Get Connected Phone Services Reviews (54)
Get Connected Phone Services Rating
Description: Telephone Communications
Address: PO Box 439056 PMB #93, San Ysidro, California, United States, 92143-9056
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www.getconnectedus.net
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The 1st email I asked if I can speak to someone. Gave my number. They give you 2 numbers and it goes to the voicemail. They just turned the number off without trying to HELP me.
I
Regards,
[redacted]
Review: This business advertises online that they will provide a local number in which an inmate resides to be able to have phone conversations for a reduced rate from the prison. It is a service that is common for this purpose. The website states that upon receipt of payment a number will be issued to the consumer. In addition there are two phone numbers on the website to contact for customer service and says they are available from 8am to 6pm 7 days a week.
I paid 20.98 for the first month and initial start up fee for this service and received a receipt confirmation for my pmt. No phone number or information was sent to me. I replied with an email to ask if they were sending me a number? When I received no response (on Oct 12, 2013) at 8:30 am, I tried calling both numbers from their website and there was no answer, no recording .. the phones rang until there was a disconnect tone on their lines.
I sent an email to the receipt confirmation telling this merchant that the contact information they provide is no good and I say that I would like to get a refund for the 20.98 that I have paid as they have not provided the number or service as stated and there is no way to contact anyone and I am going to use someone else for this service.
I receive no response. I intitated a dispute with my bank and they issued a credit to my acct for the 20.98.
In November this same merchant debits my account for 11.98 for their monthly service. And in December they do the same thing. I emailed them via the payment confirmation email theyd sent stating that they must stop debiting my account as they have never provided any service to me, that their contact information was bogus and I had never used their service and did not intend to ever use it.
they responded to that email asking when had I cancelled service??
I responded again saying I never received service and had not cancelled anything.
They then took another 75.00 from my account. I am assuming for a cancellation fee. The bank cancelled my card this morning because this merchant sent another 75.00 debit through my account 4 days after the first 75.00 debit, and I am disputing all charges this merchant has put through my bank account.
They do not provide anything of what they advertise, their contact information is not acceptable as there is no way to contact anyone and it appears that the business is a total fraud.Desired Settlement: For this business to NOT be allowed to come up on any search engine as to providing telephone service to families and loved ones of inmates and to be sanctioned for providing false information on their website that promises a service that they fail to provide and for listing bogus contact information on the website as well and furthermore that they be sanctioned for abusing consumer rights by creating adverse conditions for consumers by initiating fraudulent charges through the account information that they receive from consumers in the course of business as this is a violation of trust and also constitutes theft.
Business
Response:
Customer never contact us for help, the fist email customer sent to us was to tell us he/she will dispute all charges with the bank:
From: [redacted]
Subject: Re: Get Connected Telephone Services Customer Receipt/Purchase Confirmation
Date: Thu, 12 Dec 2013 11:04:49 +0000
As u may already be aware I have never once used your service.
I cancelled the day I ordered because I could contact no one from your contacts.
So I will continue to dispute these erroneous charges for as long as you continue to waste my time.
We asked customer for the cancel id number so we can have a proof that customer cancelled the account before, customer was not able to provide cancel id number which means customer did not cancelled before.
We closed the account due to dispute and take $75 refundable deposit to cover any extra account fees the customer may incur, if no fees to cover deposit is fully refundable after 3 months, we inform that to customer, but customer have incur in account fees now, customer have disputed 2 transactions with the bank, customer is responsible to cover the bank (chargebacks) fees, we did not commit any error, customer forgot to cancel the account and now want to blame us about it.
Director.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I forwarded my email to the merchant December 17th .. a copy of the reply that I sent from the purchase confirmation. Again, this was the only way that was available to contact this business at all since the phone numbers provided did not answer and another email that they sent 11 hours after the purchase that said to reply to that email was returned undeliverable. So they do have my response that I wanted to use someone else for this service and I requested a full refund of the 20.98 that I'd paid one hour previous to this request for a refund. The refund request was based entirely upon Get Connected's lack of service by not providing the number upon receipt of purchase as advertised and also for listing available hours of operation and two phone numbers for customer service that were not answered during advertised business hours.
In addition this business shows a total disregard for honest business practices as is evidenced by submitting two 75.00 charges for terminating something that was never received and never started in addition to debiting my account for the three months of service that was never provided.
So I reject the resolution as it is not a true statement. I see no desire for resolution. Only for argument, false statements or denial of any responsibility.
Regards,
Review: My complaint is after several days of trying to contact customer service via the phone numbers posted on the site I finally decided to email my concerns and infuriation to an email in the contact us section of the site. Only then was my concern acknowledged only to not resolve the issue but whomever the email was sent by justifying why I was wrong and stating that I would be charged a charge back fee and/or attorney fees for their false advertising. On the site it clearly states that they cover ALL facilities in the US. The facility I had chosen is located in Ohio, which infact is part of the US. In their instructions they have step one as buying their product and step two as purchasing more minutes with the facility in which that person is incarcerated via their phone provider. After following the instructions on their site to purchase the product I was instructed to also create an account and add money to another site. After doing what was instructed on their site I waited 24 hours. I gave the number they had emailed me as my new contact number for my loved one to contact me only to both of our surprise that the number did not work. After exchanging a few emails with a person who identified themself as the owner whom may I add was extremely unprofessional, the matter only escalated. After said person blamed me and said I was the one mistaken in the matter I replied that I wish not to be contacted by their company only to receive another email from said owner. I think it's absurd that this company can legally pretty much rob people. Do to how their steps are set up being you buy their product and whether or not the services works or not you get charged extra money to have your money for an unsuccessful service returned. As stated in the email I received I will be charged $50 plus the amount spent on this ridiculous service plus an attorney fee.. I fail to understand how that is in any way legal. And for that reason I have obtained an attorney and will be taking all legal actions necessary.Desired Settlement: Return of money spent on this service. And also that this site have to state that individuals should first call the facility to see if the service is able to be used, not that their product should be purchased first and then find out if it accepted.. Also that they remove where it says they work will all facilities in the US as this is infact a lie its misleading and its false advertising.
Business
Response:
Customer sent us 1 ticket:
Reason : Cancel your account
Telephone_to_cancel : ###-###-####
Your_email_address : [redacted].com
Cancelation_reason : The service does not work.!! The inmate can not contact me on the number you provided.. I do not wish to try and resolve the problem or spend more money. I have found another service that does indeed work. I will be contacting a lawyer for a possible scam site do to the fact that you refuse to refund money spent that was not able to be used.. And the fact I can never get ahold of you customer service. This is my cancellation. If I inquire another charge from this company after today\'s date I WILL file a lawsuit. I intend to file a report with the Revdex.com and any other organization affiliated with this site.. This an all other emails or phone logs will be sent to my attorney. Thank you.!
Customer never gave us the oportunyty to ask what was the issue with the line, she said she found another company and want full refund. Wew inform our customer about the fees in case she dispute the payment with bank without trying to speak with us to find a solution:
VII.-BILLING DISPUTES AND CHARGEBACKS
If for any reason customer dispute with bank the payment(s) made by credit or debit card the customer account will be closed automatically, customer is responsible to pay all the fees incurred in chargebacks including the bank fees. If you feel you have to dispute a charge on credit or debit card we suggest you to call Prison Lines and try to solve the problem before open a claim with bank. All fees of chargebacks will be paid by customer to Prison Lines, Chargebaks fees are $50.00 per dispute plus the ammount that was charged back, and will be liable of any attorney fees, or other charges thay may be impossed under law, If customer not paid for incurred fees customer will report any outstanding balance to the three major credit bureaus (Equifax, Experian, Trans Union) as a delinquent collection account, and/or office were inmate are, this could end in a inmate calls privilege suspension.
Customers who prematurely issue chargeback will be liable for chargeback fees.
Prison Lines may require a security deposit when detect a customer who is planning to commit a monetary fraud , security deposit will be paid by customer to Prison Lines for the ammount of $50.00 or more depending on the account situation. Security deposit will be placed on hold for 3 months or up to 6 months. Security deposit can be refunded if customer did not commit any fraud to Prison Lines.
Customer Tough we were the facility collect call provider, and fail to read our terms of service in our website, and do not want to pay the connection fee to the facility provider( this is something the facility required in order to send the calls outside the facility to all telephone numbers), we sent an email with explanation on how our service work:
Customer is responsible to know the rules of the facility where he/she wants to receive the calls from, there are some restrictions or rules to call outside of the facility. Prison Lines is not responsible to know the rules of the facilities. Prison Lines provides the service outside of the facility as a long distance provider. Customer is responsible to inform Prison Lines if the inmate is transferred to a new facility to transfer the service.
We cover all usa as a long distance provider not as a inmate collect call provider.
The only answer we get from customer was :
As previously stated my attorney will now take charge of the matter.And reports to the Revdex.com and other affiliates will be made as well. Asits extremely unprofessional to place blame on a client. Your sitestates you cover all facilities if your not aware of what is stated onyour site. I no longer wish to be contacted by anyone in or affiliatedwith your company. Any further matters will be settled through myattorney. Thank you.!
Customer never wanted to talk with billing department, tech support or any other department, we do not know what was the issue with the telephone line as the telephone line was working perfectly. All she wanted is Full refund without giving us details why, customer is also denied to read any part of terms of service and the refund policy:
Unlimited Plan Refund Policy:Prison Lines pay in advance to adquire a unlimited minutes package for customer, because we are not refunded by our provider, we cannot issue a refund even if the service was not used. We encourage you to use the number and the minutes provided.
According to our terms of service we do not owe any refund to customer, and customer need to pay attorney fees and any other related fees due to her dispute.
