Gilarno's Auto Repair

*** *** joined our service mid December, was welcomed and was sent her first introduction*** *** had trouble getting on our website which we walked her through it and she was able to access itWe also went over all our contacts with her verbally as well as sending it to her in her welcome
letter*** *** is now happy and we are moving forward with the finding *** *** her special someone.Regards,Member ServicesTell us why here

New Jersey Singles did not yet respond to the complaint filed by Ms***? The response that she received was not meant for Ms*** and we are very sorry for the error? We will however be responding before the due date? Thank you for understanding

Complaint: ***
I am rejecting this response because:Thank you for your responseI don't believe I was sent "10" referralsWhile there were a couple of others that I did not go out with (one didn't want to go out with me after asking me to send him my picture-*** and another one had young kidsI don't believe I am being too particular by asking to date men who are the same faith as I am with children about my kids' ages.? Again, thank you for your responseI just want it to go on record how extremely disappointed I have been in this serviceI have felt dismissed many times when I call and couldn't be unhappier with NJ SinglesI am not one to complain but this was a big financial investmentI would love for a partial reimbursement for the remaining referrals I still have left.?
Regards,
*** ***?

Complaint: ***
I am rejecting this response because: New Jersey Singles ? has displayed their lack of being a professional institution just by using the wrong ID number and name Ms***Now I am aware that another individual is not satisfied with this service.? In response to my mother's illness and passing, it is not of their businessI did I fact inform New Jersey Singles of her illness.I am vehemently refuting the language inwhich Maria stated I usedShe was snickering probably, she couldn't believe the situationI called Susin the next day, not the other way aroundSusin, the manager, never reached out to me.New Jersey Singles have placed me in danger with the man who wanted to take my pictureI refuse his request & left the establishmentHowever, do I know what he did as I walked away? I have given New Jerset Singles chances again and againYet, I refuse to engage with a company that doesn't have any regard for my safety & peace of mind
Regards,
? ***

New Jersey Singles did not yet respond to the complaint filed by Ms. [redacted].  The response that she received was not meant for Ms. [redacted] and we are very sorry for the error.  We will however be responding before the due date.  Thank you for understanding.

Complaint: [redacted]
I am rejecting this response because:in regard to the answer from this past Thursday when New Jersey Singles used the wrong name, Ms. [redacted], they handled the response as callously as they approach their idea of being a premier dating service. If a woman has two legs & a man the same, then it's a match. As noted, they don't care about privacy. If so another persons' name wouldn't be in my email. This service just doesn't care! In response to today's correspondence, the email conveniently left out the outragious particulars which I had addressed and informed Revdex.com! The various counsellors were even laughing when I reported what had transpired ie., an alcoholic, nose picking, picture taking plus what I had stated. In regard to the gentleman who I spoke to yet never connected & taking a "break", my mother was in the hospital & subsequencially past away. I had informed New Jersey Singles. Again, they do not care.
A final note, yes I was furious yet did not tell Marie to "go to hell", because she was snickering on the other end of the phone.
Regards,
 [redacted]

[redacted] met with her counselor for 2 hours building a profile listing what type of gentlemen she was interested in being introduced to. [redacted] was sent her first introduction that meet all of her preferences , after speaking to him on the phone she discovered his was interested...

in becoming a vegan,  after hearing this she thought that it would cause complications dining together and decided not to meet him. [redacted] was sent her second introduction and again did not want to meet him because she did not like his voice over the phone, our members should never judge any of their introductions over the phone. We look forward to helping [redacted] find her special someone.

