Giftly

We attempted to contact this customer at the email address provided, but did not receive a response. 
For assistance, we encourage all customers to contact us by filing a support ticket through the Help Center on our website [redacted] or by emailing us directly at...

[redacted] as stated on the telephone message.
The transaction history for this card indicates that it has been successfully used for one transaction. 
We need additional information from you about the card being declined in order to properly address your concern.
Please respond to our message by emailing [redacted]. For security purposes, we cannot discuss specific transaction information in a public forum such as this.

Initial Business Response /* (1000, 5, 2015/04/29) */
After receiving an email from the customer stating that her gift card had not been received as expected, we responded on 04/22/15. In this message, we asked her to confirm the mailing address where the card had been sent and also emailed her a...

PDF copy of the card so she had something in hand. Additionally, we asked if she would like us to mail a replacement card since the original appeared to have gotten lost in the mail. We never heard a response from the customer until this complaint via Revdex.com.
Until a Giftly has been redeemed, we offer a full refund for any reason. A customer can either email our support team and request a refund, or there is also a link in the customer's purchase receipt email where they can cancel and refund the gift card themselves.
This customer canceled her gift card on Thu, Apr 23, 2015 at 9:30 AM PT. At this time we issued a full refund of $57 (gift value plus processing fee) back to the credit card that was used to make the purchase.

This concern has been resolved directly with the customer. Per our Privacy Policy ([redacted] Giftly may use information we have collected "to measure how our members use the Service, and improve and enhance our offerings to you". Giftly is committed to protecting your personal...

information and will never rent or sell data that we collect during the course of a transaction.

Final Consumer Response /* (2000, 6, 2015/09/23) */
From: [redacted] (mailto:[redacted].com)
Sent: Tuesday, September 22, XXXX X:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
The website has contacted me and offered to remove...

the page. They explained that the cards are not fake, but we still would not like our business associated with their product, so I have requested that they take our page down.
[redacted]
Operations Assistant

Initial Business Response /* (1000, 5, 2015/04/29) */
After receiving an email from the customer stating that her gift card had not been received as expected, we responded on 04/22/15. In this message, we asked her to confirm the mailing address where the card had been sent and also emailed...

her a PDF copy of the card so she had something in hand. Additionally, we asked if she would like us to mail a replacement card since the original appeared to have gotten lost in the mail. We never heard a response from the customer until this complaint via Revdex.com.
Until a Giftly has been redeemed, we offer a full refund for any reason. A customer can either email our support team and request a refund, or there is also a link in the customer's purchase receipt email where they can cancel and refund the gift card themselves.
This customer canceled her gift card on Thu, Apr 23, 2015 at 9:30 AM PT. At this time we issued a full refund of $57 (gift value plus processing fee) back to the credit card that was used to make the purchase.