GiantXpress Moving & Storage

Ms [redacted] , The additional charges, which were discussed with management when they called you, came from you having additional cubic footage than what you originally said you had, and from packing/laborThe packing was done on site, and though the company understands you could have gotten the materials for cheaper elsewhere, the crew is on a strict timeline and would not have had time to wait for anyone to go and get materials, especially when we have them on site alreadySince you signed the contract for these charges, there is nothing further the company can doAlso, we never guarantee a delivery dateToo many factors disable the company from guaranteeing a delivery date Regarding the fireplace, you mentioned to multiple members of the company that you weren’t concerned about it because, “ it’s just a cheap one from [redacted] ,” plus the fact that it is a pressed wood itemWe do have a clause about that, and it is included in the paperworkWe sent the information to the claims department, and they are working on a better resolution for you With the mirror, upper management spoke to the crew and determined what happenedYou were absent at time of delivery, but your son was there, and he was the one who told the crew not to worry about itThe crewmember on site informed him the screws were in the drawer of the dresser, and did as instructed by your son Management also informed you that the company cannot reimburse $You had an overage of exactly cubic feet, plus $in packingWe apologize for any inconvenience, but hope this clears up any confusion GiantXpress Moving and Storage Revdex.com Case Number: [redacted]

CompanyResponse to Revdex.com Case # [redacted] - [redacted] August 12, Revdex.com SERVING CENTRALVIRGINIA, INC Moorefield Park DriveRichmond, VA Phone: (804) 648-Email: [email protected] URL: http://www.Revdex.com.org/richmond Re: Revdex.com Case # - Tyler ChaversDear Revdex.com, Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our companyCustomer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated When it comes to these matters we putourselves completely at the customer’s disposalRest assured that if and upona full and thorough investigation through MovingClaims.net (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issuesIt is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance and CustomerSatisfaction all consumers are given the opportunity and necessary resources todeal directly with our company in hopes of reaching a fair resolutionInaddition to that, all consumers receive informative documentation prior totheir service date, advising them that in the unlikely event a consumer mayrealize that some of their goods are damaged or missing, or if they feel thatthey have been over-charged or charged for services that they didn’t receivedprior, during or after services were completed, they are provided with theopportunity to have their issues and concerns formally addressed, investigatedand resolved in accordance with theircoverage and contractual liabilities To betterunderstand and validate all of the consumer claims/complaints we respectfully request that theconsumer submit copies of the contracts they have received from the company,they allegedly have had transactions with to determine and validate the companythey are attempting to file their complaint againstThus will confirminteraction between both parties and ensure a fair investigation for both thecustomer as well as the companyWe respectfully request that the consumerprovide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issuesBe sure to highlight any notations made at the time ofservice implementing said concernsWe strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing Very Truly, Mark L***Customer Service Department – Giant Xpress Moving & Storage

Awesome experience stars

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.While I understand that they feel that details of the increased cost was "clearly stated" in the contract, the truth is that they stated verbally that they would deliver by 6/if picked up by 5/and they did not detail the cost increases until my belongings were on their truck I had no option The final delivery date was ultimately 6/24, which is not "a timely delivery" as they state in their responseEven more upsetting is that instead of an apology or a phone call to resolve this issue they state that I was rude to them and even threatened their life on the phone In what world do these type of people and statements occur? I am a professional businessman with a family and threatening someone is simply not in my world I will not consider this closed until I receive an apology for both how I was treated originally and now for their comment that I threatened their lives on the phone Regards, [redacted] ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.] RevDex.com: At this time, I have not been contacted by GiantXpress Moving & Storage regarding... complaint ID [redacted] . Regards, [redacted]

