Giant Eagle, Inc.

I am really starting to ache, 24 hours after a fall at the Mayfield Heights Giant Eagle, due to water on the floor without any warning signs.

Called Giant Eagle and was told it could be 7 days before their claims department would contact me and that I should have reported the incident, which I did! I did not want to, but now glad I did.

I asked about going to the emergency room, I was told that if I did go, get as much information as needed, then contact giant eagle, and if there was an issue with Giant eagle paying, the hospital should be able to put me on a payment plan. WHAT?

Due to the negligence of Giant Eagle I sit here in pain. I have contacted you via Facebook, provided the information you requested, even though you already have it. Maybe all my friends and contacts are right, maybe it is time for a lawyer?

The store in Mayfield Heights Ohio has to have security camera footage, am I correct?

Kappa Drive, RIDC Park • Pittsburgh, Pennsylvania • Phone ###-###-#### • GiantEagle.com January 24,2017Ms*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220RE: Revdex.com Complaint, ID ***Dear Ms***:This letter is in response to the
complaint submitted to the Revdex.com by Ms*** *** about her request to stop the reminder phone calls to pick up her prescriptionsIn connection with Ms*** s request, I spoke to MrGeorge C*** Manager of Pharmacy Compliance for Giant EagleOn January 23, 2017, MrC*** contacted the pharmacy support desk and had Ms***s phone number put on our Do Not Call listAs long as there were no reminders pulled to go out to Ms*** prior to the update to the Do Not Call List, then, as of January 23rd, Ms*** should not receive any additional reminder callsMr*** explained that the technicians can no longer make this type of change in our systemThey need to put a request for such a change in to the pharmacy support deskI apologize for the delay in correcting this problem and for the upset and frustration this caused Ms***.A copy of my letter to Ms*** is attached.Very truly yours,Katie R***Senior Paralegal enc

This letter is in response to the complaint submitted by Mr*** *** *** about the *** Township GetGoIn investigating Mr***'s complaint I spoke to MrPaul H*** Store Leader at the *** Township GetGoMrH*** explained that cashiers are the only team members
(other than leaders) who handle money in the GetGo and the cashiers do not normally go into the Food prep areaAll team members are required to wash their hands and wear gloves when handling and preparing foodThe Store leaders check on and monitor the team members regularly throughout the day to insure that they are following our established food safety procedures.Food safety is of the utmost importance to Giant Eagle and GetGoI have made MrH*** aware of Mr***'s complaintMrH*** and the store leads will continue to monitor the team members and make sure they are following proper procedures for handling food and money,I am attaching a copy of the letter that am sending to Mr***.Very truly yours,Katie R***Senior Paralegal

This letter is in response to a complaint submitted to the Revdex.com by Mr*** ***According to his complaint, Mr*** stopped at the *** Boulevard GetGo to purchase fuelHowever, before Mr*** could pump his gas, the price of gas increased by cents per gallonIn
investigating Mr***'s complaint I spoke to Mr*** ***, Fuel Station Coordinator for the *** Boulevard GetGo and to Ms*** ***, GetGo District LeaderMs*** explained that all GetGo locations follow a process each time there is a change to the fuel priceWhen there is an increase to fuel prices the process is as follows: The store receives a notice to increase the price of gas, the store changes the price on the sign to reflect the new price; the store waits approximately minutes and then changes the price at all of the pumpsThe minute delay allows the customers who are on the Premises when the price change occurs to pump gas at the lower priceIdeally, we try to make these changes when no one is on the property but that is not always possibleGiant Eagle did nothing improperMr*** verified that the Team Member on duty followed the correct procedures when he increased the price on the sign, waited and then increased the price on the pumpsBecause the GetGo was extremely busy there may not have been enough of a lag time between changing the sign and changing the price at the pumps and, by the time it was Mr***’s turn, the price had gone upI am sending Mr*** the enclosed letter with a GetGo gift card

August 5, 2015RE: Ms*** ** ***, Complaint ID ***Dear Ms***:This letter is in response to the complaint from Ms*** *** about her experience at the*** Township bakeryIn investigating her complaint I spoke to MrChuck S***, SeniorStore Leader for the *** Township Giant
EagleMrS*** explained that the bakery triesto balance having enough donuts available and not having too many sitting in the case so they goto wasteHe also explained that all varieties of donuts are not available at all timesMr.S*** suggested that the way to be assured of having a certain kind of donut available is toplace an order in advance, whenever possible.With respect to Ms***’s request for a rain check, MrS*** stated that should not havebeen a problemThe Team Member at Customer Service should have issued a rain check to Ms.*** Due to Ms***'s complaint, the Customer Service Team Members have been re-trainedabout issuing rain checksI am sending a Giant Eagle gift card to Ms*** to apologize for theinconvenience and frustration this caused.I am attaching a copy of the letter I am sending to Ms***Please feel free to contact me if youhave any questions.Very truly yoursKatie R***