New Jersey Singles is responding to the complaint from [redacted].  We feel that withcontinued feedback and open lines of communication with us, this Membershipcould work for her and we would like to make that happen. [redacted] states that she was told that the backgroundchecks...

take two weeks.  This is not thecase, background checks are done immediately upon someone becoming a Member sothat the processing can be completed and they could be welcomed and matched.  Just to be clear, we are referring to acriminal background check. On 12/3/2014, [redacted] went in to our Colts Neck, NJ officeand after an in-depth meeting with our Counselor, Lauren, she decided to becomea Member of New Jersey Singles.  Wewelcomed [redacted] by telephone on 12/4. New Jersey Singles does not do credit checks but we do fillout a ‘qualification’ sheet that entails asking detailed questions regardingtheir finances.  On completion, theperspective Member signs it, which means that they are declaring thateverything they told us is true.  What weare looking for is that the person be financially stable.  [redacted] would have gone through thissame procedure.  [redacted] is claimingthat her first introduction told her that he was in debt and was liquidatinghis business.  Although this informationis extremely confidential, we will say that on examining this gentleman’s‘qualification’ sheet, he was financially stable when he joined.  Perhaps, since he is in his mid seventies, heis liquidating his business for retirement purposes. The second introduction, [redacted] is claiming, has hadlegal issues.  New Jersey Singles cannotherein discuss this gentleman’s situation due to confidentiality.  [redacted] told us that she did her ownbackground check on this gentleman and that she believed that people do changein life.  [redacted] gave feedback thatshe liked him, that he was intelligent, well spoken and that they had a lot incommon.  Even after doing the backgroundcheck, [redacted] continued to date this gentleman.  Had she told us of her concerns prior tomeeting this gentleman, we would have replaced this introduction withoutquestion.  Although they did ‘date’several times, in good faith, we will be glad to add another introduction toreplace it. Per paragraph 4a of the Membership Agreement, initialed andsigned by [redacted], indicating that she read and agreed with the terms,“EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THISAGREEMENT.  New Jersey Singles does notgrant refunds or accept cancellations of any kind, unless otherwise stated inthis agreement.”  Additionally, thecredit card receipts state, “NO REFUND”. Before leaving the Colts Neck office, [redacted] completedand signed an “Interview Quality Questionnaire”.  She answered “Yes” to questions 7 and 8asking if she was given adequate time to read and understand the MembershipAgreement and also if the provisions regarding cancellation and non-refundablefees were explained sufficiently to her. [redacted] answered “No” to question 9 when asked if her counselorfailed to explain any aspect of the membership.  As you can see, [redacted] was well aware ofthe cancellation policy. In the interest of resolving this complaint, New JerseySingles has agreed to replace one of the introductions that [redacted] haddated.  The third gentleman was a great‘match’ for [redacted] but they decided not to meet because he lived in herdevelopment.  We will also agree toreplace that introduction. Therefore, of the three introductions that were sentto [redacted], we are replacing two of them so she still has four referralsremaining of the five to be provided per the Membership Agreement.  We feel that together we could work towardsour mutual goal, which is for [redacted] to meet her ‘special someone’.  When she is ready to resume her Membership,we suggest that [redacted] call Susin, the Manager of the Member ServicesDepartment.  She will be very happy toassist her.

New Jersey Singles is responding to a complaint submitted by Mr. [redacted]  It will be evident from our response that Mr. [redacted] has been receiving the service that he has contracted for.  We would like to continue to work with him to help him find his ‘special someone’ and feel that with...