Ms [redacted] , Roman,serif;"> The additional charges, which were discussed with management when they called you, came from you having additional cubic footage than what you originally said you had, and from packing/laborThe packing was done on site, and though the company understands you could have gotten the materials for cheaper elsewhere, the crew is on a strict timeline and would not have had time to wait for anyone to go and get materials, especially when we have them on site alreadySince you signed the contract for these charges, there is nothing further the company can doAlso, we never guarantee a delivery dateToo many factors disable the company from guaranteeing a delivery date Regarding the fireplace, you mentioned to multiple members of the company that you weren’t concerned about it because, “ it’s just a cheap one from [redacted] ,” plus the fact that it is a pressed wood itemWe do have a clause about that, and it is included in the paperworkWe sent the information to the claims department, and they are working on a better resolution for you With the mirror, upper management spoke to the crew and determined what happenedYou were absent at time of delivery, but your son was there, and he was the one who told the crew not to worry about itThe crewmember on site informed him the screws were in the drawer of the dresser, and did as instructed by your son Management also informed you that the company cannot reimburse $You had an overage of exactly cubic feet, plus $in packingWe apologize for any inconvenience, but hope this clears up any confusion GiantXpress Moving and Storage Revdex.com Case Number: [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The details of the response from Giant Xpress Moving company do not resolve any issueThe response is basically information that was already told to us over the phone by them.The bottom line of all of this is that we paid for services not provided. We paid $for extra packing on our furniture that was not provided. As a result of this negligence, our furniture was damagedWe have photo documentation of this damage and notation was made on the Bill of Lading when the delivery was received.We were referred by Giant Xpress Moving company to ***We are finalizing all of the documentation we need to be able to send our claim to that companyFor this, we had to pay $for a company to come assess the damageThe final total of the damage assessed will be included in this claim.To make ourselves whole, we are requesting full replacement value for the damaged furniture, plus reimbursement for services not provided and reimbursement for getting damages assessedThe amount to replace the furniture is $In addition, $for services not provided and $to have a company come assess the damages.The total value we are requesting from Giant Xpress Moving company is $
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by GiantXpress Moving & Storage regarding complaint ID
***
Regards,
*** ***

Mrand Mrs***, As per the contract, you were charged additional for
packing materials, excessive cubic feet, and stairsYou were also provided copies of the packing materials and the revised written estimate Your original estimate was for cubic feetAt time of pick-up, the foreman concluded you would have cubic feetThis was caused by additional items that were not listed on the original inventory and bulky itemsAdditionally, the foreman on-site waived the fee for the bulky toys as a courtesyThe company cannot estimate over what you tell them you haveThe office received two (2) phone calls regarding the delivery of your belongingsThe second one was answered, and the date of delivery was discussed with dispatchYour belongings were delivered within days of your first available date because of the urgency you placed in the phone callThe company is very compassionateThe company rescheduled other deliveries to make sure your belongings were delivered early, due to the phone call stating you had small children, one of whom did not handle change wellAs soon as the company had a truck available, your belongings were sent outAs far as the crew arriving late goes, the company has handled the situation with swiftness, per your phone call with an office manager after delivery occurredConcerning the box: Mrs*** sent an email to Grace concerning the box, to which Grace replied to swiftly, letting her know dispatch would double check the warehouse, as it may have been accidentally overlooked when rushing to pack your belongings to be shipped outGrace also sent your information to the claim’s department to take care of the other issuesThe damages happened in transit, not by the crew’s disassemblyThat will be further discussed with the claim’s departmentThe inventory was signed at delivery stating everything was present, as well as the contract stating you understood and accepted the charges of the move We hope this clarifies all issues, GiantXpress Moving and Storage Revdex.com Case Number: ***

According to the contract you signed and have a copy of, your price increased due to several things not being packed upon pick-up, a charge of long carry, as well as additional inventoryAlso included in the paperwork you received was a 'Descriptive Inventory,' which shows what was packed by the
company, and what was packed by youThe majority of your belongings were packed by youThis was all included in the contractFurthermore, GiantXpress Moving and Storage does include a waiver concerning pressed wood items, which is explained to you at time of pick-up, and for which we do have the signed originalYour information was also forwarded to the Claims' Department, where they are still processingAny damages that were incurred happened during transit, as all of the belongings were put on the truck in pristine condition, and that's also something that can be taken up with the Claims' DepartmentWe hope this clarifies things for youIf you'd like another copy of all the paperwork you originally received, please contact the office