September 25, RE: Ms*** *** Complaint ID *** Dear Ms***: This letter is in response to a complaint submitted to your office by Ms*** ***Ms. *** stated in her complaint that her coat was over-processed by the Dress For Success Dry
Cleaner located in the Waterfront Giant Eagle and she is seeking compensation from Giant EagleIn researching Ms***’s complaint I spoke to MsAshely B***, Claims Adjuster in the Giant Eagle Claims DepartmentMsB*** explained that Giant Eagle submitted Ms ***’s claim to Dress For Success and the claim was deniedMsB*** was told by Dress For Success that the coat is not over-processed; the coat shows visible wearMsB*** has been in contact with Ms*** but they have not been able to come to a resolutionWe are respectfully requesting that Ms*** contact MsB*** in order to resolve the issue. Very truly yours, Katie R*** Senior Paralegal

July 21, 2017Ms*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15229RE: Ms*** *** - Complaint ID: *** - 2nd ResponseDear Ms***:This letter is in response to Ms***'s reply to my explanation of why her claim was denied.I again spoke to MrHenry P***, Manager of the Giant Eagle Claims Department, and I forwarded the photos Ms*** sent with her reply to himMrP*** stated this is actually an auto insurance matterMrP*** respectfully suggested that if Ms***'s insurance carrier feels that Giant Eagle is responsible for the damage to Ms***'s car, then Ms*** should have her insurance carrier contact MrJoseph G*** in the Giant Eagle Claims Department to submit a subrogation packetMrP*** explained that Ms***'s claim would then be resolved through the insurance company.Very truly yours, Katie R***Senior Paralegal

June 28, 2017Ms*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15229RE: Mr*** *** - Complaint ID: ***Dear Ms***:This letter is in response to the complaint submitted to the Revdex.com by Mr*** *** about rotten oranges
that were in a bag of oranges that he purchasedI spoke to the Assistant Store Leader at the Biddluph Plaza store and he authorized me to send a gift card to Mr*** for the orangesHe also explained that if this should happen again, Mr*** could go to the Customer Service Desk and receive an immediate refund for the orangesI apologize for the rotten oranges and for any inconvenience to Mr***I have enclosed a copy of my letter to Mr***. Very truly yours, Katie R***Senior Paralegalenclosure*** *** *** *** ***
*** *** *** ***

This letter is in response to the complaint submitted by Ms*** *** ***In investigating Ms*** complaint I spoke to Mr*** ***, a Pharmacy District Leader for Giant EagleMr*** explained that the *** store and pharmacy are extremely busy and that could be why no
one noticed that Ms*** was in distressThis is also why there is a wait for a prescription to be filled even when it is called in ahead of timeMr*** will speak to the pharmacy team members about the incident and ask them to be more awareKindness and respect for people are extremely important to Giant Eagle and to our Team MembersI apologize that no one helped Ms*** on that dayI am attaching a copy of the letter I am sending to Ms. *** If you have any questions please feel free to call me.November 25, 2014Ms. *** *** *** *** *** *** *** ** *** RE: Complaint to the Revdex.com Dear Ms***: This letter is in response to the complaint you submitted to the Revdex.com describing your experience at our storeI apologize that no one offered to help you when you were in distress and frightenedKindness and respect for people are extremely important to Giant Eagle and to our Team MembersAs I explained in my letter to the Revdex.com, this is an extremely busy store and pharmacy and that may be why no one realized how upset you wereOur Regional Business Leader will speak to the pharmacy personnel and ask them to be more awareI am enclosing a Giant Eagle gift card for your use because of your experience and for the inconvenience of having to make another trip to the store to pick up your prescription. Senior Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.To Whom it may concern,I contacted my insurance agent and will NOT be submitting a claim to them as it will not only cost me a deductible but will raise my rates and cost me more in financial damage to repair the damage YOU caused and are responsible forHow dare you suggest that I am in ANY way responsibleThis is a NEW car and your equipment damaged itThat is a factI have proven this with photos and evidence.Continuing to deny responsibility for this is just another example of a large company taking advantage of the working people and proves you are not only not concerned for your customers but are willing to take advantage of them if possibleI have been more than compliantSomeone needs to step up to be responsible for the damage your company has done envoi who be contacting others for support.*** ***
Regards,
*** ***

