Giant Eagle, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have spoken with a representative of Giant Eagle and I believe the problem has been solved.
Regards,
[redacted]

September 1, 2016 Ms. [redacted] RE:      Complaint ID [redacted] - Follow-up Mr. [redacted] Dear Ms. [redacted]: This letter is in response to the follow-up response submitted by Mr. [redacted] about Giant Eagle's pudding cakes. Ms. Tammy K[redacted], Bakery Director for Giant Eagle, contacted Mr. [redacted] and set up a day and time for our Bakery Specialist, Mr. Rich B[redacted] to meet with Mr. [redacted] Mr. Rich B[redacted] will meet Mr. P[redacted] at the bakery in the [redacted] Giant Eagle to have a tasting/sampling and so that Mr. B[redacted] can address the issue Mr. P[redacted] raised - the pudding cakes are not moist like they used to be. Prior to meeting with Mr. P[redacted], Mr. B[redacted] will review the recipe with the bakers, re-train the bakers and observe the entire process of baking the pudding cakes to insure that the recipe is followed and that the cakes are not over-baked. We thank Mr. P[redacted] for making us aware of this matter and hope that this will resolve his concerns.           Very truly yours,          Katie R[redacted]           Senior Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response is unacceptable. Just because other cars were not damaged does not mean mine wasn't. How many other cars were 2017 Chevy sparks with less than 3000 miles? How many other cars were small compact cars? The car washed damaged my car. I don't know the car wash didn't damage any other cars and just because no other complaints were filed it doesn't mean there wasn't other damage done. There were no warning signs about body damage. The washers on the sides hit my car so hard they knocked my side mirrors askew. The photos attached show the dents. They are minor And on both sides of the car. On the passenger side it looks like waves above the door handle. On the drivers side rear door below w the window. . They were documented at the dealership (attached) where I purchased the car and by my insurance the day it happened. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE:      Mr. [redacted], Complaint ID [redacted]  This letter is in response to the complaint submitted to the Revdex.com by Mr. [redacted] regarding his wife’s experience trying to purchase a turkey at the [redacted] Giant Eagle. In...

investigating the complaint, we spoke to Ms. [redacted], owner of the [redacted] Giant Eagle. Ms. [redacted] stated that there was confusion about the turkey match ad in the store. I apologize for the frustration and inconvenience this caused Mrs. [redacted]. Ms. [redacted] acknowledged that the store should have honored the ad and matched the [redacted] price Giant Eagle apologizes for any disrespect shown to Mr. [redacted] on the phone. Mr. [redacted] manager of the [redacted] Giant Eagle, will call Mrs. [redacted] to apologize and to offer the [redacted] a Giant Eagle Gift Card for their use. If you have any questions please feel free to call me.

Dear Ms. [redacted]:This letter is in response to the complaint submitted to the Revdex.com by Mr. [redacted] about a problem he had using six (6) Delta Airlines gift cards he purchased at the North High Street Giant Eagle. In order to investigate Mr. [redacted]’s complaint I spoke to Mr. Richard...

C[redacted], Gift Card Coordinator for Giant Eagle. Mr. C[redacted] explained that his department submitted a request for a refund to Delta after Mr. [redacted] made us aware of his issue. Delta will only begin the process of evaluating the request after the 1st day of the month following the date of purchase. Mr. [redacted] purchased the gift cards on October 1st. Therefore, Delta will not review the request until sometime after November 1st. Delta does not guarantee a minimum response time.Mr. Clark stated that his team is trying very hard to obtain a refund for Mr. [redacted]. Please note however that Giant Eagle is subject to Delta’s timing and to their decision. Giant Eagle cannot issue a refund until a refund is approved by Delta. Mr. [redacted] will be contacted from someone from the Giant Eagle Gift Card team as soon as we receive a response from Delta. We appreciate Mr. [redacted]’s patience and thank him for his business.Very Truly Yours, Katie R[redacted]Senior Paralegal

Dear Ms. [redacted]attached please find Giant Eagle's response to the complaint from Mr. [redacted]

This letter is in response to the complaint Mr. [redacted] submitted to the Ohio Attorney General and to the Revdex.com of Western Pennsylvania. In order to investigate Mr. [redacted]'s complaint I spoke to Ms. Valery C[redacted], Director eCommerce Operations for Giant Eagle and Ms....

Amy K[redacted] Curbside Field Specialist for Giant Eagle. Ms. C[redacted] explained that when a Curbside customer orders a BOGO item, the customer should select the quantity of 2 in order to get the free item. Otherwise, we think he only wants one item. This should have been explained to Mr. [redacted] when he called the store to say he had not received the free item. I apologize that this was not properly explained at the store and for any confusion about the way to order a BOGO with Curbside.Ms. K[redacted] has attempted to contact Mr. [redacted] by phone. She left a message for him explaining the process and she left her contact information in case he had any questions. Ms.K[redacted] also followed up with the store team and instructed them to coach the Curbside shoppers to double check with their customers if they are unsure if a customer wants the free BOGO item.I have enclosed a copy of my letter to Mr. [redacted]. Very truly yours,Katie R[redacted]Senior Paralegal