feedback and open lines of communication, this can be accomplished.   Mr. [redacted] went in to our Hackensack, NJ office on 6/24/2015, and after an in-depth meeting with our Counselor, Joyce, he decided to become a Member of New Jersey Singles.  On 6/25 we called Mr. [redacted] to welcome him and we e-mailed a welcome letter as well.   When the first introduction was sent to Mr. [redacted], he did not want to meet her because of her religion.  When Mr. [redacted] became a Member, he signed a profile card outlining his preferences.  On this card it stated that he would date other religions and nothing was mentioned about his not wanting to date someone that is [redacted].  This is not a problem and Mr. [redacted]’s preferences were changed, but there was no way for us to know prior to this.   The next introduction, Ashley, was a great match for Mr. [redacted].  After speaking to her on the phone, he decided not to meet her.  According to paragraph 3b of the Membership Agreement, which was initialed and signed by Mr. [redacted], indicating that he read and agreed with the terms, “An introduction counts against the Membership once the member receives the name and contact information of another member, whether orally or in writing.”    Mr. [redacted] did not meet his next introduction stating that she was outside of his preferences.  According to paragraph 3c of the Membership Agreement, “Preferences are used as a guideline for Membership services when seeking potential introductions.  As introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a member’s preferences at any given time.”  Additionally, Mr. [redacted] read and signed an Addendum in which paragraph 5 states, “My signature below verifies that I understand that my preferences are “preferences” and not “requirements.”  If at any time New Jersey Singles in unable to select an introduction who fulfills all of my preferences, New Jersey Singles will select an introduction who is compatible with my preferences but who may not meet all of the preferences I indicated in my profile.”  The introduction was 1 year older than he preferred since the age range he requested was 25-32.  The feedback given by Mr. [redacted] regarding this referral said that the match was excellent as far as personality and he said they were keeping in touch.   The next introduction told Mr. [redacted] that she was in a relationship.  This is something we cannot know unless the Member tells us.  We are sorry that happened and we have replaced that introduction.  As Mr. [redacted] noted in his statement to the Revdex.com, he met the next introduction and said, “she was a good match but I wasn’t attracted to her.”  Chemistry is the one thing we cannot predict but always strive for.  In fact, Mr. [redacted] went out with this referral twice.   Per paragraph 4a of the Membership Agreement, initialed by Mr. [redacted], EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT.  New Jersey Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.”  Additionally, the credit card receipt, signed by Mr. [redacted] stated, “NO REFUNDS OR EXCHANGES”.   Before leaving the Hackensack office, Mr. [redacted] completed and signed an “Interview Quality Questionnaire”.  He answered “Yes” to questions 7 and 8 asking if he was given adequate time to read and understand the Membership Agreement and also if the provisions regarding cancellation and non refundable fees were explained sufficiently to him.  Mr. [redacted] answered “No” to question 9 when asked if his counselor failed to explain any aspect of the membership.   In conclusion, Mr. [redacted] is well aware that there are no refunds, nor is one warranted.  We have been working with him to help him find that someone special and will continue to do so. In his statement to the Revdex.com, Mr. [redacted] wrote, “I know I can’t get refund because of the contract I signed but I want to get 4 qualiifed introduction that I paid for.”  New Jersey Singles will be glad to continue with Mr. [redacted]’s Membership and we would be happy to offer him the 3 (three) remaining  introductions.  We request that he contact Susin, the Manager of the Member Services Department to resume and fine-tune his Membership.

[redacted] joined our service mid December, was welcomed and was sent her first introduction. [redacted] had trouble getting on our website which we walked her through it and she was able to access it. We also went over all our contacts with her verbally as well as sending it to her in her welcome...

letter. [redacted] is now happy and we are moving forward with the finding [redacted] her special someone.Regards,Member ServicesTell us why here...

New Jersey Singles is again responding to Ms. [redacted]’srejection of our response.  It is evidentthat we are still trying to work with her to turn her Membership around but weare not able to do so if she is not willing to have a discussion with us.   While we can go back and forth like this forever, the truthof the matter is that the Membership that Ms. [redacted] contracted for was tomeet 5 introductions and she was sent 7 and met 6.  Therefore, her Membership has contractually beencompleted.  We suggest that Ms. [redacted]discuss her Membership with Susin, calmly. After going over what has transpired, it is possible that Susin wouldadd another referral or two to replace some of the introductions, if she feelsit is warranted.   New Jersey Singles wouldlike Ms. [redacted] to be a happy member and we are willing to work this out butshe needs to reach out Susin to resolve this dispute. Ms. [redacted] states that she was placed in danger by beingmatched with a man that wanted to take her picture.  Although we don’t know his reason for wantingto take her picture, what we do know is that every person is very thoroughlyscreened in person before being accepted for a Membership with New JerseySingles.  We have never had a problemwith our Members’ behavior and this gentleman has never before received anynegative feedback.  If she felt like shewas in danger, we apologize that she felt that way. New Jersey Singles would like to resolve this dispute withMs. [redacted] and as we stated in our prior responses, she was well aware thatthere were no refunds.  Ms. [redacted]initialed and signed the Membership Agreement, indicating that she read andagreed with the terms.  Susin, the MemberServices Manager, did attempt to work things out with her, but Ms. [redacted]hung up the phone on her.  If Ms. [redacted]thinks about it, what we are offering makes sense, she has more to gain than tolose.  We encourage Ms. [redacted] to callSusin to work this out, she will be more than happy to help.

