GForceChips.com

A full, detailed response is attached to this messageThanks! To all interested parties: Thanks for coming to the Revdex.com site to help resolve the issue with your refund on the returned itemTo summarize the issues, please read the following: On 08/06/ [redacted] asked for an RMA Number to return order# [redacted] for a full refundOn 08/06/a GForce Customer Service Rep responded back providing RMA II [redacted] for the return of his part to our address for a full refund, including shipping(Please see exhibit Ill) On 09/25/ [redacted] filed a chargebacl< on this transaction gaining a full refund from his credit card company without actually returning the item back, despite us providing the return authorization number on 08/06/(Please see exhibit #2) On 09/29/we filed a response to the chargeback [redacted] filed stating the item was not returned back, so there is no credit due(Please see exhibit 113) On 10/20/we finally received the item back (Months Past the time we provided the return authorization number)We could not issue another credit to [redacted] lor reasonsA) We have received a previous charge back from the issuing bank in regards to this transaction and protocol states that we have to allow the charge back process take its courseB) The credit card we had on file for [redacted] had expired so we could not submit the refund(Please see exhibit 114) On 10/29/we received an odd, threatening email from [redacted] stating we are committing fraudTo be honest, we actually thought we were the victims of fraud with [redacted] filing a chargeback without returning the item back to usWe sent a series of follem ails to [redacted] letting him know the issues leading up to why a credit was not issued in his favorWe further advised him that he was able to call us toll free at [redacted] to provide us with his new, updated credit card information so we could properly issue his refundWe have not received a call at the time of writing this message(Please see exhibit 115) Please see all attached supporting documentation Please be advised that with his simple phone call to our company, a refund will be issued in full, in the amount of $back to his new credit cardTo summarize, now that the item is finally returned, the item is eligible for a refundWe are waiting for your details on how to submit the refund to you Thanks so much for the opportunity to explain our side of this important issue -GForce Customer Support

Thanks for contacting us through the Revdex.com to resolve an issue you have with our company As per the phone conversation with our GForce Representative, you are to email our company in order to receive an RMA for the return of your orderWe have never received an email from you upto date Here is your RMA for a full, 100% refund: [redacted] However, if you wish to return the item, please send it back promptly to the following address: GFChips [redacted] Please use your order # [redacted] as your RMA # We will process your return within days from the date we receive the item back Thanks! GForce Customer Service Please let us know if there are any other questions in regards to the return

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedGForce has contacted me and have agreed to refund my moneyThey said they will credit my account within days of receiving the chip backThe original credit card was compromised and I closed the accountUpon returning the chip I will supply them with a different account number in hopes they will credit itIf I have any further issues with them I will keep up informed.Thanks Regards, [redacted]

Despite being past our 14 day money-back guarantee, we will refund the buyer in 100% full within 14 days or less of receiving the item back. Please return your module # [redacted] to:GForce Chips [redacted] ***Please use order # [redacted] as your RMA # and send it... back to the above address. We will send you a check for $74.95.Please let us know if you have any other questions.-GForce

As per the instructions, standard instructions are included which help over 90% of our customers install the productFor those few that need further instructions, car specific instructions are available by emailing [email protected] we did email *** *** the instructions
times (***) already, however it seems that his Yahoo email address is filtering those emailsAs a courtesy, I have emailed the instructions to you againIf you wish to return your item, simply place it in the mail, and use your barcode number as your RMA # *** number for a full, complete, refund including shipping which would amount to $
As far as the phone call that was alleged, we strongly disagree with this, as we did review the recorded phone calls from 08/19/and clearly the representative let *** know to contact tech by email, and that is the only way to do so and was rather polite
The timeframes of sending the email was:
Tuesday 4:PM
Tuesday 3:PM
Tuesday 3:PM
Tuesday 2:PM
The email address we sent the emails to were ***we have also attached proof with timestamps of when these emails were sent
"we have also attached the instructions that we sent to your email address here and attached the fileHere is the text for the installation:
You have a two wire IAT (intake air temperature) sensor that you need to use. I
attached a wiring diagram and highlighted the two wires that you need to use in
yellow. I also attached an engine diagram to help you locate
it
Thanks,
*** ***
Tech Support Manager
GFORCE
Performance Chips"