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I understand that they feel that details of the increased cost was "clearly stated" in the contract, the truth is that they stated verbally that they would deliver by 6/if picked up by 5/and they did not detail the cost increases until my belongings were on their truck I had no option The final delivery date was ultimately 6/24, which is not "a timely delivery" as they state in their response.Even more upsetting is that instead of an apology or a phone call to resolve this issue they state that I was rude to them and even threatened their life on the phone In what world do these type of people and statements occur? I am a professional businessman with a family and threatening someone is simply not in my world I will not consider this closed until I receive an apology for both how I was treated originally and now for their comment that I threatened their lives on the phone.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe statement from Giant Xpress is not reality No where in the estimate does it talk about bulk items The bulk item that was "moved without charge" was one which my wife told the crew that she did not want to take if there was an extra charge Also, if we mention two toddler sized mattresses and a queen mattress in the goods, the extra charges to "wrap" them, which was done quite poorly, should be known about when giving the estimatePlease respond to how rolls of tape were needed in a move not packed by the company?
As far as the company responding to phone calls, that is a ridiculous statement We called at least times and emailed twice with no response It was not until I called from a different number that we got an answerI find it difficult to believe that the crib damages happened in transit as one half of it was taken completely apart and rather than removing the screws on the other side, the metal was bent I doubt that half was reconnected and then bent "in transit"Please respond to the truck only being 80-85% full on arrival and even the driver estimating that there was cubic feet of goods rather than the we were charged for I even audiotaped him saying this on my phone (legal in Ohio with one party consent)I realize estimates can be off, but being almost 100% off after requiring a large deposit based on that low estimate raises a large red flagThe company essentially "played" us by not telling us before/during the move that they thought the amount being moved was far more than estimated It was not until all the goods were on the truck that they handed us a bill for $ Maybe not illegal, but not good business practice eitherWhy did the company have me call back on Monday only to not return multiple messages left or answer calls from our phone numbers
Regards,
*** ***

Mrand Mrs***, As per the contract, you were charged additional for packing materials, excessive cubic feet, and stairsYou were also provided copies of the packing materials and the revised written estimate
Your original estimate was for cubic feetAt time of pick-up, the foreman concluded you would have cubic feetThis was caused by additional items that were not listed on the original inventory and bulky itemsAdditionally, the foreman on-site waived the fee for the bulky toys as a courtesyThe company cannot estimate over what you tell them you haveThe office received two (2) phone calls regarding the delivery of your belongingsThe second one was answered, and the date of delivery was discussed with dispatchYour belongings were delivered within days of your first available date because of the urgency you placed in the phone callThe company is very compassionateThe company rescheduled other deliveries to make sure your belongings were delivered early, due to the phone call stating you had small children, one of whom did not handle change wellAs soon as the company had a truck available, your belongings were sent outAs far as the crew arriving late goes, the company has handled the situation with swiftness, per your phone call with an office manager after delivery occurredConcerning the box: Mrs*** sent an email to Grace concerning the box, to which Grace replied to swiftly, letting her know dispatch would double check the warehouse, as it may have been accidentally overlooked when rushing to pack your belongings to be shipped outGrace also sent your information to the claim’s department to take care of the other issuesThe damages happened in transit, not by the crew’s disassemblyThat will be further discussed with the claim’s departmentThe inventory was signed at delivery stating everything was present, as well as the contract stating you understood and accepted the charges of the move We hope this clarifies all issues, GiantXpress Moving and Storage Revdex.com Case Number: ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The statement from Giant Xpress is not reality.  No where in the estimate does it talk about bulk items.  The bulk item that was "moved without charge" was one which my wife told the crew that she did not want to take if there was an extra charge.  Also, if we mention two toddler sized mattresses and a queen mattress in the goods, the extra charges to "wrap" them, which was done quite poorly, should be known about when giving the estimate.Please respond to how 32 rolls of tape were needed in a move not packed by the company?As far as the company responding to phone calls, that is a ridiculous statement.  We called at least 3 times and emailed twice with no response.  It was not until I called from a different number that we got an answer.I find it difficult to believe that the crib damages happened in transit as one half of it was taken completely apart and rather than removing the screws on the other side, the metal was bent.  I doubt that half was reconnected and then bent "in transit".Please respond to the truck only being 80-85% full on arrival and even the driver estimating that there was 1800 cubic feet of goods rather than the 2000 we were charged for.  I even audiotaped him saying this on my phone (legal in Ohio with one party consent).I realize estimates can be off, but being almost 100% off after requiring a large deposit based on that low estimate raises a large red flag.The company essentially "played" us by not telling us before/during the move that they thought the amount being moved was far more than estimated.  It was not until all the goods were on the truck that they handed us a bill for $7930.  Maybe not illegal, but not good business practice either.Why did the company have me call back on Monday only to not return multiple messages left or answer calls from our phone numbers.
Regards,
[redacted]

Ms. [redacted],               The additional charges, which were discussed with management when they called you, came from you having additional cubic footage than what you originally said you had, and from packing/labor. The packing was done...