May 12,2017Ms. [redacted]Revdex.com of Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, PA 15229RE: Complaint ID [redacted]Dear Ms. [redacted]:This letter is in response to the complaint submitted to the Revdex.com by Mr. [redacted] in connection with [redacted] Gift Cards he...

purchased at Giant Eagle in the amount of $750.00. Mr. [redacted] had intended to purchase [redacted]' Gift Cards but he purchased [redacted]’ Gift Cards byaccident.In researching Mr. [redacted]'s complaint, I contacted Mr. Adam G[redacted], Director, Own Brands and Sourcing for Giant Eagle. Mr. G[redacted] asked his team to look into the matter to see if we could help.Mr. Richard C[redacted], Gift Card Coordinator for Giant Eagle, investigated and reported that the funds for the [redacted]' Gift Cards that Mr. [redacted] purchased are with [redacted]. Giant Eagle cannot issue a refund unless the retailer (in this case - [redacted]) approves the refund. [redacted] refuses to approve refunds for gift cards.Even so, in an effort to resolve the issue, Mr. C[redacted] contacted our third party gift card vendor, Blackhawk, to see if it could intervene and work with [redacted]. Our vendor told Mr. C[redacted] that [redacted] will not help. Mr. C[redacted] also took the following steps on Mr. [redacted]'s behalf: he contacted [redacted]' Customer Service, and was told that they do not refund gift cards; he contacted a [redacted]' branch and was told to speak to the main store; and he contacted the main store and was told by the [redacted]’ manager that it will not provide a refund.Mr. C[redacted] then contacted Mr. [redacted] and explained the steps he had taken. Mr. C[redacted] told Mr. [redacted] that we are willing to send him a Giant Eagle Gift Card in the amount of $200.00 as a goodwill gesture. Mr. [redacted] will contact Mr. C[redacted] if he is interested in accepting the Giant Eagle Gift Card.Mr. C[redacted] made every effort to obtain a refund for Mr. [redacted]. However, as stated above. [redacted] is considered a no-assist retailer and will not work with Giant Eagle to refund the customer. I apologize for the inconvenience this situation caused Mr. [redacted]. Very truly yours, Katie ReardonSenior Paralegal

January 12, 2017Dear Ms. [redacted]This letter is in response to a complaint submitted to the Revdex.com by Ms. [redacted]. In order to investigate Ms. [redacted]'s complaint I spoke to Mr. Mike S[redacted], Corporate Fuel Manager for Giant Eagle, Inc. Mr. S[redacted] explained that the...

fuel could be shutting off because the fuel may be going in to the tank of Ms. [redacted]'s car too fast. When this happens pressure can build up and cause the nozzle to shut off. Mr. S[redacted] said that our nozzles "sit" well in most cars. However, some cars have a very sharp elbow going in the tank and this can cause the pressure to build up and then cause the fuel to shut off. (He said that VWs in particular seem to have this issue.) There are 3 settings on the fuel pump handle/nozzle which control how quickly the fuel goes into the tank: Slow, Medium and Fast. Mr. S[redacted] respectfully suggests that Ms. [redacted] use the Medium or Slow setting on the nozzle when filling her tank and see if that makes a difference. Mr. S[redacted] said he would also be willing to set up an appointment with one of our in-house fuel techs to meet with Ms. [redacted] at the GetGo if she had any interest.As of today, we reloaded $ 1.20 of fuel perks back onto Ms. [redacted]'s Advantage Card. I apologize for any inconvenience she experienced.

October 3, 2017Ms. [redacted]Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted], Complaint ID [redacted]Dear Ms. [redacted]:This letter is in response to a complaint submitted to your office by Mr. [redacted] concerning a team member at the McCutcheon and...

Stelzer Giant Eagle. In order to investigate Mr. [redacted]’s complaint, I spoke to Mr. Joseph C[redacted], Senior Director, Internal Audits, for Giant Eagle and to Mr. Corey P[redacted], Store Leader of the McCutcheon and Stelzer Giant Eagle.Mr. C[redacted] explained that team members are trained by Western Union to ask prescribed questions for all money transfer transactions. These questions are for the customer’s protection. Mr. P[redacted] does not feel our team member was being belligerent. She was trying to proceed with the transaction for Mr. [redacted]. When she asked Mr. [redacted] the questions to complete the transaction, Mr. [redacted] became angry and yelled at her. At that time, our team member thought it best to end the interaction.We are sorry that Mr. [redacted] did not have a good experience in our store. Our team members strive to treat all customers respectfully.Very Truly Yours, Katie R[redacted]Senior Paralegal

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 25, 2016RE: Revdex.com Complaint, ID [redacted]Dear Ms. [redacted]This letter is in response to the complaint Mr. [redacted] submitted to the Revdex.com. To investigate Mr. [redacted]'s complaint I spoke to Michelle B[redacted], Human Resources Manager for the [redacted]...

