Gervrd

Dear [redacted] This complaint should be removed from our record below please see the refund issued on 7/24/2017.The deposit placed was only $I have attached a copy of the cc info for you to review.As per the cancellation policy the customer was not due for a refund however as a company courtesy we did refund the full deposit

Complaint: [redacted] I am rejecting this response because:In response to Xtreme Movers, I will address each numbered point: With regard to XM's statement that "Once a move is reserved no changes can be made prior to the pidate" - if this is the case, they need to ensure that their sales reps on the phone don't lie in an effort to gain businessThe sales rep we spoke with no only did not say this, but said the opposite, assuring us that we could make changes up until the day before pickup With regard to XM's statement that "...If the customer had an issue at the time of piwith the work of the employees she should have called our office...immediately..." - we had a square foot house and they sent people to pack us upI could not be all places at once, nor am I an expert on how to pack things for a long haulIt wasn't until delivery that it became obvious that many things had not been packed or wrapped nearly well enough for a long haulWith regard to XM's statement that "Additional insurance was not purchased..." - Again, we spent almost $10K on this move and XM initially seemed like a reputable companyI am happy to send them pictures of the items that were damagedI am unable to send pictures of the items that were stolen/went missingWith regard to XM's statement that "Regarding damages...the customer needs to file a claim..." - it was not worth my time to file a claim so that I could be reimbursed, for example, $for the $elliptical that they ruinedWith regard to XM's statement that "Regarding the tracking of our trucks we do not have a GPS tracking system..." - the fact that they were unable to tell us where our stuff was for over a week is completely unacceptable in this day and ageEveryone has a cell phoneAll they needed to do was call their driver in order to ascertain where he wasBut they were unable to do that because they literally had no driver during that time: the first driver had dropped all our stuff off at a random storage facility in [redacted] and were waiting to find another driver who was willing to load everything up and bring it to ***I would be more than happy to resolve this complain if XM were offering any sort of resolution, which would include an apology for so poorly executing our move, as well as financial remuneration in an amount commensurate with the damage our possessions incurred, the possessions that were never delivered at all, time wasted trying to communicate with them, and misinformation we were givenHowever, to date they have offered no apology, and the paltry sum they offered in the hopes that I would retract my complaint has only strengthened my resolve to ensure that other consumers are warned this is not a good choice of moving company for a long distance moveI don't want anyone else to have to go through what we went through Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I'm regretting the reply because it's false! They changed the contract after they picked up my thingsThey have continued to lie and they bounced me from person to personI have emails, text messages, and recording of them promising they would do things that they didn't doI would also like to point out that there are many complaints filed on different sites like Yelp that people have had this same problem with the companyAlso if you would take the time to look at the good reviews you will see they are so similar that it can't be realMatter in fact there are reviews from different names, but the picture is the sameThere are also good reviews from people that I know work for the company Regards, [redacted]

[redacted] and [redacted] (The CM) hired Xtreme Movers (Company) to relocate there items from [redacted] to [redacted] with a pick up date of 6/27/ The CM informed us that the first available date of delivery was June 27, they were informed we do not guarantee delivery dates and the delivery will take after June 27, The Cm signed a delivery form which clearly states that deliveries to the west coast take up to business days from the first available date of deliveryWe are still within the delivery window and are not late on the Cm’s delivery We tried to ship out the items but the CM informed us they would be on vacation and could not receive delivery within the window of which we were going to be able to deliver between July 15- July The CM informed us that they will only be able to receive delivery on or after July 20, when they return from vacationWe had to wait to ship out the CM’s items because they will not be available to have the items deliveredThe Cm is requesting a one day delivery window which we are unable to guarantee as we are shipping the items via tractor trailer and we are unable to control weather conditions, accidents, traffic, road conditions or any acts of god The CMs spoke with our Dispatch Manager and requested a new delivery date as of the July 20th as they will be back from vacationThis date is still within the original business days This complaint should be removed as the Xtreme Movers is still within the delivery window as per the contract attached for your review is the signed delivery form and the terms and conditions of the contract which both clearly state the delivery window