[redacted] joined New Jersey Singles 6/2017  for 7 introductions, we have to date sent [redacted] 10 introductions and out of the 10 she met 3 for one reason or another.. Introductions can take anywhere from2 to 8 weeks after receiving feedback on her last match, [redacted] also put her membership on...

hold for awhile. [redacted] also changed her preferences throughout this process to only jewish and gentlemen with older children which can allow matches to take a little longer. [redacted] received her last match in December and sent her feedback in on 12/10. We are currently working on her next introduction as I discussed with her on 1/25/2018.  New Jersey Singles will continue to help [redacted] to find her special someone.Tell us why here...

Complaint: [redacted]
I am rejecting this response because: Please see attached document with my written explanation.  
Regards,
[redacted]

Tell us why here...New Jersey Singles is responding to this complaint from [redacted]  She is not only calling thiscompany a scam but is saying that we took her money and are nowhere to befound.  We have reviewed [redacted]Membership and clearly, she has been serviced according to the...

terms of theMembership Agreement.  In addition, wehave been in regular contact with her. We are glad to review the history of her Membership herein.  Not only is New Jersey Singles, NOT a scambut we are an excellent service and would like to continue to help [redacted]find her ‘special someone’.[redacted] came in to our Bridgewater, NJ office on10/26/2014 and met with our Counselor, [redacted] After an in-depth meeting she became a Member of New Jersey Singles. TheMembership fee was $2995 per the Membership Agreement and they agreed that shewould pay $1497.50 on a credit card that day. The balance of $1497.50 would be paid by the same credit card on11/26/2014. The fact that this complaint is claiming the purchase price is$3500 is very puzzling. [redacted] was given a copy of the Agreement so we donot know where that figure came from. She also lists the name of her salesperson as [redacted] and it was not[redacted], it was [redacted]  We placed a welcome call to [redacted] 10/30/2014 andemailed her first referral 10/31/2014. We left her a message to make sure shereceived the introduction.  We thenfollowed up to see how their meeting went and left messages for her 11/7,11/11/11/18 and on 11/25 she informed us that they would be meeting thatweekend.  When [redacted] gave herfeedback on this gentleman she said he was nice, polite, a good age but she wantedsomeone more white collar, more upscale and therefore she did not meet him inperson.  Two days after discussing thiswith her by phone [redacted] was emailed her next introduction on 12/4, aCollege Professor named [redacted]  He isa great guy, intelligent, educated, a family man, nice looking with many traitsthat she was asking for.  We neverreceived her feedback on [redacted] but he gave us feedback that he called herand that she texted him back that she is putting her Membership on ‘hold’.  This means that she was unavailable to meethim.  He was a great match for her, whywould she not meet him?  After all, thatis the reason she joined the Service.Per paragraph 3f, “You the Member, are required to providewritten feedback within 10 business days of the receipt of eachintroduction.  Written feedback isrequired and essential to the performance of this agreement.”  Without the feedback from [redacted] we reallydon’t know why she did not meet [redacted]. We are waiting for this feedback.The next introduction was emailed to [redacted] on 12/19 andhis name was [redacted].  She gave feedback 1/6,stating that they met and although he was nice, polite, educated and well-dressed there was no chemistry.  That isthe one thing we cannot predict but strive for. With her feedback and fine-tuning we can work with [redacted] to helpher find the ‘one’.  We are ready to workon the next introduction for [redacted] but are waiting for this dispute to beresolved.Paragraph 4a of the Membership Agreement which was initialedand signed by [redacted] indicating that she read, signed and agreed with theterms, reads, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT.  New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.”  Inaddition, the credit card receipts indicate, “NO REFUN D”.At the conclusion of the meeting with [redacted], [redacted]completed an Interview Quality Questionnaire. Please see question 7 which reads, “Were you given adequate time to readand understand your membership agreement?” and she responded with “Yes”.  Question 8 asks if provisions 4a and 4b of theMembership Agreement concerning cancellation and non-refundable fees wereexplained sufficiently and she answered “Yes”.  [redacted] responded with “No” when asked inquestion 9 if there was any aspect of the membership that was not explainedsufficiently.  New Jersey Singles would like to continue to work with [redacted]to help her meet great, quality men. After all, that is what she told usshe came to us for.  We were surprised toreceive this dispute and we request that [redacted] contact [redacted], the Managerof the Member Services Department to discuss her concerns.  She will be very happy to assist her.

