Georgia Power Company

The $105.00 addtional deposit was paid in full on 04/17/15, therefore it is included in the $445.00 you have on file.

Thank you for taking the time to share your
concerns with us. Though your complaint expresses dissatisfaction with our
company, I appreciate the opportunity to...

respond.
Georgia Power works hard to protect your
personal and financial information. We want you to be safe and informed about
tactics used to gain your personal and financial information
Criminals
have been known to call or visit customers, claim that the customer's account
is past due and that their electricity will be disconnected if they do not
provide payment immediately. Often, the customer is asked to purchase a
pre-paid debit card and provide the account number on the card. With access to
the account number, the criminals use the money on the pre-paid card for their
own benefit. Both residential and commercial customers have been victimized by
this unethical tactic. Criminals, operating in Georgia and other parts of the
Southeast, have frequently targeted senior citizens or those speaking English
as a second language.
Georgia
Power does not call or visit customers to ask for personal or financial
information like a credit card, debit card, banking information, or social
security number over the phone.
3 things you should know when doing business with Georgia Power:
1.
Georgia Power will never send an employee to your home or business to collect
payment.
2.
Our employees will never call or visit you and request your personal or
financial information.
3.
If an employee has a service-related reason to visit, they will ALWAYS:
·        
Wear a Georgia Power uniform.
·        
Arrive in a Georgia Power vehicle
with our logo.
·        
Present a photo I.D. with the
Georgia Power logo.
In the event this should happen
again please Call us
at ###-###-####, 24 hours a day, 7 days a week, Email us, contact a local office or call local law enforcement.
Again, thank you for making us
aware of your concerns. You are a valued customer and we look forward to
serving you in the future.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because Georgia Power has not provided me with a suitable reason for the $150 deposit which more than doubles my current bill. Georgia Power has chosen to define "delinquency" in whatever terms the choose. I would assume "multiple delinquencies" would mean "has missed a payment's due date multiple times," but Georgia Power appears to consider any customer action of their choosing a delinquency. A returned check because of a technical error that would have resulted in a Credit (because the account was already paid in full) is not a delinquency. Unexpected charges are not good business. Mismanaged accounts are not good business. Failure of management/supervisors to return promised phone calls is not good business. At this point I have been lied to by Georgia Power in writing and by employees. If I have multiple delinquencies on my account I will pay the $150 deposit, until then I will continue to pay only for the power that I use. 
Regards,
[redacted]