Complaint: [redacted] I am rejecting this response because: The person responding to my complaint had no such conversation with me She simply took my original complaint I told her that I called Marsha, the moving agent, twice on moving day to express my concern about the price being doubled, but no one called me back She apologized and said that she would immediately pass the information along to her boss and someone would call me shortlyI received a call from MsTina G [redacted] , who indicated that she was an owner of the company and would be handling my complaint to see what can be worked out She tried to intimidate me and was very condescendingI sent her my list of discrepancies and she called me to discuss, she placed me on hold twice to say she had the owner on another line discussing my complaint and his offer to me was $(10%) of $3950, for the items that were miscalculated I said no thank you and that I will consult with an attorney to seek legal assistance She was not happy with that and when I asked for the owner's name whom she was speaking to, she hesitated and said Steve When I asked for his last name she said look it up and hung up the phone I sent an email to MsNikki S***, because that was the only email provided to me, and indicated that MsG [redacted] was not very professional and that I would handle this matter in a legal manner I never threatened anyone, but this apparently is their way of deflecting from admitting any wrong doing Soon thereafter MsS [redacted] sent me the owner's name and their attorneys name.I was also told by MsG [redacted] , in our very first conversation that I needed to contact the insurance company to make a claim for the damages items separately In my last conversation she said I signed off on moving day to .60/lb for damaged goods, that I did not opt for the additional insurance coverage Truthfully I was never made aware of any other coverage, just that my move would be fully covered for any and all damages This is a total scam.As I indicated in my complaint, I am disputing the calculation of the number of boxes and merchandise listed on the inventory sheets There was no total number indicated where I signed, just an inventory list, which I would not have figured to be so fabricated Unfortunately, it wasThey clearly operate a dishonest and deceitful business and should not be allowed to operate in such a manner as to defraud their customers I was also told by MsG [redacted] that I needed to file an insurance claim separately from my speaking to her That my coverage was .60/lb I was told I was insured for damages and was never offered an alternate insurance plan, as indicated by MsG [redacted] in one of our conversations Regards, [redacted]

*** *** *** hired Xtreme Movers to relocate his items from *** ** to *** ** on July 10, *** *** was informed by the sales representative and via an email that Xtreme Movers was only moving *** *** items to the Port in WashingtonAt that time the
items would need to be picked up by another company and shipped to *** *** is correct there is a three part payment at deposit a payment at pick up and the final balance is due at the time of delivery in WAXtreme Movers provided the moving services to WA as per the signed contract

Complaint: ***
I am rejecting this response because:In response to Xtreme Movers, I will address each numbered point: 1. With regard to XM's statement that "Once a move is reserved no changes can be made prior to the pidate" - if this is the case, they need to ensure that their sales reps on the phone don't lie in an effort to gain businessThe sales rep we spoke with no only did not say this, but said the opposite, assuring us that we could make changes up until the day before pickup. 2. With regard to XM's statement that "...If the customer had an issue at the time of piwith the work of the employees she should have called our office...immediately..." - we had a square foot house and they sent people to pack us upI could not be all places at once, nor am I an expert on how to pack things for a long haulIt wasn't until delivery that it became obvious that many things had not been packed or wrapped nearly well enough for a long haulWith regard to XM's statement that "Additional insurance was not purchased..." - Again, we spent almost $10K on this move and XM initially seemed like a reputable companyI am happy to send them pictures of the items that were damagedI am unable to send pictures of the items that were stolen/went missing. With regard to XM's statement that "Regarding damages...the customer needs to file a claim..." - it was not worth my time to file a claim so that I could be reimbursed, for example, $for the $elliptical that they ruined. With regard to XM's statement that "Regarding the tracking of our trucks we do not have a GPS tracking system..." - the fact that they were unable to tell us where our stuff was for over a week is completely unacceptable in this day and ageEveryone has a cell phoneAll they needed to do was call their driver in order to ascertain where he wasBut they were unable to do that because they literally had no driver during that time: the first driver had dropped all our stuff off at a random storage facility in ** and were waiting to find another driver who was willing to load everything up and bring it to ***I would be more than happy to resolve this complain if XM were offering any sort of resolution, which would include an apology for so poorly executing our move, as well as financial remuneration in an amount commensurate with the damage our possessions incurred, the possessions that were never delivered at all, time wasted trying to communicate with them, and misinformation we were givenHowever, to date they have offered no apology, and the paltry sum they offered in the hopes that I would retract my complaint has only strengthened my resolve to ensure that other consumers are warned this is not a good choice of moving company for a long distance moveI don't want anyone else to have to go through what we went through
Regards,
*** ***

Dear ***This complaint should be removed from our record below please see the refund issued on 7/24/2017.The deposit placed was only $I have attached a copy of the cc info for you to review.As per the cancellation policy the customer was not due for a refund however as a company
courtesy we did refund the full deposit

