Germain Honda of Dublin

We contacted the customer, got his car back in and made the repairs. He picked it up last week and as far as we know the repairs were satisfactory

I am rejecting this response because: the manager continues to say that we agreed on this but on the contrary we did not I refuse to talk to him anymore, which is why I took this route instead, because he continues to say the same thing over and over not understanding or listening to what I have to say Yes I did agree to take the vehicle "as is" thinking that they had the vehicle for a while and have already taken the vehicle in and prepared it for resale It was never once disclosed to me that this had not been done prior to the agreement of priceHowever when I went to look at the vehicle I saw it was never touchedAt that time we were pressed to buy a vehicle as we needed transportation I asked them to do the things to the vehicle that is usually done by the dealership when a vehicle comes in before I take it and they refused because they were not making the proffit they wanted on itThey offered me a price of the vehicle without disclosing that it came in as a trade and nothing had yet been done to it I would just like all of this taken care of and do not want to sell back the vehicle!

I reviewed the response made by the business and find the resolution is satisfactory to meHowever, I will NOT take my car to Germaine Honda again I would appreciate that Germaine Honda write a check out to me for the $and send it to my home address I will then have the car door fixed at another Honda dealership with the motor that should have been installed in the door in the first place (not the rollers) The issue was NOT the tar The issue was rollers being installed in my car and me being charged for rollers when a motor was really needed to fix the door (and not rollers)

We have contacted the customer, provided a rental and have the car here being worked on. I will let you know if this takes care of the issue

First of all I would like to say that I have never filed a Revdex.com complaint before and truly feel bad about this situation. I would also like it known that my salesman and service Coordinator were both very professional and courteous and I
have no complaints there at all. I chose to purchase a car from Germain Honda because they are a large Honda dealership and have a good reputation. This is the first car I have purchased from them. I spoke with my salesman about the fact that I felt secure
buying from Germain because they are a reputable dealership and reputable dealerships service and 'go over' the cars with a 'fine tooth comb' before they go out the door In hindsight and after all the problems that I've had so far, I'm not so sure this is the case hereNow that I think back I wasn't shown a check list of service that had been done to the car,
and being allowed to drive it off the lot with no tail lights, a rough idle and in need of a ecr update speaks to the fact that there wasn't a safety check I assumed that a lot this size would follow regulations and check a car completely before selling itThis was the whole reason I chose Germain Honda because I am NOT a mechanic and I wanted a car that was mechanically sound and safe to drive I will say the car was sent to the detail
shop, though, because it was very cleanThis fact probably concerns me the most here. Are they more concerned with the car appearing in good condition than they are with it actually being mechanically sound and knowing that it is safe to drive?
***, the sales manager, called me very upset about the Revdex.com claim that I filed and was being hostile toward me until I raised my voice at him in return, and told him there were more steps I could take to reconcile this situationHe then seemed to gather himself
and calm down and finish the conversation agreeing to satisfy my concerns. He told me to let him know if I was unhappy before I took any further actionI told him that I would and that I had made an appointment to have the car looked at in their
service center for the idle, and to have another key made as well as the scratches fixedI took the car in the following Friday and was called Saturday saying that the car was finished. My advisor told me there was an ecr update that needed applied and
also the brake pads were questionable and could used changed soon as well as the rotors resurfacedAs I mentioned earlier, this concerned me. Not only had the car been sold to me and driven quite a distance on the road at night with no tail lights, but also it needed a
computer update, brake pads, and had a rough idle. Why were these issues not caught before the car was sold? Was this car not checked over, serviced and made safe before it was sold? In this case the answer is obviously No it wasn'tThis is my main issue hereI purchased a car with the expectation that it was safe to drive and was mechanically sound and I paid the retail price in accordance with that, and this is not what I receivedIsn't this a
certified honda dealership?
I agreed to let *** know if there was anything I wasn't satisfied with, so I called him and told him about the issues and asked him if he would be willing to cover the 2nd key being made and the brake pads. He said he would cover the key and 'one axle' on
the pads, not both
When I picked up the car today, may 21st, the first thing I noticed was greasy dirt all over the driver seat and driver door and dirty foot prints all over the brand new floor matsI couldn't help but wonder if this was some kind of joke, or worse, revenge
I was upset, but I decided everyone makes mistakes, so I took pictures of it and cleaned it when I got home. On the stops while driving home I also realized that the idle was still just as rough as it was, so the update didn't fix the idle problem.
At this point I have basically lost all confidence in the cars service and figured I had better check the oil to see if it had any. It was a little low and looked dirty and smells kind of like it has gas in it. I know a little about cars, and this alone
can be a big problem
Too many problems for a car I just bought from a reputable dealership. This was my fear and concern with this car when I called and asked to be put into a different car originally. From my experience in the past, trouble Comes in bunches and you should follow
your gut instinct on these things
What I would like is to be 'made whole' on this car, and to purchase a different one that I can see has been checked over and is in verified good condition. I have wasted enough of my time on a car that obviously wasn't ready to be sold and wasn't checked
over by the dealershipAt this point, anything short of this will not be satisfactory to me
Thank you

We have contacted customer by phone and offered to resolve his complaint

I apologize for the experience you have had at Germain Honda.  The maintenance plan you received, at no cost as a goodwill gesture is not a transferable product as it is only redeemable here. We are still happy to honor the plan. Not sure were the breakdown is that you can't get an appointment.  That is why in the previous response we provided our service hours and the scheduling of a detail.  We also provided a direct contact to our customer relations manager Gina. If you would like her to assist you in getting an appointment that is acceptable to you please let us know.

