G.H. Bass &

Hello,
I purchased pairs of BASS-Sharon Sandals size 11m-gh on my Visa card with the last numbers *** with my order # *** on Saturday July *, at a total cost of $which included a $express shipping feeOn Thursday July **, I received the order from GH BASS shoesWhen I opened the package up there was only pair of sandals in the box instead of pairsI immediately called the GH BASS customer contact number at ***I spoke to the representative on the phone and I told her that there was only one pair of sandals in the package and there was pair missing
She apologized for the mishap and sent me an affidavit to my e-mail address to fill out and send backOn July **, I sent back the affidavit via the email received from GH BASSFast forward to July **, I have not got a response at allOn July **, I sent another e-mail saying this is my second request for the delivery of the missing pair of sandals
Someone respo

In the middle of April, I ordered a pair of shoes on sale from their websiteI ordered with day shipping so the shoes would be here in time for a baby shower I was attendingAfter a few days when the shoes had not shipped yet, I called customer service who told me they were having warehouse issues and assured me they would be shipping out and delivered that Saturday (the party was Sunday.) They promised me they use a shipping company that DOES deliver on Saturday when I questioned himWhen I of course didn't receive my shoes, the Customer Service representative TOLD me just to walk in a store and buy them myself and return the other pair when they do arrive(If I had time for that wouldn't I have done that in the first place?) With the party the next day, I couldn't wait around any longer and purchased them in storeI spoke with yet another customer service representative now trying to cancel my order, and they told me it was too late to cancel and I would have to wait until they are shipped and return them in store MYSELFWeeks have gone by and still no sight of the shoesI called customer service again about the order and finally got ahold of a representative who said they had cancelled it for meI finally thought this nightmare was over, but NOPE, think againIT'S JULY and I am still receiving emails apologizing for the delay in my order, assuring me my supposedly cancelled order will ship in daysWHAT? I ORDERED THESE IN APRIL AND NOW WERE IN JULYNo matter how many times I tell them I ALREADY PURCHASED in store, they keep telling me my order can't be cancelled and they will arrive soon and I'll have to handle the return myselfI also have been receiving emails that their company is changing around their warehouse or customer service teamIt's just excuse after excuse
This is such an inconvenienceThey keep claiming my shoes will still ship, and when they do I have to be inconvenienced to walk into store and return them myselfI do NOT want my credit card billed for something I already walked into a store and purchased myself months ago due to their lack of customer service skills and terribly run companyEach representative I speak to really doesn't care about my problems and assures me the issue is resolvedI just received another email last week promising me my 'backordered order will arrive soon' (first it was warehouse problems, now they're 'backordered'.)
During some of my arguing with customer service, I received a generic email from the GH BASS team telling me that they are working to improve their customer service department to better help their customers, apologizing for their delays in responsesThey also apologized for the delay in shipmentsThis makes me feel that I was not the only customer dealing with issues with this companyAbout more back and fourth emails and I can say they still haven't improved their service
I will not be purchasing from this company againI will be advising everyone I know to do the sameThis is the worst company I have ever dealt with and will be spending money elsewhere for a company that cares just a little more about their customers

G.HBass doe not honor their email promotionsThe state " You have earned it! Enjoy your Bass Award? Redeem online or in storesNo Exclusions or Minimum Purchase? Enjoy!"
This is informationThe offer is not applicable to products such as Weejuns, their loaferHighly deceiving

Revdex.com:
At this time, I have not been contacted by G.HBass & Co. regarding complaint ID ***
Sincerely,
*** ***
*** on April **, prior to the Revdex.com
submitting my complaint to the business, I received this response to my previous communication with the business :
Dear ***, Thank you for contacting G.HBass & Co We have reviewed your requestUnfortunately, we are not able to issue a refund until our warehouse has possession of the itemIt appears from the tracking that the item did not leave the post officePlease contact the carrier for information on your returned packageWe apologize for the inconvenience. Please let us know if we may assist you furtherThank you again for contacting us Warmly, Customer Care ***
This did NOT resolved my complaint, as the package (boots) were sent as directed on GH Bass's website, and the paperwork in the parcel outlining instructions for returns. QUESTION - what happens next? do I lose my money?
------ Please do not remove your unique tracking number! ------
***
*** *** *** * *** *** *** *** *** *** *** *** ***