If you are not satisfied with our product, you can definitely send it back for a full, 100% refundUse order # *** as your RMA # and send it back to:
GFChips
Harvard SteC-
Irvine, CA
Within weeks from the date we receive the
item back a refund in full will be submitted
Thank you,
-GForce

We offer a 100% money-back guarantee for days, and a lifetime warrantyOur terms are agreed to during checkout, as well as on every single page of our website:
http://www.gfchips.com/terms-conditions.aspx
We have records you agreed to our terms and conditions when placing your
order
However, as a one time courtesy, we will accept your item back for a 100% refund including shippingPlease send it back to our address:
GFChips
Harvard SteC-194
Irvine, CA
Use order # *** as your RMA # when returning it back (Just write it outside the package)We will process the return within weeks from the date we receive the item back
Best regards,
-GForce

I have received an email from the company since filing this complaint, actually emails, still very unprofessional but it had the information I needed for the product I purchasedI am done with ever purchasing anything else in the future with a company that treats their customers with such disrespect like I have been over this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are a large number of complaints from customers who did return their purchases and GForce claimed they did not receive the productThere are too many not to have some validityWhat guarantee do I have I will receive a refund? Your record is not good in this areaWhy should I believe this story when your claims about the product was so exaggerated?
Regards,
*** ***

We do have a day money-back guarantee as clearly found in the agreed terms and conditions:http://www.gfchips.com/terms-conditions.aspxWhen we replaced your chip on 04/06/we tested the chip for proper resistance prior to sending it to you, and it is in 100% operating condition.Regardless and
in light of resolving the issue, we will extend our day money-back guarantee and take care of you on the refundPlease return the item back just like you did the first time, and we will provide a full, 100% refund of $back to your account within days from the date we receive the item back.Warm regards,-GForce

Thanks for contacting us through the Revdex.com to resolve an issue you have with our company.
 
As per the phone conversation with our GForce Representative, you are to email our company in order to receive an RMA for the return of your order. We have never received an email from you upto...

date.
 
Here is your RMA for a full, 100% refund:
 
[redacted] [redacted]
However, if you wish to
return the item, please send it back promptly to the following address:
GFChips
[redacted]
[redacted]
Please use your order # [redacted] as your RMA #.
We will process your return within 14 days from the date we receive the
item back.
Thanks!
GForce Customer Service
 
Please let us know if there are any other questions in regards to the return.

Despite being past our 14 day money-back guarantee, we will refund the buyer in 100% full within 14 days or less of receiving the item back. Please return your module # [redacted] to:GForce Chips [redacted]
[redacted]Please use order # [redacted] as your RMA # and send it...

back to the above address. We will send you a check for $74.95.Please let us know if you have any other questions.-GForce

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. GForce has contacted me and have agreed to refund my money. They said they will credit my account  within 14 days of receiving the chip back. The original credit card was compromised and I closed the account. Upon returning the chip I will supply them with a different account number in hopes they will credit it. If I have any further issues with them I will keep up informed.Thanks 
Regards,
[redacted]

A full, detailed response is attached to this message. Thanks!
To all interested parties:
Thanks for coming to the Revdex.com site to help resolve the issue with your refund on the returned item. To
summarize the issues, please read the following:
On 08/06/2014 [redacted] asked for an RMA Number to return...