Review: Originally I have an account with GTL/Offender Connect which charges $12.00 for every 20 minutes of calls from my daughter in the Virginia DOC. I needed a new vendor and found Prison Lines which charges me $11.99 a month for unlimited calls. Prison Lines e-mailed a new number ###-###-#### with instructions that I had to open a prepaid account for connection fees. Offender Connect is on the list and all I had to do was add the new number ###-###-#### to my account. I told my daughter the new number and waited 2 weeks before she called me using her own money to tell me that Offender Connect has to call and verify the new number. So I called and e-mailed Offender Connect, and GTL for assistance. Another 2 weeks have passed. I called Offender Connect and finally got someone who told me I had to call GTL for all inquires and gave me a telephone number. Today I received 2 e-mails - GTL - you cannot use a Virginia number and live in New York - Offender Connect - Virginia state does not allow third party or call forwarding calls. I called Prison Lines to cancel the number. I e-mailed Prison Lines to tell them I cancelled my account. Several e-mails went back and forth from Prison Lines and then I received a bill of $50.00 from Prison Lines and of course I asked why and was told that the charge was made because I closed out my account and it was not their fault and I wanted my money back. There was no mention of money being return to me. I did not ask for any money to be returned to me. My new billing for this month is already posted and I did not ask for that. So now they are taking out money from my account without authorization. This is the short version. I have all the e-mails and telephone numbers of these 3 companys that I would like to complain about.Desired Settlement: There are no cancellation fees associated with this account as stated in their e-mails. But what gives them the authority to deduct money out of my account when I did not authorize it.
Consumer
Response:
These are the e-mail sent to Inmate Calls and their replys - sorry the information is bottom up - [redacted]
DO YOU KNOW IT IS AGAINST THE LAW TO WITHDRAW MONEY WITHOUT PERMISSION - IN THE LAST FEW DAYS YOU HAVE WITHDRAWN $50.00 TWICE - $11.** AND $18.98 AND BELIEVE ME THE INFORMATION BELOW WILL BE FORWARDED TO THE Revdex.com
-----Original Message-----
From: Inmate Calls <[redacted].com>
To: [redacted] <[redacted].com>
Sent: Tue, May 21, 2013 5:26 pm
Subject: RE: Get Connected Telephone Services Customer Receipt/Purchase Confirmation
You have lost your security deposit due to your dispute, security deposit was refundable not anymore.
To: [redacted].com
Subject: Re: Get Connected Telephone Services Customer Receipt/Purchase Confirmation
From: [redacted].com
Date: Tue, 21 May 2013 17:11:11 -0400
Thank you for submitting your complaint to us.
The Revdex.com that will process your complaint is:
Revdex.com of San Diego
4747 Viewridge Ave #200
San Diego, CA 92123
Phone: ###-###-####
Fax: ###-###-####
Email Address: [email protected]
Website: www.sandiego.Revdex.com.org
You will hear from this Revdex.com soon regarding your complaint.
What's next?
Did you know Revdex.com does more than just collect complaints? Use Revdex.com to get news and tips concerning the marketplace. Or to find a great Revdex.com Accredited Business.
When I called to cancel my account ###-###-#### I did not ask for a refund even with a posted payment due of $11.** sent to me by your organization - I sent you the information that was sent to me and I have not been able to talk to my daughter since I set up this account - Now who should I report to the FCC or Revdex.com - [redacted]
-----Original Message-----
From: Inmate Calls <[redacted].com>
To: [redacted] <[redacted].com>
Sent: Tue, May 21, 2013 1:55 pm
Subject: RE: Get Connected Telephone Services Customer Receipt/Purchase Confirmation
GTL/ OffenderConnect will always say other companies are scam, fraud or 3er party calls, the reason is because they will always try to sell you the calls at their rates wich are higher rates, this is a ilegal practices from them, you need to report them to the FCC or to the Revdex.com.
We have reason to believe due to your comments that you like your Full refund even if it was not a problem or and issue in our side, we proceed to charged you security fee of $50, this deposit will be use to pay any bank fees as a chargeback fees, if none chargeback is file we will fully credit the $50.00 plus any additional refund in your account after 3 months.
Director.
To: [redacted].com
Subject: Re: Get Connected Telephone Services Customer Receipt/Purchase Confirmation
From: [redacted].com
Date: Tue, 21 May 2013 13:46:52 -0400
On your information sheet you sent with the ###-###-#### telephone number instructed me to contact one of the following providers to pay the connection fee - I choose Offender Connect/[redacted] and they are telling me I cannot use the number - also this is the information I received from Virginia. I also received a statement from your organization for $50.00 - what is that for ?
If you need to talk to me - please call me on ###-###-#### - [redacted]
WE HAVE RECEIVE YOUR PAYMENT We will activate/renew your account as soon as possible. Customer Service hours Monday-Saturday 8am-6pm Pacific Time.
Thank you for your order!
Order Information
Merchant:
Get Connected Telephone Services
Description:
Recharge Account [redacted] - **
Customer ID:
Billing Information
Brooklyn, NY 11238
US
[redacted].COM
Shipping Information
Total:
US $50.00
Visa
Date/Time:
21-May-2013 10:28:37 PDT
Transaction ID:
5[redacted]
###-###-#### [redacted]@live.com
-----Original Message-----
From: Inmate Calls <[redacted].com>
To: [redacted] <[redacted].com>
Sent: Tue, May 21, 2013 1:28 pm
Subject: RE: Get Connected Telephone Services Customer Receipt/Purchase Confirmation
Hi,
We are not a call forwarding service, we set up a second line in your existing telephone.
To: [redacted].com
Subject: Re: Get Connected Telephone Services Customer Receipt/Purchase Confirmation
From: [redacted].com
Date: Tue, 21 May 2013 13:22:56 -0400
As per the information below - I cannot use the telephone number ###-###-#### that was assigned to me - called your represenative ###-###-#### and had the telephone number cancelled - [redacted]
Ms [redacted]:
This is to make you aware of the Virginia Department Of Corrections policy:
PER RESEARCH: THE VIRGINIA DEPT OF CORRECTIONS **DOES NOT **ALLOW CALL
FORWARDING NUMBERS..LIVING IN NEW YORK, CUSTOMER MUST HAVE A NEW YORK TELEPHONE
NUMBER TO RECEIVE THE CALLS..MUST REFUND OR TRANSFER FUNDS TO RESIDENT TELEPHONE
NUMBER.
Thank you for your time and assistance,
Global Tel Link CSR
Offender Connect Rep
--------------------------------
You cannot use a VA phone number unless you live in VA.
Call us at ###-###-#### to have the money transferred or refunded.
www.[redacted].net
-----Original Message-----
From: Inmate Calls <[redacted].com>
To: [redacted] <[redacted].COM>
Sent: Mon, May 20, 2013 5:52 am
Subject: Get Connected Telephone Services Customer Receipt/Purchase Confirmation
WE HAVE RECEIVE YOUR PAYMENT We will activate/renew your account as soon as possible. Customer Service hours Monday-Saturday 8am-6pm Pacific Time.
Thank you for your order!
Order Information
Merchant:
Get Connected Telephone Services
Description:
2[redacted] Customer ID:
Billing Information
[redacted]
BROOKLYN, NEW YORK 11238
USA
[redacted].COM
Shipping Information
Total:
US $11.**
Visa
Date/Time:
20-May-2013 2:52:36 PDT
Transaction ID:
5[redacted]
###-###-#### [redacted]@live.com
Business
Response:
This seems to be a problem with GTL no with us, GTL denied the inmate calls, we just provide the long distance part.VIII.-WARRANTIES OF SERVICEPrison Lines is not responsible for not completed calls due to any natural disaster like fires, earthquakes or similar, due to any natural or technical difficulties in the facilities. Prison Lines is a long distance provider facility collect call provider. Customer its responsible to know the rules to receive collect calls from the facility, Prison Lines is not responsible if the jail (prison, correctional, facility etc) does not allow or want to provide service to our customer using our number. It is up to the customer to determine if this system is the correct way to save money in their calls. Prison Lines complies with all regulations to issue working telecom services. If a correctional facility denies use of service offered by Prison Lines, it is the responsability of suscriber to file a complaint with the Feederal Communications Comission againts said the correctional facility as well as complaint to the state public utilities/service comission. The suscriber should site the Telecom Act of 1996 section 47 USCS 253(a) wich gives suscriber the rigth to use the telecommunications company of their choice for service.Customer is responsible to know the rules of the facility where he/she wants to receive the calls from, there are some restrictions or rules to call outside of the facility. Prison Lines is not responsible to know the rules of the facilities. Prison Lines provides the service outside of the facility as a long distance provider. Customer is responsible to inform Prison Lines if the inmate is transferred to a new facility to tranfer the service.Customer is responsible to known the local rates for the prison/jail requested. Prison Lines does not know the local rate of every prison or jail. Prison Lines is non resposible if jail denies the privilege of inmates to make calls, Prison Lines is non resposible if jail call provider denied to send the calls to Prison Lines telephone number.We do not sell Unlimited calls for $11.99 a month, seems like customer lye or confuse our service.Customer due date with us was 20th of each month, customer contact us to cancel the service on the 21th, May payment was already paid 1 day before. We proceed according terms of service and charge $50.00 security fee and place the account on hold due to customer dispute, customer blame us for GTL actions and we have reason to believe customer will try to dispute the payments with bank:VII.-BILLING DISPUTES AND CHARGEBACKSIf for any reason customer dispute with bank the payment(s) made by credit or debit card the customer account will be closed automatically, customer is responsible to pay all the fees incurred in chargebacks including the bank fees. If you feel you have to dispute a charge on credit or debit card we suggest you to call Prison Lines and try to solve the problem before open a claim with bank. All fees of chargebacks will be paid by customer to Prison Lines, Chargebaks fees are $50.00 per dispute plus the ammount that was charged back, and will be liable of any attorney fees, or other charges thay may be impossed under law, If customer not paid for incurred fees customer will report any outstanding balance to the three major credit bureaus (Equifax, Experian, Trans Union) as a delinquent collection account, and/or office were inmate are, this could end in a inmate calls privilege suspension. Customers who prematurely issue chargeback will be liable for chargeback fees.Prison Lines may require a security deposit when detect a customer who is planning to commit a monetary fraud , security deposit will be paid by customer to Prison Lines for the ammount of $50.00 or more depending on the account situation. Security deposit will be placed on hold for 3 months or up to 6 months. Security deposit can be refunded if customer did not commit any fraud to Prison Lines.We believe customer need to deal with GTL not whit us, our service works but we never received the call signal.Director
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
There was no cause for Get Connected to charge a disconnect fee. He persumed I blamed said company for the confusion. On the welcome letter from Get Connected shows Offender Connect as the company to set up a prepaid account to pay the connection fee. When I called Get Connected to tell them that I could not use the ###-###-#### number and the reasons why the e-mails started coming and he was upset that I asked to disconnect the phone number. If I can't use the number, I can't use the number. If you check the calls made on the number ###-###-#### only one call was made and that was me checking to see if the line works. I have had the number for 2 months. I have not been able to call my daughter using this system at all. I never once stated that I wanted my money back and yes there is a monthly fee of $11.99. See attachment. Not only did Get Connected charge me the $50.00 disconnect fee but also charged me a second $50.00 fee, a $11.99 and a $18.99 fee - see attachment. As per my e-mails there was nothing in them to give this company any reason to assume I blamed them for the service. I also filed a complaint against GTL/Offender Connect for their service and they have responded with GTL/Offender Connect has nothing to do with Get Connected and their company. I want my money back into my account.
