Get ER Clean

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have no idea what to do in the mean timeAm I going to continue being charged? I'm not really rejecting the response, but it didn't give me much of an optionI have so many questions and just need to know where to go from here.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,We've tried absolutely everything to identify this problem We're seeing logs of successful logins from your device in our database, and even set up a simulator of your device and account with which we were able to log in successfully ourselves here.We greatly apologize if there's a glitch on our end that we've not been able to uncover, but we're at a loss as to what's preventing you from logging in at this point It's certainly the only time we've ever seen this.If you would be happy to continue using the product in your browser or on a different device, we will keep your account open Otherwise, we would of course cancel your membership and refund all charges.Please let me know how you'd like to proceed.Kind regards,Colin S*Communications Manager, Playster

Hi *** ***,We are very sorry for the inconvenience caused to you by some of the websites running ads for Playster.We've managed to get almost all of the links you submitted to us taken down by the respective site owners, and we expect the last two takedown requests to be acted upon within the
next hours.We work with a number of advertising networks, and whenever a breach of policy is brought to our attention we serve a notice to these networks to ask that the applicable publisher either becomes compliant with our policies or stops using our ads In your case, we have identified sites which are clearly in breach of policies and if the networks cannot make these sites compliant then we will stop working with them altogether.We are implementing new policies now which we believe will all but alleviate this issue in the coming weeks, but please stay in touch and let us know of any further examples.Kind regards,Colin S*Communications Manager, Playster

Revdex.com:
As you can see from the screenshot that was taken this morning I sill can not log in to the app. Since I can't log in and your only other solution is for me to cancel the service and get a full refund I would like to do that. I don't like this solution, but it seems to be the only one you have. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], I'm really sorry you couldn't find what you were looking for, and that you felt misled as a result.We're keen to find out which advertisement you saw, so that we can resolve this with you in any way we can. It's possible that a third-party site is misrepresenting our collection in its ads for Playster. It's also possible that the book you were looking for just isn't available in your location due to licensing conditions. Either way, it's important to us that our members can find the books they want. Can you please contact us with the URL of the ad you clicked on? We'll investigate it as a matter of priority, and if we can determine that there's incorrect information in the ad then we'll ask the respective site owner to remove it. We'd also like to offer you another free month of Playster as an apology for making you feel this way.I look forward to hearing from you,Colin S[redacted]Communications Manager, Playster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi [redacted],To set the record straight I was waiting to get the full report from my credit card.To date Playster made 14 payments of 24.95, total of $349.30, not $424.15 as they claim.There were 3 payments of 24.95 credited to my account on 2/* and an additional 11 payments of 24.95 credited to my account on 2/**. I do not want to be greedy. I just want them to acknowledge the true amount that they made (74.85 short from what they claim they paid and 99.80 less than what I thought they owed me). The amount is not as important for me as their antics.As far as I am concerned, I do not wish to continue going after the rest of the money, but do wish to add a note of warning to others.
Sincerely,
[redacted]

Hi [redacted],Sorry you weren't fully satisfied with your Playster Combo Box.  The 14-day return period is stated in our terms and conditions which you have to 'check' a box to agree to at the time of signing up.However, as a courtesy we've sent you a return label by email so that you can post the box...

back to us.  As soon as we receive your return at our warehouse, we'll cancel your subscription.Please let us know if there's anything else we can do.Kind regards,Colin S[redacted]Communications Manager, Playster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I sent the link to the url and it is live not a dead link. Funny how you email me outside of the Revdex.com site and then when you receive my out of office email you respond to the Revdex.com. It is not my responsibility to check the other links it is YOURS. The onus falls upon the company to assure they are following ethical business practices, your company is more concerned about getting new business than you are about the customer and the customer experience. A great example is the run-around I received when I called the company being transferred to people that didn't exist or people taking messages saying nobody works in the office.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.By the time Colin spoke with me, I had already been told by two different customer service reps that my issue could not be  fixed and that they were sorry for the inconvenience but there was nothing they could do. Colin was the first person who mentioned being able to fix the problem and I was only contacted by him after sending many messages and letting them know I had contacted the Revdex.com. Had someone simply told me at the beginning that they would work on fixing the problem, I would have been happy with that solution but I feel that the service I received from the first two reps was lacking as they offered to do nothing to help me. I very much appreciate Colin reaching out and helping me cancel my contract. He was polite and helpful and that was the first I experienced of that type of support from Playster. I have used the shipping label to return the tablet and headphones. I'm sure they will make sure the contract is cancelled as soon as those items are received.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Although it is a positive comment that Colin claims that new policies are in place (if indeed they are), it should be known that most of the work involved was done by myself. Some weeks ago, he blocked my original email address and thus further complaints about links could not be sent to Playster.I spent many weeks of my life trawling the internet, contacting obscure hosts and submitting what seemed endless requests to Google to delist infringing websites and to submit many [redacted] requests. The scale of the degradation of my work was very significant indeed and involved Playster advertisers using hijacked domain names belonging to genuine online businesses, simply to proport to offer downloads of my work that do not exist. There is evidence to show that Playster profit very significantly from the behaviour.The business clearly admits the problem and thus it is clearly responsible for the degradation of my work.Some of their affiliates are Russian spammers, one of which was previously an affiliate with another company behaving similarly, and thus they clearly do not do many checks on their advertisers, for anyone and everyone that can make a blog or a website can be an affiliate it would appear. Many other authors have noted the same problem, with some having sent Cease and Desist Letters to no effect.There are screenshots attached showing the nature of the degradation and false advertising.Playster also have not paid an invoice for the admin spent on the matter which is now past due, at least 100 hours over some months. As they have admitted the problem and know that they have caused me a loss of time and energy, then it would clearly be morally and ethically right for them to settle the bill as an informal way of being sorry for the harm caused (namely being a part of a mass advertising campaign to falsely advertise and represent authors works, for profit, and at the expense of authors), upon which I would then be happy to consider the matter informally and privately resolved with the business.[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I'm sorry to hear you saw some charges on your statement that you weren't expecting to see.Our customer support agents can only able to refund as far back as six months due to limits set by our card processors, but we will return the rest of the money to you however we can and will follow...