In response to *** ***’s I will respond to each
numbered point: 1. Once a move is
reserved no changes can be made prior to the pidate as once reserved the
job is moved to the dispatch department, once in the dispatch department the
sales team has no access to make changes.
In the moving estimate and the Order for Service it clearly states: As a TRUE CARRIER all pricing is based upon cubic feet, if
the cubic footage goes down, the final bill will be adjusted upon pickup at the
same rate per cubic ftthat is locked in once the reservation is made. If the cubic footage goes up the customer
shall only be responsible for the same rate per cubic ftthey were charged at
the time of reservation.On the day of the move the customer had additional items and
a Revised Written Estimate was completed and Signed by the customer who agreed
to the additional charges prior to the job being loaded onto our truck.2.
All crew members assigned to the move are full time employees of Xtreme
Movers, we do not use “Hourly Workers”.
If the customer had an issue at the time of piwith the work of the
employees she should have called our office and we would have addressed the
issue immediatelyWe were uninformed of any issues regarding the packing
services providedAdditional insurance was not purchased for this move and
she signed a waived of full replacement insuranceAny items that are missing,
damaged or broken a claim can be filed with our claims department directly Regarding the tracking of our trucks we do not
have a GPS tracking systemAs we are striving to achieve this on all of our
trucks at this time we do not. Regarding
the delivery, the delivery took place within the business days that we are
allotted to deliver the items from the first available date of deliverySection of the contract clearly states: Section 17: Agents: Carrier may use agents/independent
contractors on all ordersAdditionally, unless you purchased an “exclusive use
of the vehicle” option, there is no guarantee that your items will not be
temporarily stored or offloaded and reloaded onto a different vehicle then
performed pick-upThe items were not given to the lowest bidder we have
contracts in place should we need to use a carrier or independent contractor
The items were delivered again within the business days required by law and
we followed the terms and conditions of our contractRegarding damages, if the customer needs to file a claim
we will provide all claims department information so they can file a claimWe
are unable to compensate the value of full coverage insurance when it was not
purchased. Xtreme Movers spoke to both
*** *** and to *** *** anytime they called we did not ignore them nor
did we not provide them with the requested informationXtreme Movers never threatened the customer with legal
action, as a customer courtesy a compensation of $was offered in
addition to any compensation with the claims departmentThe customer chose not
to accept the additional courtesy discount which is her right.Xtreme Movers provided the services paid for and followed
the terms and conditions of the contractWe have tried to resolve this matter
with the customer to which she does not want to resolve

Complaint: ***
I am rejecting this response because: I have voice recordings of their lies, they can write what ever they wantThey can't keep their own information straight
Regards,
*** ***

I am emailing you regarding case number ***, I have several issues with the customer picked up on July 7, 2015. Firstly, *** *** is not a customer of Xtreme Movers any complaint filed by her should be removed from our record as we do not have a contract with herThe Revdex.com complaint was
placed less than hours after the pitook placeWe have not even been able to speak with the customer to resolve the issue. The second issue is the actual customer of *** *** has not responded to our customer service department We have made an abundance of phone calls since July 8, and sent several emails with no response at all. Thirdly, as a company courtesy the customer *** *** requested if Xtreme Movers would delay the payment to Monday July 13, The customer made only a partial payment of $1,of the required 50% pickup payment and still owes an open pibalance of $3,This will leave a delivery balance of $6,This does included the $1,that was discounted by Xtreme Movers, the customer signed a release form to settle any issues or claims with Xtreme Movers and agreed that he will not place any claims or complaints, the customer is now held responsible to pay the discounted amount as he broke the terms and conditions of the release form. Fourthly, we have a trailer that is waiting at our warehouse to ship *** *** his items but we are unable to ship out the items as we have not been able to speak with him. Finally, we are trying to resolve this matter with *** *** and we have been unsuccessful to reach him without speaking with him we are not going to be able to resolve this matter and deliver his items. In closing, we ask that the Revdex.com remove this complaint from our record as *** *** is not our customer and allow us the opportunity to speak with *** *** *** who is our customer and resolve the matter with him directly