05/21/2013
GET CONNECTED / GET CONNECTED TELE ###-###-#### CA DBT PURCHASE ON [redacted]
$11.99
$138.56
20130522-TW0 [redacted]
05/22/2013
GET CONNECTED / GET CONNECTED TELE ###-###-#### CA DBT PURCHASE ON [redacted]
$50.00
$88.56
20130522-TW0 [redacted]
05/22/2013
GET CONNECTED / GET CONNECTED TELE ###-###-#### CA DBT PURCHASE ON [redacted]
$18.98
$69.58
20130522-TW0 [redacted]
05/22/2013
GET CONNECTED / GET CONNECTED TELE ###-###-#### CA DBT PURCHASE ON [redacted]
$50.00
$19.58
20130523-DD7S[redacted]
Review: I paid for cheaper services from my loved ones incarcerated and I feel like it is a scam. In the email they sent giving instructions on their services I noticed quite a few grammatical mistakes. Also when I call the number provided I receive no response.Desired Settlement: $35.98
Review: We acquired services over the internet for a setup of phone for our son who is in prison. Paid setup fees and fees for service. We changed accounts and I tried to call to give new account information on March 9th. When you call the number given you can only 1. add money to account 2. activity. 2 other numbers were given and I tried both numbers and left messages. You could not speak with anyone to change account information. I sent an e-mail and was asked how much I wanted to put on account, I put $10.00. On March 11th my phone services were disconnected, not knowing why I did research. When I sent an e-mail to the same person who took my $10.00 he said my account was discounted because payment was declined. Not knowing what he was talking about because he had already taken my $10.00. We went back and forth for days and then he told me that I had to pay $11.99 on the 11th of the month and my payment was declined. Now he had taken $10.00 from me, had the new account info but yet still went to the old account for payment. I told him I already paid $10.00 so I should only owe him $1.99. He told me I would have to pay the 11.99 plus a 7.99 re-hookup fee, I could not understand that since I had already paid $10.00. We went back and forth, I requested to speak with a supervisor and he informed me he was the director, I did not feel I should have to pay the $7.99 he ignored me and I finally agreed I would pay that amount which turned out to be $19.98 but that I would be filing a Complaint with the Revdex.com. He then went and took out $75.00 out of my account and refused to hook up the phone. I have filed fraud charges with the bank.Desired Settlement: I want my money back, he is not entitled to this money using account information for a services he had not planned on giving and more than he was entitled to for said service and I want this Complaint to be on his record so he cannot do this to anyone else. He has really bad business ethics and does not disclose information properly and does not have a proper way for people to contact him. People who are giving there account information over the internet should know what could happen if the business owner has bad business ethics. I will not use his services anymore I know there are other companies out there but if these things are not posted, you have no way of knowing what kind of a business they run or what they are doing with your account information. I would also like to know if there is a place on the internet that I can file complaints.
Business
Response:
Your bank will handle this situation, bank dispute has already placed.Director
Review: Was advertised as unlimited minutes for 14.99 a month to talk to someone in prison, when I got the information they said I needed another service provider to use theirs. I payed for the full year in advance..189.75. When I realized that this was gonna be a hassle I called to cancel and was told I could only get back 151.00. So I decided to try the service for 1 month since I was charged for it. They said they needed another 9.99 to use it again. When ichecked my bank account they charged me an additional 75.00. Then I told them Just cancel. They accused me of fraud, and said that the 75.00 was for a depoist? I asked for all my money back and they sent the fine print. It sounds like they are gonna keep taking money out of my account. If I cancel my bank account I will never get any refund. If I keep it open then they will keep charing for a service I never used or will use. It was suppose to save me money now I am out 264.75. Which I am afraid will end up being more. Should I cancel my bank account. Will they ruin my credit when they find out they can't steal my money they claim I owe them? Please help.
Thank you,
[redacted]Desired Settlement: I will accept the 151.00 plus the 75.00 depoist. I realize I made a mistake, these people should be sued for the way they advertise and then treat you badly.
Review: this is a fraud their calling DOESNT work and inmates can not use it they say its 30 bucks for unlimited mintues but you still have to pay the other company there money to even use the numberDesired Settlement: they will not refunded even it the service wasnt use email them and got nothing back
Business
Response:
We never understand what customer want to report us,customer sent us ticket using our website contact us section, customer tickets were:
1st ticket:
Reason : Report a Problem with your line
Telephone : ###-###-####
Name : [redacted]
Email : [redacted].com
Problem : I dont know how to you it will my offender connect
2nd ticket:
Reason : Cancel your account
Telephone_to_cancel : ###-###-####
Your_email_address : [redacted].com
Cancelation_reason : now! u hung up on me and ur a fraud
I answered to customer , it is impossible I hang up because we were talking on email.
Answer to my email email and 3rd ticket:
Reason : Billing questions
Your_name : [redacted]
Contact_telephone_number : ###-###-####
Email_address : [redacted].com
Description : AM IM GETTING MY MOM BACK????
4th ticket:
Reason : Billing questions
Your_name : [redacted]
Contact_telephone_number : ###-###-####
Email_address : [redacted].com
Description : I found my mom!!! but I need to know if I am getting a refund since the service was never use I will be reporting you as a fraud if you do not refund it!
I sent via email the answer to customer:
VI.-REFUNDS.
There will be NO FULL REFUND this applies to all customers. Set up fees and monthly payments are non refundable. The term of contract is 1 month . Rollover minutes and promotional funds minutes and funds are non refundable. Any refunds that are granted will be under Prison Lines consideration and will be paid during 7 days after cancelation of service (excluding Unlimited Plan). The refund will be made to the same credit card the customer use to make payments to Prison Lines.
Prison Lines does not know the local rate of every prison or jail, Prison lines does not guaranteed a local rate to be charge by Jail telephone provider to Prison Lines telephone number, Prison Lines is non responsible if jail denied the privilege of inmates to make calls, Prison Lines is non responsible if jail call provider denied to send the calls to Prison Lines telephone number.There will be No Full refund if any of this happen.
If applicable (excluding Unlimited Plan), accounts that are cancelled during the first 7 days from the start of the billing cycle or the set up date may be refunded the monthly plan fee, minus any fee of minute usage. The set up fee, processing fees and taxes are never refundable. Accounts should be cancelled 2 days prior to the next billing date to avoid charges for the next monthly service. Accounts that are cancelled after 7 days of the start of the billing cycle will not be prorated for that billing cycle.
Your account does qualify for a refund we will send you refund in 7 busines days according to our terms of service.
Customer answered me :
well thats fine I will be suing you and I did report you to Revdex.com. so you will be getting paper funny how the same "[redacted]" answers the phone each time.
I answered to customer the account was placed in hold and sent all the emails to the correct department because she does not want refund and sent discrimination/offensive words.
Customer answered me:
I hope you do because "i will own your business" and I do have these send to my lawyer
so I hope you are knowing what you are saying and ur actions
This customer only wants to get money from us and were searching for a way to damage our company and our reputation, she only wants to Own a bussines or get money by suing them for no reason.
We have put account and refund in hold, due to customer dispute and sent all this to our legal department to inform there is a customer trying to sue and get money with no reason, and I ask to report the customer to correct authorities for discrimination/offensive words said to us.
Review: This company is difficult to communicate with, no one answers the phone, total run around with email. No answers. No service provided. No help.Told them to stop billing me and that I would report them. The next day, they stole $75 from my account. SCAM!Desired Settlement: I want my money returned to my checking account!
Review: This site is a scam. The local number I received equated to higher rates than without. When I called, I got the run around with no solution. I asked to be credited for the $19.99 charge from the day prior. The response was they don't deal with credit and I needed to go on-line. The my account section on the site is inactive.I called back and ended my service with them. A few minutes after I received my cancel confirmation, they put through three fraudulent charges on my credit card which I reported to my credit card company. We had to then block this vendor. Bad news all the way around. Don't get scammed like I did.Desired Settlement: My credit card company will handle all the bogus transactions charged to my card.
Business
Response:
Customer was trying to commit fraud to us, customer already use the service and received calls and agree to all our terms of service, but now said we are scam because she do not want to pay for the used service.
