Giftly

Giftly was not contacted by this customer prior to communication via Revdex.com.The customer disputed the purchase with their card issuer, and Giftly provided additional information about the transaction to support the fraud investigation. On Feb 28, 2016, the bank resolved the dispute in Giftly's...

favor. The purchase of this gift card was validated by the customer's card issuer, the payment processor and Giftly's system, and it passed the required AVS and CVC checks.Giftly refunded $211 to the customer's debit card on Mar 8, 2016, immediately upon receiving the request via Revdex.com.An order number is not required to submit a help ticket on our website. The contact form contains a prominent link beneath the Order Number field that says "Click here if you don't have or can't find your order number." Screenshots of this form are attached.Alternatively, our support team can be reached by [redacted]. This contact information was also provided to the customer's bank at the time the dispute was initiated. (Giftly Contact Form - 1)

This concern has been resolved directly with the customer. Per our Privacy Policy ([redacted] Giftly may use information we have collected "to measure how our members use the Service, and improve and enhance our offerings to you". Giftly is committed to protecting your personal...

information and will never rent or sell data that we collect during the course of a transaction.

Initial Business Response /* (1000, 5, 2015/04/29) */
After receiving an email from the customer stating that her gift card had not been received as expected, we responded on 04/22/15. In this message, we asked her to confirm the mailing address where the card had been sent and also emailed her a...

PDF copy of the card so she had something in hand. Additionally, we asked if she would like us to mail a replacement card since the original appeared to have gotten lost in the mail. We never heard a response from the customer until this complaint via Revdex.com.
Until a Giftly has been redeemed, we offer a full refund for any reason. A customer can either email our support team and request a refund, or there is also a link in the customer's purchase receipt email where they can cancel and refund the gift card themselves.
This customer canceled her gift card on Thu, Apr 23, 2015 at 9:30 AM PT. At this time we issued a full refund of $57 (gift value plus processing fee) back to the credit card that was used to make the purchase.

Final Consumer Response /* (2000, 6, 2015/09/23) */
From: [redacted] (mailto:[redacted].com)
Sent: Tuesday, September 22, XXXX X:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
The website has contacted me and offered to remove...

the page. They explained that the cards are not fake, but we still would not like our business associated with their product, so I have requested that they take our page down.
[redacted]
Operations Assistant

Initial Business Response /* (1000, 5, 2015/04/29) */
After receiving an email from the customer stating that her gift card had not been received as expected, we responded on 04/22/15. In this message, we asked her to confirm the mailing address where the card had been sent and also emailed...

her a PDF copy of the card so she had something in hand. Additionally, we asked if she would like us to mail a replacement card since the original appeared to have gotten lost in the mail. We never heard a response from the customer until this complaint via Revdex.com.
Until a Giftly has been redeemed, we offer a full refund for any reason. A customer can either email our support team and request a refund, or there is also a link in the customer's purchase receipt email where they can cancel and refund the gift card themselves.
This customer canceled her gift card on Thu, Apr 23, 2015 at 9:30 AM PT. At this time we issued a full refund of $57 (gift value plus processing fee) back to the credit card that was used to make the purchase.