August 22, 2017Ms*** ***Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15330RE: Revdex.com Complaint ID ***Dear Ms***:This letter is in response to the complaint submitted to your office by Ms*** *** concerning a PIN-less Debit transaction at Giant EagleIn
order to investigate Ms***'s complaint I spoke to MrDaniel S***, Manager, Banking Services for Giant Eagle.As I am sure you know, "PIN-less Debit" is a debit card transaction, under $50.00, which does not require the customer to enter his/her PINMrS*** explained, when a transaction is PIN-less, the merchant, by law, is allowed to determine the routing path to the card-issuing bank.Most merchants, including Giant Eagle, analyze the routing options available and choose the option that costs the least for the businessChoosing to route PIN-less transactions through a PIN debit network, instead of a signature network, saves the company moneyThis is a way for a business to keep its costs downMrS*** stated, and it is important to note, the card-issuing bank must agree to accept PIN-less debit card transactionsOtherwise, the transaction would process through the signature network.I am enclosing a copy of my letter to Ms*** for your reference.Senior Paralegal Christina L*** cc: *** ***

January 6, 2015RE: Complaint ID *** This letter is in response to the complaint submitted to the Revdex.com by Mr*** *** in connection with a problem with a *** *** gift card purchased at Giant EagleIn researching Mr
*** complaint I spoke to Ms*** ***, Gift Card Gallery Coordinator, Giant Eagle Customer CareMs*** explained that some of the numbers on the silver strip on the back of the gift card were scratched off at the point of sale which made the card unusable and invalidated the cardMs*** said that Giant Eagle has issued a $credit to the credit card used to purchase the gift card as of December 31, It may take the credit card company a few additional days to apply the credit to the account however the matter should now be resolvedWe resolved the problem as quickly as possible but we realize this was very frustrating to the ***Ms*** has notified Mr*** that she is sending a $Giant Eagle gift card to them to thank them for their patienceI am enclosing a copy of the letter I am sending to the ***

October 14, 2016Ms*** *** Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15229RE: Ms*** *** - Complaint ID * ***Dear Ms***This letter is in response to a complaint submitted to the Revdex.com by Ms*** ***To investigate Ms
***'s complaint I spoke to MsChristina L*** Customer Care Representative for Giant EagleMsL*** explained that there can be redemption issues with eCoupons if the Universal Product Code (the '‘UPC’) is not loaded on the system completely or correctlyAs Ms*** stated in her complaint, it is necessary to contact Customer Care in order to receive credit for a coupon that did not redeemGiant Eagle will give the customer credit for the coupon directly to his or her Advantage Card when this happens.Another reason that an eCoupon will not redeem is when the wrong size or quantity of product is purchased.I spoke to MrBrian W***, Grocery Team Leader for the Yorktown Giant Eagle and let him know that we received a complaint about the Service Desk Team Members not making customers aware of the double money back guarantee on Own Brands productsMrW*** stated he will review the policy with the Service Desk Team Members and remind them to make customers aware of the policy when appropriate.I have enclosed a copy of my letter to Ms*** for your reference.Very truly yoursKatie R*** Senior Paralegal

September 22, 2017Ms* *** ***Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220RE: Revdex.com Complaint ID ***Dear Ms***:This letter is in response to the complaint submitted by Ms*** *** about the Brentwood Giant Eagle pharmacyIn order to investigate Ms
***’s complaint I spoke to MsKaren H***, the Pharmacy Team Leader at the Brentwood PharmacyMsH*** explained that the delay in filling Ms***’s prescription was because the drug was “flagged” as having an interaction with another medication Ms*** was takingMsH*** evaluated the prescriptions and made the decision to fill the new prescriptionMsH*** counseled Ms*** about the possibility of a decrease in the effectiveness of the new medication.When a prescription is “flagged” it can add to the time it takes to fill the prescriptionMsH*** was following proper procedures in reviewing Ms***’s prescriptionsWe are sorry that the technician did not explain the reason it was taking longer than expected to fill Ms***’s prescription and that Ms*** was not given a better estimate of how long it would take to fill her prescriptionMy letter to Ms*** is attached.Very Truly Yours, Katie R***Senior Paralegal enc