The staff and management of Germain Honda of Dublin would like to thank Mr. [redacted] for the purchase of his 2014 Honda CR-V.  During the course of the sale we relied on [redacted] to determine remaining warranty still available on the vehicle.  When the CR-V was brought back for service it was...

found by our service department the information given by Mr. S[redacted] regarding the coverage of the remaining basic warranty was incorrect.  The discrepancy involves roughly 2 months of basic warranty coverage.  After discovering this information Germain Honda repaired the vehicle as if it were still under the basic warranty.  As offered by Mr. R[redacted] Germain will also repair the window regulator at no cost to Mr. [redacted] and continue to cover the basic warranty through the period originally stated by Mr. S[redacted] (06/25/17).  We sincerely apologize for the misinformation given at the time of the sale and any inconvenience it has caused.

The repair in question was completed 20 months ago. The vehicle was taken to a different dealership and blame was pointed towards us. I did not have a chance to view the issue with the vehicle to determine any fault. I also would like to see a invoice of the repairs needed to correct...

the problem. I have not received a explanation of what was done and what errors we made. In order to make a educated decision on this issue, I need to see document stating what the problem was and the repair procedure taken to fix. I also need to see the pricing.

[I am rejecting this response because: I have received the car back it is still shaking, pulling to the right and making a noise underneath. Since picking up the car it has been making an additional noise not heard before. The rims that replaced my expensive custom rims were heavily used scratched and rusted. At this point the only way to resolve this is upholding the salesman agreement and returning the car for a refund.

In the interest of customer satisfaction I would like to offer the customer a refund of $244.95. This is to refund the amount the customer had to pay [redacted] Honda for the repair to the vehicle.

The customer came in, agreed to the work recommended, paid for it and left with the vehicle.  Later the 3rd party got involved and we refunded the customer's money.

Mr. [redacted] and I have spoken on the phone and he let me know that he has a appointment today scheduled to look at the idol issue. I have told him if his outcome in service does not make him satisfied, to please come see me and I would do whatever to make him happy and make it right. We...

spent a little time on the phone to understand where both parties were coming from and will resolve this.

The customer came in and we put some new tires on the vehicle.  To my knowledge the issue has been addressed.Sincerely,Craig F[redacted]General ManagerGermain Honda of Dublin

called customer and apologized for the delay. His daughter will be coming in and we will be reimbursing her for the repair

I will accept the offer of $515 from Germain since this is the original number in the initial complaint. Thank you.

I would like to start off from the beginning also. When we first safety inspected this car (which is documented) the paperwork said nothing about the bulbs being out. That's why I had no problem the very next day, after delivery, having Mr. [redacted] come in and get that taken care of. When he got here I, myself met him outside with his mother in the car and apologized quite a few times and said I would have no problem taking care of that. so this issue was taken care of most promptly. after a few correspondences from Mr. [redacted] he sent in the first Revdex.com complaint stating that he wanted us to buy the car back because of the lighting issue and a hard idle issue. Because of titling issues that was not an option.  There were also some minor scratches he was not happy with also. When I spoke to Mr. [redacted] after this I told him to simply bring it in and we would take care of it. He came in for the last time on May 15th. The things we did on May 15th.   (1) we reprogramed the PCM with new pgm software to make sure the computers were working properly. (2) loosened all motor and transmission mounts, recentered all contact points and tightened down cradle to correct vibration within manufacturer specs.  (3) because of the issues Mr. [redacted] was having and the times he was having to waste to come in we also cut and programed a free key and replace an axle of brakes and also cut the rotors, these brakes were at 4cm which is 40 percent left on the brakes. these were done out of good faith to try to restore the customers faith back in the dealership. he also mentioned that it was left dirty so I told him I would be happy to detail it again but he refused.  So as of the last visit everything Mr. [redacted] has mentioned we have addressed and also did some things above and beyond what he asked. If there is something else we can do please have him call me, [redacted] Zimmerman at the dealership and I will be happy to help him in any way I can. If you would like to correspond with email my email is [email protected]. We apologize we were not aware of any other issues.

Unfortunately the Credit Bureau will not allow me to remove inquiries.  It is my understanding that several inquiries should only count as one if they are related to one purchase.   Again I apologize for the experience you had here with the car purchase.  My previous offer still stands.   If you are interested please give me a call.

We apologize there was a delay in getting the keys to you for delivery.  Our customers and their time are important to us.   Sincerely, Craig FGeneral ManagerGermain Honda of Dublin

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.