Germain Honda of Dublin

We have taken *** *** out of his vehicle and made him whole then sold him a vehicle he was percent satisfied with

The last time Mr*** was in the dealership we spoke and I apologized about us dropping the ball on his vehicle and told him I would be happy to take the car back and do all the necessary repairs that he askedBefore we left I thought we were both under the same understanding that he would
bring the car back Monday The 28th and I would set him up in a loaner vehicles at no cost and address all the things he was not happy withI received this message on Monday and tried reaching out to Mr*** telling him that I apologize that he felt "thrown to the side" that was not my intention nor was it malicious and he was just as important as a customer buying at that timeI understand his perception because we were very busy at the timeWe received a call Tuesday from the Revdex.com about the customer wanting correspondence through the system so that's where we are.The customer stated a dollar amount that he was looking for to be recoupedeither way we would be happy to do it either wayPlease tell the customer to respond with how they would like us to deal with the issue going forwardThank you. Bart Z***

Since 9/we have since: made contact with the customer extending our sincerest apologies, got customer in the same day we contacted and had them look over the car with us, refunded the customer the price of all the fluid for her inconvenience as well as giving the oil change free of charge,
followed up with the customer on the phone the next day, and offered the customer one detail free of charge

Germain Honda would like to close the complaint and issue Mr*** a check for $It will be mailed to Mr*** at his new address when provided

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: Mr Ferguson, I most certainly DID respond to the latest email and my concern was ignored*** offered to detail the car after my previous response, and that is not my concern I am now getting very upset that my time is still being wasted and I am getting the run around on this issue I shouldn't have to explain the problem again in this email, but to eliminate confusion, and since this is my first corospondance with you personally, I will briefly sum it upThe car was sold to me unsafe to drive, (tail lights not working due to an electrical problem) as well as mechanical problemsThis car had obviously not been looked over and serviced(other than cosmetic ) This is all layed out in detail in my previous Revdex.com complaintsThe VERY reason I chose your dealership, as I am not a mechanic, was to have the assurance that I would purchase a car that had been thoroughly inspected and made safe to drive as well as sold at the correct value for its condition After trips to your service center, some issues have been repaired, but the main mechanical problem has not been fixedIf you need any further details please see previous Revdex.com complaints and emails as I refuse to keep repeating myself If this is not resolved after this attempt, my next step will be to contact the Attorney General as well as Honda of America and major review boardsI honestly hope this issue is brought to a close before any more time is wasted by either party I would like it known that in good faith I have made every effort to resolve this issue, every step of the way, before taking further action to find a resolution.
Regards,
Michael ***

When *** *** bought his car it had mistakenly been reported sold several months earlier. The sale should have been reported the date he bought the car. That is something that is easily corrected. *** *** had an appointment to bring his car in Saturday morning. Our
General Sales Manager, Marcello F*, Has Left *** *** a message since his service visit. *** *** has not responded to Marcello's message

I apologize for the error. It was poor communication between our Sales Department and our Finance Department. I have never been able to get an inquiry removed. In recent years the Credit Bureaus have changed the way inquiries are scored. If there are several inquiries
from one attempt for a purchase, Example several dealerships, banks or credit unions, around the same time, it only scores as one inquiry and should not impact your score. I again apologize for the error. I would be willing to provide you with free oil changes in an attempt to show that our customers are important to us. If that is something you would, like contact me and I will make the arrangements

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The service manager Mr*** was contacting me on the service on my daughters car and not the fact that it was sold as a new car when it was used I've already contacted American Honda and they said it was titled in someone else's name before mine they just want to take care of the service now and not the fact that they sold me a used car as new
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

We serviced said vehicle on March 16th of The customer had just purchased the vehicle elsewhere and wanted an alignmentUpon checking in the vehicle we applied all the vehicle information into our DMSThe vehicle has 192,miles on itWith that amount of miles we inspected the
vehicle and found problems with the outer tie rods and and right front ball jointThese items would need repaired before we can perform the alingmentWe also found that the ABS warning light is onWe provided the customer with a estimate to do the repairs and let them know that those items need repaired before the alignment can be performedThe customer was not charged for the diagnostic time or any other charges because we were unable to perform what they brought the vehicle in for

I spoke with Ms*** and offered her a complete and full refund on the car because she was unhappyshe refused and then ended the call by hanging up on me.Ms*** was sold the vehicle contingent on taking the vehicle "as is." the vehicle was online for $8,and was
discounted to $6,to meet the budget of the customerMs*** was fully aware before buying the Pilot that this was the only way we could sell her the car this cheap and the only way to get her to her budget of spending $6,The customer also had several lengthy conversations with both the manager and the salesmen before buying the vehicle to work out this negotiationIn the deal the customer signed multiple pieces of paper letting her know again that the vehicle was being sold "as-is."

