Gervrd

Complaint: [redacted]
I am rejecting this response because: The person responding to my complaint had no such conversation with me.  She simply took my original complaint.  I told her that I called Marsha, the moving agent,  twice on moving day to express my concern about the price being doubled, but no one called me back.  She apologized and said that she would immediately pass the information along to her boss and someone would call me shortly. I received a call from Ms. Tina G[redacted], who indicated that she was an owner of the company and would be handling my complaint to see what can be worked out.  She tried to intimidate me and was very condescending. I sent her my list of discrepancies and she called me to discuss, she placed me on hold twice to say she had the owner on another line discussing my complaint and his offer to me was $395 (10%) of $3950, for the items that were miscalculated.  I said no thank you and that I will consult with an attorney to seek legal assistance.  She was not happy with that and when I asked for the owner's name whom she was speaking to, she hesitated and said Steve.  When I asked for his last name she said look it up and hung up the phone.  I sent an email to Ms. Nikki S[redacted], because that was the only email provided to me, and  indicated that Ms. G[redacted] was not very professional and that I would handle this matter in a legal manner.  I never threatened anyone, but this apparently is their way of deflecting from admitting any wrong doing.  Soon thereafter Ms. S[redacted] sent me the owner's name and their attorneys name.I was also told by Ms. G[redacted], in our very first conversation that I needed to contact the insurance company to make a claim for the damages items separately.  In my last conversation she said I signed off on moving day to .60/lb for damaged goods, that I did not opt for the additional insurance coverage.  Truthfully I was never made aware of any other coverage, just that my move would be fully covered for any and all damages.  This is a total scam.As I indicated in my complaint, I am disputing the calculation of the number of boxes and merchandise listed on the inventory sheets.  There was no total number indicated where I signed, just an inventory list, which I would not have figured to be so fabricated.  Unfortunately, it was. They clearly operate a dishonest and deceitful business and should not be allowed to operate in such a manner as to defraud their customers.  I was also told by Ms. G[redacted] that I needed to file an insurance claim separately from my speaking to her.  That my coverage was .60/lb.  I was told I was insured for damages and was never offered an alternate insurance plan, as indicated by Ms. G[redacted] in one of our conversations.     
Regards,
[redacted]