G.H. Bass &

In the middle of April, I ordered a pair of shoes on sale from their websiteI ordered with day shipping so the shoes would be here in time for a baby shower I was attendingAfter a few days when the shoes had not shipped yet, I called customer service who told me they were having warehouse issues and assured me they would be shipping out and delivered that Saturday (the party was Sunday.) They promised me they use a shipping company that DOES deliver on Saturday when I questioned himWhen I of course didn't receive my shoes, the Customer Service representative TOLD me just to walk in a store and buy them myself and return the other pair when they do arrive(If I had time for that wouldn't I have done that in the first place?) With the party the next day, I couldn't wait around any longer and purchased them in storeI spoke with yet another customer service representative now trying to cancel my order, and they told me it was too late to cancel and I would have to wait until they are shipped and return them in store MYSELFWeeks have gone by and still no sight of the shoesI called customer service again about the order and finally got ahold of a representative who said they had cancelled it for meI finally thought this nightmare was over, but NOPE, think againIT'S JULY and I am still receiving emails apologizing for the delay in my order, assuring me my supposedly cancelled order will ship in daysWHAT? I ORDERED THESE IN APRIL AND NOW WERE IN JULYNo matter how many times I tell them I ALREADY PURCHASED in store, they keep telling me my order can't be cancelled and they will arrive soon and I'll have to handle the return myselfI also have been receiving emails that their company is changing around their warehouse or customer service teamIt's just excuse after excuse This is such an inconvenienceThey keep claiming my shoes will still ship, and when they do I have to be inconvenienced to walk into store and return them myselfI do NOT want my credit card billed for something I already walked into a store and purchased myself months ago due to their lack of customer service skills and terribly run companyEach representative I speak to really doesn't care about my problems and assures me the issue is resolvedI just received another email last week promising me my 'backordered order will arrive soon' (first it was warehouse problems, now they're 'backordered'.) During some of my arguing with customer service, I received a generic email from the GH BASS team telling me that they are working to improve their customer service department to better help their customers, apologizing for their delays in responsesThey also apologized for the delay in shipmentsThis makes me feel that I was not the only customer dealing with issues with this companyAbout more back and fourth emails and I can say they still haven't improved their service I will not be purchasing from this company againI will be advising everyone I know to do the sameThis is the worst company I have ever dealt with and will be spending money elsewhere for a company that cares just a little more about their customers

On 1017, I ordered a slightly different style in brown (order # [redacted] ) On 1017, I mailed back the burgundy shoes, using gh bass' return mailing form ( [redacted] tracking # [redacted] **) To date, I have not received either a refund for the wrong color shoes that were shipped, or the new shoes I ordered I've checked the [redacted] site and it says the shoes were given over to FedEx and no further information is available I called ghbass again at the phone number above, on and was told my shoes ordered should have arrived The customer service rep said he woul

Good Afternoon, I purchased a pair of bass loafers at the GH Bass location in Tannersville, PA I no longer wanted the merchandiseThe GH bass return policy that merchandise can be returned with a receipt to any location On 9/*/at am I attempted to initiate a return to the GH Bass retail location in [redacted] NYOne clerk was all set to initiate the return, however associate Allen P intervened and stated the shoes were worn I am a recent immigrant to this country and also suffer from a hearing disabilityAllen P accused me of stating the shoes as worn, I said I did not hear him and was repeating his question as my English is not very good at this point and I suffer from an auditory disability I explained to Allen P that I have limited English and a hearing disorderAssociate Allen P continued to refuse my return even though my return was within the policy printed on the receiptAllen then became dismissive and said I was

I made an order on April **Did no ship within one weekSo I called the custom serviceThey said they would call me for the tracking resultBut never received the callI tried several times to call themThe custom service is always busy!!! I sent them an emailNever replied, although their website has a 24hr contact guaranteeFinally I received a shipment notice on April **When I open the tracking linkIt showed it was shipped on April **When I made the order, I used the two-day shipping optionBut obviously, it is not the service I bought!!! My complaint is about service, delivery, guarantee issuesHope no problems about the productBecause it is still on the wayI will receive it on April **It's business days after the order date!!!