New Jersey Singles is responding to the rejection of ourresponse.  To clarify what happened withthe first response, we did not use the wrong name.  These complaints are identified by an IDnumber.  The response was inadvertentlyentered into the wrong ID number.  Assoon as we realized what happened, we wrote an apology which perhaps, Ms.[redacted] did not receive.  This washuman error and with this response system, unfortunately it could not bereversed.  No one is more sorry that thishappened than New Jersey Singles.  Wecannot undo what happened and again our apologies. Ms. [redacted] stated that New Jersey Singles left out theparticulars that she told us about some of the gentlemen that she metwith.  Since we were not on the dateswith her, we cannot know exactly what happened. We do acknowledge that according to Ms. [redacted], things occurred thatwere upsetting to her.  We expect ourMembers to put their best foot forward and we want their experience to be apositive one.   Feedback is veryimportant so that we can fine- tune with the Members to help find them the‘right match’.  Everyone is screened inperson before being accepted as a Member of New Jersey Singles.   New Jersey Singles is very sorry to hear of the passing ofMs. [redacted]’s Mom.  We only mentionedthat she went on ‘hold’ to explain the series of events that took place duringthe course of the Membership.  There wasno other reason.  Prior to going ‘onhold’, Ms. [redacted] met with her introduction and she said that he was a niceguy.   The Member Services Department of New Jersey Singles, takevery copious notes and according to our documentation, Ms. [redacted] did callMaria a foul name and did tell her to “go to hell”.  In spite of this, the Manager, Susin, calledMs. [redacted] the next day and she was unwilling to hear what she had to say,which was evident by her hanging up on Susin. Again, New Jersey Singles would like the opportunity todiscuss the situation with Ms. [redacted] if she could do so in a calmmanner.  Ms. [redacted] was sent 7 introductionsalthough the Membership Agreement was for her to have 5 introductions.  Ms. [redacted] met 6 of thoseintroductions.  We still encourage her toreach out to Susin, the Manager of the Member Services Departmenr to review herMembership and resolve this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: New Jersey Singles  has displayed their lack of being a professional institution just by using the wrong ID number and name Ms. [redacted]. Now I am aware that another individual is not satisfied with this service. In response to my mother's illness and passing, it is not of their business. I did I fact inform New Jersey Singles of her illness.I am vehemently refuting the language inwhich Maria stated I used. She was snickering probably, she couldn't believe the situation. I called Susin the next day, not the other way around. Susin, the manager, never reached out to me.New Jersey Singles have placed me in danger with the man who wanted to take my picture. I refuse his request & left the establishment. However, do I know what he did as I walked away? I have given New Jerset Singles chances again and again. Yet, I refuse to engage with a company that doesn't have any regard for my safety & peace of mind.
Regards,
 [redacted]

Tell us why here..New...