Call history:
BILL TO:
NO ADDRESS 1
NO CITY,NO STATE NO ZIP
US
###-###-####
[redacted]@b-f.com
Invoice Period: Jan 1, 2013 to Dec 31, 2013
Current Balance: 94.41
Call Time
Destination
Called Number
Caller ID
Duration
Total Fees
Total Cost
1
May 28, 2013 20:51:02
USA [1]
1[redacted]5
[redacted]1
09:28
0.0000
0.3990
2
May 25, 2013 19:33:36
USA [1]
1[redacted]5
[redacted]1
27:24
0.0000
1.1172
3
May 24, 2013 08:14:42
USA [1]
1[redacted]5
[redacted]1
06:21
0.0000
0.2793
4
May 23, 2013 20:13:50
USA [1]
1[redacted]5
[redacted]1
26:43
0.0000
1.0773
5
May 23, 2013 17:13:32
USA [1]
1[redacted]5
[redacted]1
27:15
0.0000
1.1172
6
May 21, 2013 10:20:26
USA [1]
1[redacted]5
[redacted]5
00:05
0.0000
0.0000
7
May 18, 2013 20:36:53
USA [1]
1[redacted]5
[redacted]1
27:22
0.0000
1.1172
8
May 18, 2013 19:27:39
USA [1]
1[redacted]5
[redacted]1
00:18
0.0000
0.0399
9
May 17, 2013 18:19:54
USA [1]
1[redacted]5
[redacted]1
26:39
0.0000
1.0773
10
May 17, 2013 17:44:46
USA [1]
1[redacted]5
[redacted]1
00:51
0.0000
0.0399
11
May 17, 2013 11:46:06
USA [1]
1[redacted]5
[redacted]4
00:35
0.0000
0.0399
12
May 17, 2013 11:42:47
USA [1]
1[redacted]5
[redacted]4
01:03
0.0000
0.0798
13
May 16, 2013 20:58:29
USA [1]
1[redacted]5
[redacted]1
20:37
0.0000
0.8379
14
May 16, 2013 17:14:29
USA [1]
1[redacted]5
[redacted]1
00:36
0.0000
0.0399
15
May 12, 2013 20:25:48
USA [1]
1[redacted]5
[redacted]1
26:17
0.0000
1.0773
16
May 12, 2013 19:57:24
USA [1]
1[redacted]5
[redacted]1
00:09
0.0000
0.0000
17
May 12, 2013 17:25:35
USA [1]
1[redacted]5
[redacted]1
00:39
0.0000
0.0399
18
May 11, 2013 11:50:34
USA [1]
1[redacted]5
[redacted]1
27:01
0.0000
1.1172
19
May 10, 2013 11:51:59
USA [1]
1[redacted]5
[redacted]1
22:13
0.0000
0.9177
20
May 9, 2013 20:05:40
USA [1]
1[redacted]5
[redacted]1
01:05
0.0000
0.0798
21
May 9, 2013 18:26:36
USA [1]
1[redacted]5
[redacted]1
03:16
0.0000
0.1596
22
May 9, 2013 18:22:56
USA [1]
1[redacted]5
[redacted]1
02:37
0.0000
0.1197
23
May 7, 2013 20:51:47
USA [1]
1[redacted]5
[redacted]1
21:22
0.0000
0.8778
24
May 7, 2013 19:06:34
USA [1]
1[redacted]5
[redacted]1
26:34
0.0000
1.0773
25
May 5, 2013 19:03:02
USA [1]
1[redacted]5
[redacted]1
25:48
0.0000
1.0374
26
May 5, 2013 18:34:56
USA [1]
1[redacted]5
[redacted]1
26:42
0.0000
1.0773
27
May 4, 2013 11:53:15
USA [1]
1[redacted]5
[redacted]1
27:25
0.0000
1.1172
28
May 2, 2013 19:53:47
USA [1]
1[redacted]5
[redacted]1
28:23
0.0000
1.1571
29
May 2, 2013 19:47:55
USA [1]
1[redacted]5
[redacted]1
04:32
0.0000
0.1995
30
May 2, 2013 18:17:22
USA [1]
1[redacted]5
[redacted]1
26:57
0.0000
1.0773
31
May 1, 2013 21:16:11
USA [1]
1[redacted]5
[redacted]1
08:41
0.0000
0.3591
32
May 1, 2013 21:07:40
USA [1]
1[redacted]5
[redacted]1
07:22
0.0000
0.3192
33
May 1, 2013 20:40:11
USA [1]
1[redacted]5
[redacted]1
26:38
0.0000
1.0773
34
Apr 30, 2013 20:55:04
USA [1]
1[redacted]5
[redacted]1
00:42
0.0000
0.0399
35
Apr 29, 2013 21:11:54
USA [1]
1[redacted]5
[redacted]1
14:07
0.0000
0.5985
36
Apr 27, 2013 20:02:55
USA [1]
1[redacted]5
[redacted]1
06:16
0.0000
0.2793
37
Apr 27, 2013 19:57:38
USA [1]
1[redacted]5
[redacted]1
04:04
0.0000
0.1995
38
Apr 27, 2013 13:54:43
USA [1]
1[redacted]5
[redacted]1
01:10
0.0000
0.0798
39
Apr 27, 2013 10:51:27
USA [1]
1[redacted]5
[redacted]1
17:26
0.0000
0.7182
40
Apr 26, 2013 21:05:44
USA [1]
1[redacted]5
[redacted]1
01:00
0.0000
0.0399
41
Apr 23, 2013 20:18:15
USA [1]
1[redacted]5
[redacted]1
25:09
0.0000
1.0374
42
Apr 22, 2013 21:10:02
USA [1]
1[redacted]5
[redacted]1
18:46
0.0000
0.7581
43
Apr 22, 2013 18:43:44
USA [1]
1[redacted]5
[redacted]1
27:06
0.0000
1.1172
44
Apr 21, 2013 20:25:07
USA [1]
1[redacted]5
[redacted]1
00:48
0.0000
0.0399
45
Apr 19, 2013 19:47:25
USA [1]
1[redacted]5
[redacted]1
26:58
0.0000
1.0773
46
Apr 17, 2013 21:12:24
USA [1]
1[redacted]5
[redacted]1
05:00
0.0000
0.1995
47
Apr 17, 2013 12:17:11
USA [1]
1[redacted]5
[redacted]1
22:36
0.0000
0.9177
48
Apr 16, 2013 19:46:43
USA [1]
1[redacted]5
[redacted]1
01:00
0.0000
0.0399
49
Apr 15, 2013 10:53:33
USA [1]
1[redacted]5
[redacted]5
00:06
0.0000
0.0000
50
Apr 14, 2013 20:42:16
USA [1]
1[redacted]5
[redacted]1
13:13
0.0000
0.5586
51
Apr 14, 2013 20:12:05
USA [1]
1[redacted]5
[redacted]1
27:58
0.0000
1.1172
52
Apr 12, 2013 20:16:36
USA [1]
1[redacted]5
[redacted]1
18:33
0.0000
0.7581
53
Apr 12, 2013 19:29:20
USA [1]
1[redacted]5
[redacted]1
27:21
0.0000
1.1172
54
Apr 11, 2013 18:57:29
USA [1]
1[redacted]5
[redacted]1
00:45
0.0000
0.0399
55
Apr 11, 2013 18:33:22
USA [1]
1[redacted]5
[redacted]1
00:50
0.0000
0.0399
56
Apr 11, 2013 12:15:08
USA [1]
1[redacted]5
[redacted]1
01:07
0.0000
0.0798
57
Apr 9, 2013 19:56:52
USA [1]
1[redacted]5
[redacted]1
00:58
0.0000
0.0399
58
Apr 9, 2013 10:57:54
USA [1]
1[redacted]5
[redacted]6
01:12
0.0000
0.0798
59
Apr 7, 2013 19:38:21
USA [1]
1[redacted]5
[redacted]1
09:34
0.0000
0.3990
60
Apr 7, 2013 19:10:07
USA [1]
1[redacted]5
[redacted]1
27:06
0.0000
1.1172
61
Apr 7, 2013 18:39:53
USA [1]
1[redacted]5
[redacted]1
26:59
0.0000
1.0773
62
Apr 5, 2013 17:29:29
USA [1]
1[redacted]5
[redacted]1
24:51
0.0000
0.9975
63
Apr 5, 2013 13:11:37
USA [1]
1[redacted]5
[redacted]1
01:10
0.0000
0.0798
64
Apr 4, 2013 20:33:59
USA [1]
1[redacted]5
[redacted]1
00:57
0.0000
0.0399
65
Apr 3, 2013 11:38:56
USA [1]
1[redacted]5
[redacted]1
13:14
0.0000
0.5586
65 Calls
857:00 mins
0.0000
35.3913
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their response to every complaint is the same, noting all folks reporting them to Revdex.com is trying to fraud the company. Perhaps they look at their own business model and link the common denominator, that's their company!Their service is not needed as the prison charges what they want to charge, regardless of any special phone number. They make you believe you will save money but you pay twice- once to the Prison Phone Company and then to GC. They are double dipping on an already paid call.
Regards,
Review: I purchased an unlimited for 3 months package and there was nothing unlimited about it. After the purchase, through an email I was told that it was for long distance services only. Nowhere on the page did it say it was for long distance. Through out emails I asked for a refund and never received it. They just turned the phone number off that was given to me in the purchase and this all lasted 10 days. That makes me still out of $54.77.Desired Settlement: My money back.
Business
Response:
Before you submit your order and press pay button you agreed to our terms of service:
Review: I signed up for there service to receive calls from a detention center. It never worked not what I payed for at all. I was never unable to speak with a live person.
I have sent emails and the response I get is that they will not refund my money even though what they provide is not what I wanted nor a service I can use.
They are stealing from people and committing fraud.Desired Settlement: I payed $35.98 on march 7,2014
I WANT MY MONEY REFUNDED.
Review: My name is [redacted] and this is the second time I am sending in this complaint. This company Get Connected telephone Service took $75.00 off my debt card without my permission. I was dealing with prisonline.com this is what the representive on the phone told me. I didn't and don't know about these get connected people. When I called the number ###-###-#### and talked with the rep. to cancel my order with them; then this get connected people recharge me and took $75.00 off my debt card without my permission. Why I don't know. The rep. told me I can cancel any time. Who are these people and why did they take $75.00 off my card? When I got their email telling me this is what they did; a red flag said Be careful! This sender failed our fraud detection checks. I want them to return my money. I don't have any money to give away. I'm on a fixed income. PLEASE, PLEASE HELP ME!!!! Thank YouDesired Settlement: Please, help me get my money returned to me. Also see if these people really are frauds. My first letter to you was on 09/03/13, and they took my money on 08/08/13. The phone number they gave me ( that is [redacted]) was ###-###-####. That's the number I had cancelled with no refund. I paid $26.98, and then those other people took $75.00 from me.
Business
Response:
The red flag in the email is on your computer, that is a warning in computers, it has nothing to be with us.
Get Connected is the name of the merchant there nothing wrong with that.
Security deposit was taken according terms of service, you agree to all our terms of service when signed up.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
That was no deposit. If so why did they not take it out when I paid for the service. Plus I told you I don't know who these people are. The people I talked to on the phone said they were with [redacted]. And the $75.00 was taken out after I cancelled. I printed out this so call agreement from the [redacted] another site, and it said if they detect a customer who is planning a monetary fraud a security deposit will be paid by customer in the amount of $75.00. I didnot commit a fraud nor was I planning to, so why did they take out $75.00 off my card when I cancelled, and you are suppose to be able to cancel at any time with out being charged.
Review: I set up an account after they were closed one night when the company was closed. After I did I saw reviews online that said this was not a good company to do with business with so I called first thing in the morning when they opened and spoke with an [redacted]. I told him I wanted to cancel an order. He said if it was placed after hours then nothing was set up yet so there was nothing to cancel and that there was no one there that I could talk to, in order to cancel at that time. He told me to call back in a couple of hours. I called back and then they stated the account was already set up. I advised that I had called to cancel. They told me to contact billing department online for a refund. I did and they sent me a response back to let me know that per their policy no refunds would be given I said fine. The next day I had a $50 fee pending on my account. I sent another request to the billing department and they told me it was some dls deposit fee. And a copy of their policy. Per their policy the fee would be charged if there was a bank dispute or if they thought that the person was committing monetary fraud.I did not do either but I have sent another request for a refund and tried to call and I still have not heard from anyone byt email or phone.Desired Settlement: I understand the no refund policy on 34.95 but I would like my 50.00 refunded for this so called deposit that they put on my account.