Revdex.com Response of [redacted] Complaint – This is in response to Complaint # [redacted] by [redacted] *** [redacted] came in to exchange product he bought earlier in the week at the Bass store at [redacted] on [redacted] *** ** [redacted] was purchasing multiple pairs of shoes and had a merchandise return card which he thought was for $when in fact it was only for $ After hearing this he wanted to put one pair of shoes back However, the store had already completed his transaction using his merchandise return card *** [redacted] wished to refund a pair of shoes that he no longer wanted and asked that the credit be put back on the merchandise return card the Store [redacted] had difficulty putting the credit back on the merchandise return card and offered [redacted] alternative resolutions, offering to give him cash back on his return or, if the money wasn't credited immediately to his card, she would mail him the merchandise after the credit went through It was at this point that [redacted] became loud and seemingly angryThe Store [redacted] continued to attempt to explain to [redacted] what his options were on completing his transaction as the POS system was experiencing a technical issue at the time [redacted] refused all options and only wanted his return credited to his merchandise return card *** [redacted] continued to be very loud and gave the appearance that he thought the whole thing was funny [redacted] disrupted Bass’ business with other customers The store associates working at the time and customers were uneasy about how [redacted] was acting and fearful of what he would do next The Store [redacted] proceeded to call the police, fearful of the safety of her customers and staff After the police arrived, [redacted] continued to be loud and rude and only wanted his merchandise credit It is unfortunate that the transaction didn't go as smoothly as we wanted Our Store [redacted] made various attempts to reconcile [redacted] ’s concerns and offered [redacted] options to complete the transaction, but he turned them down The safety of our employees and customers is of the utmost importance to AM Retail Group Our store [redacted] s are instructed to call the police if they are feeling threatened Because [redacted] was loud and our staff and customers felt threatened by him, the Store [redacted] was following protocol Based on his actions, AM Retail Group made the decision to ask [redacted] to refrain from shopping at our stores This continues to be the position AM Retail Group holds as our employees and customers should never feel unsafe in our stores [redacted] continues to be welcome to shop online if he chooses ***This is confusing to me what merchandise was she going to mail him?

WORST CUSTOMER SERVICEI returned a pair of defect shoes and they guaranteed I would receive a refund on my Credit Card It has been well over months, calls and emails later and NOTHINGI am assured "we'll handle this matter in 3-days" and nothing ever happens DO NOT ORDER ONLINEThey steal your money

I ordered a pair of shoes as a Christmas present on December [redacted] from the Bass in [redacted] commons (store ID [redacted] from Associate ID: [redacted] ) because they id not have the right size in stock in the storeThe receipt says 5-business daysYesterday was the 10th business day and today I called and it turns out that it was on "back order" or something, basically there were none available, they had not placed the order or charged meI would not get the shoes in time for the holidayI am angry because I was not told this in the storeIf I had known, I would have not wasted my time and had to buy something else from somewhere elseI'm so angry that I GLADLY just spent more than three times as much getting a better product from [redacted] with two day shipping because this is unreasonable and infuriating

G.HBass doe not honor their email promotionsThe state " You have earned it! Enjoy your Bass Award? Redeem online or in storesNo Exclusions or Minimum Purchase? Enjoy!" This is informationThe offer is not applicable to products such as Weejuns, their loaferHighly deceiving

In the past I had purchased Bass items from two different factory outlet malls for both my husband and I. A couple of months ago I decided to purchase online and received what I ordered just fine - 4 capri pants and in the size and colour ordered. Just over a week ago I purchased another 3 pairs of capri pants and two short sleeved t-shirts. The one t-shirt was fine but the other was not what I ordered and not in the correct size. I was dismayed to find that on returning that t shirt I'm being charged $6 for shipping back! I wasn't the one who made the error in the first place! Amazon doesn't even pull this when returning items that were either wrong or damaged. This is the last time I do business with Bass. What a shame because I really like their products.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **

I purchased a belt at the *** *** store and within months the belt started splitting apartI went into the store and showed them the belt and the told me that they do not handle warranty issues that I would have to contact customer supportAfter attempts to submit my claim for replacement the first time it was ignoredThe second I followed up with a phone call and representative told me to resubmit and she will look for itNo reply at allThis is a terrible customer relation situation let alone a poor quality productI just wanted a replacementNow I want a refundPlease help