Jersey Singles in responding to the complaint filed byMs.  [redacted].  We have beenservicing Ms. [redacted] per the terms of the Membership Agreement and wouldlike to help her find her ‘special someone’. With her feedback and open lines of communication with us, thisMembership could really work for her.  Weare truly sorry that she has not been happy with her Membership and would likethe opportunity to change that. Ms. [redacted] went in to our office on 11/15/2014 and afteran in-depth meeting with our Counselor, Joyce, she decided to become a Memberof New Jersey Singles.  Ms. [redacted]received a welcome call from us and soon after was sent her first referral,[redacted].  According to [redacted]’s feedback, heand Ms. [redacted] made plans to meet 3 times and she cancelled each time,giving him the impression that she was too busy to meet.  Ms. [redacted], however, gave feedback thatthey did meet but there was no chemistry. New Jersey Singles knows how important chemistry is but sometimes thatcan come later, after getting to know the person.   The next introduction was [redacted] and Ms. [redacted] gavefeedback that they met but she didn’t care for him.  The third introduction that Ms. [redacted] metwas [redacted].  After they met, Ms. [redacted]said that he was a nice guy but she had personal problems and needed to put herMembership on ‘hold’, meaning that she did not want to receive anyintroductions at that time.   After coming ‘off hold’, Ms. [redacted] met the fourthintroduction, [redacted], and gave feedback that he was nice.  The next introduction was [redacted] andalthough they did speak, Ms. [redacted] felt that he was very opinionated anddid not want to meet him.  She alsostated that she realized that New Jersey Singles is not responsible for theactions of others.  Ms. [redacted] isright in that we cannot know what the members might say to each other but doexpect them to be courteous and welcoming.  The sixth introduction was [redacted], who according to Ms.[redacted], was just not a good ‘match’. She stated that he talked about himself and did not ask anything abouther.  We did not receive written feedbackregarding the seventh introduction, [redacted]. According to [redacted]’s feedback, they did meet.  Written feedback is required, per paragraph3f of the Membership Agreement, which was initialed and signed by Ms.[redacted], indicating that she read and agreed with the terms of the Agreement. Per paragraph 4a of the Membership Agreement, initialed byMs. [redacted], “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT.  New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.”   On 9/2/2015 Ms. [redacted] called the Member ServicesDepartment and expressed to one of our matchmakers, that she was not happy withthe last introduction.  Ms. [redacted]then called her a foul name and told her to, “Go to Hell”.  This is neveracceptable.  Our Member ServicesDepartment is always available to her so that they can resolve the issues andwork together to make this work.  Susin,the Manager of the Member Services Department called Ms. [redacted] the next dayto discuss her desire to turn things around for her and she did not want todiscuss it.  Ultimately, the call endedwhen Ms. [redacted] hung up on Susin, who was trying to help her. New Jersey Singles would like the opportunity to discuss thesituation with Ms. [redacted] if she could do so calmly and respectfully.  Please note that the Membership that Ms.[redacted] contracted for was to meet 5 introductions.  We actually sent her 7 introductions and shemet with 6 of them, which exceeded the amount contracted for.  Clearly, the Membership Agreement has beenfulfilled and there is no refund due. We are an excellent Service and haveintroduced countless happy couples.  Withfine-tuning and open lines of communication this could happen for Ms. [redacted]as well.  We would like to request thatshe reach out to Susin , the Manager of the Member Services Department todiscuss her concerns hoping to come to a mutual resolution.

New Jersey Singles is responding to the complaint filed by[redacted]. In her complaint she states that she was given 3 gentlemens’names since she joined in October 2012 and we will document herein that this isinaccurate.  We feel that with her continuedfeedback and open lines of...