Business
Response:
Customer signed up on April-3-2013 , we set up the account and sent a welcome email with the requested service on April-3-2013 :
From: [redacted]com
To: [redacted].com
Subject: FW: WELCOME-PrisonLines.com
Date: Wed, 3 Apr 2013 11:07:49 -0700
Welcome.
The New Number Assigned To You Is: ###-###-####
On April-6-2013, 3 days after set up was done customer sent me a ticket via email:
To: [redacted]com
Subject: Contact Form www.prisonlines.com
From: [email protected]
Date: Sat, 6 Apr 2013 07:25:26 -0700
Reason : Billing questions
Your_name : [redacted]
Contact_telephone_number : ###-###-####
Email_address : [redacted].com
Description : Ok I spoke with [redacted] on 4/4 to cancel my service. Then I emailed billing for a refund for the 34.00 which they told me I wouldn\'t get back which was fine. But now I have a 50.00 charge on my account that I did not authorize. Im not sure why you all charged my card again when the service was cancelled. Someone better contact me today. Because I am calling my bank now to have the charged disputed.
In this ticket customer said she cancel the service 1 day after set up was done, in fact the account was cancel on 4/4/2012 as per customer request, she spoke with a representative and said if we do not give her full refund she will dispute the charges with bank, so we had to proceed according our terms of service to cover the chargeback expenses:
VII.-BILLING DISPUTES AND CHARGEBACKS
If for any reason customer dispute with bank the payment(s) made by credit or debit card the customer account will be closed automatically, customer is responsible to pay all the fees incurred in chargebacks including the bank fees. If you feel you have to dispute a charge on credit or debit card we suggest you to call Prison Lines and try to solve the problem before open a claim with bank. All fees of chargebacks will be paid by customer to Prison Lines, Chargebacks fees are $50.00 per dispute plus the amount that was charged back, and will be liable of any attorney fees, or other charges thay may be imposed under law, If customer not paid for incurred fees customer will report any outstanding balance to the three major credit bureaus (Equifax, Experian, Trans Union) as a delinquent collection account, and/or office were inmate are, this could end in a inmate calls privilege suspension.
Customers who prematurely issue chargeback will be liable for chargeback fees.
Prison Lines may require a security deposit when detect a customer who is planning to commit a monetary fraud , security deposit will be paid by customer to Prison Lines for the amount of $50.00 or more depending on the account situation. Security deposit will be placed on hold for 3 months or up to 6 months. Security deposit can be refunded if customer did not commit any fraud to Prison Lines.
Customer cancel the account without explanation once the account was created and set it up, and do not want to pay for what she order.
Our refund policy is:
Unlimited Plan Refund Policy:
Prison Lines pay in advance to adquire a unlimited minutes package for customer, because we are not refunded by our provider, we cannot issue a refund even if the service was not used.
We encourage you to use the number and the minutes provided.
We proceed according terms of service, we do not owe any credit to customer, set up fee was done, cancelation was requested 1 after set up was done, chargeback fee or security deposit was charge to cover chargeback fee expenses.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I sent the response that was after the 50.00 fee was already charged to my account there was no reason to charge it because I had already sent this response
From: [redacted] <[redacted].com>;
To: [redacted].com <[redacted]l.com>;
Subject: Re: FW: Contact Form www.prisonlines.com
Sent: Thu, Apr 4, 2013 3:51:59 AM
Well I had called first thing this morning before my account number was created and the guy that I spoke with said that if no one had contacted me yet that there was no account created yet, however there was nobody there at the time to assist me and to call back later that day. He said that it was 8 pacific time which is what is advertised on your webpage that you open up. But then there's no one to help me. This could have been avoided had he handled it when I called this morning. It's 34.00 I guess you all need it more than me. But I will be posting on Facebook, Twitter and instagram what happened and I will report you all to the Revdex.com.
The 50.00 fee was posted that same day on 4/4/2013. What in this email listed above committed monetary fraud. I did not state that I would dispute the 34.95 with the bank. When I looked at my account later that day and saw the 50.00 fee that is when I sent the message on your website regarding the 50.00 fee being disputed with my bank. I never said anything about disputing the 34.95 fee with the bank. So Im still confused as to why it was charged and this is the only response I received back
From: Inmate Calls <[redacted].com>;
To: [redacted].com <[redacted].com>;
Subject: FW: Contact Form www.prisonlines.com
Sent: Sat, Apr 6, 2013 3:40:41 PM
Your account is cancel as per your request, we have charge a $50.00 dls deposit fee , you said you will report us to Revdex.com , we do not understand why:
VII.-BILLING DISPUTES AND CHARGEBACKS
If for any reason customer dispute with bank the payment(s) made by credit or debit card the customer account will be closed automatically, customer is responsible to pay all the fees incurred in chargebacks including the bank fees. If you feel you have to dispute a charge on credit or debit card we suggest you to call Prison Lines and try to solve the problem before open a claim with bank. All fees of chargebacks will be paid by customer to Prison Lines, Chargebaks fees are $50.00 per dispute plus the ammount that was charged back, and will be liable of any attorney fees, or other charges thay may be impossed under law, If customer not paid for incurred fees customer will report any outstanding balance to the three major credit bureaus (Equifax, Experian, Trans Union) as a delinquent collection account, and/or office were inmate are, this could end in a inmate calls privilege suspension.
Customers who prematurely issue chargeback will be liable for chargeback fees.
Prison Lines may require a security deposit when detect a customer who is planning to commit a monetary fraud , security deposit will be paid by customer to Prison Lines for the ammount of $50.00 or more depending on the account situation. Security deposit will be placed on hold for 3 months or up to 6 months. Security deposit can be refunded if customer did not commit any fraud to Prison Lines.
to: [redacted].com
Subject: Contact Form www.prisonlines.com
From: [email protected]
Date: Sat, 6 Apr 2013 07:25:26 -0700
Reason : Billing questions
Your_name : [redacted]
Contact_telephone_number : ###-###-####
Email_address : [redacted].com
Description : Ok I spoke with [redacted] on 4/4 to cancel my service. Then I emailed billing for a refund for the 34.00 which they told me I wouldn\'t get back which was fine. But now I have a 50.00 charge on my account that I did not authorize. Im not sure why you all charged my card again when the service was cancelled. Someone better contact me today. Because I am calling my bank now to have the charged disputed.
So as you can see the 50.00 fee was already charged to my account prior to be even stating that I would dispute a fee. I did not commit any monetary fraud and I have yet to dispute the charge with my bank because I hoped that we could work this out without having to go through all of that. You all prematurely charged my card when I had already agreed to pay the 34.95. There was no reason for that. I have also sent numerous request through their website and also through the email over the past couple of days and did not recieve any response and when you call their 1800 number you talk to the same two guys [redacted] and [redacted] who are of no assistance and claim that there is no way to contact the billing department. But it is funny that the Revdex.com contacts you and there is a response immediatly. I just want my 50.00 back. You made 34.95 off of me and that is fine. Then we no longer have to deal with this.
Regards,
Business
Response:
We already submit our answer. We proceed according terms of service of the contract, customer agree in our terms of service when signed up.
Review: I called to complain about not being able to use their service as advertised. I even emailed them my complaint. they did return my email and after asking for a refund they took another $75.00 from my debit card claiming it was to protect them from me disputing the charges. I explained to them that the money was already awarded to their company so there was no way to dispute the charges. So by taking the extra $75.00 (they claim to return it in 3 months) they are being punitive because a complaint was lodged with them. Their own policy states that the fee is to be taken once a file has been claimed with customers financial institution. Since I have made no claim with my financial institution they have no right to take the fee.Desired Settlement: I would like for the funds erroneously taken from my account to be replaced immediately.
Business
Response:
Customer used the account and after used customer try to non pay for the service, we inform to customer about our refund policy and customer continue to ask for full refund, customer try to commit fraud to us, we had to proceed according terms of service and protect our company, $75.00 is not a chargeback fee as customer say, $75.00 is a security deposit fee and is fully refundable if no extra account fees
Unlimited Plan Refund Policy:
Prison Lines pay in advance to aquire a unlimited minutes package for customer, because we are not refunded by our provider, we cannot issue a refund even if the service was not used.
We encourage you to use the number and the minutes provided.
-SECURITY DEPOSIT
Prison Lines may require a security deposit, security deposit will be paid by customer to Prison Lines for the amount of $75.00 or more depending on the account situation. Security deposit will be placed on hold for 3 months or up to 6 months. Security deposit can be refunded if customer does not incur in extra account fees.
Proof of service used ,call history
1
Aug 28, 2013 15:11:13
USA [1] [P1]
00:10
0.0000
0.0000
2
Aug 23, 2013 08:00:46
USA [1] [P1]
00:04
0.0000
0.0000
3
Aug 15, 2013 07:15:04
USA [1] [P1]
00:58
0.0000
0.0000
4
Aug 10, 2013 12:36:45
USA [1] [P1]
00:10
0.0000
0.0000
Review: I purchased a monthly service from the company on 07/17/13 for 11.99 a month. was told I could cancel at any time. I was assigned a local number to use of ###-###-####. but I was not able to use the service at all. this was not an automatic month bill and I was to pay for it on a monthly basis. I would not be able to use the service the second month unless it was prepaid ahead of time. then on 07/30/13 I called and canceled the service that I could not use. the cancellation number is 1[redacted]5. then about two hours later I received an email stating that I would not receive a refund. I also received an email stating I purchased a new order and would be billed $75 to my bank. I did not place the order and they did an unauthorized transaction to my bank for the amount of $75. I had to call my bank and have my bank card called. the bank is disputing the transaction.Desired Settlement: since I did not use the service at all I wanted to receive a refund. but I was told I could not receive one. I do however expect to be refunded for the false order amount of $75.00. this was a false order and a false charge that I did not place.
