GiantXpress Moving & Storage

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The details of the response from Giant Xpress Moving company do not resolve any issue. The response is basically information that was already told to us over the phone by them.
The bottom line of all of this is that we paid for services not provided. We paid $805 for extra packing on our furniture that was not provided.  As a result of this negligence, our furniture was damaged. We have photo documentation of this damage and notation was made on the Bill of Lading when the delivery was received.
We were referred by Giant Xpress Moving company to [redacted]. We are finalizing all of the documentation we need to be able to send our claim to that company. For this, we had to pay $200 for a company to come assess the damage. The final total of the damage assessed will be included in this claim.
To make ourselves whole, we are requesting full replacement value for the damaged furniture, plus reimbursement for services not provided and reimbursement for getting damages assessed. The amount to replace the furniture is $6400.51. In addition, $805 for services not provided and $200 to have a company come assess the damages.
The total value we are requesting from Giant Xpress Moving company is $7405.51.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While I understand that they feel that details of the increased cost was "clearly stated" in the contract, the truth is that they stated verbally that they would deliver by 6/10 if picked up by 5/31 and they did not detail the cost increases until my belongings were on their truck.  I had no option.   The final delivery date was ultimately 6/24, which is not "a timely delivery" as they state in their response.
Even more upsetting is that instead of an apology or a phone call to resolve this issue they state that I was rude to them and even threatened their life on the phone.  In what world do these type of people and statements occur?   I am a professional businessman with a family and threatening someone is simply not in my world.  I will not consider this closed until I receive an apology for both how I was treated originally and now for their comment that I threatened their lives on the phone. 
Regards,
[redacted]

Ms. [redacted],  
Roman,serif;">            The additional charges, which were discussed with management when they called you, came from you having additional cubic footage than what you originally said you had, and from packing/labor. The packing was done on site, and though the company understands you could have gotten the materials for cheaper elsewhere, the crew is on a strict timeline and would not have had time to wait for anyone to go and get materials, especially when we have them on site already. Since you signed the contract for these charges, there is nothing further the company can do. Also, we never guarantee a delivery date. Too many factors disable the company from guaranteeing a delivery date.             Regarding the fireplace, you mentioned to multiple members of the company that you weren’t concerned about it because, “… it’s just a cheap one from [redacted],” plus the fact that it is a pressed wood item. We do have a clause about that, and it is included in the paperwork. We sent the information to the claims department, and they are working on a better resolution for you.             With the mirror, upper management spoke to the crew and determined what happened. You were absent at time of delivery, but your son was there, and he was the one who told the crew not to worry about it. The crewmember on site informed him the screws were in the drawer of the dresser, and did as instructed by your son.             Management also informed you that the company cannot reimburse $500. You had an overage of exactly 103 cubic feet, plus $235 in packing. We apologize for any inconvenience, but hope this clears up any confusion.   GiantXpress Moving and Storage   Revdex.com Case Number: [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this...

resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

I had great experience with GiantXpress. They delivered and picked my belongings up fast and professional. Thank ya'll for everything I def recommend to family and friends and will use again.
:)

Where is my furniture. It has been 29 days since it was picked up in Virginia for moving to Massachusetts. My email has not be answered and the price has gone up several times, but still no furniture after a month.

Review: I contracted with Giant Epress moving to move my daughters from DC to Chicago. I signed a contract with an estimate of $1700 and paid 20% down. I explained that it as crucial for delivery to occur on 6/10/16 with no flexibility in that date. They indicated that the pickup date needed to be 5/31/16 to hit that date.

On 5/31 the driver/ dispatcher Mike arrived 2 hours late and immediately told me the fee would be $500 higher because the cube size would be approx 10% greater than what was reviewed twice on the phone with Grace during our inventory. I paid this as I had no other choice.

I started calling 3 days later to check on 6/10/16 delivery date and I was told that that was only an estimate and I potentially could take 30 working days to arrive.

I called very day and left messages with every number to resolve this issue. Nobody every called me back or responded to my messages. Even their business manager Candace did not respond to my calls.

On 6/13/16 I was told that my furniture was placed on a truck for delivery. Unfortunately, this truck left DC and traveled to Houston, Dallas, 3 stops in Floriad, Indiana and Michigan. On 6/20/16 I spoke to the driver who informed me that he would deliver by Friday 6/24 but it would cost me $250 more as their truck was too big for Chicago and they needed to rent a smaller truck. He also told me that in order to make that date I would need to "tip" home an addition $500.