up with you on Monday.Please accept our apologies for the delay in returning these funds.  I can assure you that we'll resolve this for you one way or another.Kind regards,Colin S[redacted]Communications Manager, Playster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It does appear a third party was involved.
Sincerely,
[redacted]

Hi [redacted],Sorry to hear you believe there are still outstanding payments to be refunded.Our system is showing a total of $424.15 billed, and $424.15 refunded.  Can you please check your statements to make absolutely sure that there's a discrepancy?If you're sure we still owe you something, we'll need to see examples on your statements.  On our end, it has all been refunded.Kind regards,Colin S[redacted]Communications Manager, Playster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
According to Mr. Colin S[redacted], Communications Manager, Playster,  the full amount will be refunded. He said that it may take up to 10 days but to please let him know if I don't see it.To date, only 3 payments have been made by Playster, 24.99 each. There should be 18 payments refunded. (74.85 out of 449.10).
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Thanks for getting in touch, and I am sorry for any misunderstanding here.I can assure you that we do not offer your book to our members. We'd recommend that you browse our collection at [redacted] to look for your titles, because it contains an exhaustive list of the content...

that's available on Playster.Occasionally we discover that external sites are misusing our banner ads, and that would appear to be the case here. We've submitted a takedown notice to an advertising network that we use, asking that they do not use our banner ad in connection with this book, and I'd be happy to follow up with you in the next few days to ensure that we've resolved this to your satisfaction.If you've found any similar links that concern you, please let us know and we'll take immediate action on your behalf.Kind regards,Colin S[redacted]Communications Manager, Playster

We're still very sorry for [redacted]'s experience of Playster, and we're disappointed that we were not able to reach a resolution.[redacted] brought to our attention two important issues: firstly, the misuse of our banner ads on an external site, and secondly, an unsatisfactory response from our customer support team.  Thanks to his feedback we've been able to make positive changes to the way we monitor how people are advertising on our behalf, and the way customer support representatives communicate in cases such as [redacted]'s, which they are not used to handling.In our efforts to resolve this with [redacted] we took the following action:- Apologized to [redacted] for his experience and the way he was made to feel when he brought these issues to our attention;- Submitted a take-down request with an advertising network that was misusing our creative, and ensured that the page in question was removed;- Offered [redacted] a refund of his membership fee;- Offered [redacted] an extended free membership to Playster.We apologize again to [redacted] for this experience, and can assure him that the offers we've made will always be available to him. We genuinely appreciate his diligence and courtesy in explaining these issues to us, and wish him all the best in the future.Kind regards,Colin S[redacted]Communications Manager, Playster

Hi [redacted]rey,I'm really sorry that you were not able to find the books you were looking for, and can totally understand why this would be frustrating for you.We work with a number of advertising networks, and based on the information you provided to me in your email we discovered a site that has been...

misusing our banner ad. If you've found further cases of this, could you please submit those URLs to [redacted] so that we can investigate them?Our collection is available to browse in full at [redacted] so that prospective members can explore what's available before they start their free trial. Although we cannot give you back the time you put in to search for this book, we'd like to offer you an extra free month of Playster to help compensate for your bad experience.If you have any questions at all, you are absolutely welcome to contact me at any time.Kind regards,Colin S[redacted]Communications Manager, Playster

Hi [redacted],I am sorry that you were charged unexpectedly for your Playster membership.The customer support agent you spoke to was only able to process refunds dating back six months due to limits with our card processor, however we will make contact to ask that the full amount is refunded manually....

 You should receive this refund in your account within 10 business days, but please let us know if you don't see it.It sounds like the cancellation of your membership did not process, because you would have received an automated email to confirm this.  Rest assured, we will return the money and we sincerely apologize for the inconvenience that was caused to you.Please let me know if you have any questions or concerns.Kind regards,Colin S[redacted]Communications Manager, Playster