Business
Response:
VII.-BILLING DISPUTES AND CHARGEBACKSIf for any reason customer dispute with bank the payment(s) made by credit or debit card the customer account will be closed automatically, customer is responsible to pay all the fees incurred in chargebacks including the bank fees. If you feel you have to dispute a charge on credit or debit card we suggest you to call Prison Lines and try to solve the problem before open a claim with bank. All fees of chargebacks will be paid by customer to Prison Lines, Chargebaks fees are $75.00 per dispute plus the ammount that was charged back, and will be liable of any attorney fees, or other charges thay may be impossed under law, If customer not paid for incurred fees customer will report any outstanding balance to the three major credit bureaus (Equifax, Experian, Trans Union) as a delinquent collection account, and/or office were inmate are, this could end in a inmate calls privilege suspension. Customers who prematurely issue chargeback will be liable for chargeback fees.Prison Lines may require a security deposit when detect a customer who is planning to commit a monetary fraud , security deposit will be paid by customer to Prison Lines for the ammount of $75.00 or more depending on the account situation. Security deposit will be placed on hold for 3 months or up to 6 months. Security deposit can be refunded if customer did not commit any fraud to Prison Lines.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I did not dispute my initial charge at the bank. they were paid. therefore there was no reason for the security deposit. I only asked it I could have a refund they said no and that was it. if they check my bank they will find my initial first payment was not disputed at my bank. I was to be able to cancel at anytime with no charge. so I canceled in thirteen days and was unable to use the service. there should be no further charges made. their terms state a security deposit is necessary if I dispute charges at my bank and I did not. I only wanted to cancel the service and their employee gave me instructions to go on their website, and send them a message with the cancelation number. then ask for a deposit. I did just that so their own employee should not have told me to ask in the first place. if doing so caused them to issue a security deposit for only asking. then their employee lead me astray and should not have done so when I called at ###-###-#### and received the cancelation number of 1[redacted]5.]
Regards,
Business
Response:
You did dispute it now, bank will charge processing fee, $75.00 deposit will be use to pay bank and account expenses.We could refund the deposit before the dispute but not any more.Director.
Review: this company ripped me off 19.95 and I never used there service and then I called to cancel they put a 50.00 debit on my debit card and said it was a security deposit I called them and emailed them a few time's and was told that was so if I sent it to my bank to stop payment that would take care of there fee's and I have not resolved it and this was on the may 22 2013 and they said they would do a full refund and never have.Desired Settlement: aw I want is my money back and not get ripped off by these people.
Business
Response:
Customer signed up to for long distance minutes with us to save in inmate calls, customer do not want to pay the calls to the facility therefore facility denied the calls to this customer and customer cannot use the long distance minutes we offer to her, customer send us email saying we have to give full refund because she do not want to pay for the calls to the facility and we are responsible to pay for those inmate calls to the facility, we told customer it was not our fault since we never offer to customer the inmate calls, customer said she will dispute the charge with bank in order to obtain the full refund, we had to proceed according terms of service and charge a security deposit of $50.00 according terms of service and put the refund in hold.Customer is responsible to know the rules of the facility where he/she wants to receive the calls from, there are some restrictions or rules to call outside of the facility. Prison Lines is not responsible to know the rules of the facilities. Prison Lines provides the service outside of the facility as a long distance provider. VII.-BILLING DISPUTES AND CHARGEBACKSIf for any reason customer dispute with bank the payment(s) made by credit or debit card the customer account will be closed automatically, customer is responsible to pay all the fees incurred in chargebacks including the bank fees. If you feel you have to dispute a charge on credit or debit card we suggest you to call Prison Lines and try to solve the problem before open a claim with bank. All fees of chargebacks will be paid by customer to Prison Lines, Chargebaks fees are $50.00 per dispute plus the ammount that was charged back, and will be liable of any attorney fees, or other charges thay may be impossed under law, If customer not paid for incurred fees customer will report any outstanding balance to the three major credit bureaus (Equifax, Experian, Trans Union) as a delinquent collection account, and/or office were inmate are, this could end in a inmate calls privilege suspension. Customers who prematurely issue chargeback will be liable for chargeback fees.Prison Lines may require a security deposit when detect a customer who is planning to commit a monetary fraud , security deposit will be paid by customer to Prison Lines for the ammount of $50.00 or more depending on the account situation. Security deposit will be placed on hold for 3 months or up to 6 months. Security deposit can be refunded if customer did not commit any fraud to Prison Lines.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
they are no were on there page were it says you will be charged a 50.00 deposit and when they send it though it says it is for mins.
Review: THIS company advertise that they are a prison line in fact they are not we supposed to be able to call JAILS they take your money and then if they get your money they tell you that it's something different. They do not want to issue refunds. This is false advertising. I and many people feel this is a spamDesired Settlement: I would like to see this company close. They are taking people money and they is not right. Please investigate they company. Go on they Web site as a potential customer.
Thank you
Business
Response:
Prisonlines is the name of the company, we are a long distance provider to help customers save in their long distance inmate calls.
We try to issue refund according terms of service, but you said you want full refund, we cannot help you commit fraud to us, our service is not free.
Review: On Nov,23,2013 at 4:40am I received a email from Get connected A charge of $19.99 from Get Connected Telephone Service Customer Receipt/Purchase Conformation ( Copy Of Email is below** ) . On Nov,23,2013 I called at 11:50 am Get Connected Customer Service and spoke with Service Rep. Name [redacted], I asked [redacted] why did they charge my Debit Card $19.99 without my Authorization and store my card information with out my permission, [redacted] ask me in the form of a Question ( Didn't anyone tell you when you signed up that we keep your billing information on file? ) I told him no all I did was pay for the Package that I purchased which was the $ 19.99 plan for 333 minuets and got the number they provided me. I told [redacted] that the number would not work and that I would just Buy the inmate a calling card and that I wanted my $19.99 refunded because they did not have authorization to pull money from my account and that I wanted to cancel my account. [redacted] told me to Reply to the Email that I received and give them this cancelation conformation number [redacted] and to tell them I wanted a refund and why here is a copy of the email I sent them (
my Na me is [redacted] and I spoke with [redacted] Just a min. ago from get connected and I wanted to know why your company charged my credit card without my permission. He told me that someone should have told me that your company keeps that credit card number for rebilling each month, I was not told that I only wanted to pay for one month and your company charged my credit card again. I canceled the account and received a conformation number of [redacted]. I want a refund of my $19.99 ASAP I do not and did not give your Company or ANY Company my credit Card number for the purpose of ANY reoccurring billing. Thank you
Regards,
[redacted] ). The Billing email they sent me from above ( **
Please email us if have any question: [email protected]
Thank you for your order!
Order Information
Merchant: Get Connected Telephone Services
Description: [redacted]-19.99
Customer ID: 26081 RENEW GC-19.99
--------------------------------------------------------------------------------...⇄ />
Billing Information
[redacted] 4
US [redacted]@yahoo.com Shipping Information
--------------------------------------------------------------------------------...⇄ />
Total: US $19.99
Visa
Date/Time: 23-Nov-2013 2:40:47 PST