*** *** contacted Xtreme Movers to relocate her items from *** *** *** *** ** *** to *** *** *** *** *** *** ** *** on July 12, On the morning of the piour crew arrived with one on our leased trucks from ***The customer was informed due to
the size of her move the first crew arrived earlier to start the packing and a second crew would arrive later in the day with a second truck to accommodate her itemsOnce the foreman entered the customer’s home and after the initial walk through the customer was informed that her list of items provided was incorrect and she had many additional itemsThe customer was given a revised estimate based upon the walk through with the foreman she was also given an updated price for the moveThe customer requested that the crew begin the packingSix (6) hours after our crew started the packing of the customer items she decided that she did not want to pay for the additional cost to relocate all of her itemsThe customer ordered our crew to stop working and insisted on speaking with a managerThe customer spoke with Doris, one of our Customer Service Managers for over two hours, Doris informed the customer that we can take the items on the list for the estimated price but if she wanted to take all of the items she would provide a discount to help with the additional costThe customer refused she wanted all of the items to be picked up at the cost of the estimate, which is binding based upon the list of items providedThe customer was not given a flat rate moving quoteThe customer then decided to tell the movers to leave her home to which they did and she was canceling her moveDoris informed the customer that if she wanted to cancel the move she would forfeit the deposit placed, these funds would go to cover the materials used, the travel to and from the job site, tolls and the hours of labor provided by the crew membersAs a company courtesy Doris, did total the cost of materials, tolls, mileage and labor used which came to just over $1,Doris did offer the customer and her husband a refund of the remaining $1,deposit place but the customer and her husband refusedThey stated they wanted all of the money back and they would do a disputeXtreme Movers did try and resolve the matter with the customer even after they canceled the move on the day of pick up and after hours of labor and materials were used to pack their itemsXtreme Movers only wanted the customer to pay for the services rendered and would refund the additional moniesThe customer refused us to resolve the matter even though we spoke with her and her husband for over two hours and tried to resolve the matter fairlyWe are requesting that this complaint be removed from our record as the customer is refusing to work with Xtreme Movers to resolve this issue

Xtreme Movers has resolved this matter with *** * *** directly. The customer been compensated for the ladder and the $has been refunded.The customer will be contacting you directly to confirm the complaint has been resolved. Once we have received the signed and
notarized settlement we will send a copy

Complaint: ***
I am rejecting this response because: nothing they have written in their response addresses the issues I outlined in my original complaint. When we originally spoke to the person who "sold" our deal on the phone, she said that we could change our list of items anytime up until day before pickupThis turned out not to be true. When
we called to change our list of items days prior to pickup, we were told we could
notThis resulted in our cost being increased over 30% from their original
estimateOn their website, this business states: "Xtreme Movers
is a professional moving company." This is also untrueWhen they picked up our possessions, they knew those items would be put into storage on the east coast before being shipped to our final destination in **, which meant that our possessions would have to be loaded and unloaded multiple timesOut of the group of 4-men who packed up our items, only seemed like he had some semblance of experience in the moving industryThe others were obviously hourly workers who did not have experience packing and shipping items for even a short trip, let along for a long haul such as oursFor example, the person who packed our outdoor umbrella ($value) used enough plastic wrap and tape to ensure the umbrella would survive a nuclear winter, while our Precor Elliptical ($3,value) was not wrapped at all, and was delivered to us in broken piecesOn their website, this business also states: "We strive to exceed expectations and make your moving experience stress-free! All while making sure your valuables are safe." Both of these claims are patently false Some items that were picked up were never delivered, including: a 12-Sheet Cross-Cut Paper/Credit Card Shredder; antique stained glass floor lamp; a large tote filled with 50- and 100-ft extension cords; and framed vintage movie posterA wooden dresser arrived so damaged that it was wobbly and could not standOur $3K Precor Elliptical Trainer arrived IN PIECES - and not pieces that made sense in terms of dismantling it for shipping - broken pieces, and missing pieces, and with a cracked screenThey had not even wrapped itShelving frames with levelers on the bottom had likewise not been wrapped, were scraped, and since the levelers had not been removed prior to shipping, over half had broken offIn addition, the move was extremely stressful in that for weeks they were unable to tell us where our items actually wereOstensibly a driver had left the east coast, but in this age of cell phones and GPS trackers, they were unable to say where the driver was and when our items would be deliveredIt turned out this was all smoke and mirrors on their part: our items were driven to *** *** ** and off-loaded to a random storage container while they shopped out the last part of the journey, backtracking from ** to **, to the lowest bidderThis was why they were unable to tell us where our items were and when they would be delivered, as they endeavored to make it seem like everything was underway with a "professional" Xtreme Movers driver, when they had outsourced our delivery to a random driver from another company entirely. On their website, they also state: "100% guaranteed long distance moving." I'm wondering where my 100% guarantee wentI did not take out additional insurance for this move because I have moved across the country twice without issue, and because Xtreme Movers initially seemed reputable, and they were charging us a lot of money, so it seemed reasonable to assume they would deliver on their promises to move our items safely from point A to point BI am happy to send them pictures of the items that arrived damagedI am unable to send pictures of the items that were stolen/went missing as they loaded and unloaded our items from one storage facility to anotherBut damaged and missing items are only one component of my complaintThe other issues are the lying/misrepresentations, the delivery delays and the time wasted calling them to try to figure out where our items were and when they would arriveYet they have not acknowledged any of that. We paid over $9K for an unprofessional, stressful, and
delayed move where important possessions were damaged or lostThis is
unacceptableIn my complaint I requested both financial recompense, as well as an apologyInstead I was offered $to remove my complaint, and vaguely threatened with legal action
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to my familyWe are obliged to close this complaint at this time in order to agree to the company's terms and get our possessions.
Regards,
*** *** ** *** ** *** ***

