Gil's Auto Sales

Poor customer service and bad cars are being sold
Brought a car on 4/17/the car started giving me problems the same day went back on 4/18/was informed the manager was not in to come back the next day could not make it back and called to talk to *** the man who sold me the car and I brought it back on 4/20/I informed him I didn't want a car given me problems the same day purchases he said he will talk to his manager and get back with me didn't hear back from anyone until 4/25/the manager apologizes and told me please let them make it right gave me another car on 4/29/a Chevrolet Cruz I drove it and the car overheated on me that same night which was on a Saturday I contacted the manager Monday to go get the car later that day I called back to see if they had it and now it's 5/5/and I have not heard anything from anyone yet

I will need more information to research this customerI have no record of an account in the name of *** ***s I will need the account number or Vehicle Identification Number to reference this complaintThanks
*** ***

I bought a car thinking it would pass state inspection but in reality the engine light was disabled to where I wouldn't know if something was wrong
I bought a dodge caliber from GilS on October 31,As a car buyer one of the first thing you check are the fluids and to see if the check engine light was onIn my case the engine light was off and the fluids looked good so I purchased the carI recently moved to Missouri and to get it tagged it has to pass a state inspectionMy car failed because I have a bad Cadillac converterWhich I would have known about sooner if the check engine light hadn't been purposefully disabledWhen I called them about the incident they told me that there was nothing they could do about fixing the converter but they would only pay for the light bulb (if I bought it first and that I presented a receipt)On their website they even say "they do a rigorous inspection" but apparently they didn't know about the check engine light being disabled when they

Sorry for the misunderstanding The contract signed 2/24/was a months closed end lease contract that had a residual (buy out) value of $ This is due once the monthly installments are complete The lease
maturity date was 02/15/ To transfer title from Goldcar Leasing into the customers name the remaining residual must be paid Aa a courtesy, we do offer 6months financing on this amount at 0% or can give a cash buyout discount I can offer to settle this account at a discount for payment in full for $ This offer is good for days Hope this helps explain the transaction and your concerns
Sincerely,
*** ***

Unfortunately Mr***, you were in default of your loan and had been for some timeRegardless of which payment you went into arrears,first or last,you are in defaultYou obviously were aware the collection's department had your vehicle up for repossession due to you blocking the car in your yard on multiple occasionsAfter the better part of two years collecting on your account with all of the broken promises and with you being almost two months behind in your payment at times,we had no choice but to pick the car up
Regards,
*** ***
GFY

I hate to hear about this misunderstanding with the sales transaction All car sales transactions fall under our day love it or leave it return policy Paperwork and full price disclosure is explained verbally at time of closing and signed document copies are delivered
at time of sales delivery Anytime during the loan copies are available A day limited warranty is included on sales transactionsIt is obvious the repair concerns were addressed after the days and that does leave the customer responsible for repairsAccording to Goldcar records,the monthly obligations were all made until March At this time of contract default, the vehicle was recovered and applied to the balance I show a balance of $due to Goldcar Lending Sincerely,
*** ***

This vehicle was sold 09/11/ The vehicle was taken to our service with electrical problems June 5, The vehicle was diagnosed at Volvo needing a new wiring harness resulting in an estimate exceeding $The customer refused to pay for new
repairsThe reason MrTransmission was involved was to correct a leak and transmission module under warranty on a repair done 06/24/ The customer did not pay our company for any repairsWe do not provide transportation nor reimbursement for transportation while vehicles are in our service department On July 8, 2014, there was an offer was to trade the Volvo but the customer refused On July 24, 2014, the vehicle was purchased from Mrs*** for $by Gil's Auto SalesThe appraised book trade value was I feel this was a good faith gesture by our company to resolve this customer's hardship I feel Gil's Auto Sales has done its part to help satisfy the situation
Sincerely,
*** ***
VP

Gil's Automotive ran my credit without my permissionI haven't been there in two years
On 1-16-18, Gil's Automotive ran my credit without my permissionI bought a truck from them two years agoMy son had an accident in it and was totaledHe went it to try to get an truck, but credit was badSince I bought the last truck, the sales person ran my credit through two credit placesI have not been there in two yearsThis is against the lawI spoke the the manager on 1-25-and he said it was wrong and would call me the next day, but never did

Consumer fraud and illegal repossession and sales of a car wrecked twice and unsafe
I have a ton of complaints so here is my true words about my experience at GilsI met the initial met the initial salesman on a dating siteThis ultimately led to him disclosing the fact that he is a car salesman and he was actually at work while on the dating site and took all of my information over the phone via email and text messaging for the possible purchase of a vehicleMy mother and I went to the appointed time which was later in the afternoonDetermined I had credit challenges he said I was approvedHe assured me a newer car not older than a year old with less than twenty k miles .after the paperwork was done I was given two choicesA *** or a 04***I did not u derstand this at all and was told bc of my credit and he said just take this car and you can trade in three months .Desperate for a car as a single mom with health issues and recently hospitalized I agreedThey were a

