Gifts For You, LLC

This company is not customer service friendly and has the poorest excuses as to why they cannot improve their service or refund your money. I ordered a photo canvas from this website with a [redacted] coupon. Despite the fact that they include the name of the color (i.e., light gray, dark gray, black, white, etc.) next to color choices for fonts and the color scheme, they do NOT for the background selection. They merely show a picture of the colors (at least three of them can pass for gray depending on who is looking at them and from what angle). Needless to say, I selected a background option I believed to be gray (no way to confirm), when I looked at the preview of my order on my computer screen it LOOKED gray and when the product arrived it was purple. I called immediately and they told me it was my problem because I approved the preview. I told them the preview I approved looked gray on my computer. They're response..."The settings on computers vary. We can't control the settings on your computer." I responded, "Exactly, which is why you should indicate when the customer is making the selection what color they have chosen." The response, this one from a supposed supervisor... "We can't do that because we would have to write hundreds of colors. Every color has different shades." When I told her that was a crock because they offer the names of the colors for the fonts and color schemes, she resorted to... "We can't do that, that is why we show you a picture. You approved the picture." After going back and forth for over 40 minutes they refused to reprint with the correct color. First they offered me a 50% off coupon to re order. Why should I pay twice for the same product...which will probably come out wrong again because it is impossible to discern from those color options (without the names next to them) which is the gray canvas? When I refused to pay again, they told me I can return it, at my expense, for a refund. Again, I have to pay for what really is a problem on their end. THERE IS NO JUSTIFIABLE EXCUSE WHY THEY CAN WRITE THE NAMES OF THE COLORS IN EACH DROP DOWN MENU EXCEPT THE ONE FOR THE BACKGROUND. I frequently order personalized gifts for friends and family. Twice, I've had issues with the finalized product. Once from personalizationmall.com and once from personalcreations.com. They corrected the problem immediately and reshipped at their expense. This is a problem that can be easily corrected by adding the names of the colors in the background drop down menu and this company refuses to take responsibility. I will not purchase from them again.

Initial Business Response /* (1000, 5, 2015/08/11) */
We apologize for your trouble and are sorry to hear that you are dissatisfied with your shirt. All of our items are considered personalized as everything begins as a blank piece and a design is not printed to an item until ordered. As a one time...

courtesy we are happy to offer a refund of the purchase price of the item. If you would like to return your shirt, upon receipt, we will be happy to issue your item refund. Your shirt may be returned to us at:
MyWalkGear.com
[redacted]
[redacted] XXXXX
However, if you have found use for this shirt and would like to keep it, we are happy to offer a 50% refund of the item purchase price.

I ordered personalized wine glasses for my boyfriends birthday recently. Upon arrival one of the 2 glasses was broken. The other one was perfect and I was extremely happy on how the intact glass looked. I called customer service to request to replace only the broken glass, even expecting to pay for it. The woman I spoke to was extremely friendly and helpful and actually promised to send a new set of glasses out to me completely free of charge. No questions asked. I am extremely impressed on how customer service handled this and I will definitely be shopping there more often. Thank you!