German Auto Specialists

I have read the consumer's complaint. It is my understanding that the consumer is working directly with my teammate [redacted] to address the consumer's concerns. I trust this matter will be resolved directly with the consumer. Please contact me directly if needed. Thank you!

9/4/2015In response to this complaint I have the following factual account of the service provided. The vehicle was brought to us to evaluate a tapping noise within the engine. We removed the valve cover for inspection and found the camshaft timing chain tensioner had collapsed due to oil...

pressure loss. The oil level was checked and found to be correct. We removed the oil drain plug and found a significant amount of metal attached to the magnet on the plug.After a discussion with the vehicle owner we agreed to do more exploratory work by removing the oil pan to inspect the oil pump pick up screen. We found the screen clogged not only with more metal but also oil sludge. (a common condition for Volkswagen engines due to extended oil change intervals) This combination of debris prevented the pump from producing an adequate amount of pressure to lubricate the engine. We reviewed this with the owner and recommended a replacement oil pump and cylinder head which had suffered wear due to the lack of lubrication. This service was declined. (See RO [redacted])The owner decided that the best course of action was to reinstall the oil pan after cleaning off the oil pick up Screen and refilling the crank case with fresh oil and hope for the best. We drove the car on our normal two mile test drive and reported that a ticking noise was still present but the car ran normally. He came to Collect the car and as stated it failed completely on his way home.
This outcome is not the result of our service but the result of negligent servicing of the oil and filter changes over the life of the engine which may well have begun prior to his ownership of the car.
No matter what decision is made to arbitrate this complaint certainly did not authorize the owner to rent a car nor do I feel we are even remotely responsible for the residual loan on the car.
Regards,
John R.

Complaint: [redacted]
I am rejecting this response because: the terms and conditions were not as clear as they indicate.   We did call Fanta Sea and they indicated to us that we could extend the vacation to December 2016 for a price of $124.00 USD.  We knew that the time was coming to a close but because we were verbally offered an extension we did not actively seek out vacations.  Had we not been given the verbal promise, we would have searched.   However, because we found a vacation in the [redacted] for most of our points unexpectedly, we will allow this to drop.  Also, we want to keep favorable relations with RCI.  Although this is not the vacation we originally planned, we are resolved that it is the one we want on short notice. 
Regards,
[redacted] Aka [redacted]

[redacted] <[redacted]>
11:13 AM (1 hour ago)
to me 
As discussed, please close complaint number [redacted]. This complaint has been resolved by Import Auto Specialists. If you need any further information please let me know.
 
Thank...

you,
 
[redacted]

Review: I own a 2005 [redacted]. Last year the transmission failed. I took the vehicle to German Auto Specialists. I was charged just over $5,000 for the repair. This included a new transmission and clutch. I was told the transmission was brand new from the local [redacted] dealership. The repairs occurred in March of last year. I was told face to face that the transmission was under warranty for life. The car was transported to [redacted], IN in May 2013 and sat until it was transported to [redacted], TX in December of 2013 where it was driven again. Needless to say the car has been driven less than 10,000 miles since the repair. Last week the transmission failed. It was diagnosed and is currently located at the [redacted] dealership in [redacted], TX. The day it was taken in both me and the dealership tried to contact somebody knowledgeable that could assist us with the details of the repair and the warranty. Neither of us has received a call back. I did speak to the receptionist and left a message. The dealership has tried to contact German Auto Specialists many times over the last week. I have been told that the [redacted] dealership is "being ignored". At this time I would appreciate German Auto Specialists to contact the [redacted] dealership in [redacted] as they have requested and then follow up with myself. I would like this to happen before it becomes necessary to contact my attorney about this matter. I am currently minus one vehicle because the [redacted] dealership does not want to proceed without first speaking to German Auto Specialists about the repair.Desired Settlement: German Auto Specialists needs to contact the [redacted] dealership in [redacted], TX about the repair they did to the 2005 [redacted] as the [redacted] dealership has been requesting. German Auto Specialists needs to answer any questions the [redacted] dealership may have about the >$5,000 repair to the transmission which has now failed. If German Auto Specialists does not contact the [redacted] dealership I will continue to file complaints and contact my attorney until this matter is resolved.

Consumer

Response:

[redacted] <[redacted]>

11:13 AM (1 hour ago)

to me

As discussed, please close complaint number [redacted]. This complaint has been resolved by Import Auto Specialists. If you need any further information please let me know.

Thank you,