Revdex.com:
Thank you for contacting Giant Eagle on my behalf. I do not believe they are practicing good faith efforts with this advertising as I PURPOSEFULLY made sure I only chose the vegetables that were labelled as part of this promotion. If they believe that I chose two lower than the $price point, then they had mislabeled their items and need to correct that problem in the future. Furthermore, while I do accept the gift card in the amount of $as a resolution, I have not yet received it and do have some fear that they will not send it, as they are obviously not trustworthy since this whole problem occurred at all. I will close the case now though and open a new one if necessary. I do believe that this practice was fraudulent and purposefully deceptive on their part and that other customers should be made aware so they can be on the lookout for such activities when shopping there. Thank you again for your assistance in this matter as I'm sure they would have continued to ignore me without your help
*** ***

The Giant Eagle continually runs out of waterAs previously stated in the complaint, it is a way of life for themAfter this complaint, the Giant Eagle advertised a half gallon of their milk in the ad and on the first day of the ad January 5,2017, the store didn't have itIt looks more like false
advertising to continue this process
Regards,
*** ***

July 7, 2017Ms*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15229RE: Ms*** *** - Complaint ID: ***Dear Ms***:This letter is in response to the complaint submitted to the Revdex.com by Ms*** *** concerning the WetGo car wash
located at *** *** *** ***, Cleveland, Ohio In order to research Ms***’s complaint, I spoke to MrHenry P***, Claims Manager for Giant EagleAccording to our records, Ms*** submitted an incident report at the GetGo on June 8, The claim was then investigated by MrJoseph G***, Senior Claims Adjuster for Giant EagleMrG*** concluded that the damage to Ms***’s car was not done by the car wash and the claim was rejected for the following reasons:• On June 8, the WetGo car wash located at *** *** *** performed car washes with no other reported incidents.• We could not find any indication that the equipment in the car wash had malfunctioned on June 8, 2017.• There is no equipment in the car wash that could cause a dent to a vehicle.We viewed the video of Ms***’s car entering the car washMs***’s car was in the middle of a steady stream of customersThere is nothing to indicate there was any problem during the car wash, and, as stated above, no other customers have reported any damageGiant Eagle stands by MrG***’s conclusion that the damage to Ms***’s car was not done in the car washIf Ms*** would like to contact MrG*** in the Giant Eagle Claims Department, he will be willing to discuss making a good will gesture with her.Very truly yours, Katie R***Senior Paralegal

May 23, 2016RE: Revdex.com Complaint ***Dear Ms***:This letter is in response to the complaint Ms*** *** submitted to the Revdex.comTo investigate Ms***’s complaint I spoke to Sharon J***, Credit Coordinator for Giant EagleMsJ*** explained that Ms***’s
check was incorrectly submitted to her bank timesThis was a mistake by Giant Eagle and we apologize to Ms***We were unable to stop the collections agency from contacting Ms*** before it could be determined what had happened.We have addressed the issue with the store and have notified the collection agency to remove Ms***’s check from their collections departmentThe collection agency confirmed that they removed Ms***’s file and acknowledged they contacted Ms*** in errorMs. J*** stated that this will not have an effect on Ms***’s credit reportWe are sorry this happened and for the frustration this caused Ms***.I am attaching a copy of the letter I am sending to Ms***.Sincerely yours,Katie R***Senior Paralegal

RE: Complaint ID ***Dear Ms***:This letter is in response to the complaint Ms*** *** submitted to the Revdex.com about the problem she had trying to refill her prescriptions by phone with the pharmacy in the Brentwood Giant Eagle on December 15, In order to investigate Ms
***’s complaint I spoke to Mr*** ***, the Pharmacy Team Leader at the Brentwood pharmacyMr*** explained that the phone system at the pharmacy experienced problems on December 15, According to Mr***, customers were stuck on hold and they received repeated busy signalsMr*** had submitted tickets to the Technology Service Desk on that date about the problemThe problem was corrected as quickly as possible and the system is back to normal(When I called the pharmacy this morning the phone was answered immediately.) I apologize for the inconvenience and frustration this issue caused Ms***.With respect to Ms***’s complaint about the pharmacists, Mr*** asked me to please make Ms*** aware that he would be happy to personally help her any time she comes in to or calls the pharmacyMr*** stated that all Ms*** needs to do is ask to speak to himIf Mr*** is not on duty, Ms*** could ask to speak to the pharmacist on duty.Our pharmacy team members always strive to treat all of our customers with honesty and respect and to provide the best care possibleWe appreciate Ms***’s business and we hope that she will continue to be a Giant Eagle customer.Thank you.Very Truly Yours, Katie R***Senior Paralegal

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***