order# [redacted] for a full refund. On
08/06/2014 a GForce Customer Service Rep responded back providing RMA II [redacted] for the return of
his part to our address for a full refund, including shipping. (Please see exhibit Ill)
On 09/25/2014 [redacted] filed a chargebacl< on this transaction gaining a full refund from his credit card
company without actually returning the item back, despite us providing the return authorization number
on 08/06/2014. (Please see exhibit #2)
On 09/29/2014 we filed a response to the chargeback [redacted] filed stating the item was not returned back,
so there is no credit due. (Please see exhibit 113)
On 10/20/2014 we finally received the item back (2.5 Months Past the time we provided the return
authorization number). We could not issue another credit to [redacted] lor 2 reasons. A) We have received a
previous charge back from the issuing bank in regards to this transaction and protocol states that we
have to allow the charge back process take its course. B) The credit card we had on file for [redacted] had
expired so we could not submit the refund. (Please see exhibit 114)
On 10/29/2014 we received an odd, threatening email from [redacted] stating we are committing fraud. To
be honest, we actually thought we were the victims of fraud with [redacted] filing a chargeback without
returning the item back to us. We sent a series of follow-up em ails to [redacted] letting him know the issues
leading up to why a credit was not issued in his favor. We further advised him that he was able to call us
toll free at [redacted] to provide us with his new, updated credit card information so we could
properly issue his refund. We have not received a call at the time of writing this message. (Please see
exhibit 115)
Please see all attached supporting documentation.
Please be advised that with his simple phone call to our company, a refund will be issued in full, in the
amount of $74.95 back to his new credit card. To summarize, now that the item is finally returned, the
item is eligible for a refund. We are waiting for your details on how to submit the refund to you.
Thanks so much for the opportunity to explain our side of this important issue.
-GForce Customer Support

Review: I am asking for return information to send back a gforce chip that was not installed in my truck. I have called and spoke to customer service and he keeps telling me to send an e-mail for return instructions. I have at this point sent 6 e-mails to get return information and have not had a reply as of yet. When I call back and talk to the same person he is very rude and talks over me and will not give another e mail address or give proper information to have it returned and keeps hanging up on me EVERY time I call back. There policy is to reply back to me within 15 min. of sending an e mail. And this is clearly not happening.Desired Settlement: I want this company to know it is not good practice to treat people as dogs and talk condescending to them!!!!

I want the information so I may return the product I have not even used!!!!

Business

Response:

Thanks for contacting us through the Revdex.com to resolve an issue you have with our company.

Review: I paid for over night service but never got it and the customer service guy talks to people like he knows them!After getting treated like they did me I'll let everyone know not to go do business with this company.Desired Settlement: The price I paid for over night service and to be repaid for the part I bought!

Business

Response:

[redacted],

We want to apologize for any inconveniences our shipping error has caused. Although not an excuse, the issue began because at the time you placed the order, you did not provide us with a shipping address. It was left blank. When we finally retrieved the shipping address, the representative manually processed your shipment, and shipped it standard mail instead of express. For now, we have refunded you the difference between express ($34.95) and standard ($5.95) which is $29:

[redacted] $29.00 Refund Approved Refund 4/18/2014 8:01 AM 1 This transaction has been approved.

Refunds can take upto 3-4 business days to show up in your account.

If you choose to return the item when you receive it, we understand, and will issue a 100% refund at that time.

We are VERY sorry for the inconveniences.

Review: Hi I bought one of these chips and as I was buying it I received the most helpful information and the service was very nice. But as I decide that I did not want the chip any more I called the same number and talked to the same guy, this time he was not as nice for some reason. I asked him how do I get a rma number to return the package. He told me that it was on the web site and as I was asking him where to look for the email for the site. He stated that if I took the time THAT IT TOOK ME TO CALL HIM BACK after he hung up on me I could have already had my problem taken care of. When asked to speak to a manger he said that this was sales and there was no manager, how convenient.Desired Settlement: I would like my hard earned money back

Business

Response:

This item was shipped, and expected to arrive today, January 24th, 2014. A refund can occur if the item is RETURNED. When you receive the item, simply send it back to our address:

GFChips

Within 14 days from the date we receive the item back, a full refund of $74.95 will take place.