In
response to Revdex.com complaint #***,
UI","sans-serif"">The
promotion in question was advertised as Buy pair of Footwear and Get
additional pair Free. The store had windows signs stating Buy One Get
Free along with marketing on each footwear display case and each style of
footwear had it's own shelf tag that stated the price of the shoe. The footwear tags in front of each shoe on display clearly stated a Buy One Get price or purchase separately at 60% off price. We feel we were clear in our representation of this promotion and did not intentionally try and deceive customersWe also asked our associates to explain the promotion to the customer as they entered our store and as they were being assisted with their purchase to ensure our customers were aware of the eventWe are sorry *** *** felt the promotion was unclear and did not meet his expectations.
We do our best to work hard to meet our customers needs and appreciate the feedback regarding this promotion. We felt the promotion was signed adequately and we took the proper steps to ensure our customers were aware of the pricingGH Bass Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would direct your attention to the initial response from the company They specifically use the terminology MSRP in their email This makes the sale explanation extremely clear and direct They choose to not put this on any of their signs, since they obviously are trying to get people to a point of no return where they feel they must buy the shoes for any price since they have waited in such a long line The signs in the window said ONLY Buy 1, Get Free (some exclusions apply) Inside they do read as stated below, but that wording still does not tell me I must PAY FULL PRICE for the first shoe to get the other ones free This is textbook bait and switch advertisingNo sales associate ever explained the sale as stated below until we got to the girl ringing up our sale The large pile of nearly other boxes of shoes behind the counter made it evident we weren't the first to not complete our transaction based on the tactics used by the store to convince us we were getting a deal
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

I purchased a pair of men's shoes that I purchased from the G.HBass's website, within one day after receiving them, I sent them back via *** (the shoes were too heavy and clunky and not as described)They received my return on 8/**/and stated that it would take business days to process the refund back to my credit card minus $for the shipping costs of the return (but yet they charged me $to originally ship their shoes to me)Today is 9/**/2017, well past the ten business days and I still haven't received my refund on my credit card, their customer service stated that I would have the credit refund by 9/*/I contacted them and nothing, their customer service is completely uselessBuyer's beware, DO NOT buy from them online! They are lousy company to do business with

In the middle of April, I ordered a pair of shoes on sale from their websiteI ordered with day shipping so the shoes would be here in time for a baby shower I was attendingAfter a few days when the shoes had not shipped yet, I called customer service who told me they were having warehouse issues and assured me they would be shipping out and delivered that Saturday (the party was Sunday.) They promised me they use a shipping company that DOES deliver on Saturday when I questioned himWhen I of course didn't receive my shoes, the Customer Service representative TOLD me just to walk in a store and buy them myself and return the other pair when they do arrive(If I had time for that wouldn't I have done that in the first place?) With the party the next day, I couldn't wait around any longer and purchased them in storeI spoke with yet another customer service representative now trying to cancel my order, and they told me it was too late to cancel and I would have to wait until they are shipped and return them in store MYSELFWeeks have gone by and still no sight of the shoesI called customer service again about the order and finally got ahold of a representative who said they had cancelled it for meI finally thought this nightmare was over, but NOPE, think againIT'S JULY and I am still receiving emails apologizing for the delay in my order, assuring me my supposedly cancelled order will ship in daysWHAT? I ORDERED THESE IN APRIL AND NOW WERE IN JULYNo matter how many times I tell them I ALREADY PURCHASED in store, they keep telling me my order can't be cancelled and they will arrive soon and I'll have to handle the return myselfI also have been receiving emails that their company is changing around their warehouse or customer service teamIt's just excuse after excuse
This is such an inconvenienceThey keep claiming my shoes will still ship, and when they do I have to be inconvenienced to walk into store and return them myselfI do NOT want my credit card billed for something I already walked into a store and purchased myself months ago due to their lack of customer service skills and terribly run companyEach representative I speak to really doesn't care about my problems and assures me the issue is resolvedI just received another email last week promising me my 'backordered order will arrive soon' (first it was warehouse problems, now they're 'backordered'.)
During some of my arguing with customer service, I received a generic email from the GH BASS team telling me that they are working to improve their customer service department to better help their customers, apologizing for their delays in responsesThey also apologized for the delay in shipmentsThis makes me feel that I was not the only customer dealing with issues with this companyAbout more back and fourth emails and I can say they still haven't improved their service
I will not be purchasing from this company againI will be advising everyone I know to do the sameThis is the worst company I have ever dealt with and will be spending money elsewhere for a company that cares just a little more about their customers

G.HBass doe not honor their email promotionsThe state " You have earned it! Enjoy your Bass Award? Redeem online or in storesNo Exclusions or Minimum Purchase? Enjoy!"
This is informationThe offer is not applicable to products such as Weejuns, their loaferHighly deceiving

On June *, I placed an order online and within half hour of placing same, I realized I ordered the wrong belt size I immediately called customer service and was told they will input the change of size in the computer system, I was also advised to email customer service I received an email the evening of June *** stating that once an order is placed there is no way of changing anything on said order I emailed and called the next day and was told the same thing I told them how frustrated I was I was told that I should place another order with the correct belt sizes and a note would be put in the system to refund me the full amount of $for the inconvenience
When I received the wrong belts I returned them GH Bass customer service confirmed the belts were received on June ***, and that I should have a refund within business days On July ***, I emailed customer service to inquire about my refund, no answer On July **, I called and was told my refund was iss