on site, and though the company understands you could have gotten the materials for cheaper elsewhere, the crew is on a strict timeline and would not have had time to wait for anyone to go and get materials, especially when we have them on site already. Since you signed the contract for these charges, there is nothing further the company can do. Also, we never guarantee a delivery date. Too many factors disable the company from guaranteeing a delivery date.             Regarding the fireplace, you mentioned to multiple members of the company that you weren’t concerned about it because, “… it’s just a cheap one from [redacted],” plus the fact that it is a pressed wood item. We do have a clause about that, and it is included in the paperwork. We sent the information to the claims department, and they are working on a better resolution for you.             With the mirror, upper management spoke to the crew and determined what happened. You were absent at time of delivery, but your son was there, and he was the one who told the crew not to worry about it. The crewmember on site informed him the screws were in the drawer of the dresser, and did as instructed by your son.             Management also informed you that the company cannot reimburse $500. You had an overage of exactly 103 cubic feet, plus $235 in packing. We apologize for any inconvenience, but hope this clears up any confusion.   GiantXpress Moving and Storage   Revdex.com Case Number: [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by GiantXpress Moving & Storage regarding complaint ID [redacted].
Regards,
[redacted]

Revdex.com spoke to the business by phone on June 11, 2015. They stated that the customer was provided a price for the move, and that her contract stated there would be additional charges for certain items. There was an additional charge for the three flights of stairs. The business states that the...

customer did not make them aware of the stairs prior to the move. There was also an additional charge for rolls of tape, as the business charges for providing packing materials. The business stated that they offered to do the packing for the damaged items, which she refused and decided to pack the items herself, which is what caused the damage. The business states that they requested pictures of the damage, which the customer declined. The business has said that their claims department is currently working with the customer on a claim for the damaged items.

CompanyResponse to Revdex.com Case # [redacted] - [redacted]August 12, 2015 Revdex.com SERVING CENTRALVIRGINIA,...

INC                                      �...⇄ Moorefield Park DriveRichmond, VA 23236 Phone: (804) 648-0016 Email: [email protected] URL: http://www.Revdex.com.org/richmond Re: Revdex.com Case # 10743794 - Tyler ChaversDear Revdex.com,  Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through MovingClaims.net (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance and CustomerSatisfaction all consumers are given the opportunity and necessary resources todeal directly with our company in hopes of reaching a fair resolution. Inaddition to that, all consumers receive informative documentation prior totheir service date, advising them that in the unlikely event a consumer mayrealize that some of their goods are damaged or missing, or if they feel thatthey have been over-charged or charged for services that they didn’t receivedprior, during or after services were completed, they are provided with theopportunity to have their issues and concerns formally addressed, investigatedand  resolved in accordance with theircoverage and contractual liabilities.  To betterunderstand and validate all of the consumer claims/complaints we respectfully request that theconsumer submit copies of the contracts they have received from the company,they allegedly have had transactions with to determine and validate the companythey are attempting to file their complaint against. Thus will confirminteraction between both parties and ensure a fair investigation for both thecustomer as well as the company. We respectfully request that the consumerprovide the following supportive Documents (FRONT AND BACK);  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods DescriptiveInventory (both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing.  Very Truly, Mark L[redacted]Customer Service Department – Giant Xpress Moving & Storage.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by GiantXpress Moving & Storage regarding...

complaint ID [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The day of the move we were quoted one price and when themovers got there were given another as previously stated we had less than a onebedroom apartment to move. No heavy furniture was included. As far as the rollsof tapes after the movers charged us for the rolls they took them with them anddid not leave them behind. As for the rims they never spoke to me as to havingthem wrapped or not they spoke to my husband and he instructed them that theyneeded to be handled carefully because of the value of the rims as you can seefrom the pictures they are very expensive over $10,000 why would he not wantthem wrapped that doesn't make sense. We watched the movers wrap the rims inheavy duty moving blankets and they still managed to have them damaged. They refuseto take responsibility for the damage because of the cost of the rims theirclaims dept will not reimburse for the damage. We are working with the claimsdept to for are other lost valuables that are completely unaccounted for anddamages to almost everything we had moved and that process alone takes overthree months. As a consumer it is completely unjustified that we are beingpenalized for a service we paid for and promised and was not given. That is whyI would like a complete refund from this moving company. Their customer serviceis terrible and we feel as though we were completely robbed. They accused meand my husband of lying and repeatedly hung up the phone on me when I wantedanswers. How do you treat paying customers like this and still continue to bein business. You entrust a company with your valuables after you pay for theservice you have a right to have them back in the same condition    
[redacted]