Our records indicate this auto purchase was 09/08/ There was a month 3,miles limited warranty included with the purchase After 12/04/no other mechanical coverage was in effectWe show no
records of Gils doing any repair or attempt to file a claim with our service department during the warranty coverage period The date of reported accident was 08/24/ The accident would have been covered under her comprehensive insurance coverage, however the policy had lapsed This was unfortunate but beyond the control of Gil's Auto SalesSincerely,
J*** ***
VP

Did not receive the other key to my car, and was charge more than I should have for my car
Refuse to provide extra key to carWas told that the key was in storage, then told it was not a keyWas charge twice for a lease

I have received your complaint and am currently reviewing your case
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I am not satisfied based on the fact that I was in an rental car for months or more and they did not provide me with any details of what was going on with my carAnd also the fact that I made a payment, also I feel as though even by them returning the car to me stating that it was fixed is an errorAs I stated I had been back and forth with this car every since I had it and I know for a fact that they shoud be willing to compensate me in some manner, other than just stating that I gave them the car back, because again they cost me a great deal of my time and money

I understand however this vehicle did not make it past months Gil's I thought was a reputable place with more than one location My parents payed off their vehicle and my brother who also went through Gil's is about to pay his off too, we obviously trusted Gil's When I notified them of what happened , and where the vehicle was *** said not to worry , she would think they would be able to get me into a different car I am very disappointed to see they are changing their mind and trying to blame me for using my vehicle for a family trip to Illinois I understand you are telling me to contact them and possibly work something out with them however as previously stated, they do not return my calls I have left several messages and still have not heard from anyone I would hope they would contact me and ask me to come to in to discuss but again, I have heard nothing from them

Mr***,
After reviewing your complaint and looking over your file with Goldcar Lending,the problem seem's to be payment history as a wholeOver the course of your loan you were a total of seventeen times over thirty days past due on your SolaraAfter reading the
collection notes on the account,I am actually surprised the car was not repossessed much soonerThe one instance that you had the car blocked in to refrain our company from picking it up usually would be enough for any lender to end the business relationship at that timeYou were instructed to come by the collections department to collect any paperwork and to have an opportunity to speak with a supervisor about the matter as well.So in closing,when making future complaints to the Revdex.com,please include all of the factsUpon your request,I will release your payment history to the Revdex.com for their review as well to substantiate the facts
Regards,
*** ***
GFY

After looking over several cars with in my budget I was limited to only a few cars and the I told the salesman due to very bad experience with Nissan's I didn't wont that car aftee I got it there was so many problems with the car from jump one everything including damage faulty motor
etcAfter replacing one motor with another old motor soon as I got the car back ii text drove the car but it was skipping from A to Z electronic core packs failure so I took it back I call so many times in I talked to the direct person who sold me the vehicle that it was a bad vehicle but salesman got my direct complaints but day after day ive called his direct line his phone kept changing up in my face to me as a deliberately when he did pick uo the phone he would tells me he would his boss no my complaint but they seems not to be concerned at all as long as they had the car sold I was very upset with them I was with our a car for days paying cab fee for work because they refused to give me another car at all for me to get to work I repeatedly tried to work out payment adjustment due date because I didn't have the car for about a week but they refuse to cooperate so July 31,I gave the car back to them due to many many days failure to get another car now I dont wont nothing to do with them very bad sale and I don't won't nothing from them as long as they don't put it on my credit report Mr.*** ***

My name is *** ***I have an office at the main corporate location of Gil's at Highway If Mrs*** would like an explanation of the charges or any other vehicle transaction paperwork she can feel free to make an appointment and I would gladly explain any questions or concerns
If Mrs*** needs any copies of paperwork feel free to contact or see me at Gil's Auto Sales Hwy W Phenix City, AL or call me direct at ###-###-####Sincerely,
*** ***, VP

My wallet was taken out of my car after a wrongful car repossessionI was never notified by Gil's that my wallet was in their possession until I called themI sent my fiance' to pick up my wallet a month after I find out about my wallet being there because I work during the same operating hours that Gil's operateThey were VERY Rude with meMike one of the managers made a joke about him being the ONLY person I could contact to file a complaint about him being rude and ununderstadingEverybody said that he was the only person other than MrGils himself that I could complain toAnd said that I was NOT speaking to MrGilsI was already frustrated that they went in my glove compartment to retrieve my wallet in the first placeI even called another Gils location and spoke with a guy named Eric to try to speak with MrGils to file a complaint and he said No one could get his number or email address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I made many attempts ti find out about my car received no offer to come by sold my car one week after repo financed twenty thousand owed fortynine hundref when they came an I pulled car out of yard an gave willingly was only due one payment

This sales transaction included a month, limited warranty This coverage expired 08/02/ Unfortunately the customer was out of our coverage area on October 8th and left the vehicle stranded in Indiana and would not get the vehicle to our service center so we could assist with
any customer paid repairs The vehicle has since been left abandoned and has racked up storage charges The dealership has no obligation to warranty anything after the limited warranty period.Sincerely
*** ***