On 6/23 I spoke to Mike at Giant Express with the details and he told me that if I wanted my furniture ever to be delivered I would need to pay these fees. He was rude, condescending and hung up on me twice that afternoon.

My furniture was delivered today 6/24/16 and the driver would not unpack the truck until I paid him everything that he demanded. My original quote of $1700 ended up totaling close to $3000. Even worse was how I was treated and how terrible the experience has been.Desired Settlement: I should be compensated for at least the $250 I was charged to rent a smaller truck and for the $500 in "ransom" that the driver insisted I pay in order to get my belongings.

I also want an apology from the company.

Business

Response:

Mr. [redacted], After reviewing your contract several times, speaking with the members of the company you spoke to, and reading your complaint, we have determined that we are unable to compensate you. The reasons are as follows: · You signed the contract, which clearly states if there is no space for a full-sized 18-wheeler, you are responsible for the shuttle fee. · The $500 tip was something you offered, not something the driver requested. You did not have to tip him anything. · Date of delivery is never guaranteed, as there are too many factors that could disable it. You were informed of this at the time of booking. Also, in reference to the price increase of your move, it increased for several reasons that were explained to you before you signed the paperwork. Those reasons are listed below: · Long carry · Additional volume · Mirror Packing · Elevator In regards to you being hung up, we sincerely apologize for that. We also let all employees know they do not have to accept verbal assaults from anyone. The reason you were hung up on was because dispatch received a threat on life from you. We put your belongings on a truck that we knew would get to you sooner than the original route, and delivered your belongings in a timely manner. We sincerely hope this clears everything up for you, GiantXpress Moving and Storage Revdex.com Case Number: [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While I understand that they feel that details of the increased cost was "clearly stated" in the contract, the truth is that they stated verbally that they would deliver by 6/10 if picked up by 5/31 and they did not detail the cost increases until my belongings were on their truck. I had no option. The final delivery date was ultimately 6/24, which is not "a timely delivery" as they state in their response.

Review: Initially I saw a bad rating for them at the Revdex.com. I called to discuss, because I realize sometimes the ratings aren't accurate. They assured me that all has been improved. So I gave them a chance. I spoke with their representative and she informed me my total cost would be $1,042.00. Pick up on Friday between 2-4 and delivery the exact same day. I called her several times and confirmed and asked questions. At no time did she informed me of all the outrageous cost that I had to pay after the truck was pack and the large amount I had to pay upon delivery.

The delivery dispatcher supervisor told me that I signed the contract, however my contract did not include an itemized list of the extras. I could have purchased more boxes tape, shrink wrap more lower than charged.

I have since called back because my fireplace was damaged and they didn't put the mirror on my dresser nor do I have the screws.

I am further disappointed with Giant Express and I received a call with a resolution of $100 and was later advised that my complaint would be further reviewed and I would receive a call.

Not surprised that I didn't receive call even though I was told customer service is important to them , it is not shown in their response/actions. They pride themselves in customer satisfaction.

Total I was told I would have to pay ( I have the saved message received)

$1,040.00

Charged day of move $1,910.08

Total Difference $870.08 (deposit not included in this amount)

After deposit deducted $662.08

Note: Movers broke portable fireplace and didn't install mirror on dresser and left no screws.Desired Settlement: They asked me what I thought they should do. Really. So here is the answer reimburse me $500.00 and send me screws for my dresser. Please note this doesn't include damages to fireplace.

Business

Response:

Ms. [redacted], The additional charges, which were discussed with management when they called you, came from you having additional cubic footage than what you originally said you had, and from packing/labor. The packing was done on site, and though the company understands you could have gotten the materials for cheaper elsewhere, the crew is on a strict timeline and would not have had time to wait for anyone to go and get materials, especially when we have them on site already. Since you signed the contract for these charges, there is nothing further the company can do. Also, we never guarantee a delivery date. Too many factors disable the company from guaranteeing a delivery date. Regarding the fireplace, you mentioned to multiple members of the company that you weren’t concerned about it because, “… it’s just a cheap one from [redacted],” plus the fact that it is a pressed wood item. We do have a clause about that, and it is included in the paperwork. We sent the information to the claims department, and they are working on a better resolution for you. With the mirror, upper management spoke to the crew and determined what happened. You were absent at time of delivery, but your son was there, and he was the one who told the crew not to worry about it. The crewmember on site informed him the screws were in the drawer of the dresser, and did as instructed by your son. Management also informed you that the company cannot reimburse $500. You had an overage of exactly 103 cubic feet, plus $235 in packing. We apologize for any inconvenience, but hope this clears up any confusion. GiantXpress Moving and Storage Revdex.com Case Number: [redacted]

