your concerns with us. I have attempted to contact you and left a voicemail asking for a return call. Providing excellent customer service is a top priority of Georgia Power. Please contact so we can assist with connecting service at your
location

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
Regards,
*** ***

Thank you for taking the time to share your concerns with us. I appreciate the opportunity to respondProviding excellent customer service is the cornerstone of Georgia Power, and anything less is unacceptable.Ms***, a review of your account shows two payments have returned on your
account due to non-sufficient funds:$returned on 5/20/16. At that time, a $return item fee and deposit of $was billed to the account. Additionally, a letter was mailed advising if a second item returned within twelve months, future payments must be made by cash, cashier’s check, or money order$returned on 7/17/16. At that time, a $return item fee was billed to the account.We are committed to working with our customers should they become delinquent in paying their bills. Previously we did not have enough deposit to cover two times the average monthly bill of $159.19. It is never our intent to place our customers in hardship situations and we do understand the challenges in this dismal economy. However, since electric service is billed after it is consumed, the company may require a deposit or an additional deposit if payments are not received by the due date; therefore, due to the payment history on this account and the returned items, a deposit was added by our Collections Department.Our records indicate that you spoke with Customer Service on 7/25/16, and the additional $deposit was waived as a one-time courtesy. However, please understand if you fail to pay your electric service bill each month by the due date, you may be required to pay an additional deposit up to two times the average monthly bill. Respectfully, the $return check fees billed on 5/20/and 7/17/are valid charges and cannot be waived. Thank you for making us aware of your concerns. You are a valued customer and we look forward to serving you in the future

Thank you for taking the time to share
your concerns with us. I appreciate the opportunity to respondProviding excellent customer service is the cornerstone of Georgia Power, and anything less is unacceptableMs***, a review of your account shows two payments have returned on your account due to non-sufficient funds:
$returned on 5/20/16. At that time, a $return item fee and deposit of $was billed to the account. Additionally, a letter was mailed advising if a second item returned within twelve months, future payments must be made by cash, cashier’s check, or money order
$returned on 7/17/16. At that time, a $return item fee was billed to the accountWe are committed to working with our customers should they become delinquent in paying their bills. Previously we did not have enough deposit to cover two times the average monthly bill of $159.19. It is never our intent to place our customers in hardship situations and we do understand the challenges in this dismal economy. However, since electric service is billed after it is consumed, the company may require a deposit or an additional deposit if payments are not received by the due date; therefore, due to the payment history on this account and the returned items, a deposit was added by our Collections DepartmentOur records indicate that you spoke with Customer Service on 7/25/16, and the additional $deposit was waived as a one-time courtesy. However, please understand if you fail to pay your electric service bill each month by the due date, you may be required to pay an additional deposit up to two times the average monthly bill. Respectfully, the $return check fees billed on 5/20/and 7/17/are valid charges and cannot be waived.
Thank you for making us aware of your concerns. You are a valued customer and we look forward to serving you in the future

Mr***, thank you again for making us aware of your concernsWe appreciate the opportunity to respondPayments that return from the bank are considered delinquent paymentsBecause your November 2, payment was not payable upon request by the due date, a $deposit was rebilledPreviously, had Georgia Power been notified that you would like to make a payment early, you would have had the option of suspending the program for a month, several months or you could stop the Electronic Funds Transfer ProgramRespectfully, we must deny your request to waive the $deposit a second timeIf your bills are paid each month by the due date for consecutive months, the deposit will be refunded with 3% interestYou are a valued customer and we look forward to serving you in the future

Thank you for taking the time to share your
concerns with us. Though your complaint expresses dissatisfaction with our
company, I appreciate the opportunity to respond.
Georgia Power works hard to protect your
personal and financial information. We want you to be safe and informed...

about
tactics used to gain your personal and financial information
Criminals
have been known to call or visit customers, claim that the customer's account
is past due and that their electricity will be disconnected if they do not
provide payment immediately. Often, the customer is asked to purchase a
pre-paid debit card and provide the account number on the card. With access to
the account number, the criminals use the money on the pre-paid card for their
own benefit. Both residential and commercial customers have been victimized by
this unethical tactic. Criminals, operating in Georgia and other parts of the
Southeast, have frequently targeted senior citizens or those speaking English
as a second language.
Georgia
Power does not call or visit customers to ask for personal or financial
information like a credit card, debit card, banking information, or social
security number over the phone.
3 things you should know when doing business with Georgia Power:
1.
Georgia Power will never send an employee to your home or business to collect
payment.
2.
Our employees will never call or visit you and request your personal or
financial information.
3.
If an employee has a service-related reason to visit, they will ALWAYS:
·        
Wear a Georgia Power uniform.
·        
Arrive in a Georgia Power vehicle
with our logo.
·        
Present a photo I.D. with the
Georgia Power logo.
In the event this should happen
again please Call us
at ###-###-####, 24 hours a day, 7 days a week, Email us, contact a local office or call local law enforcement.
Again, thank you for making us
aware of your concerns. You are a valued customer and we look forward to
serving you in the future.

