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There is no way we have access to your email account and your telephone line, you order a new telephone line with us and after month you contact us and said you never ordered a service with us, you try to commit fraud to us by non paying what you ordered We never told you to resubmit a new payment and we never got the new payment

Before you submit your order and press pay button you agreed to our terms of service: https://conslines.com/terms-of-use/ I.-USE Conslines provides the service outside of the facility as a long distance providerCustomer is responsible to inform Conslines if the inmate is transferred to a new facility to transfer the service.Customer is responsible to known the local rates for the prison/jail requestedConslines does not know the local rate of every prison or jailConslines is non responsible if jail denies the privilege of inmates to make calls, Conslines is non responsible if jail call provider denied to send the calls to Conslines telephone numberVI.-REFUNDS All sales are final

Please email me to find a solution for your refund [redacted] /> Director

Customer order the service and now want full refund, customer is trying to commit fraud to us by non paying the service

We have sent you welcome email with your information twice, you never contacted us to report an issue with the service or to cancel and request refund, now you are trying to commit fraud to us by non paying a requested and provided service. Service is active with us with no... issues.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The 1st email I asked if I can speak to someoneGave my numberThey give you numbers and it goes to the voicemailThey just turned the number off without trying to HELP me I Regards, [redacted]

Customer sent us email requesting to cancel the account and get full refund, we canceled the account as per customer request, hours later customer decide to keep the account open , we inform it was canceled already and to reactivate the account customer needs to pay reactivation, customer refuse to
pay reactivation fee

Before you submit your order and press pay button you agreed to our terms of service:https://conslines.com/terms-of-use/I.-USEConslines provides the service outside of the facility as a long distance providerCustomer is responsible to inform Conslines if the inmate is transferred to a new facility
to transfer the service.Customer is responsible to known the local rates for the prison/jail requestedConslines does not know the local rate of every prison or jailConslines is non responsible if jail denies the privilege of inmates to make calls, Conslines is non responsible if jail call provider denied to send the calls to Conslines telephone number.VI.-REFUNDS. All sales are final

Prisonlines is the name of the company, we are a long distance provider to help customers save in their long distance inmate calls
We try to issue refund according terms of service, but you said you want full refund, we cannot help you commit fraud to us, our service is not
free

Your husband try to called you but the calls were disconnected by the facility, you did not unblock the inmate calls, the call not even get out the facility, there is no way we can send you a call if we do not received the full call signal.
 
You canceled the account 6 days...

after set up date, our refund policy is:
 
 
VI.-REFUNDS.
FULL REFUND for unused accounts that are canceled during the first 3 days from the start of the billing cycle or the set up date. Set up fee is non refundable. No refund for all others.

Please email me to find a solution for your refund.
 
[redacted]
/>
Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am done trying to talk to you. I am contacting my bank, Revdex.com, and the state of texas attorney general. I want a refund because your services
did work for me.Yes, I read it, but I did not memorize it. Your system is not working for me. I can not use it and want my
Please also see attachment
Regards,
[redacted]

Before you submit your order and press pay button you agreed to our terms of service:
https://conslines.com/terms-of-use/
text-align: justify; background-color: rgb(255, 255, 255);">I.-USE
Conslines provides the service outside of the facility as a long distance provider. Customer is responsible to inform Conslines if the inmate is transferred to a new facility to transfer the service.Customer is responsible to known the local rates for the prison/jail requested. Conslines does not know the local rate of every prison or jail. Conslines is non responsible if jail denies the privilege of inmates to make calls, Conslines is non responsible if jail call provider denied to send the calls to Conslines telephone number.
VI.-REFUNDS.
 All sales are final

There is no way we have access to your email account and your telephone line, you order a new telephone line with us and after 1 month you contact us and said you never ordered a service with us, you try to commit fraud to us  by non paying what you ordered.
We never told you to resubmit...

a new payment and we never got the new payment.

Your bank will handle this situation, bank dispute has already placed.Director

It has been registered by you  that you will commit fraud to our company no matter what.

We provided the service, the service has no issues at all, customer tried to received collect calls from an inmate but customer never accept and paid for the collect call, the facility where the inmate is disconnected all the calls because they need the customer to pay for the collect calls, but...

customer refuse to. If the call was disconnected at 1 minute duration there was no way we can received the full call signal.
Our refund policy is:VI.-REFUNDS.
 
Full refund if we are unable to provide you service, no refund all others. Prisonlines purchased in advance the telephone number and package of minutes for you, our providers do not issue refund to us even if the account was not used. 
 
VIII.-WARRANTIES OF SERVICE
Prisonlines is not responsible for not completed calls due to any natural disaster like fires, earthquakes or similar, due to any natural or technical difficulties in the facilities. Prisonlines is a long distance provider.
Customer is responsible to know the rules of the facility where he/she wants to receive the calls from, there are some restrictions or rules to call outside of the facility. Prisonlines is not responsible to know the rules of the facilities. Prisonlines provides the service outside of the facility as a long distance provider. Customer is responsible to inform us if the inmate is transferred to a new facility so we can transfer the service.  
Customer is responsible to known the local rates for the prison/jail requested. Prisonlines does not know the local rate of every prison or jail. Prisonlines is non responsible if jail denies the privilege of inmates to make calls or if jail call provider denied to send the calls to Prisonlines telephone number. Customer is responsible to decide if this is the correct way to get and save in  inmate calls. Prisonlines is not responsible if the facility or collect call provider does not want to send calls to our numbers.
 
There is no issue at all with our service,the issue is in the customer side, customer does not want to accept and paid for collect call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
No I did call gtl and told them to unblock the number that same day like what it says in your email you mailed to me and they did also them set up fee was 9.99 ok keep that I just want what's left on my account which is 27.99 and no I said I want my reminding balance back.

We have sent you welcome email with your information twice, you never contacted us to report an issue with the service or to cancel and request refund, now you are trying to commit fraud to us by non paying a requested and provided service.
 
Service is active with us with no...

issues.

Customer order the service and now want full refund, customer is trying to commit fraud to us by non paying the service.