Review: Company estimate half the eventual moving price ($3900 vs $7930). No indication of this until after our things were completely loaded on truck. No ability to cancel move knowing anywhere around the real price because our things were already on the truck. No indication of additional charges for bulk items on estimate ($275). $600 deposit based on estimate when it should have been obvious to them to estimate more cubic feet for the amount we told them we have. They did not respond to calls while having our materials in warehouse to discuss delivery. They have not returned calls when they told me to call back during the week to further discuss the bill. Charged for 32 rolls of tape when we packed all of our things. Driver even said we had about 1800 cubic feet of goods at the time of delivery. 2000 cubic foot truck was probably 80-85% full and we were charged for 2000 cubic feet. Delivery was about 3 hours late because "they overslept" Damage to our baby's crib and our son's toddler bed because of how carelessly they were taken apart. they just bent the metal holding the mattress up rather than taking out screws.

Also found that box containing my wife's jewelry is missing after the move. The police are now involved.Desired Settlement: Refund/bill adjustment. Apology. Contact from the business.

Business

Response:

Mr. and Mrs. [redacted], As per the contract, you were charged additional for packing materials, excessive cubic feet, and stairs. You were also provided copies of the packing materials and the revised written estimate. Your original estimate was for 1200 cubic feet. At time of pick-up, the foreman concluded you would have 2000 cubic feet. This was caused by additional items that were not listed on the original inventory and bulky items. Additionally, the foreman on-site waived the fee for the bulky toys as a courtesy. The company cannot estimate over what you tell them you have. The office received two (2) phone calls regarding the delivery of your belongings. The second one was answered, and the date of delivery was discussed with dispatch. Your belongings were delivered within 8 days of your first available date because of the urgency you placed in the phone call. The company is very compassionate. The company rescheduled 3 other deliveries to make sure your belongings were delivered early, due to the phone call stating you had 3 small children, one of whom did not handle change well. As soon as the company had a truck available, your belongings were sent out. As far as the crew arriving late goes, the company has handled the situation with swiftness, per your phone call with an office manager after delivery occurred. Concerning the box: Mrs. [redacted] sent an email to Grace concerning the box, to which Grace replied to swiftly, letting her know dispatch would double check the warehouse, as it may have been accidentally overlooked when rushing to pack your belongings to be shipped out. Grace also sent your information to the claim’s department to take care of the other issues. The damages happened in transit, not by the crew’s disassembly. That will be further discussed with the claim’s department. The inventory was signed at delivery stating everything was present, as well as the contract stating you understood and accepted the charges of the move. We hope this clarifies all issues, GiantXpress Moving and Storage Revdex.com Case Number: [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The statement from Giant Xpress is not reality. No where in the estimate does it talk about bulk items. The bulk item that was "moved without charge" was one which my wife told the crew that she did not want to take if there was an extra charge. Also, if we mention two toddler sized mattresses and a queen mattress in the goods, the extra charges to "wrap" them, which was done quite poorly, should be known about when giving the estimate.Please respond to how 32 rolls of tape were needed in a move not packed by the company?As far as the company responding to phone calls, that is a ridiculous statement. We called at least 3 times and emailed twice with no response. It was not until I called from a different number that we got an answer.I find it difficult to believe that the crib damages happened in transit as one half of it was taken completely apart and rather than removing the screws on the other side, the metal was bent. I doubt that half was reconnected and then bent "in transit".Please respond to the truck only being 80-85% full on arrival and even the driver estimating that there was 1800 cubic feet of goods rather than the 2000 we were charged for. I even audiotaped him saying this on my phone (legal in Ohio with one party consent).I realize estimates can be off, but being almost 100% off after requiring a large deposit based on that low estimate raises a large red flag.The company essentially "played" us by not telling us before/during the move that they thought the amount being moved was far more than estimated. It was not until all the goods were on the truck that they handed us a bill for $7930. Maybe not illegal, but not good business practice either.Why did the company have me call back on Monday only to not return multiple messages left or answer calls from our phone numbers.

