Get ER Clean

Hi [redacted] ,We're sorry you were charged unexpectedly I just took a look at your account, and it shows that it was closed on January ***.It's possible that you tried to close your account earlier and there was a technical glitch As a courtesy, we've refunded all charges on your account ($in total) Please let me know if there's anything else I can do.Thanks,Colin S [redacted] Communications Manager, Playster

Hi [redacted] ***,I am sorry that you were charged unexpectedly for your Playster membership.The customer support agent you spoke to was only able to process refunds dating back six months due to limits with our card processor, however we will make contact to ask that the full amount is refunded manually You should receive this refund in your account within business days, but please let us know if you don't see it.It sounds like the cancellation of your membership did not process, because you would have received an automated email to confirm this Rest assured, we will return the money and we sincerely apologize for the inconvenience that was caused to you.Please let me know if you have any questions or concerns.Kind regards,Colin S [redacted] Communications Manager, Playster

Hi [redacted] ,I'm sorry to hear you saw some charges on your statement that you weren't expecting to see.Our customer support agents can only able to refund as far back as six months due to limits set by our card processors, but we will return the rest of the money to you however we can and will follow up with you on Monday.Please accept our apologies for the delay in returning these funds I can assure you that we'll resolve this for you one way or another.Kind regards,Colin S [redacted] Communications Manager, Playster

Hi [redacted] ,Sorry to hear you believe there are still outstanding payments to be refunded.Our system is showing a total of $billed, and $refunded Can you please check your statements to make absolutely sure that there's a discrepancy?If you're sure we still owe you something, we'll need to see examples on your statements On our end, it has all been refunded.Kind regards,Colin S [redacted] Communications Manager, Playster

Hi ***, I'm really sorry you couldn't find what you were looking for, and that you felt misled as a result.We're keen to find out which advertisement you saw, so that we can resolve this with you in any way we canIt's possible that a third-party site is misrepresenting our collection in its ads for PlaysterIt's also possible that the book you were looking for just isn't available in your location due to licensing conditionsEither way, it's important to us that our members can find the books they wantCan you please contact us with the URL of the ad you clicked on? We'll investigate it as a matter of priority, and if we can determine that there's incorrect information in the ad then we'll ask the respective site owner to remove itWe'd also like to offer you another free month of Playster as an apology for making you feel this way.I look forward to hearing from you,Colin S [redacted] Communications Manager, Playster

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.By the time Colin spoke with me, I had already been told by two different customer service reps that my issue could not be fixed and that they were sorry for the inconvenience but there was nothing they could doColin was the first person who mentioned being able to fix the problem and I was only contacted by him after sending many messages and letting them know I had contacted the Revdex.comHad someone simply told me at the beginning that they would work on fixing the problem, I would have been happy with that solution but I feel that the service I received from the first two reps was lacking as they offered to do nothing to help meI very much appreciate Colin reaching out and helping me cancel my contractHe was polite and helpful and that was the first I experienced of that type of support from PlaysterI have used the shipping label to return the tablet and headphonesI'm sure they will make sure the contract is cancelled as soon as those items are received Sincerely, [redacted] ***

We're still very sorry for ***'s experience of Playster, and we're disappointed that we were not able to reach a resolution[redacted] brought to our attention two important issues: firstly, the misuse of our banner ads on an external site, and secondly, an unsatisfactory response from our customer support team Thanks to his feedback we've been able to make positive changes to the way we monitor how people are advertising on our behalf, and the way customer support representatives communicate in cases such as ***'s, which they are not used to handling.In our efforts to resolve this with [redacted] we took the following action:- Apologized to [redacted] for his experience and the way he was made to feel when he brought these issues to our attention;- Submitted a take-down request with an advertising network that was misusing our creative, and ensured that the page in question was removed;- Offered [redacted] a refund of his membership fee;- Offered [redacted] an extended free membership to Playster.We apologize again to [redacted] for this experience, and can assure him that the offers we've made will always be available to himWe genuinely appreciate his diligence and courtesy in explaining these issues to us, and wish him all the best in the future.Kind regards,Colin S [redacted] Communications Manager, Playster