*** *** and *** *** hired Xtreme Movers to relocate
their items from ** *** *** *** *** ** *** to ** *** *** *** ** *** on May 23, and had
there items remain in our storage facility until July 1, as this was the
first available date of delivery
Xtreme Movers originally spoke with *** *** during the
estimate process*** *** provided us a list of items in January of and
reserved her move on February 23, based upon the list of items she
provided to us*** *** provided a list of pieces to be relocated and
provided an electronic signature as her acknowledgment that the list is
accurate and she had read all of the terms and conditions of the contractOn the day of the move on May 23, the customer’s had an
additional pieces to be relocated totaling pieces opposed to the
original This is the reason for the cost increaseOnce a move is reserved no changes can be made prior to the
pidate as once reserved the job is moved to the dispatch department, once
in the dispatch department the sales team has no access to make changes. In the moving estimate and the Order for
Service it clearly states: As a TRUE
CARRIER all pricing is based upon cubic feet, if the cubic footage goes
down, the final bill will be adjusted upon pickup at the same rate per cubic
ftthat is locked in once the reservation is made. If the cubic footage
goes up the customer shall only be responsible for the same rate per cubic ft
they were charged at the time of reservation.On the day of
the move the customer had additional items and a Revised Written Estimate was
completed and Signed by the customer who agreed to the additional charges prior
to the job being loaded onto our truckRegarding
delivery the customer stated she was ready for delivery to *** ** on July 1, 2015, the delivery schedule is on the delivery form that *** *** filled out online to confirm she was ready for delivery, which states: Please note that delivery can take up to business days
(east coast to east coast), and business days (east to west coast) from the
first available day that shipment can be received.The customers items were brought to our ** holding facility
and placed on a truck fro delivery when we had a truck going to the *** **
area, the delivery took place within the business day delivery windowThe final issue is damages at the time of delivery, the
customer was informed that a claim will need to be filed with the claims
department. The customer waived her
rights to full value protection and opted to go with the basic valuation
coverage included in the quote which is the standard Basic valuation Coverage
of $per pound per article. The
customer has up to months from the date of delivery to file a claim, if they
have not filed a claim she can contac* *** *** directly at ***
and they will assist her in filing the claim based upon her contractXtreme Movers completed the moving services based upon the
contract and all terms conditions riles and regulations, Ms*** *** and Ms
*** *** have been provided the services that they paid for and Xtreme
Movers have spoken to the customer and have tried to resolve this matter with
them directly and *** *** has turned down our courtesy discount. We have tried to resolve the matter and both
Ms*** *** and *** *** have refused to allow us to try and satisfy
their unhappiness