Regards,

Review: - Giant xPress Movers agreed to pick up household items from Virginia and move to Texas

- Hope, employee, agreed that I would be advised of a delivery date and that my items would be delivered to Texas with in 5 days; she indicated that Giant xPress is a family business and that I would work with her for the entire move

- Giant xPress picked up items on July 15th without issue

- I contacted Giant xPress by both email and phone and did not receive a return call or email between July 20-23rd

- I left four messages for Hope with out a return phone call

- I spoke with Hope July 23rd at 9:45am after calling several times (no return call)

- Hope rudely informed me that she did not have anything to do with the warehouse and that I needed to speak with Mike but she would call the warehouse

- Hope called me and informed me that Mike was expecting my call and would answer immediately at the number she provided

- I called Mike and no answer, I left a message and have yet to receive a return phone call

- My items have not been delivered, there is no estimated date of delivery

- As stated during our initial conversation, I can not receive items between August 2nd and August 14th, Hope indicated during our initial conversation that this would be a non-issue as items would be delivered within 5 daysDesired Settlement: I would like my items delivered immediately in the same condition that they were picked up.

Business

Response:

CompanyResponse to Revdex.com Case # [redacted] - [redacted]

July 23, 2015 Revdex.com SERVING CENTRALVIRGINIA, INC 720 Moorefield Park DriveRichmond, VA 23236 Phone: (804) 648-0016 Email: [email protected]: http://www.Revdex.com.org/richmond Re: Revdex.com Case # [redacted] - [redacted]Dear Revdex.com, Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through MovingClaims.net (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance and CustomerSatisfaction all consumers are given the opportunity and necessary resources todeal directly with our company in hopes of reaching a fair resolution. Inaddition to that, all consumers receive informative documentation prior totheir service date, advising them that in the unlikely event a consumer mayrealize that some of their goods are damaged or missing, or if they feel thatthey have been over-charged or charged for services that they didn’t receivedprior, during or after services were completed, they are provided with theopportunity to have their issues and concerns formally addressed, investigatedand resolved in accordance with theircoverage and contractual liabilities. To betterunderstand and validate all of the consumer claims/complaints we respectfully request that theconsumer submit copies of the contracts they have received from the company,they allegedly have had transactions with to determine and validate the companythey are attempting to file their complaint against. Thus will confirminteraction between both parties and ensure a fair investigation for both thecustomer as well as the company. We respectfully request that the consumerprovide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing. Very Truly, [redacted]Customer Service Department – Giant Xpress Moving & Storage.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by GiantXpress Moving & Storage regarding complaint ID [redacted].

Regards,

Review: I hired GiantXpress Moving for my move from Beltsville, MD to Austin,Tx. They scheduled the pickup for 10/20/2014 with delivery on 10/29/2014.They indicated that this delivery date could be impacted by truck availability and in fact, they adjusted my pickup date to accommodate that contingency. Their estimate for the move was $1251.20. I was told that this covered packing and moving and that there would be NO additional charges. I paid them a $250.24 deposit on 10/11/2014.Subsequently, the pickup date was postponed until 10/21/2014 per a request by GiantXpress Moving in order for them to care for an emergency. Eventually, when the movers arrived to pack my belongings, they increased my price to $2369.34, a nearly 100% increment over the original estimate. They indicated that the reason for the increase was that my actual space requirements were larger than they had figured and there were additional charges for packaging. This was in spite of the earlier inventory estimates that had been made and assurances that packing was covered in the original estimate. Begrudgingly, I paid this extra cost at moving time with a check for $1589.32. I was also told that a remaining balance of $529.78 was due at delivery in cash.The movers did not arrive in Austin as had been expected on October 29. When I called for an explanation I was told that this delivery date was only an estimate and that my belongings were still in storage in Maryland. Since that initial contact, I have attempted follow-up calls every business day and have left voice mail messages. To date, I have not received a single return call. I cannot raise anyone at GiantXpress and I have no idea what has happened to my belongings.Desired Settlement: This is an unacceptable way of doing business and as a result I have been forced to live in a totally unfurnished apartment for over a week, sleeping on an air mattress, sitting in a folding chair and with no kitchen utensils. I believe that this company has breached our agreement and not only needs to expedite the delivery of my belongings, but at a significantly lower price no more than the initial estimate I received.If you need additional information, I am happy to discuss at your convenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Awesome job def recommend

I had great experience with GiantXpress. They delivered and picked my belongings up fast and professional. Thank ya'll for everything I def recommend to family and friends and will use again.

