Gibbs Company

We hired the Gibbs company under the *** name to do work on our home foundation work after nine months of *** telling us if they were running behind he sent us an email telling us that they were no longer going to be working with *** that they were changing systems we told him at that time that we did not want no longer want to do business with him that we wanted to continue to do business with *** we can’t tact and *** at that point and we found out that *** was filing bankruptcy *** promised to give us a refund of our $4000 which in fact he had never had any intentions of giving us our money back so basically *** stalled our $4000 Never completed any work and lied to us for nine months about having the work done he’s a thief and a fraud the only saving grace is that *** is working with us to try to rectify the problem and from what we’ve been told *** is filing bankruptcy and probably open up under another name and we are not the only ones that he’s done this to taking good honest people’s money and running off with it what a scam shame on you

We signed a contract for foundation stabilization with Gibbs in March 2018, paid the down payment in April 2018, they began work on September 6, 2018 and finally completed on November 20, 2018 after assuring us that the work itself would take no more than a week and a half. We paid in full (except for the additional billing added later) long before they ever began work. The job we chose was quoted at $17,000 but it wound up costing over $23,000. They defended themselves by referring to a contract clause that would allow them additional billing if they had to dig deeper. They later acknowledged that the typical depth in our area was 40', yet they quoted the job at 21'. They dug holes in the front yard that were approximately 15' deep, and left them exposed for several weeks. They put up no caution signs and no safety barriers of any kind. The owner was dishonest and routinely ducked calls about the condition of the work site and about completion of their work. We had to argue with him repeatedly to get him to come out and finish things left undone after he said it was completed. He has lost his franchise with ***, but he didn't disclose that to us at any time. Gibbs encouraged us not to register the warranty with the *** because they wouldn't be going out of business any time but didn't mention that they had lost the franchise with them. The new *** franchisee has agreed to come and correct the grading and drainage problems they had done incorrectly in order to try to restore ***'s reputation in the area. This business was *** and dishonest.

The work was very slow and unprofessional. It was suppose to be a 3 month project and took 5 months because of constant turnover in employees and no one showing up. Constant new employees that damaged our siding,gutters,concrete. It took 1 year for them to come back and fix things and then they damaged more in the process. We finally asked them to leave and we would fix the rest ourselves. I would not recommend this company.

I contracted with *** of Mid Missouri on 6/21/18 to perform Poly jacking at my house, under the driveway. They took a 501.33 dollar deposit, and promised to perform the work within 2 weeks. I have called 5 times since then, but have received no timeline about when the work would be done. Every time, the person who picks up the phone informs me that *** would call me back or write an e-mail to me, but nothing happens. Randy Gibbs never comes on the phone - he is either out of town or busy somewhere.