Revdex.com: As you can see from the screenshot that was taken this morning I sill can not log in to the appSince I can't log in and your only other solution is for me to cancel the service and get a full refund I would like to do thatI don't like this solution, but it seems to be the only one you haveI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi [redacted] ,Thanks for getting in touch, and I am sorry for any misunderstanding here.I can assure you that we do not offer your book to our membersWe'd recommend that you browse our collection at [redacted] to look for your titles, because it contains an exhaustive list of the content that's available on Playster.Occasionally we discover that external sites are misusing our banner ads, and that would appear to be the case hereWe've submitted a takedown notice to an advertising network that we use, asking that they do not use our banner ad in connection with this book, and I'd be happy to follow up with you in the next few days to ensure that we've resolved this to your satisfaction.If you've found any similar links that concern you, please let us know and we'll take immediate action on your behalf.Kind regards,Colin S [redacted] Communications Manager, Playster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello there!By the time this complaint had come through, we'd already resolved it with *** We're disappointed that we were not able to provide her with the solution she'd hoped for, but we also completely understand her position and would be more than happy to end her contract early and
refund her initial charges.We've just sent her a return label so that she can return her Playster Combo Box, and once we receive it back in the warehouse we'll cancel her membership.The issue *** has raised is not affecting all customers, and is something that can be resolvedHowever, she told us that she'd like to cancel her contract anyway, and it's important to us that she's happy with the outcome.We apologize to *** for the unsatisfactory experience that she's had, and I'd encourage her to contact me personally on *** if she has any problems returning her device.Kind regards,Colin S*Communications Manager, Playster

Hello *** ***,We apologize for your unsatisfactory experience with customer support They should have offered to cancel the membership on your behalf and refund you, as this what you asked for.I can confirm that your membership has been cancelled, and I have refunded your membership fee of
$USD.Please let us know if there's anything else we can do.Kind regards,Playster Support

Hi ***,I'm really sorry to read that you weren't satisfied with your Playster Combo Box The devices are all tested before they leave the warehouse so it's disappointing to hear that the one you received was not working as it should.I have cancelled your membership and processed a refund
for the total amount that you paid in membership and shipping fees ($84.80) I hope that you'll see this is as an adequate resolution! The customer support reps that you spoke to were simply upholding policy, but because you are clearly not happy with the service you've been paying for I believe it's right that we refund your money.Please let me know if there's anything else we can do.Thanks,Colin S*Communications Manager, Playster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand that you don't have "control" of the content but you allow this to happen, that honestly is a cop-out. I already cancelled my subscription and refuse to do business with a company that uses deceptive marketing practices as your company does and I am sure will continue to do. I will address this with the Revdex.com and the DOJ to assure that this is fully addressed as well as taking it to social media to assure other students aren't "duped". This is the initial site then it directs you to your site***Then it takes you here***Then to your site. ***
You know about this as the customer service person stated (Chantal/Shantal?) when I spoke to herYou choose to allow this practice and it is deceptive and the business is unethical because of this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,I'm really sorry you couldn't find the book you were looking for, and can fully understand why this would be frustrating for you.It's not acceptable to us either to see sites misusing our banner adsWe've contacted an advertising network that we work with to ask that they ensure this
page is removed, and we'll follow up it in the coming days to make sure it's resolved.Obviously it's difficult to compensate for the time you lost on this, but we'd like to offer you an extra free month of Playster so that you can get something back for what you put inIf this would interest you, I'll arrange it for you right away.Kind regards,Colin S*Communications Manager, Playster

Hi ***, we're sorry for the misunderstanding hereBased on the details you gave to our customer support team, it would appear that your book was mentioned on a third-party site that was advertising PlaysterWe acted immediately by contacting the site owner and asking that they do not advertise our
product in this wayAt the time of writing, the page which referred to your book was no longer activePlayster is a streaming service so we don't actually deliver any PDF copies to membersWe have the licensing rights to all of our content, and we can confirm that your book has never been available on PlaysterIf you feel we've not resolved this to your satisfaction, please let us know and we'll do anything we can to assist you further

Hi ***,I'm very sorry that you felt misled as you were looking for books. Playster does allow you to download books to your device using our Android and iOS mobile appsOnce you've found the title you're looking for inside the app, click the download icon (which looks like an arrow) next
to the title and you'll be able to download itYou still have to use the Playster app in order to read the book, but you don't need to be connected to the internet once it's downloaded.I hope that this kind of download mechanism suits your needs! If you contact our support team, I'd like to arrange to give you a free month of Playster to compensate for the way we made you feel over this issue.And of course, please let them know if there's anything else we can do for you.Kind regards,Colin S*Communications Manager, Playster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ** ***, I'm very sorry that you didn't enjoy your Playster membership or the device we sent I can confirm that we cancelled your membership and refunded all charges on March **, once your returned device had arrived back at our warehousePlease accept our apologies again for
not providing what you'd hoped forAny other feedback you can provide would greatly help us to improve the experience for other membersWe'd also like to offer you a free month of service if you would ever like to try Playster again in the future Kind regards, *** *** Communications Manager, Playster