:)

Review: We contacted Giant Xpress movers to help with our relocation move from Virginia to West palm beach FL. First we were quoted one price over the phone based on what we were moving and after they took our deposit. Upon the movers arriving the movers quoted a whole different price. The customer service person assured us that since we were moving things that were well under 1400lbs(less than a 1 bedroom apartment) it would not change and it did and we were well underneath that. We asked them to hold our belongings in a storage unit that they offered until we became settled in our new home. I received an unexpected call from the movers that they were on there way. Once they arrived everything was damaged. Crystal glasses, flat screen tv, imported stereo system form Germany all of our china, very expensive custom rims that were individually wrapped with protective blankets. Also not mention alot of our boxes were missing no where to be found that were high end designer brands. When I started to look over everything and unwrap everything I noticed how damaged are things were. The mover just told me to file a claim and when I called the the headquarters for answers as to why our belongings were damaged and lost especially the rims that were individually wrapped they called me and my husband liars and told us that they were never wrapped and hung up the phone on us several timesDesired Settlement: I would like a full refund of the move based on the very poor customer service, frustration, lost and damage items. in my opinion I don't believe they should even be in business

Business

Response:

Revdex.com spoke to the business by phone on June 11, 2015. They stated that the customer was provided a price for the move, and that her contract stated there would be additional charges for certain items. There was an additional charge for the three flights of stairs. The business states that the customer did not make them aware of the stairs prior to the move. There was also an additional charge for rolls of tape, as the business charges for providing packing materials. The business stated that they offered to do the packing for the damaged items, which she refused and decided to pack the items herself, which is what caused the damage. The business states that they requested pictures of the damage, which the customer declined. The business has said that their claims department is currently working with the customer on a claim for the damaged items.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The day of the move we were quoted one price and when themovers got there were given another as previously stated we had less than a onebedroom apartment to move. No heavy furniture was included. As far as the rollsof tapes after the movers charged us for the rolls they took them with them anddid not leave them behind. As for the rims they never spoke to me as to havingthem wrapped or not they spoke to my husband and he instructed them that theyneeded to be handled carefully because of the value of the rims as you can seefrom the pictures they are very expensive over $10,000 why would he not wantthem wrapped that doesn't make sense. We watched the movers wrap the rims inheavy duty moving blankets and they still managed to have them damaged. They refuseto take responsibility for the damage because of the cost of the rims theirclaims dept will not reimburse for the damage. We are working with the claimsdept to for are other lost valuables that are completely unaccounted for anddamages to almost everything we had moved and that process alone takes overthree months. As a consumer it is completely unjustified that we are beingpenalized for a service we paid for and promised and was not given. That is whyI would like a complete refund from this moving company. Their customer serviceis terrible and we feel as though we were completely robbed. They accused meand my husband of lying and repeatedly hung up the phone on me when I wantedanswers. How do you treat paying customers like this and still continue to bein business. You entrust a company with your valuables after you pay for theservice you have a right to have them back in the same condition

Review: We hired Giant Xpress for our move from Norfolk, VA to Decatur, GA at the end of May. Our initial estimate was priced at $993 with a pickup date of 06/23/2015 and a delivery between 6/28 and 6/30 . This estimate inventory listed a "one bedroom apartment" and claimed heavy furniture padding was included. Two days before the pickup date we were called by the company to give an itemized list, for they had to make labels for each item. I gave them the final list and was told that the price would increase to $1741.96 due to an increase in items. Since the estimate given before stated only "one bedroom apartment", I was unable to know what the inventory was prior to this increase. However, the down payment was already taken and we did not want to be penalized for cancelling so we accepted the new price. After packing our belongings the movers told us that the total square footage was still more than expected, and increased the price again. Also, although the estimate said "Free" Heavy Furniture Padding, we were charged for the tape and shrink wrap to hold the padding on to our furniture for another $290. Our final price reached $2440.70, much more than either estimate. Our items did not arrive in the time frame as expected. After several days we called and were told that they had a truck leaving on 07/03/15 and our items would arrive around that time. It did not arrive and we heard nothing from the company. We contacted them the following week for an update and were told they "could not make everybody happy" but assured us a truck was leaving that week and our items would be on it. When it still did not arrive we called and sent emails to the manager for some clarification, but received no response from Giant Xpress at all. My father who lives in Virginia went to the office to speak with them on 07/13/15 as to why there was a delay and no communication. The receptionist coordinated with their distribution that day and we received our items the next morning on 07/14/15.Desired Settlement: The entirety of this move lacked customer service and communication on behalf of the business. The initial estimate was nowhere near what we paid, which I have seen other customers report as well. All delivery communication was initiated by ourselves and had it not been for my father being able to visit their office I am not sure when we would have received our items. For these reasons we feel Giant Xpress did not adhere to our agreement and therefore we should not be held accountable for the final price given. We request a reimbursement of $698.78 to adhere to the second estimate we agreed to of, $1741.96. We request this amount be reimbursed due to multiple issues and missing paid days of work for their scheduling as delivery dates changed and we were not given a proper 24 hour notice. Please feel free to contact us for any further information.