I spoke with the customer on 7-24.  I offered to explain how the rates are calculated and told him the Georgia Public Service Commission regulates the rates. Based on the conversation Mr. May is aware of the items that make up the bill and when summer...

rates starts.  The summer rate starts with the customers first billing in June.  Mr. May stated he feels that there should be one price, and the other line cost should not be passed on to the customer .
I asked the customer if he is interested in going on the Budget Bill Program and explained it is a 12 month rolling average.  There is no savings to the customer but it does allow the customer to have a good idea of what the monthly bill cost is.  Mr. May stated it sounds like it would work for him however, he is moving soon to 215 Sterling Dr Rincon.  The customer was told after 12 months at the new location he can contact Georgia Power for a Budget Bill quote.
Mr. May stated he may be interested in installing solar panels.  I told him someone from that department will contact him.
 
 
[redacted]
Executive Customer Relations
###-###-####

Thank you for taking the time to write and share your concerns. Although your letter expresses dissatisfaction with our company, I appreciate the opportunity to respond.  Providing excellent customer service is a top priority of Georgia Power. We are committed to working with our...

customers.  Deposits are required for all service customers; however, the deposit may be waived up front depending on the results of the credit assessment.   A deposit may be billed when the existing deposit on the account is less than two times the average monthly bill and the customer's payment history is unsatisfactory (Late/partial payments, returned checks and or cut non pay). The deposits may be collected in an amount up to $150 per occurrence not to exceed two times the Average Monthly Bill. To secure your account a deposit of $290 is required of which you have $0 on hand. A security deposit is needed to serve as protection of company assets at the premise and to ensure payment of the final bill. Based on our records, your account was set up on an electronic funds transfer to draft by the due date each month and you made a payment before the account drafted. The payment returned from the bank and a $150 deposit was billed to you in August 2016. As a one–time courtesy, the $150 deposit was cancelled; however , you were advised if the account should become delinquent for any reason, the deposit will rebill and would not be cancelled a second time. As of November 4, 2016, another check returned and the $150 deposit re-billed. It is never our intent to place our customers in hardship situations and we do understand the challenges in this dismal economy.  However, since electric service is billed after it is consumed, the company may require a deposit or an additional deposit if payments are returned from the bank; therefore, due to the payment history on this account, a deposit was added by our Collections Department.   Mr. [redacted], thank you again for making us aware of your concerns. Respectfully, we must deny your request to waive the $150 deposit a second time. If your bills are paid each month by the due date for 12 consecutive months, the deposit will be refunded with 3% interest. You are a valued customer and we look forward to serving you in the future.

Thank you for taking the time to write and share your concerns. Although your letter...

expresses dissatisfaction with our company, I appreciate the opportunity to respond.
 
Providing excellent customer service is a top priority of Georgia Power. We are committed to working with our customers.  Deposits are required for all service customers; however, the deposit may be waived up front depending on the results of the credit assessment.
 
  A deposit may be billed when the existing deposit on the account is less than two times the average monthly bill and the customer's payment history is unsatisfactory (Late/partial payments, returned checks and or cut non pay). The deposits may be collected in an amount up to $150 per occurrence not to exceed two times the Average Monthly Bill. To secure your account a deposit of $290 is required of which you have $0 on hand. A security deposit is needed to serve as protection of company assets at the premise and to ensure payment of the final bill.
 
Based on our records, your account was set up on an electronic funds transfer to draft by the due date each month and you made a payment before the account drafted. The payment returned from the bank and a $150 deposit was billed to you in August 2016. As a one–time courtesy, the $150 deposit was cancelled; however , you were advised if the account should become delinquent for any reason, the deposit will rebill and would not be cancelled a second time. As of November 4, 2016, another check returned and the $150 deposit re-billed.
 
It is never our intent to place our customers in hardship situations and we do understand the challenges in this dismal economy.  However, since electric service is billed after it is consumed, the company may require a deposit or an additional deposit if payments are returned from the bank; therefore, due to the payment history on this account, a deposit was added by our Collections Department. 
 
Mr. [redacted], thank you again for making us aware of your concerns. Respectfully, we must deny your request to waive the $150 deposit a second time. If your bills are paid each month by the due date for 12 consecutive months, the deposit will be refunded with 3% interest. You are a valued customer and we look forward to serving you in the future.