communication with us, this Membership could reallywork for her.  New Jersey Singles hasbeen servicing [redacted] per the terms of the Membership Agreement. [redacted]r went in to our Bridgewater, NJ office on10/5/2012, and after an in-depth meeting with our Counselor, [redacted], she decidedto become a Member of New Jersey Singles. The agreement was that she would receive her first introduction when herMembership was paid in full.  We receivedthe payment, dated 10/24/12 and began the process of matching her.  The first introduction was sent 11/8/12.  [redacted] informed us that although she didspeak to this gentleman, they did not meet. We do not have her written feedback regarding this introduction, as isrequired on the Membership Agreement in paragraph 3f.  Nevertheless, we moved on to the nextreferral and [redacted] told us that he would not meet her because he feltthat she was too young for him.  Per [redacted] the next referral, [redacted], did not call her.  New Jersey Singles is very good aboutreplacing referrals that do not result in a face to face meeting if there is agood reason.  In this case the referralwill be replaced for [redacted] but it will count as a viable introductionfor [redacted], since he did not call her.  According to paragraph 3b of the Membership Agreement, thatwas initialed and signed by [redacted] indicating that she read and agreedwith the terms, “For the purposes of this agreement, an introduction is madewhen New Jersey Singles provides you, the Member, with a name and telephonenumber of another member.  Introductionsare generally provided at a rate of approximately one to two per eight-weekperiod.  However, as introductions areprovided on an AS-AVAILABLE basis, the rate of provided introductions may varywith each individual member.  Anintroduction counts against the Membership once the member receives the nameand contact information of another member, whether orally or in writing.”   Rather than review every single introduction that was sentto [redacted] we will give an overview of what transpired during the course ofher Membership thus far.  New JerseySingles sent two referrals to [redacted] in November, 2012, two were sent inDecember, 2012, and one introduction was sent January, 2013.  Then according to [redacted] statement inthis complaint, and according to our records, she placed her Membership on holdfrom February 2013 until August 2013. When she reactivated her Membership, [redacted] was then sent a referralin October 2013.  After thatintroduction, we re-visited a few referrals that she had been previously sent,but did not meet.  In total, [redacted]rwas sent eight (8) introductions and we are not quite sure how many sheactually met since there is no written feedback on two of the gentlemen.  We would like to review her file with her sothat we know exactly how many introductions are still remaining in herMembership.   Per paragraph 4a of the Membership  Agreement, initialed and signed by [redacted] “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT.  New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.”   The referrals sent to [redacted] were sent in a timelyfashion, per the terms of the Membership Agreement.  Keep in mind that [redacted] did place herMembership on ‘hold’ status for a period of approximately six (6) months.  Matches are made after the Member gives ustheir written feedback and there were times when the matching may have takenlonger in between because we were waiting for [redacted] feedback.  Although [redacted] did not meet with all 8referrals, she was sent 8 and we will be glad to discuss replacing those thatwarrant it. It is evident that New Jersey Singles has been workingdiligently to help [redacted] find her ‘special someone’.  Since there is clearly no refund due, wewould truly like to work with her and discuss moving forward.  When she is ready to resume her Membership,we ask that [redacted] call [redacted], the Member Services Manager to review herconcerns.  She will be very happy toassist her.

Complaint: [redacted]
I am rejecting this response because:
The response here is exactly what my complaint refers to.  My daing preference was actually 5 feet 10 inches tall and up to 55 years old. I was convinced at my meeting to compromise to 5 feet 8 inches tall. ...

Which I did.   I had no idea that the computher had 5 feet 7 inshes tall.  In addition it was never explained to me that the computer or the contract stated the match can go outside the preferences because (as I said the original complaint) I would have specified my preferences differently at the intial meeting.  In addition, I have called numerous times and stated in the online update njsingles provides what my preferences are but the company continues to try and convince me to go outside my preferences.  The sales person also negotiated price with me in the office and I was told I had to sign that day.  That left little time for me to review the contract and had I taken the time I would have seen that the contract stated it would go out side the preferences stated.  This to me is a dishonest practice.  I can tell you it was never reviewed with me that the search would go out side my preferences.As far as age goes "48-58"
is absolutely incorrect.  My preferences were 48- 55 and again I was conviced to step outsie my zone.  Which I did but then was asked once again to compormise.   I did agree to meet the older man because I was coerced into doing so.  He was a nice man but was not for me as he was too old for me.This service claimed to be able to provide me with quality matches that meet my preferences and for a premium.  They made a promise that they have yet to meet since every match except for 1 was not within my prefernces.  I would love for NJ Singles to find someone who meets my preferences.  But it seems they can't.  Lets call it a day.  Pro-rate my refund if needed or deliver what was advertised and promised. Regards,
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