Giant Eagle. Ms. B[redacted] explained that the coupons Mr. [redacted] presented were $ 1.00 off the purchase of 2 packages of product. It is our understanding that Mr. [redacted] wanted to apply 2 coupons to 2 packages of the product. This is not permitted under the Giant Eagle Coupon Redemption Policy. The quantities stated on the coupon must be met. In order to use 2 coupons a customer would be required to purchase 4 packages of the product. I apologize if this was not explained to Mr. [redacted] at the store and if anyone was impatient with him.We make every attempt to be consistent in following the Coupon Redemption Policy. We realize that store personnel will sometimes override a coupon and allow a customer to redeem a coupon incorrectly. However, this is strictly against our Policy and is not allowed.I am enclosing a copy of the letter I am sending to Mr. [redacted].Sincerely yours,Katie R[redacted]Senior Paralegal

This letter is in response to the complaint submitted to your office by Ms. [redacted] regarding the motorized carts at the [redacted] Giant Eagle. In investigating Ms. [redacted]’complaint I spoke to Mr. [redacted], Store Leader for the [redacted] Giant Eagle. Mr. [redacted] explained...

that Ms. [redacted] has, on several occasions, driven the motorized cart off the Giant Eagle premises to the bus stop up the street. Mr, [redacted] has told Ms. [redacted] that she is not permitted to remove the carts from the Giant Eagle premises but Ms. [redacted] has continued to do so. Ms. [redacted] recently drove one of the motorized carts to the bus stop and left the cart at the stop. Kids got a hold of the cart and caused approximately $200 damage to the cart. We have many customers who rely on the motorized carts to do their shopping. If the carts are not in the store, or if they are damaged, it inconveniences other customers and costs the company money. Ms. [redacted] is welcome to use the motorized carts in the store. However, as Mr. [redacted] has explained to Ms. [redacted] previously, she is not permitted to remove the motorized carts from the Giant Eagle premises. Please note that Mr. [redacted] from the Giant Eagle Loss Prevention Department has tried to contact Ms. [redacted] by phone 3 times. Mr. [redacted] has left his number but has not received a call back from Ms. [redacted]. If Ms. [redacted] would like to discuss this matter any further I respectfully ask that she contact Mr. [redacted] at ###-###-####.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This letter is in response to the complaint Ms. [redacted] submitted to the Revdex.com in connection wih the [redacted] in the [redacted] Giant Eagle. In investigating Ms. [redacted]'s complaint about the delay in reimbursing her for a damaged shirt, I spoke...

to Mr. [redacted]. Merchandising Manager - Service Center and Front End for Giant Eagle. Mr. [redacted] contacted [redacted] and was told the delay occurred because the claim was inadvertently mismarked. [redacted] confirmed to Mr. [redacted] that a check was mailed to Ms. [redacted] on April 16, 2015. We believe Ms. [redacted] should have received the check by now and that her complaint is resolved.I am enclosing the letter I am sending to Ms. [redacted]. If you have any questions please feel free to contact me.Very truly yours[redacted]Senior Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you !!
Regards,
[redacted]

[redacted] Revdex.com of Western Pennsylvania [redacted] RE:      [redacted] Complaint ID [redacted] Dear [redacted]: This letter is in response to the complaint submitted by [redacted] about the pharmacy in the [redacted] Giant...

Eagle. In investigating [redacted] complaint I spoke to [redacted], Manager of Pharmacy Compliance for Giant Eagle. [redacted] researched [redacted] complaint. While we were unable to confirm that [redacted] prescription was filled for 30 tablets instead of 90 tablets, the pharmacy has provided the balance of the prescription to [redacted]. The pharmacy has taken steps to address this problem and to prevent it from happening. With respect to [redacted] complaint that the pharmacy used a discount card which ended up costing [redacted] $43 instead of $10 for a prescription, [redacted] explained that there are often multiple options for paying for a prescription. The pharmacy tries to select the least expensive payment option for customers. In this case, the [redacted] insurance was the lowest price for the prescription, however, the team member selected to use a discount card. This was an unintentional clerk error. The money has been refunded to [redacted] and the prescription was re­billed accordingly to the [redacted]’ insurance. In regards to the third issue referenced in [redacted] complaint concerning a denied coupon card, our research found that the [redacted] had previously used the allotted number of eligible prescriptions on the coupon card. Therefore, the pharmacy's attempt to use the card was rejected by the coupon card processor. I am attaching a copy of the letter that I am sending to [redacted].         Please feel free to contact me if you have any questions.

November 20, 2015RE: Mr. [redacted], Complaint ID [redacted]Dear Ms. [redacted]:This letter is in response to a complaint submitted to your office by Mr. [redacted] about the Willoughby Giant Eagle. In researching Mr. [redacted]'s complaint I spoke to Mr. Ron C[redacted] the Senior Team Leader at...

the store. Mr. C[redacted] spoke to the Manager named in the complaint about his interaction with Mr. G[redacted]. The Manager stated that he tried to work with Mr. [redacted] and offered him a $5.00 gift card toward the purchase of the flowers but Mr. [redacted] did not accept. I am sorry that Mr. [redacted] was not satisfied with the service and treatment he received while in our store. I am enclosing a copy of the letter that I am sending to Mr. [redacted].Very truly yours,Katie R[redacted]Senior Paralegal