Transaction ID: [redacted]
That same Day I looked into my bank account that is linked with debit card and Saw that My account had been charged by Get Connected three Times 11:41am,11:44am and at 11:56am Three charges of $75.00 each that equals $225.00. I never used the service because the number would not work. It was no reason what so ever they should have taken any money from my account. This Company should not be in business at all.Desired Settlement: I want them to refund my $225.00 plus my $19.99
Business
Response:
Customer already use the account and received calls, and now is trying to commit fraud to us by non paying. Call details:
INVOICE
Bill To:
No. [redacted]
Today's Date: Nov 26, 2013
Invoice Period: Jan 1, 2013 to Dec 31, 2013
Current Balance: 40.35 USD
Call Time
Destination
Called Number
Caller ID
Duration
Cost
1
Oct 4, 2013 11:01:18
USA [1]
1:00
0.0600
2
Oct 4, 2013 10:48:00
USA [1]
1:00
0.0600
3
Oct 2, 2013 08:37:23
USA [1]
1:00
0.0600
4
Sep 27, 2013 11:06:09
USA [1]
1:00
0.0600
5
Sep 24, 2013 12:44:49
USA [1]
1:00
0.0600
6
Sep 11, 2013 17:52:16
USA [1]
1:00
0.0600
7
Sep 11, 2013 17:28:08
USA [1]
2:00
0.1200
8
Sep 11, 2013 16:16:49
USA [1]
1:00
0.0600
9
Sep 11, 2013 15:38:04
USA [1]
2:00
0.1200
10
Sep 11, 2013 15:07:26
USA [1]
2:00
0.1200
11
Sep 11, 2013 14:55:50
USA [1]
2:00
0.1200
12
Sep 10, 2013 12:34:28
USA [1]
1:00
0.0600
13
Sep 10, 2013 11:54:25
USA [1]
1:00
0.0600
14
Sep 10, 2013 11:53:31
USA [1]
1:00
0.0600
15
Sep 10, 2013 11:40:18
USA [1]
1:00
0.0600
16
Sep 10, 2013 11:08:07
USA [1]
2:00
0.1200
17
Sep 10, 2013 10:19:16
USA [1]
2:00
0.1200
18
Sep 10, 2013 09:35:55
USA [1]
Restricted
1:00
0.0600
19
Sep 9, 2013 18:09:11
USA [1]
1:00
0.0600
20
Sep 9, 2013 18:08:17
USA [1]
1:00
0.0600
21
Sep 9, 2013 17:17:26
USA [1]
1:00
0.0600
22
Sep 8, 2013 11:50:23
USA [1]
1:00
0.0600
23
Sep 8, 2013 11:29:22
USA [1]
1:00
0.0600
24
Sep 8, 2013 11:28:25
USA [1]
1:00
0.0600
25
Sep 8, 2013 11:27:24
USA [1]
1:00
0.0600
26
Sep 8, 2013 11:24:24
USA [1]
1:00
0.0600
27
Sep 8, 2013 10:43:40
USA [1]
2:00
0.1200
28
Sep 8, 2013 10:28:14
USA [1]
1:00
0.0600
29
Sep 7, 2013 18:21:26
USA [1]
1:00
0.0600
30
Sep 7, 2013 18:04:59
USA [1]
1:00
0.0600
31
Sep 7, 2013 17:58:47
USA [1]
1:00
0.0600
32
Sep 7, 2013 17:56:15
USA [1]
1:00
0.0600
33
Sep 7, 2013 17:54:45
USA [1]
1:00
0.0600
34
Sep 7, 2013 17:52:39
USA [1]
1:00
0.0600
35
Sep 7, 2013 17:51:35
USA [1]
1:00
0.0600
36
Sep 7, 2013 17:46:30
USA [1]
1:00
0.0600
37
Sep 7, 2013 17:39:21
USA [1]
1:00
0.0600
38
Sep 7, 2013 17:38:15
USA [1]
1:00
0.0600
39
Sep 7, 2013 17:37:24
USA [1]
1:00
0.0600
40
Sep 7, 2013 17:27:34
USA [1]
1:00
0.0600
41
Sep 7, 2013 17:25:28
USA [1]
1:00
0.0600
42
Sep 7, 2013 17:11:42
USA [1]
1:00
0.0600
43
Sep 7, 2013 17:10:40
USA [1]
1:00
0.0600
44
Sep 7, 2013 17:09:44
USA [1]
1:00
0.0600
45
Sep 7, 2013 17:07:00
USA [1]
1:00
0.0600
46
Sep 7, 2013 17:06:06
USA [1]
1:00
0.0600
47
Sep 7, 2013 17:05:07
USA [1]
1:00
0.0600
48
Sep 7, 2013 17:04:09
USA [1]
1:00
0.0600
49
Sep 7, 2013 16:43:46
USA [1]
2:00
0.1200
50
Sep 7, 2013 15:24:31
USA [1]
2:00
0.1200
51
Sep 7, 2013 10:51:51
USA [1]
1:00
0.0600
52
Sep 6, 2013 11:39:40
USA [1]
1:00
0.0600
53
Sep 6, 2013 11:38:30
USA [1]
1:00
0.0600
54
Sep 6, 2013 11:37:14
USA [1]
1:00
0.0600
55
Sep 6, 2013 11:35:29
USA [1]
1:00
0.0600
56
Sep 6, 2013 10:57:41
USA [1]
8:00
0.4800
57
Sep 6, 2013 10:31:28
USA [1]
2:00
0.1200
58
Sep 6, 2013 10:16:17
USA [1]
2:00
0.1200
59
Sep 5, 2013 18:13:05
USA [1]
1:00
0.0600
60
Sep 5, 2013 17:46:20
USA [1]
1:00
0.0600
61
Sep 5, 2013 15:21:39
USA [1]
1:00
0.0600
62
Sep 5, 2013 10:16:17
USA [1]
1:00
0.0600
63
Sep 4, 2013 11:52:41
USA [1]
1:00
0.0600
64
Sep 4, 2013 11:40:58
USA [1]
1:00
0.0600
65
Sep 4, 2013 11:17:26
USA [1]
1:00
0.0600
66
Sep 4, 2013 11:16:28
USA [1]
1:00
0.0600
67
Sep 4, 2013 11:15:33
USA [1]
1:00
0.0600
68
Sep 4, 2013 11:14:43
USA [1]
1:00
0.0600
69
Sep 4, 2013 11:13:58
USA [1]
1:00
0.0600
70
Sep 4, 2013 10:55:00
USA [1]
1:00
0.0600
71
Sep 4, 2013 10:47:33
USA [1]
1:00
0.0600
72
Sep 4, 2013 10:46:49
USA [1]
1:00
0.0600
73
Sep 4, 2013 10:23:04
USA [1]
1:00
0.0600
74
Sep 4, 2013 10:20:41
USA [1]
1:00
0.0600
75
Sep 3, 2013 18:01:16
USA [1]
1:00
0.0600
76
Sep 3, 2013 17:20:08
USA [1]
1:00
0.0600
77
Sep 3, 2013 17:11:41
USA [1]
1:00
0.0600
78
Sep 3, 2013 16:28:51
USA [1]
1:00
0.0600
79
Sep 3, 2013 16:25:36
USA [1]
1:00
0.0600
80
Sep 3, 2013 16:24:55
USA [1]
1:00
0.0600
81
Sep 3, 2013 16:24:08
USA [1]
1:00
0.0600
82
Sep 3, 2013 16:23:17
USA [1]
1:00
0.0600
83
Sep 3, 2013 16:22:16
USA [1]
1:00
0.0600
84
Sep 3, 2013 16:21:03
USA [1]
1:00
0.0600
85
Sep 3, 2013 16:20:24
USA [1]
1:00
0.0600
86
Sep 3, 2013 15:52:11
USA [1]
1:00
0.0600
87
Sep 3, 2013 15:51:10
USA [1]
1:00
0.0600
88
Sep 3, 2013 15:03:56
USA [1]
1:00
0.0600
89
Sep 2, 2013 11:56:08
USA [1]
1:00
0.0600
90
Sep 2, 2013 11:48:52
USA [1]
1:00
0.0600
91
Sep 2, 2013 11:27:33
USA [1]
1:00
0.0600
92
Sep 2, 2013 11:26:33
USA [1]
1:00
0.0600
93
Sep 2, 2013 11:04:09
USA [1]
1:00
0.0600
94
Sep 2, 2013 11:03:22
USA [1]
1:00
0.0600
95
Sep 2, 2013 11:02:38
USA [1]
1:00
0.0600
96
Sep 2, 2013 10:57:25
USA [1]
1:00
0.0600
97
Sep 2, 2013 10:35:34
USA [1]
1:00
0.0600
98
Sep 2, 2013 10:15:52
USA [1]
1:00
0.0600
99
Sep 1, 2013 17:59:23
USA [1]
1:00
0.0600
100
Sep 1, 2013 17:49:01
USA [1]
1:00
0.0600
101
Sep 1, 2013 17:17:01
USA [1]
1:00
0.0600
102
Sep 1, 2013 16:32:58
USA [1]
1:00
0.0600
103
Sep 1, 2013 16:32:06
USA [1]
1:00
0.0600
104
Sep 1, 2013 16:31:22
USA [1]
1:00
0.0600
105
Sep 1, 2013 16:30:40
USA [1]
1:00
0.0600
106
Sep 1, 2013 16:29:57
USA [1]
1:00
0.0600
107
Sep 1, 2013 16:29:07
USA [1]
1:00
0.0600
108
Sep 1, 2013 16:07:30
USA [1]
1:00
0.0600
109
Sep 1, 2013 16:06:40
USA [1]
1:00
0.0600
110
Sep 1, 2013 16:05:54
USA [1]
1:00
0.0600
111
Sep 1, 2013 16:05:08
USA [1]
1:00
0.0600
112
Sep 1, 2013 16:04:19
USA [1]
1:00
0.0600
113
Sep 1, 2013 15:57:21
USA [1]
1:00
0.0600
114
Sep 1, 2013 15:56:40
USA [1]
1:00
0.0600
115
Sep 1, 2013 15:55:54
USA [1]
1:00
0.0600
116
Sep 1, 2013 15:55:02
USA [1]
1:00
0.0600
117
Sep 1, 2013 15:54:12
USA [1]
1:00
0.0600
118
Sep 1, 2013 15:53:20
USA [1]
1:00
0.0600
119
Sep 1, 2013 15:52:26
USA [1]
1:00
0.0600
120
Sep 1, 2013 15:32:27
USA [1]
1:00
0.0600
121
Sep 1, 2013 15:01:51
USA [1]
1:00
0.0600
122
Aug 31, 2013 11:31:11
USA [1]
4:00
0.2400
123
Aug 31, 2013 11:27:37
USA [1]
1:00
0.0600
124
Aug 31, 2013 11:22:40
USA [1]
1:00
0.0600
125
Aug 31, 2013 11:10:22
USA [1]
1:00
0.0600
126
Aug 31, 2013 11:06:53
USA [1]
1:00
0.0600
127
Aug 31, 2013 11:03:19
USA [1]
1:00
0.0600
128
Aug 31, 2013 11:01:15
USA [1]
1:00
0.0600
129
Aug 31, 2013 10:21:47
USA [1]
1:00
0.0600
130
Aug 31, 2013 10:10:54
USA [1]
1:00
0.0600
131
Aug 30, 2013 17:29:27
USA [1]
1:00
0.0600
132
Aug 30, 2013 16:06:41
USA [1]
9:00
0.5400
133
Aug 30, 2013 15:26:10
USA [1]
10:00
0.6000
134
Aug 29, 2013 11:41:59
USA [1]
1:00
0.0600
135
Aug 29, 2013 11:28:28
USA [1]
1:00
0.0600
136
Aug 29, 2013 11:20:42
USA [1]
1:00
0.0600
137
Aug 29, 2013 11:19:51
USA [1]
1:00
0.0600
138
Aug 29, 2013 11:18:44
USA [1]
1:00
0.0600
139
Aug 29, 2013 11:17:58
USA [1]
1:00
0.0600
140
Aug 29, 2013 10:24:24
USA [1]
1:00
0.0600
141
Aug 28, 2013 15:30:57
USA [1]
1:00
0.0600
142
Aug 27, 2013 10:34:22
USA [1]
1:00
0.0600
143
Aug 27, 2013 10:29:48
USA [1]
1:00
0.0600
144
Aug 26, 2013 17:27:38
USA [1]
1:00
0.0600
145
Aug 26, 2013 16:07:20
USA [1]
1:00
0.0600
146
Aug 26, 2013 16:03:45
USA [1]
1:00
0.0600
147
Aug 26, 2013 15:05:58
USA [1]
1:00
0.0600
148
Aug 26, 2013 14:49:01
USA [1]
1:00
0.0600
149
Aug 26, 2013 13:55:13
USA [1]
1:00
0.0600
150
Aug 25, 2013 11:43:38
USA [1]
1:00
0.0600
151
Aug 25, 2013 11:42:38
USA [1]
1:00
0.0600
152
Aug 25, 2013 11:41:55
USA [1]
1:00
0.0600
153
Aug 25, 2013 11:41:13
USA [1]
1:00
0.0600
154
Aug 25, 2013 11:40:05
USA [1]
1:00
0.0600
155
Aug 25, 2013 11:35:22
USA [1]
1:00
0.0600
156
Aug 25, 2013 11:34:20
USA [1]
1:00
0.0600
157
Aug 25, 2013 10:58:00
USA [1]
1:00
0.0600
158
Aug 25, 2013 10:13:33
USA [1]
1:00
0.0600
159
Aug 24, 2013 18:16:18
USA [1]
1:00
0.0600
160
Aug 24, 2013 18:14:14
USA [1]
1:00
0.0600
161
Aug 24, 2013 18:11:37
USA [1]
1:00
0.0600
162
Aug 24, 2013 18:10:17
USA [1]
1:00
0.0600
163
Aug 24, 2013 17:48:05
USA [1]
1:00
0.0600
164
Aug 24, 2013 17:06:07
USA [1]
1:00
0.0600
165
Aug 24, 2013 17:05:26
USA [1]
1:00
0.0600
166
Aug 24, 2013 15:32:42
USA [1]
1:00
0.0600
167
Aug 24, 2013 14:38:26
USA [1]
1:00
0.0600
168
Aug 24, 2013 14:36:54
USA [1]
1:00
0.0600
169
Aug 23, 2013 16:09:00
USA [1]
1:00
0.0600
170
Aug 23, 2013 15:26:12
USA [1]
1:00
0.0600
171
Aug 23, 2013 11:32:32
USA [1]
1:00
0.0600
172
Aug 23, 2013 11:31:41
USA [1]
1:00
0.0600
173
Aug 23, 2013 10:35:08
USA [1]
1:00
0.0600
174
Aug 23, 2013 10:01:36
USA [1]
1:00
0.0600
175
Aug 22, 2013 17:44:22
USA [1]
1:00
0.0600
176
Aug 22, 2013 17:19:23
USA [1]
1:00
0.0600
177
Aug 22, 2013 16:35:15
USA [1]
1:00
0.0600
178
Aug 22, 2013 16:31:56
USA [1]
1:00
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179
Aug 22, 2013 15:51:12
USA [1]
1:00
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180
Aug 22, 2013 15:42:46
USA [1]
1:00
0.0600
181
Aug 21, 2013 11:58:43
USA [1]
1:00
0.0600
182
Aug 21, 2013 11:50:16
USA [1]
1:00
0.0600
183
Aug 21, 2013 11:38:37
USA [1]
1:00
0.0600
184
Aug 21, 2013 11:33:01
USA [1]