I purchased a pair of shoes from G.HBass & Cnline on November ***Despite no indication from the website at the time of purchase, the receipt stated that the shoes were on back order and would not be sent until November ***
On November ***, I received a second email stating that the shoes would not be shipped until mid-December - over a month after my original purchaseGiven my desired use for the pair of shoes, I would never have purchased them if I had been made aware of the shipping time
I attempted to email customer service, but did not receive any responseAs such, I called customer service to request a partial refund or cancel the orderI was told the particular pair of shoes "were not subject to promotions or returns," so they refused to cancel my order or provide a partial discountThe shoes have not been shipped at this time

WORST CUSTOMER SERVICEI returned a pair of defect shoes and they guaranteed I would receive a refund on my Credit Card
It has been well over months, calls and emails later and NOTHINGI am assured "we'll handle this matter in 3-days" and nothing ever happens
DO NOT ORDER ONLINEThey steal your money

On 10/*/17, I ordered pairs of shoes, one black and one brown (order #***) from *** I received one black and one burgundy I called the contact phone number for online orders (###-###-####) and was told brown was no longer available, so they shipped me burgundy instead "because it's the closest color." I was very surprised they would make an unauthorized substitution So on 10/**/17, I ordered a slightly different style in brown (order #***) On 10/**/17, I mailed back the burgundy shoes, using gh bass' return mailing form (*** tracking #*** *** *** *** *** **)
To date, I have not received either a refund for the wrong color shoes that were shipped, or the new shoes I ordered I've checked the *** site and it says the shoes were given over to FedEx and no further information is available
I called ghbass again at the phone number above, on 10/**/and was told my shoes ordered 10/**/should have arrived The customer service rep said he woul

Good Afternoon,
I purchased a pair of bass loafers at the GH Bass location in Tannersville, PA
I no longer wanted the merchandiseThe GH bass return policy that merchandise can be returned with a receipt to any location
On 9/*/at am I attempted to initiate a return to the GH Bass retail location in *** *** NYOne clerk was all set to initiate the return, however associate Allen P intervened and stated the shoes were worn
I am a recent immigrant to this country and also suffer from a hearing disabilityAllen P accused me of stating the shoes as worn, I said I did not hear him and was repeating his question as my English is not very good at this point and I suffer from an auditory disability
I explained to Allen P that I have limited English and a hearing disorderAssociate Allen P continued to refuse my return even though my return was within the policy printed on the receiptAllen then became dismissive and said I was

Good Afternoon,
I purchased a pair of bass loafers at the GH Bass location in Tannersville, PA
I no longer wanted the merchandiseThe GH bass return policy that merchandise can be returned with a receipt to any location
On 9/*/at am I attempted to initiate a return to the GH Bass retail location in *** *** NYOne clerk was all set to initiate the return, however associate Allen P intervened and stated the shoes were worn
I am a recent immigrant to this country and also suffer from a hearing disabilityAllen P accused me of stating the shoes as worn, I said I did not hear him and was repeating his question as my English is not very good at this point and I suffer from an auditory disability
I explained to Allen P that I have limited English and a hearing disorderAssociate Allen P continued to refuse my return even though my return was within the policy printed on the receiptAllen then became dismissive and said I was

I made an order on April **Did no ship within one weekSo I called the custom serviceThey said they would call me for the tracking resultBut never received the callI tried several times to call themThe custom service is always busy!!! I sent them an emailNever replied, although their website has a 24hr contact guaranteeFinally I received a shipment notice on April **When I open the tracking linkIt showed it was shipped on April **When I made the order, I used the two-day shipping optionBut obviously, it is not the service I bought!!!
My complaint is about service, delivery, guarantee issuesHope no problems about the productBecause it is still on the wayI will receive it on April **It's business days after the order date!!!

I purchased a belt at the *** *** store and within months the belt started splitting apartI went into the store and showed them the belt and the told me that they do not handle warranty issues that I would have to contact customer supportAfter attempts to submit my claim for replacement the first time it was ignoredThe second I followed up with a phone call and representative told me to resubmit and she will look for itNo reply at allThis is a terrible customer relation situation let alone a poor quality productI just wanted a replacementNow I want a refundPlease help

I ordered a pair of shoes as a Christmas present on December [redacted] from the Bass in [redacted] commons (store ID [redacted] from Associate ID: [redacted]) because they id not have the right size in stock in the store. The receipt says 5-10 business days. Yesterday was the 10th business day and today I called and it turns out that it was on "back order" or something, basically there were none available, they had not placed the order or charged me. I would not get the shoes in time for the holiday. I am angry because I was not told this in the store. If I had known, I would have not wasted my time and had to buy something else from somewhere else. I'm so angry that I GLADLY just spent more than three times as much getting a better product from [redacted] with two day shipping because this is unreasonable and infuriating.

Revdex.com:At this time, my complaint, ID [redacted] regarding G.H. Bass & Co. has been resolved.
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by G.H. Bass & Co. regarding complaint ID [redacted].Sincerely,
[redacted]