On June *, I placed an order online and within half hour of placing same, I realized I ordered the wrong belt size I immediately called customer service and was told they will input the change of size in the computer system, I was also advised to email customer service I received an email the evening of June *** stating that once an order is placed there is no way of changing anything on said order I emailed and called the next day and was told the same thing I told them how frustrated I was I was told that I should place another order with the correct belt sizes and a note would be put in the system to refund me the full amount of $for the inconvenience
When I received the wrong belts I returned them GH Bass customer service confirmed the belts were received on June ***, and that I should have a refund within business days On July ***, I emailed customer service to inquire about my refund, no answer On July **, I called and was told my refund was iss

I made an order on April **Did no ship within one weekSo I called the custom serviceThey said they would call me for the tracking resultBut never received the callI tried several times to call themThe custom service is always busy!!! I sent them an emailNever replied, although their website has a 24hr contact guaranteeFinally I received a shipment notice on April **When I open the tracking linkIt showed it was shipped on April **When I made the order, I used the two-day shipping optionBut obviously, it is not the service I bought!!!
My complaint is about service, delivery, guarantee issuesHope no problems about the productBecause it is still on the wayI will receive it on April **It's business days after the order date!!!

I purchased a pair of shoes from G.HBass & Cnline on November ***Despite no indication from the website at the time of purchase, the receipt stated that the shoes were on back order and would not be sent until November ***
On November ***, I received a second email stating that the shoes would not be shipped until mid-December - over a month after my original purchaseGiven my desired use for the pair of shoes, I would never have purchased them if I had been made aware of the shipping time
I attempted to email customer service, but did not receive any responseAs such, I called customer service to request a partial refund or cancel the orderI was told the particular pair of shoes "were not subject to promotions or returns," so they refused to cancel my order or provide a partial discountThe shoes have not been shipped at this time

>Online order *** canceled in July
>Of $110,only $returned
>Other $paid by Gift Card not refunded
>Emails and calls overlooked ever since

WORST CUSTOMER SERVICEI returned a pair of defect shoes and they guaranteed I would receive a refund on my Credit Card
It has been well over months, calls and emails later and NOTHINGI am assured "we'll handle this matter in 3-days" and nothing ever happens
DO NOT ORDER ONLINEThey steal your money

On 10/*/17, I ordered pairs of shoes, one black and one brown (order #***) from *** I received one black and one burgundy I called the contact phone number for online orders (###-###-####) and was told brown was no longer available, so they shipped me burgundy instead "because it's the closest color." I was very surprised they would make an unauthorized substitution So on 10/**/17, I ordered a slightly different style in brown (order #***) On 10/**/17, I mailed back the burgundy shoes, using gh bass' return mailing form (*** tracking #*** *** *** *** *** **)
To date, I have not received either a refund for the wrong color shoes that were shipped, or the new shoes I ordered I've checked the *** site and it says the shoes were given over to FedEx and no further information is available
I called ghbass again at the phone number above, on 10/**/and was told my shoes ordered 10/**/should have arrived The customer service rep said he woul

Hello,
I purchased pairs of BASS-Sharon Sandals size 11m-gh on my Visa card with the last numbers *** with my order # *** on Saturday July *, at a total cost of $which included a $express shipping feeOn Thursday July **, I received the order from GH BASS shoesWhen I opened the package up there was only pair of sandals in the box instead of pairsI immediately called the GH BASS customer contact number at ***I spoke to the representative on the phone and I told her that there was only one pair of sandals in the package and there was pair missing
She apologized for the mishap and sent me an affidavit to my e-mail address to fill out and send backOn July **, I sent back the affidavit via the email received from GH BASSFast forward to July **, I have not got a response at allOn July **, I sent another e-mail saying this is my second request for the delivery of the missing pair of sandals
Someone respo

>Online order *** canceled in July
>Of $110,only $returned
>Other $paid by Gift Card not refunded
>Emails and calls overlooked ever since

I purchased a pair of men's shoes that I purchased from the G.HBass's website, within one day after receiving them, I sent them back via *** (the shoes were too heavy and clunky and not as described)They received my return on 8/**/and stated that it would take business days to process the refund back to my credit card minus $for the shipping costs of the return (but yet they charged me $to originally ship their shoes to me)Today is 9/**/2017, well past the ten business days and I still haven't received my refund on my credit card, their customer service stated that I would have the credit refund by 9/*/I contacted them and nothing, their customer service is completely uselessBuyer's beware, DO NOT buy from them online! They are lousy company to do business with