Business

Response:

CompanyResponse to Revdex.com Case # [redacted] - [redacted]August 12, 2015 Revdex.com SERVING CENTRALVIRGINIA, INC 720 Moorefield Park DriveRichmond, VA 23236 Phone: (804) 648-0016 Email: [email protected] URL: http://www.Revdex.com.org/richmond Re: Revdex.com Case # 10743794 - Tyler ChaversDear Revdex.com, Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through MovingClaims.net (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance and CustomerSatisfaction all consumers are given the opportunity and necessary resources todeal directly with our company in hopes of reaching a fair resolution. Inaddition to that, all consumers receive informative documentation prior totheir service date, advising them that in the unlikely event a consumer mayrealize that some of their goods are damaged or missing, or if they feel thatthey have been over-charged or charged for services that they didn’t receivedprior, during or after services were completed, they are provided with theopportunity to have their issues and concerns formally addressed, investigatedand resolved in accordance with theircoverage and contractual liabilities. To betterunderstand and validate all of the consumer claims/complaints we respectfully request that theconsumer submit copies of the contracts they have received from the company,they allegedly have had transactions with to determine and validate the companythey are attempting to file their complaint against. Thus will confirminteraction between both parties and ensure a fair investigation for both thecustomer as well as the company. We respectfully request that the consumerprovide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing. Very Truly, Mark L[redacted]Customer Service Department – Giant Xpress Moving & Storage.

Review: About 6 months ago I used this Giant xpress moving company to move me from Virginia beach to Melbourne, FL and had the worst experience of my life and was misled and taken advantage of. I originally was quoted 1,764 for my total move, then they turned around while holding my merchandise hostage and doubled the amount and threatened me if I did not pay they would keep my furniture and belongings. In addition, when I received my stuff 2days later in Florida I had missing furniture and damages to my property and merchandise. I contacted them to see if I could resolve this issue with them before I contacted Revdex.com, that's why 6 months have passed by, but they totally ignore me. These companies should be banned from the U.S. for ripping consumers and cheating them. So now I sit at home with damaged and missing furniture.Desired Settlement: No settlement has been issued

Business

Response:

Company Response to Revdex.com Case # [redacted] - [redacted] December 22, 2015 Revdex.com SERVING CENTRAL VIRGINIA, INC 720 Moorefield Park Drive Richmond, VA 23236 Phone: (804) 648-0016 Email: [redacted] URL: [redacted] Re: Revdex.com Case # [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, [redacted] Customer Service Department – Giant Xpress Moving & Storage.

Awesome experience .... 5 stars

Review: Giant Xpress Moving and Storage gave me a quote of $1200. The final cost turned out to be almost $5, 000!!! They picked up my things on May 31 and did not provide me with any paperwork. I asked when should I expect my things I was told next week once they received the check for payment which would make it the week of June 8 - 13 and that I would receive a call 24 hours prior to delivery. The check was overnighted to them and they cashed it on June 5th. I called on June 8th to find out if they received the payment. I was told that everything was fine and that my things were being loaded on the truck as we speak and that I should receive my things by the end of the week. As of June 11th I had not received the 24 hour call so I called them and was told that my things went out last night (June 10) and that the driver had to stop in North Carolina and then Florida but I needed to call dispatch to make sure. After calling dispatch I learned that nothing I was told was true. That my things had not been loaded and were not on any truck. I was also told that I may not receive my things until the next week which would make it the week of June 14 - 20. So in order to resolve this I asked the dispatcher if we could do a conference call and he became very agitated and wanted to know with who, I told him with the office staff because I was tired of being told all these different stories. He proceeded to give me the brush off, that he was busy and had to deal with other customers. I tried calling the office back numerous times to find out what was going on and why I have been given all this misleading information and no one would even answer the phone. Now I am very agitated because these people have my belongings and money and are giving me what seems like the run around. On my last call to them I told them that I was going to contact the Revdex.com and file a lien on their business license. I am also afraid that some of my things will be missing and damaged.Desired Settlement: I would like the Revdex.com to contact Giant Xpress to get an actual delivery date of my things, why they give conflicting information and why they did not provide me with paperwork. (is it so they can go thru my things and take what they want?) I strongly feel that these people are shady.