1:00
0.0600
185
Aug 21, 2013 11:05:02
USA [1]
1:00
0.0600
186
Aug 21, 2013 10:41:55
USA [1]
1:00
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187
Aug 21, 2013 10:32:30
USA [1]
1:00
0.0600
188
Aug 21, 2013 10:31:33
USA [1]
1:00
0.0600
189
Aug 21, 2013 10:30:31
USA [1]
1:00
0.0600
190
Aug 21, 2013 10:04:01
USA [1]
1:00
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191
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USA [1]
1:00
0.0600
192
Aug 20, 2013 18:00:45
USA [1]
1:00
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193
Aug 20, 2013 17:39:22
USA [1]
1:00
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194
Aug 20, 2013 17:15:22
USA [1]
1:00
0.0600
195
Aug 20, 2013 17:10:09
USA [1]
1:00
0.0600
196
Aug 20, 2013 16:37:21
USA [1]
1:00
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197
Aug 20, 2013 16:10:35
USA [1]
1:00
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198
Aug 20, 2013 16:07:51
USA [1]
1:00
0.0600
199
Aug 20, 2013 16:01:23
USA [1]
Anonymous
1:00
0.0600
200
Aug 20, 2013 15:38:15
USA [1]
1:00
0.0600
201
Aug 20, 2013 15:11:57
USA [1]
1:00
0.0600
202
Aug 20, 2013 15:10:56
USA [1]
1:00
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203
Aug 20, 2013 15:04:42
USA [1]
1:00
0.0600
204
Aug 19, 2013 11:58:23
USA [1]
1:00
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205
Aug 19, 2013 11:46:00
USA [1]
1:00
0.0600
206
Aug 19, 2013 11:41:48
USA [1]
1:00
0.0600
207
Aug 19, 2013 11:27:22
USA [1]
1:00
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1:00
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USA [1]
1:00
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USA [1]
1:00
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Aug 19, 2013 10:58:53
USA [1]
1:00
0.0600
213
Aug 19, 2013 10:18:19
USA [1]
1:00
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214
Aug 19, 2013 10:16:37
USA [1]
1:00
0.0600
215
Aug 18, 2013 18:27:01
USA [1]
1:00
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216
Aug 18, 2013 18:17:59
USA [1]
1:00
0.0600
217
Aug 18, 2013 18:16:28
USA [1]
1:00
0.0600
218
Aug 18, 2013 18:14:15
USA [1]
1:00
0.0600
219
Aug 18, 2013 18:10:34
USA [1]
1:00
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220
Aug 18, 2013 18:05:33
USA [1]
1:00
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USA [1]
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Aug 18, 2013 17:46:29
USA [1]
1:00
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Aug 18, 2013 17:14:47
USA [1]
1:00
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224
Aug 18, 2013 16:13:44
USA [1]
1:00
0.0600
225
Aug 18, 2013 16:12:49
USA [1]
1:00
0.0600
226
Aug 18, 2013 15:23:50
USA [1]
6:00
0.3600
227
Aug 18, 2013 14:56:26
USA [1]
9:00
0.5400
228
Aug 18, 2013 14:44:24
USA [1]
1:00
0.0600
229
Aug 17, 2013 15:30:25
USA [1]
1:00
0.0600
230
Aug 17, 2013 11:59:01
USA [1]
1:00
0.0600
231
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USA [1]
1:00
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232
Aug 17, 2013 11:47:55
USA [1]
1:00
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USA [1]
1:00
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Aug 17, 2013 11:28:24
USA [1]
1:00
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235
Aug 17, 2013 11:27:22
USA [1]
1:00
0.0600
236
Aug 17, 2013 11:25:35
USA [1]
1:00
0.0600
237
Aug 17, 2013 11:04:47
USA [1]
16:00
0.9600
238
Aug 17, 2013 10:53:41
USA [1]
1:00
0.0600
239
Aug 17, 2013 10:44:03
USA [1]
1:00
0.0600
240
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USA [1]
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USA [1]
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242
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USA [1]
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243
Aug 17, 2013 10:18:36
USA [1]
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USA [1]
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Aug 17, 2013 07:13:22
USA [1]
1:00
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246
Aug 17, 2013 01:43:17
USA [1]
4:00
0.2400
247
Aug 17, 2013 01:42:30
USA [1]
1:00
0.0600
248
Aug 16, 2013 18:26:18
USA [1]
1:00
0.0600
249
Aug 16, 2013 18:25:28
USA [1]
1:00
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250
Aug 16, 2013 17:56:13
USA [1]
1:00
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251
Aug 16, 2013 17:53:20
USA [1]
1:00
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252
Aug 16, 2013 17:27:42
USA [1]
1:00
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253
Aug 16, 2013 17:26:39
USA [1]
1:00
0.0600
254
Aug 16, 2013 17:24:27
USA [1]
1:00
0.0600
255
Aug 16, 2013 17:15:16
USA [1]
1:00
0.0600
256
Aug 16, 2013 16:47:49
USA [1]
1:00
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257
Aug 16, 2013 16:02:26
USA [1]
1:00
0.0600
258
Aug 15, 2013 11:25:44
USA [1]
Anonymous
1:00
0.0600
258 Calls
327:00 mins
19.6200
Add Balance Date
Payment Type
Add Amount
1
Aug 14, 2013 23:43:50
CASH
19.99
2
Sep 14, 2013 15:20:39
CASH
19.99
3
Oct 23, 2013 15:06:43
VISA
26.98
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ok first let’s start with even if this was correct which it is not how would
$40.35 justify them Taking $225.00 out of my debit card account.2.If this is supposed
to be a prison phone call Company why are you recording numbers of people who
call my phone number the one my carrier gave me ###-###-#### because if a
person was to call you from prison, they would have to call you at the number
you assign a person the why according to your list of calls the number the
people called is my actual phone number ###-###-#### not the number you
assigned. Also how can I give the number you assigned me to a company
that calls me trying to sell or help a person go to college this number is
in your list that you provided to the Revdex.com below and that number is ###-###-####,###-###-####
this number is a rewards hotline, ###-###-#### is a telemarketer and
###-###-####is also a telemarketer. So my point is these people called my
number (###-###-####) not the number you gave me and besides I would have had
to call these numbers and gave them the number you gave me in order for you to
charge me which I did not call a telemarketer and no one else would either. I
would like for the Revdex.com to call these numbers. What you are doing
is connecting the number you gave me to my Number and are trying
to charge me for call coming to my phone number(###-###-####. I will be filing
a complaint with the FCC because this is against the law. The purpose for
the number you gave me was to have the inmate call me at the number you gave
me so we could save money but it did not work so I canceled the account
and as soon as I did you came up with these fraudulent charges so you’re the
fraud. and as I stated in the first paragraph even if the charges of $40.35
were correct which they are not, there was no reason to steal $225.00 from
my account. So for anyone who may read this DO NOT USE GET CONNECTED TELEPHONE
THEY ARE CROOKS. My question to Get Connected telephone is what phone
number did these call go to? because if you say the number you gave me, then it
would be impossible for me to call a telemarketer or a rewards hotline, or to a
company that sells or try to help people go to college. If you say they called
my number then that means your charging me for calls made to my personal
number that my carrier gave me. So either way it will show everyone what a
fraud Get Connected Telephone is. also was all the calls from a
Correctional facility. See the list below of calls that
Get Connected Telephone sent to the Revdex.com. A person would have had to be on
the phone consistently every day several times a day according to your list and
I work from 3:30-12:00 Midnight and cell phones are not allowed at my place of
work, Just another way to show that they are Frauds and at
08:37:23 3rd call on list I'm not even up at that time of the morning. So
to the Revdex.com and everyone that reads this, as you can see this Company Get
Connected Telephone is and are Frauds.
Regards,
Review: I recently placed an order with prison lines.com but realized I needed to cancel the order. I placed the order several days ago and it promised to give me a number for my loved one that is an inmate. Never received the number and no one answers the line. No address was listed or email. I paid 105.93 for the 6 month plan unlimited minutes. I tried many times to call prison lines customer service number but never an answer. I also emailed and one email came back that it couldn't be sent and was able to get through with another email. I should have known when I kept calling and the one email wasn't going through that it was a scam. I am a veteran with 4 kids how could someone be so cruel?Desired Settlement: This is a fraud business and just want my money back. I would also participate in a lawsuit against them for lost time, suffering and stress.
Business
Response:
We have sent you welcome email with your information twice, you never contacted us to report an issue with the service or to cancel and request refund, now you are trying to commit fraud to us by non paying a requested and provided service.