I apologize the customer feels this wayFrom the repair history I pulled up, I see that the vehicle came back to us a little over two months since the last visitI know it is unfortunate that somehow tar found it's way on the vehicle but we do not have tar here on the premisesIn the interest of
customer satisfaction Germain Honda is willing to resolve the dispute for the $the customer is upset about

I am rejecting this response because: The car was sent to a different body shop after Germain Honda of Dublin said they would no longer be working on it because of they were unable to fix it; they were not equipped to work on that type of car This resulted in months of delay in having the car repaired because Germain did sloppy work and overlooked many items Germain only provided a rental for a few weeks, not the many months I had a car with the many repairs needed as described in the documents provided Therefore, since Germain did not honor the 100% guarantee, I would like the deductible I paid to them returned, and the car payments I had to pay for a car that was damaged Furthermore, I was paying car payments for a car that was far superior to the rental that was provided This is a more than reasonable request due to the many months I was left with a damaged car, the time I had to spend to make sure my car was fixed properly, the number of times I had to return the car to the dealership due to poor workmanship, and the amount of work wages I lost due to their incompetency

We apologize that the experience you had with us was not a good one. The insurance companies decide if a car is to be totaled not the body shop. The car was sent to a different body shop for further repairs at the customer's request. While the car was being fixed Germain Honda paid
$for a rental for the customer. A car that we send to another shop still qualifies for the same warranty as the customer was presented here from the start.Again I apologize that you had a bad experience.Sincerely,Craig F*General ManagerGermain Honda of Dublin

The last amount in the first correspondence was $that was disputed amount and we would be happy to send you a check out for this amountvery sorry for your inconvenience. Name of Salesperson:Bob D*** Purchase Price: $0.00Disputed Amount: $

I am rejecting this response because:My complaint was not about if they serviced my vehicle or not, it was about the following:1- behavior of the service advisor, 2- how they ignore the airbag recall, 3- and how they provided me with two different estimates for the same repair but different amount. Here I attached a copy of the two estimates that I have from Germain Honda which show in details how the recommended repair is the same for the first two items but the price has went from $to $on the first one, and from $to $on the second one, which makes the different between the two estimates $more for no explained reason

:a goodwill gesture for creating an illegal act? Maybe I should have taken legal actionGermain messed up and covered your company by offering a settlement, which is not a gestureI believe you should stop doing illegal thingsI have reach out to Gina, and she has proposed a resolution, but to tell me there is a goodwill gesture really strikes a nerveRegarding the scheduling, your team does not communicate very well to coordinate with other departmentsYour scheduler does not answer their phone or return phone callsAdditionally, the last time I was in your facility, your associates lost my keys to my vehicle and made me late to my business appointment. Don't worry, I will be contacting the attorney generals office as well, and I'll also notify consumer protection about your illegal actionsDealerships are not in a very good light right now to include the discrimination actionsI'd think a manager within the dealer industry would already know this though

I would like you to pay me for the amount stated above and I will take care of these issuesThe reason why I say that is I have moved out of *** and I will get these fixed at other dealerships in my areaThat's why I bought a car with Honda bumper to bumper warranty as it can be used nationwideIn addition I am very disappointed with customer service at your dealershipThey have been kicking me around and ignoring meNobody never responds back to me when I want them to check something about the warranty or fix itI have to call back multiple times and leave messagesAfter your service manager didn't call me back after multiple attempts I had to come in without appointment to look for himThe service agent also didn't contact me back to tell me how they would fix the window issue and kicked me around to contact used car manager and have him tell them what to doThey could have easily contacted each other and find a resolution rather then making me drag my feet and having me request them to get my car fixedThe used car manager has not responded back to me and just ignored me, which led me to get Revdex.com involvedPlease send me a check for the repair and warranty I will take of it in the city I have moved toThank you.
Regards,
*** ***

Marcello is not the Service Manager. He is the General Sales Manager. Please return his call so we can get this worked out.Thank YouTell us why here

I appreciate the check for the window expenseI will take thatHowever you did not address the extra amount I paid for this car supposedly having Honda nationwide basic warrantyI do have a couple of other things that I need to address (driver seat issue and driver side side mirror issue), which rather than getting fixed under warranty at a Honda dealership I am ok to absorb that cost myselfInitially I had asked for $the extra amount I paid for this car considering it has warrantyHowever in best interest of time and rather than going back and forth I would be ok to cut that into half in lieu of the other smaller expenses that would covered under warranty and unnecessary inconvenience your dealership has cost meSo I would like to get a check of $and $for windowSo in total $I would appreciate if you would finalize it and we can wrap this upThank you
Regards,
*** ***