*** *** hired Xtreme Movers to relocate her items from *** *** *** *** *** ** *** to *** ** *** *** *** *** *** on August 9, 2017. *** *** provided Xtreme Movers with a list of items she was relocating from **
to ** and an estimate was provided based upon this information*** *** stated she was relocating a total of pieces*** *** was provided a binding estimate and she placed a deposit to reserve her move*** *** electronically signed the estimate acknowledging that she agreed to the terms and conditions of the contract and that the information she provided including the inventory list was accurate. As per the terms and conditions if a customer has additional items and the total number of cubic feet increases the customer is responsible to pay for the additional cubic footage at the same rate per cubic footage at the time of reservationOn the day of pickup *** *** in fact had additional items; she had an additional pieces making a total number of pieces relocated to be With such a large number of additional items *** *** move cost did increase*** *** did sign the Revised Written Estimate with the new charges and the list of additional items *** *** also signed the written inventory sheets on the day of pickup acknowledging all pieces were picked up. As per the terms and conditions of the contract *** *** was charged for the additional cubic footage at the rate of $which is the given rate at the time of the reservationXtreme Movers followed all terms and conditions of the contract pertaining to *** *** move. *** *** move was delivered on August 17, she did not inform Xtreme Movers of any issue with the cost of the move or any issue at the time of delivery*** *** only informed Xtreme Movers of an issue in the last week which is over months after her delivery took placeBoth at the time of pick up and delivery *** *** signed the contract and the inventory sheets that all items were picked up and that all items were received. *** *** again only notified Xtreme Movers of her damaged items recently and she was informed she will need to file a claim with the claims department*** *** was provided the phone number and website for *** *** who process all of our claims They can be reached at *** or she can go to *** and find the required information. *** *** requested the owners information and she was emailed the owners name as per her request and she acknowledged that the information was received*** *** did speak with a customer service manager and a discount was offer as a company courtesy*** *** refused the discount and then immediately filed a Revdex.com complaint and has made threats to try and ruin Xtreme Movers reputation if she is not given a full refundAfter the threat was made *** *** was informed we will no longer be speaking and she needs to contact our lawyer directlyShe was also then provided our lawyers Mr*** *** information Xtreme Movers is willing to work with *** *** in the hopes of resolving her issues with our companyHowever, we do need for *** *** to be open to that without threatening Xtreme and without feeling as though we are being extorted Xtreme Movers *** Nikki S*** Accounting Manager Direct #: *** *** Fax #: *** ***

Complaint: [redacted]
I am rejecting this response because: 
I'm regretting the reply because it's false! They changed the contract after they picked up my things. They have continued to lie and they bounced me from person to person. I have emails, text messages, and recording of them promising they would do things that they didn't do. I would also like to point out that there are many complaints filed on different sites like Yelp that people have had this same problem with the company. Also if you would take the time to look at the good reviews you will see they are so similar that it can't be real. Matter in fact there are reviews from different names, but the picture is the same. There are also good reviews from people that I know work for the company.
Regards,
[redacted]

Xtreme Movers did not change the contact on [redacted]. He was informed prior to his move date that we were only moving the items to WA. The email was previously sent as proof documentation. Also, he electronically signed the estimate prior to the move date which was also sent for proof which clearly shows WA state.  All of our reviews are from our customers, Yelp all all other websites have a review process. This information uis false. [redacted] is not mentioning that he was offered  $1,500.00 to assist with the move cost by Xtreme Movers to which he turned down. We have all of the recordings on file and we have sent in the email documentation that [redacted] was informed Xtreme Movers does not move to [redacted]. We have tried to resolve this matter and help [redacted] in the moving of his items to [redacted] as a company courtesy and the funds were refused. We do not know what else to do and try to resolve this matter with him as he seems to only be out to try and ruin our reputation.

[redacted] and [redacted] (The CM)  hired Xtreme Movers (Company) to relocate there items from [redacted] to [redacted] with a pick up date of 6/27/2017.   The CM informed us that the first available date of delivery was June...

27, 2017 they were informed we do not guarantee delivery dates and the delivery will take after June 27, 2017. The Cm signed a delivery form which clearly states that deliveries to the west coast take up to 21 business days from the first available date of delivery. We are still within the delivery window and are not late on the Cm’s delivery.   We tried to ship out the items but the CM informed us they would be on vacation and could not receive delivery within the window of which we were going to be able to deliver between July 15- July 19. The CM informed us that they will only be able to receive delivery on or after July 20, 2017 when they return from vacation. We had to wait to ship out the CM’s items because they will not be available to have the items delivered. The Cm is requesting a one day delivery window which we are unable to guarantee as we are shipping the items via tractor trailer and we are unable to control weather conditions, accidents, traffic, road conditions or any acts of god.   The CMs  spoke with our Dispatch Manager and requested a new delivery date as of the July 20th as they will be back from vacation. This date is still within the original 21 business days.   This complaint should be removed as the Xtreme Movers is still within the delivery window as per the contract attached for your review is the signed delivery form and the terms and conditions of the contract which both clearly state the delivery window.