Thank you for taking the time to share your concerns with
us. Although you have expressed dissatisfaction with our company, I appreciate
the opportunity to...

respond.
Based our records, on 04/9/15 a $105.00 deposit was billed
to your account. A deposit should be two times the average monthly bill on the
account. Your average is $225.00, which means you need a total of $450.00 on
the account for a deposit. An additional deposit may be required when the existing deposit
on the account is less than two times the average monthly bill and the
customer's payment history is unsatisfactory(late/partial payments, return
checks or cut for non- pay). Currently you have paid a total of $445.00 toward
the deposit. The total bill on 4/09/15 was $730.34 to include $ 383.93 from
your previous address, $89.15 past due at the current address, $105.00 deposit
and a current bill of $152.26. You made a payment on 04/15/15 in the amount of $480.00.
which returned on 04/17/15 as non-sufficient funds before you made the payments
in error. Since I can see duplicate payments made on 04/17/15 and keeping
customer satisfaction in mind, I will waive two $30.00 return check fees as a
one- time courtesy. Please keep in mind that if you have any doubt about
payment postings made online, you can call our 24hr Customer Care Center. They can
verify if a payment is pending. You are a valued customer and we do apologize
for any inconvenience this may have caused.
 
[redacted]
Georgia Power Executive  Customer Relations

Thank you for writing and sharing your concerns with us.  I have attempted to contact you and...

left a voicemail asking for a return call.  Providing excellent customer service is a top priority of Georgia Power.  Please contact so we can assist with connecting service at your location.

The customer requested connection of service at [redacted] on July 27, 2009.  We  recieve no communication from the customer or her landlord advising us that she would not be occupying the apartment.  The...

service was in her name at [redacted]  from July until October 12, 2009 , when the service was disconnected for nonpay.  The customer unfortunately, is responsible for the bill; however, in the interest of customer satisfaction, we will cancel the usage with exception of the $30 Account Establishement Charge, which the customer paid.   The following email was sent to the customer today.  
 
 
[redacted]
[redacted]
 
Ms. [redacted]
 
I
am writing in reference to your Revdex.com Complaint # [redacted].
Providing excellent customer service is the cornerstone of Georgia Power. 
I appreciate the opportunity to respond. 
 
I
have investigated your concerns.  Georgia Power did not received any
communication from you advising us that you did not move into the address at [redacted] until
October 15, 2009.  This was not an error on our part.
 
However,
in the interest of customer satisfaction, Georgia Power will cancel all the
bills with the exception of the $30 Account Establishment Charge on the
account.  The  $492.36 credit adjustment will post to your active
account at [redacted]. 
 
Thank
you for making us aware of your concerns.  I can be reached at
###-###-#### if you have questions.  You are a valued customer and we look
forward to serving you in the future.
 
Sincerely,
[redacted]
Executive
Customer Relations

A voice message was left for the customer on 11-10 asking that she contact me at ###-###-####.
Georgia Power records show:
The monthly bill amounts are:
size="6">5-6-14      172.68 Flat Bill Rate      Actual amount $380.53
6-6-14      172.68 Flat                     Actual amount $355.88
7-7-14      172.68 Flat                     Actual amount $452.66
8-5-14      $805.21
9-5-14      630.48 , $10.31 LPC $690.21 PREVIOUS BL
10-7         bl forward $1331.00 el svc $304.66 LPC $19.77 TL $1655.43
11-5   bl forward $1105.43, el svc $177.64, $70 additional deposit, $50 reconnect fee LPC  $16.13 total $1419.20
12-5 bl forward $1419.20 , el svc $107.28 LPC $18.79 TOTAL $1545.27
 
Arrangements were made 4-30-14, 5-19, 6-3. The account was taken off Flat Bill on 7-7-14 due to late payments.  The electrict bill details on 8-5 balance forward  $452.66,$625.84 electric service, $2.59 Late Payment Charge , payment of $275.88 and the total amount was $805.21.
On 8-1 the customer made an arrangement to pay. 8-19 Mr. Hightower called requested Flat Bill was told that the account was ineligible. 11-3 The customer requested an arrangement  however, Georgia Power declined. An additional deposit of $70 was billed along with issuing and order to disconnect service for non payment. The service was disconnected on 11-4 for non payment of the bill.
 
The customer called GP on 11-4 and was told the balance is $1655.43 and the amount needed to restore service is $1105.43. The customer was given the option of paying $400 to restore service and to pay $705.43 on 11-18. $550 was paid and the power was turned on . The customer did not pay as agreed and the service was disconnect and the service was turned off on 12-2. Georgia Power found the power back on 2-10 resleeved and resealed the meter. The customer owes $1,545.27 Georgia Power is willing to reconnect service after $1000 cash is paid.
 
[redacted]
Georgia Power
###-###-####

Mr. [redacted], thank you again for making us aware of your concerns. We appreciate the opportunity to respond.
Payments that return from the bank are considered delinquent payments. Because your November 2, 2016 payment was not payable upon request by the due date, a $150 deposit was rebilled. Previously, had Georgia Power been notified that you would like to make a payment early, you would have had the option of suspending the program for a month, several months or you could stop the Electronic Funds Transfer Program.
Respectfully, we must deny your request to waive the $150 deposit a second time. If your bills are paid each month by the due date for 12 consecutive months, the deposit will be refunded with 3% interest.
You are a valued customer and we look forward to serving you in the future.

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Address: 901 N Broad St NE STE 350, Rome, Georgia, United States, 30161-5224

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