Review: I tried to use this companies email. It doesn't work. I c**led two differant Computer technicians for the email sevice I use to verify that my email is working correctly, and they did a search for the GFORCE CHIPS enmail address and they could not find it any where and told me it was a "None existing" email address, and verified that my email was working find. I sent emails to others and they replied via email that they had recieved my email.I was trying to email this company as per the instructions on the instruction sheet I had recieved with the Chip. I needed to get the engine wiring diagram for my truck engine. I tried sever** times to email them, it would not send to their email address. I went to the companys web site, found their phone number and I c**led them. A m**e answered the phone, I tried asking him if I had the right email address, he was very rude, I could was not able to explain what I needed as he constintly kept raising his voice and acused me of being in the wrong.I tryed to explain that their email wasn't working, he Stated" it works find I just sent out over a thousnd emails", he than wanted to know where I entered it at. I was pretty flustered at this point and mistakinly told him, on my browser, he hollared at me "stupid, you need to put in on you email site, I tried to tell him I meant the email site but he didn't listen he just hollored,"you need to learn how to use the computer." He hung up on me. I c**led back and the same mail answered, I asked him not to hang up on me and would he give me the correct email address, he hollared at me again, about learning to use computer, and then hung up. I waited a few minutes cooled down so I would not get rude when I c**led again to try to get help. When I made my third c**l to the company, the same m**e answered. I told him I needed to speak to a supervisor,he hollered" I am the [redacted] supervisor you need to learn how to use the computer". He said some other very rude remarks and hung up again.Desired Settlement: I need the return authorization information so I can return this product and I want a full refund of **l my money, shipping fees, and no restocking fee. I have no trust in this company and I don't want to take a chance of putting it on my vehicle and causing damage. I fin**ly found other complaint's about this company and I just want this settled quickly.

Business

Response:

**,

We appreciate you reaching out to us through the Revdex.com to resolve the issue you are having.

After a quick review of the recorded conversation between you and our representative, it seems the representative properly let you know how to obtain an RMA #. We didn't see any evidence of the di**ogue mentioned.

Please send your item back, and use your order number [redacted] as your RMA #. Within 14 days from the date we receive it back, a full refund of $74.95 will be submitted. We will waive any and **l restocking fees associated with this order, and addition**ly, refund your shipping costs for your troubles.

GFChips

Irvine, CA 92614

Thank you for working with us to resolve your issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company is fraudulant. I paid for a device from them about 23 days ago. I got an email that said the unit was shipped with a tracking number. After 4 days there had been no movement. I emailed to find out what was wrong. I recieved an apology for the delay and told it would ship on monday June 16. After a few emails back and forth asking for honesty that if the device worked as the website stated, please send me the unit, if not please refund my money right away. It was their call. On Monday, I recieved an email stating I was getting a refund and my order had been canceled.

Customer service answered the phone and answered emails, but they were rude, defensive and demeaning for asking a simple question.Desired Settlement: This company should be investigated. No company would just refund without sending the product. Any company worth anything would assure a skeptical customer that there are no issues and they will do as stated on their website. I would like to see this business gone and any variations of the unit taken out. Really, I can understand that if one fools a computer and engine into believing onething when something else is happening. I can see if a unit could fine tune an engine to get better performance. All this is good technology deserving attention, but not with the rude and smart remarks to their customers. I aksed simple questions and being electronically inclined I wanted to know about the unit. I recieved smart remarks, demening answers to those questions and reffered to a website anyone culd say anything on.

Business

Response:

Thanks for your message.After many of your emails questioning our product, if it works, and being skeptical, we provided a refund in full on the product as requested instead of shipping the product.This issue has been previously resolved by providing a full refund as requested by our buyer.Best regards,-GForce

Review: I purchased a performance chip from gforce and called to ask a question. First I was hung up on, then I called back to return this item. When I got my refund they charged me a 25% restocking fee even though they advertize a 100% guarantee.Desired Settlement: I would like my remaining refund of $23.20 send to me.

Business

Response:

As per the terms and conditions [redacted] agreed to when purchasing our item:

http://www.gfchips.com/terms-conditions.aspx

All unused merchandise is subject to a 25% restocking fee. These terms are located on every page of our website, as well as agreed to during checkout.

As a courtesy, we have refunded the shipping charge, AND the restocking fee. (Shipping charge of $5.95, and Restocking fee of $17.25).

$23.20

Refund

Approved

Refund

3/18/2014 6:25 AM

1

This transaction has been approved.